Custom Reviews

Our ratings speak for themselves.

What our clients say about us

Adam Windover
Adam Windover
15:27 03 Mar 21
Alissa Styan
Alissa Styan
03:47 03 Mar 21
Cherie Grant
Cherie Grant
21:55 02 Mar 21
Barbara Sherstone
Barbara Sherstone
18:28 02 Mar 21
Kent Edy
Kent Edy
23:17 01 Mar 21
Ken Atchison
Ken Atchison
20:07 01 Mar 21
Guy Bouchard
Guy Bouchard
19:15 01 Mar 21
Every time I called Norm’s plumbing I received quick and efficient service. All the techs were knowledgeable and courteous
Craig Martin
Craig Martin
21:50 27 Feb 21
Excellent service. Had a pipe burst and it was fixed within 4 hrs from the time I called.
John Horn
John Horn
18:46 25 Feb 21
Prompt and knowledgeable service
June Savage
June Savage
23:00 24 Feb 21
Really happy with the response time. Same day installation of a much needed new toilet. Many thanks!
Bob & Pat Campbell
Bob & Pat Campbell
22:59 24 Feb 21
I had my hot water tank replaced and an outdoor water faucet replaced. Very fast and friendly service.
Gerry Normandeau
Gerry Normandeau
16:40 24 Feb 21
David Hennessey
David Hennessey
16:30 24 Feb 21
Nicole Parkinson
Nicole Parkinson
04:46 24 Feb 21
Craig Kenyon
Craig Kenyon
01:17 24 Feb 21
Christina Tranberg
Christina Tranberg
18:44 23 Feb 21
Someone was out next day! (it was non emergency) The woman booking me in (I believe Kathy?) was wonderful and helpful. Keegan was friendly and very efficient when performing the service. Price was as quoted. I’m very pleased with the service I received from Norm’s and would be comfortable recommending them.
Jennifer McKee
Jennifer McKee
00:06 21 Feb 21
Fast, efficient, friendly - very reasonably priced- and on a Saturday! Certainly would recommend them
keith and sandra Hancock
keith and sandra Hancock
00:02 20 Feb 21
Parnell Painting
Parnell Painting
19:23 19 Feb 21
Excellent service. Our gas hot water tank started releasing debris. We had a new one installed in under 24 hours from placing the initial call. Travis the technician was efficient, professional and polite.
rebeckah aldred
rebeckah aldred
22:55 16 Feb 21
Shirley Woyke
Shirley Woyke
22:47 16 Feb 21
Bernice Ouellette
Bernice Ouellette
22:13 16 Feb 21
Travis arrived right on time to replace my tap but when he went to shut off the water he noticed my hot water tank was leaking. He called to have a new tank dropped off and replaced it as well. He was polite professional and a pleasure to deal with. The service was awesome and the price was very fair. I would highly recommend Norm’s Plumbing if you’re looking for a reliable local business that does an outstanding job!
Art Charbonneau
Art Charbonneau
21:40 11 Feb 21
We always use Norm's. Very good quality service from friendly, competent tradesmen.
leigh cai
leigh cai
19:27 11 Feb 21
Daria Holmboe
Daria Holmboe
18:14 11 Feb 21
Excellent service even in emergencies. Very professional and knowledgeable
Marcel Campeau
Marcel Campeau
18:58 10 Feb 21
Extremely professional.
bill wilson
bill wilson
02:07 10 Feb 21
Jennifer Loucks
Jennifer Loucks
19:46 09 Feb 21
Craig Diachuk
Craig Diachuk
19:39 09 Feb 21
Sila Tedesco
Sila Tedesco
03:20 09 Feb 21
Steve Hamilton
Steve Hamilton
19:41 08 Feb 21
Great service. Malcolm was helpful and friendly and answered all my questions.
Dennis Boehm
Dennis Boehm
16:58 08 Feb 21
Barry Reid
Barry Reid
18:13 05 Feb 21
Sigrid Bruk
Sigrid Bruk
22:45 04 Feb 21
My old cast iron pipes were failing and after 2 bouts of water damage within 6 weeks Devon from Norms came out and fixed the remaining pipes that were going. I am SOOOO happy with the way Devon was able to figure out not to have to remove cupboards but go through the backs of them into the wall. It made his job a bit more of a tight fit, but he really tried to help me out and I am very appreciative. Thanks again!
Buck 2679
Buck 2679
20:57 04 Feb 21
Jamie Bates-Eamer
Jamie Bates-Eamer
23:51 03 Feb 21
Ross Forman
Ross Forman
22:45 02 Feb 21
Norm's takes acre of the strata building and we used them for our renovation. They went out of their way to help us out!!
Michael G. Khmelnitsky
Michael G. Khmelnitsky
22:21 02 Feb 21
The people at Norm's Plumbing are very reasonable. This morning, I had a very pleasant conversation with Dave, the owner.Later today, the technician came. He was timely, professional, and polite. He installed an anti-freeze valve and replaced two damaged hot water tank nipples for me. The technician worked fast, was very considerate of my time, and explained every line item for every piece of equipment and labour.I am very happy with Norm's Plumbing and Heating and I will be making use of their services again. I highly recommend this company to all home owners.
Gail Florence
Gail Florence
19:43 01 Feb 21
Lisa O'Connell
Lisa O'Connell
03:44 30 Jan 21
Matthew Nesbitt
Matthew Nesbitt
00:55 30 Jan 21
Darren McLean
Darren McLean
23:57 29 Jan 21
Keenan Giles
Keenan Giles
23:34 29 Jan 21
Very nice install of ductless heat pump. Knowledgeable and professional technicians did a great job and kept the area clean while working and before they left. Would definitely recommend Norm’s for a fair price and excellent service.
Susan
Susan
16:01 28 Jan 21
Lynn
Lynn
22:56 27 Jan 21
KAYCO76
KAYCO76
02:46 27 Jan 21
Susan Stacey
Susan Stacey
01:29 27 Jan 21
Darrell Owen
Darrell Owen
03:03 26 Jan 21
Sandy Godfrey
Sandy Godfrey
00:42 26 Jan 21
This is the third time I've used Norm' Plumbing. They have always arrived the day I called and have solved the problem. I highly recommend this company.
Liza Potvin
Liza Potvin
21:30 25 Jan 21
Helpful. Kind. Expedient.
David Collier
David Collier
19:06 23 Jan 21
Excellent, Devon found the problem swiftly and resolved it expertly. He is a professional and also made some preventative recommendations.
Terry Pope
Terry Pope
00:30 23 Jan 21
Linda Taylor
Linda Taylor
23:49 22 Jan 21
Walter Scott
Walter Scott
19:56 22 Jan 21
Brad McEachern
Brad McEachern
17:56 22 Jan 21
As usual always pleasant, on time, answer all your questions and more.I feel the job is always done properly!Great company !!
thomas prethesh
thomas prethesh
22:24 21 Jan 21
Margot Bodchon
Margot Bodchon
20:14 21 Jan 21
Todd (repair Tech), found the problem immediately, got to work right away, fixed within the 1/2 hour. Todd showed us pictures of the problem, explained it thoroughly, provided advice for the future of the equipment.Excellent and trustworthy.
Rob Armishaw
Rob Armishaw
00:09 21 Jan 21
Awesome, quick, professional service.
Robert Brownsword
Robert Brownsword
19:37 20 Jan 21
Clarice Tyce
Clarice Tyce
17:56 20 Jan 21
Howard
Howard
00:20 20 Jan 21
Very efficient, very professional, good service, courteous. Highly recommend. Will surely use their service again.
Vera Read
Vera Read
21:10 19 Jan 21
M. Lily Jade
M. Lily Jade
19:36 19 Jan 21
The technician arrived early and promptly fixed a heating issue we were having. He understood that we needed it done asap as it was a massage office and clients needed heat for their appointments. Very happy with service!
Dave Beer
Dave Beer
02:41 19 Jan 21
Three members of Norm's staff arrived at 9:00 on the day promised for a furnace installation. They were pleasant, knowledgable and professional at all times. The furnace was replaced and tested by 4:00 PM. This was not our first experience with Norm's staff and will not be our last.
Rob C
Rob C
23:13 18 Jan 21
Same day service for a semi-urgent problem. Thanks!!
Tina Chang
Tina Chang
19:04 18 Jan 21
Re & re water heater. Quick and very polite.
Collin MacQuarrie
Collin MacQuarrie
00:01 16 Jan 21
I recently used this company for several projects in my upstairs renovations. As it was getting close to Xmas I was very happy to get someone to do the work. The work itself was done to my satisfaction although there were some issues around the billing as the young lad had forgotten to include some of the parts in the original bill.They sent an invoice for the new amount which I never received so they phoned. I was quite surprised as I thought the bill was plenty high enough for the work done. After some back and forth with the office lady Erin (who is very nice btw) I finally heard back from the manager and he straightened things out.It is my opinion that it's easy to do all this when everything goes perfectly. The true measure of a company is how they deal with you when there is an issue. Dave the manager came through big time so I can happily recommend them for your plumbing/gas fitting needs. Not quite 5 stars but we'll give them 4 1/2.
Iris Symon
Iris Symon
23:38 15 Jan 21
박지선
박지선
18:00 14 Jan 21
sherry kissinger
sherry kissinger
01:59 14 Jan 21
Outstanding service. From the estimate to the job completion, all professionals were respectful, work oriented and efficient. Both thermostat installer and gas fitter provided comprehensive tutorials on how to use the new equipment. They even marked the filter for ease of change. I was quoted two days for installation and it was completed in one. The sheet metal worker called and arranged to come early for the challenging under stairwell installation. I was impressed with the apprenticeship aspect of the company. It was a very positive experience.
Tyler Keith
Tyler Keith
19:25 13 Jan 21
Marci Mudford
Marci Mudford
19:23 13 Jan 21
Upon removing our existing kitchen during our renovation we realized we had to change the drainage for the sink and dishwasher to run below the existing floor... we thought this was going to be a huge problem and expense. Called on Friday, explained the issue to the service manager. Monday morning a service tech showed up as promised. We explained to Keegan the new kitchen design and he immediately knew what to do... a quick trip to the shop to grab a few parts and in no time he had the plumbing moved under the floor and into the new location. He was prompt, polite, and professional, and the price was what we considered to be very reasonable. We couldn’t be more pleased with Norm’s plumbing and particularly Keegan’s work! Definitely our go to company for aloof our future plumbing and heating needs. #savedtheday
Becky Hanson
Becky Hanson
04:42 13 Jan 21
Lucille Giesbrecht
Lucille Giesbrecht
19:20 12 Jan 21
Great technician. Very professional.
Frank Giesbrecht
Frank Giesbrecht
17:54 12 Jan 21
We had a thorough and wise investigation of a water leak where the hot water tank was. The attending plumber was wise enough to not assume. It ended up being a water valve for interior water supply as we had recently gone away for a week and when returning had not completely turned it all the way back on. The plumber said sometimes they leak when not turning it all the way on. Plus our water pressure was to high for interior plumbing. Fixed that too. So we had both the exterior in interior water valves replaced plus our 9 year old water tank. We are most pleased with this service plus every single service we have has done previously with Norm's , being a previous hot water tank replacement 9 years ago and Furnace about the same . Always great advice and service. Plus this last visit was same day. Saved a lot of water damage from further leaking water.😁👌👍. Frank Giesbrecht , Nanaimo
Tony Liu
Tony Liu
23:15 11 Jan 21
Larry Harrison
Larry Harrison
20:29 08 Jan 21
mitenko david
mitenko david
19:15 08 Jan 21
jeff johnson
jeff johnson
16:55 08 Jan 21
Robyn Guinn
Robyn Guinn
21:42 07 Jan 21
Tricia Barnes
Tricia Barnes
01:14 07 Jan 21
Alex Quinn
Alex Quinn
00:41 07 Jan 21
Devon just replaced a tap in my bathroom. Super nice guy. Quick, clean and great job.
Christina Meyer
Christina Meyer
22:12 06 Jan 21
Honestly Norms has always been great service at a reasonable price. I’ve had them to our house for a multitude of different things and they are always so responsive and professional! I will continue to use norms for all our heating and plumbing needs!
Daniel Vaillancourt
Daniel Vaillancourt
00:29 06 Jan 21
Great service
Merlin Larson
Merlin Larson
19:47 05 Jan 21
Perfect operating order
Brady Calancie
Brady Calancie
01:06 05 Jan 21
Gerald Semple
Gerald Semple
19:05 04 Jan 21
carolyn bromage
carolyn bromage
18:58 01 Jan 21
Todd arrived at about 5:00 p.m. and stayed for almost 2 hours. He stuck with a complicated hot water/boiler system until we had heat, all with a great attitude. I have been using Norm's for about 20 years and have always been more than satisfied.
Sarah Larson
Sarah Larson
04:12 01 Jan 21
melissa lavoie
melissa lavoie
00:09 31 Dec 20
Rick Wagner
Rick Wagner
20:30 30 Dec 20
Norm's Plumbing has serviced our rental property in Nanaimo for the past 4 years. The service has been professional and timely - tenants only call when something is urgent - and they do well communicating directly with the tenants and getting the job done to the tenants and our satisfaction.Norm's professional plumbing mechanics usually arrive within a few hours of the call. Thank you.. Rick & Trish Dec 30.2020
Holman Family
Holman Family
17:41 30 Dec 20
Wonderful service, clean, friendly, and did an amazing job! We had a furnace repair, new water tank installation, and then a new furnace installation when our ancient furnace quit. Our favourite company for sure
Mike Delves
Mike Delves
00:36 30 Dec 20
Amy Johansen
Amy Johansen
00:30 30 Dec 20
Ben Coates
Ben Coates
15:47 29 Dec 20
Great service from Travis at Norms, was there within 2 hours of my call and had the job completed an hour after that, quote was right on point. Very pleased with them and am grateful to finally find an honest team that supports their clients!
Octo Tech
Octo Tech
16:24 28 Dec 20
Jeff Wilson
Jeff Wilson
20:19 27 Dec 20
Igniter blew, called and had immediate response, even being a weekend. Would recommend Norm's to anyone requiring any HVAC service.
Bill Baird
Bill Baird
02:25 26 Dec 20
Curtis Jones
Curtis Jones
18:07 24 Dec 20
Elisa Paoluzzi
Elisa Paoluzzi
04:11 23 Dec 20
Thanks again for coming out to fix some minor issues with the instal - super appreciate your responsiveness!
Jodie Williams
Jodie Williams
22:20 22 Dec 20
Coulton Potter
Coulton Potter
17:32 22 Dec 20
luke mccullum
luke mccullum
17:03 22 Dec 20
Everything was great.
Jim Bjarnason
Jim Bjarnason
20:23 18 Dec 20
They did a good job they were really quick and efficient the to of them worked well together
Navikeeg
Navikeeg
22:11 17 Dec 20
Trish Mclachlan
Trish Mclachlan
16:34 17 Dec 20
Tammy Scholey
Tammy Scholey
02:07 17 Dec 20
Very courteous company. Todd from Norm's plumbing and heating is very trustworthy and prompt. We were very pleased with the repair to our furnace and their quick response.
Linda Fraser
Linda Fraser
21:01 16 Dec 20
Barb Cooley
Barb Cooley
20:24 16 Dec 20
Mike Uhre
Mike Uhre
18:43 15 Dec 20
Just move to Nanaimo. Needed our heat pump checked called and they were here less than an hour later! Rod the tech was friendly, professional and VERY knowledgeable! We highly recommend them!
Theo Finigan
Theo Finigan
18:29 14 Dec 20
Bruce Drinnan
Bruce Drinnan
01:18 14 Dec 20
Water line from meter to house had a leak. Was leaking onto basement floor. Norm's Plumbing put in new line. Very little mess. Some yard work that will be done in spring to replace grass etc.
GLENN PURCELL
GLENN PURCELL
06:21 12 Dec 20
Melanie Midgley
Melanie Midgley
04:08 10 Dec 20
So grateful for the service from Norm's to replace our old gas furnace. Friendly, kind and helpful staff all along the way!
Anantsiaq
Anantsiaq
03:12 10 Dec 20
They are excellent, friendly, polite.
Jane Christensen
Jane Christensen
23:22 09 Dec 20
Jennifer Tunison
Jennifer Tunison
17:48 09 Dec 20
Nigel Appleby
Nigel Appleby
00:47 09 Dec 20
Work was done professionally and efficiently. A leaking heat exchanger in our instant hot water heater was diagnosed during a maintenance visit and then replaced under warranty during a follow up visit.
Dianne Donald
Dianne Donald
23:19 08 Dec 20
Stephen Jankowski
Stephen Jankowski
22:40 07 Dec 20
Deplorable IslandGirl
Deplorable IslandGirl
20:11 07 Dec 20
Bertram Starke
Bertram Starke
00:17 07 Dec 20
Bradley Luoma
Bradley Luoma
19:24 06 Dec 20
Reinhold Knabe
Reinhold Knabe
20:07 05 Dec 20
Richelle Treavor
Richelle Treavor
02:47 04 Dec 20
Brenda Schnell
Brenda Schnell
17:55 02 Dec 20
Polite and professional service with proper safety measures. Installation of my new water heater was quickly done at a reasonable price. I will definitely use this company again.
Dan Hall
Dan Hall
23:08 01 Dec 20
Lexitor Medical
Lexitor Medical
23:04 01 Dec 20
Jody Grimm
Jody Grimm
21:01 01 Dec 20
We are so pleased at the value and professionalism we see in the team at Norm's. We used a competitor in town before and we are much happier now that we have Norm's.
Linda DeFehr
Linda DeFehr
18:36 01 Dec 20
We always call Norm's for all our gas & plumbing needs. They are reliable,fast and efficient !!
Russ Nugent
Russ Nugent
18:02 01 Dec 20
I have used Norm's on 2 occasions and they step up to the plate ASAP when I have needed them! THE Guys are wonderful and smart and get the job done efficiently!!
James Straith
James Straith
00:54 01 Dec 20
Fast response and professional expertise.
aranson68
aranson68
21:01 30 Nov 20
This is my second time having to call Dave, both times the response and repairs were excellent. Very professional to deal with.
Jess Husson
Jess Husson
17:47 30 Nov 20
Jon Friesen
Jon Friesen
03:18 30 Nov 20
We've been using Norm's for years. They've installed and serviced our furnace and on demand water heater. Always great to work with and quick to respond. Recent maintenance visit (Nov 2020) and they took all COVID safety precautions and were helpful, friendly, and professional.
ALFRED SPENCE
ALFRED SPENCE
04:39 28 Nov 20
Wade Graham
Wade Graham
22:37 26 Nov 20
I called because I needed my furnace looked at . Within minutes I had an appointment made for the next day . Rod was at my house at the time he said . He fixed my furnace very fast and what a pleasant person . We all know what it can be like to have someone fix appliances at your home . What a professional and great personality. He looked at other things in my home and recommended what I should do every year . I will be using this company from now on . Thanks Rod and Merry Christmas.
James Marwick
James Marwick
15:24 25 Nov 20
Stephen Ireland
Stephen Ireland
01:51 25 Nov 20
Sheldon Stenberg
Sheldon Stenberg
22:05 24 Nov 20
Diana Southey
Diana Southey
22:05 24 Nov 20
Anita Hatch
Anita Hatch
03:52 24 Nov 20
Fantastic service as always with Norm's! Organized and completed our bathroom reno on budget and on time. Have been using them for years for minor things as well as through a few emergencies-love their service!
barb kostiuk
barb kostiuk
03:16 24 Nov 20
For starters, the happy voice on the phone answers and asks how she can make my day better...then listens to every detail, then passes it on to the plumbers, that call right away, show up, covid friendly,and assess and quickly make arrangements to get it done.... ABSOLUTELY stress free, repaired right away, and in my mind affordable . I respect and trust this company!!! Sadly I have used other companies that lost my trust and over charged.So... love love NORMS....my go to plumbers!!!
Andrew williams
Andrew williams
22:02 21 Nov 20
Have them service our furnace every year.
Maxwell Stevenson
Maxwell Stevenson
21:55 19 Nov 20
Don Elliott
Don Elliott
21:49 19 Nov 20
My hot water tank started leaking. One phone call to Norm's Plumbing was answered immediately in the morning and within an hour an appointment was set to replace the hot water tank that afternoon. Amazing service at a reasonable cost, highly recommended!
Al Carter
Al Carter
02:18 19 Nov 20
Dean did an excellent job. Very happy with his service.
Jodi R
Jodi R
01:45 19 Nov 20
Shelley-Anne Gajda
Shelley-Anne Gajda
16:03 17 Nov 20
martin davies
martin davies
05:16 17 Nov 20
Have needed plumbing help and gas fire repair/service over last few weeks. Service was awesome from Graham Travis and Matt who helped us with the issues without any problem. On time quick response. Clearly explained what needed to be done and fair pricing. Would not hesitate to call them if needed again
GG Bonfield
GG Bonfield
00:04 17 Nov 20
I've relied on Norm's through the years for plumbing & heating needs, always great service. This time it was the gas fireplace. Todd was on time, assessed and explained in layman terms the problem, ordered the replacement part, returned in a few days to install. Our unit is working flawlessly now, our heat loving dog is also very happy. Great local business, friendly office staff too. Thanks.
Linda Layne
Linda Layne
23:08 13 Nov 20
charles Park
charles Park
00:39 13 Nov 20
Pamela Speight
Pamela Speight
21:33 12 Nov 20
Excellent service. Thank you!
Derek Friesen
Derek Friesen
21:02 12 Nov 20
Adrianschneider Schneider
Adrianschneider Schneider
03:06 12 Nov 20
Fantastic service always with a smile. Wouldn't recommend anybody else!!
Denis Turgeon
Denis Turgeon
14:59 11 Nov 20
Barbara Ronalds
Barbara Ronalds
01:29 11 Nov 20
Cindy Williams
Cindy Williams
01:13 11 Nov 20
Norm's has kept my furnace running for 35 years and when it was time for a new one they did a great job.
Heather Smith
Heather Smith
03:47 10 Nov 20
Good quality service, I called them after Super Plumber didn't show up for 2 days, definitely would refer Norm's Plumbing to everyone
Bob McCauley
Bob McCauley
17:59 08 Nov 20
T LH
T LH
20:20 07 Nov 20
As Always, Dave responds to our needs SO Quickly and Happily! Met Technician Malcolm for the first time, he was awesome! We will be back!!
Tom O'Byrne
Tom O'Byrne
17:00 06 Nov 20
Marty Shepard
Marty Shepard
20:08 05 Nov 20
paul mitenko
paul mitenko
16:47 05 Nov 20
Jeremy Conn
Jeremy Conn
17:27 04 Nov 20
Very impressed with customer service and Rod was super helpful!
Bryn Savage
Bryn Savage
16:27 04 Nov 20
Called Norms Plumming at 1pm and had service by 3pm.First class service. This is the second call to Norms plumbing since moving to Nanaimo. Had Keegan attend call both times. This guy is polite , fast and a big asset to the company. Thank you.Bryn
Jason L
Jason L
16:05 04 Nov 20
VI Granite & Quartz Countertops
VI Granite & Quartz Countertops
19:39 03 Nov 20
We've used Norms Plumbing and Heating on various occasions and have always received excellent service! Thanks again
Karen Travers
Karen Travers
23:48 02 Nov 20
Gina M
Gina M
21:51 02 Nov 20
Carly Carey
Carly Carey
19:13 02 Nov 20
I really appreciated Norm's Plumbing quick response to our home right after Thanksgiving. We have a unique water system, but Norm's was up for the job. Quick to respond, professional and very easy to work with!
Morgan Carey
Morgan Carey
18:47 02 Nov 20
Always get great service from these guys! Thanks Norms!
Michael Dickhout
Michael Dickhout
02:30 02 Nov 20
Bob&Roberta Noble
Bob&Roberta Noble
17:46 30 Oct 20
Lnda Madson
Lnda Madson
21:06 27 Oct 20
Gas fireplace inspection and cleaning.
Tina Broda
Tina Broda
20:04 27 Oct 20
Troy Yuill
Troy Yuill
19:49 27 Oct 20
Clayton Kristiansen
Clayton Kristiansen
18:05 27 Oct 20
👍even though the problem turned out to be my screw up, he didn’t tease me about it only laughed a little. I’d call again.
Dave Brown
Dave Brown
00:58 27 Oct 20
The installation Team was fantastic. Great attitude with an attention to details. Appreciate the efficiency with which they converted my house to natural gas heat. Great job guys!!
Garry Firth
Garry Firth
21:15 26 Oct 20
We've used Norm's several times over the years and have always had prompt, curteous and professional service.
Lynette Harper
Lynette Harper
21:01 26 Oct 20
Peter/Balbir Westaway
Peter/Balbir Westaway
17:05 26 Oct 20
Dale Zapotichny
Dale Zapotichny
01:08 24 Oct 20
Sarah Mclauchlan
Sarah Mclauchlan
22:33 23 Oct 20
Ashley Czinger
Ashley Czinger
17:21 23 Oct 20
We had Norm’s in to do an annual service on our furnace, heat pump and natural gas fireplace. We also had a plumber in from Norms to check our toilets as we just bought a new house and didn’t know when the last time the wax seals were replaced or a service on the HVAC system was done. Turns out we have a different type of one piece toilet with a guard over the seals, he was super honest and informed us the seals didn’t need to be replaced. Both gentlemen from Norms were great, super friendly, helpful and very thorough. Will be using Norms again next year for our annual service!
Janet Edens
Janet Edens
22:25 22 Oct 20
Very good service
Kate Dalton
Kate Dalton
22:00 22 Oct 20
melissa rieger
melissa rieger
08:52 22 Oct 20
Mckenzie Clan
Mckenzie Clan
13:36 21 Oct 20
Lila Perry
Lila Perry
23:54 20 Oct 20
Norm's did a complete heating and plumbing install on our home renovation just over a year ago. The tradespeople I dealt with were professional, friendly and competent.I just had them come back for our first annual maintenance. It took about 2 weeks for the appointment date, but I was fine with that. The service was excellent.
Mark Christie
Mark Christie
20:44 20 Oct 20
Great service came when they said very professional friendly Plumber
Mark Thane
Mark Thane
01:20 20 Oct 20
Diane Perdriel
Diane Perdriel
06:47 19 Oct 20
Excellent service and fair price
Randy Munro
Randy Munro
14:58 17 Oct 20
Inspection of furnace, water heater, fire place, and gas stove. Todd was professional and informed me of any concerns. Used Norm's in the past and will continue to use their service.
Mel Petreman
Mel Petreman
19:19 16 Oct 20
Sean Moore
Sean Moore
18:58 16 Oct 20
Repaired electric hot water tank promptly & professionally
Loretta FakelastnameOMG
Loretta FakelastnameOMG
22:52 15 Oct 20
Had Norms Plumbing and Heating in to give my furnace its winter checkover. I found the service excellent and the furnace guy very pleasant.
Patrick Kalk
Patrick Kalk
20:24 14 Oct 20
William Huhn
William Huhn
19:13 14 Oct 20
Prompt, professional service at a fair price. Will definitely call again for upcoming bathroom renovation.
Colleen Hickey
Colleen Hickey
04:26 14 Oct 20
Shannon Arnold
Shannon Arnold
19:10 13 Oct 20
Quick and thorough.
Bett Cox
Bett Cox
18:24 13 Oct 20
Karen Sim
Karen Sim
19:08 09 Oct 20
Conor Watts
Conor Watts
01:33 08 Oct 20
Very friendly, punctual, and had the issue diagnosed quickly.
Dave Hitchcock
Dave Hitchcock
19:27 06 Oct 20
Bill Gutsch
Bill Gutsch
16:08 06 Oct 20
Todd was efficient and very knowledgeable.
Jack Li
Jack Li
20:56 05 Oct 20
Jason Heagle
Jason Heagle
17:39 05 Oct 20
Great service....professionals in everyway
Jennifer Kennedy
Jennifer Kennedy
18:53 04 Oct 20
Very professional, work was well done and only did what was needed, i.e. didn't try to pressure sale us into paying for additional work that wasn't needed.
Jeff Main
Jeff Main
17:14 02 Oct 20
Repaired furnace vent pipe installed by another outfit. Needed to be moved to access hrv filter. Fast and painless. Good job
Louise Schulz
Louise Schulz
21:24 01 Oct 20
Came at once, super professional did work quickly, friendly and helpful. Awesome overall!
Davis Germain
Davis Germain
17:44 29 Sep 20
Prompt, efficient, courteous, goes "the extra mile"
Laara Dalen
Laara Dalen
21:12 26 Sep 20
I’ve called Norms Plumbing a number of times for small and larger jobs. I will likely call them again. They are professional, prompt and they stand behind their work. Their prices are fair. It’s important to me that they stay in business as warranties are good only if the trade can stay in business.
Sharon George
Sharon George
00:17 26 Sep 20
I’ve used Norms Mobile Services a number of times. They are always on time, courteous, get the job done and fair. They just installed a new gas hookup for my new gas stove. Did an excellent and reliable job.Yes, would recommendSharon George
Don Radford
Don Radford
17:11 25 Sep 20
Todd and Braydon were on time, courteous, professional and efficient. Hard to ask for anything more.
Greg Bowes
Greg Bowes
15:19 25 Sep 20
A great experience!Rod came to do an annual Heat pump inspection. He was prompt, professional and very knowledgeable. The service is reasonably priced. Norm's is a local company with a long history in Nanaimo, recommended highly.
Marlene Toivonen
Marlene Toivonen
21:22 24 Sep 20
Great service. Annual maintenance.
Perry Fleming
Perry Fleming
14:44 24 Sep 20
always on time and professional work
Glenn Pedersen
Glenn Pedersen
23:15 23 Sep 20
Christine Thompson
Christine Thompson
19:40 23 Sep 20
Aurora Richards
Aurora Richards
16:36 23 Sep 20
tom mac
tom mac
02:03 23 Sep 20
Very professional and prompt service. Will use again.
Pamela Moffett
Pamela Moffett
21:34 21 Sep 20
Sheila Boutcher
Sheila Boutcher
18:21 21 Sep 20
Cam Mac
Cam Mac
03:48 18 Sep 20
Prompt ,reliable service - everytime !
Penny Maday
Penny Maday
22:17 17 Sep 20
dwayne westby
dwayne westby
03:02 17 Sep 20
Joseph L
Joseph L
21:14 16 Sep 20
Sandra Reder
Sandra Reder
17:39 16 Sep 20
Kenny Ry James
Kenny Ry James
07:29 16 Sep 20
Replaced all water line and installed new hot water tank. Excellent service and finished in 1 day
Brad Loland
Brad Loland
01:29 16 Sep 20
Outstanding service,they responded fast with the problem i had. They were exceptionally polite and caring with my issue and a reasonable price for the last minute response.They save my trailer. Thanks to norm's service. i hope i don't have to call you again but if i do, i know who to call
Nitz Delasau
Nitz Delasau
23:06 14 Sep 20
Mike Weaver
Mike Weaver
17:30 12 Sep 20
Bruce Lloyd
Bruce Lloyd
20:49 11 Sep 20
Norms responded quickly yo my call and then took action in a very timely manner. The service was done very professionally and would thoroughly recommend Norm's Plumbing to all.
Jessica Gibson
Jessica Gibson
20:58 10 Sep 20
Rod and Braeden were fantastic, and arrived on time to do annual maintenance on our furnace and hot water tank of our new home. Rod was very enthusiastic and knowledgeable, using metaphors and visuals to help explain the goings on in our furnace. We will be using Norms again without a doubt, as the service was fantastic, quick, honest, and factual. Thank you again Rod and Braeden, job well done on educating us and maintaining our home 🙂
Dean Ferguson
Dean Ferguson
17:43 10 Sep 20
Brenda Anderson
Brenda Anderson
21:51 09 Sep 20
Wendy Huntingford
Wendy Huntingford
21:00 09 Sep 20
Dave Ogston
Dave Ogston
01:59 09 Sep 20
Josephine C.
Josephine C.
00:30 09 Sep 20
Chris Lang
Chris Lang
22:54 08 Sep 20
Had an ongoing leak in my hot water tank that Norm's removed and replaced. Responded super fast - literally 5 hours from the initial phone call to the completed job. I have used them several times in the past and all of the staff I have dealt with are competent, efficient and friendly. Give them a call; you won't be disappointed!
Zoe Tydeman
Zoe Tydeman
18:27 08 Sep 20
Isabel .S
Isabel .S
16:48 04 Sep 20
April Brown
April Brown
23:32 03 Sep 20
I sent in a message on their website requesting help with hot water tank replacement, sump pump issue, and to remove and/or fix garburator. They responded to message within an hour and I had a service that morning! They did an excellent job. Staff are kind and courteous. Price is reasonable. I would highly recommend them. Thank-you!
Dell Thomson
Dell Thomson
23:51 01 Sep 20
Larry Logan
Larry Logan
22:48 31 Aug 20
Installation by pros Excellent work , fast and knowledgeable. Will definitely call them again .
shirley smith
shirley smith
18:01 31 Aug 20
Philippa Zapf
Philippa Zapf
23:03 26 Aug 20
A T
A T
20:26 26 Aug 20
Kari-Ann Bernier
Kari-Ann Bernier
19:37 25 Aug 20
hot water tank replaced , thanks again
Paul Nixon
Paul Nixon
19:24 25 Aug 20
Mike Seargeant
Mike Seargeant
19:42 24 Aug 20
Great service. Knowledgeable staff. Fixed my problem. 5 stars. Been a customer for 25 years.
Dick Reid
Dick Reid
23:37 21 Aug 20
We had a waste disposal that had become quite smelly. So, I booked Norm's and before the appointment, they called to say that they had had a cancellation and would we be home then for this garburettor removal. I said yes. And, shortly thereafter, Keegan arrived, pulled the disposal, replaced the drain and hooked up the ABS. All in short order. The service was excellent, Keegan was polite and efficient, the work was well done. Many thanks.
Jennifer VanderSchaaf
Jennifer VanderSchaaf
19:11 21 Aug 20
Reagan Newcomb
Reagan Newcomb
23:52 19 Aug 20
Sensuousmam
Sensuousmam
23:33 19 Aug 20
Absolutely the best service I have ever experienced!! Great local businesss!!!
Robin Miller
Robin Miller
17:33 19 Aug 20
Always fast, courteous, clean, and professional!
Daryl Patton
Daryl Patton
02:38 18 Aug 20
Outstanding service received by Rod!!.He was extremely thorough and knowledgeable relaying everything transparent to me.There was no surprises throughout the process and had valuable information to pass along moving forwardHighly recommended 👌
Tony Orchard
Tony Orchard
18:30 17 Aug 20
Andrew Bloodworth
Andrew Bloodworth
01:39 07 Aug 20
Keagan was stellar. He's been to the house twice this past year and couldn't have asked for a more professional outfit to handle my every plumbing and heating needs.
Denice McKay
Denice McKay
00:50 29 Jul 20
Cathie Mayovsky
Cathie Mayovsky
20:03 28 Jul 20
We had an issue. We called. They came. They fixed. Simple.
Doug Ross
Doug Ross
16:13 28 Jul 20
-—_—DJ__JiveOne___________________87
-—_—DJ__JiveOne___________________87
21:22 27 Jul 20
Kevin Delaney
Kevin Delaney
15:19 27 Jul 20
Always my go to Plumbing and Heating experts, both at work and at home!
Tricia Marsh
Tricia Marsh
15:20 24 Jul 20
Norm’s plumbing and heating is amazing ! They have done work at my home and office and the response time was super quick ! The job was completed in a timely manner and the service was great. Super knowledgeable staff will help you make the best decisions. Don’t hesitate to call Norm’s for all of your heating and plumbing needs.
Wayne Harmon
Wayne Harmon
03:07 24 Jul 20
Donald Wilson
Donald Wilson
23:16 22 Jul 20
Mabel Chen
Mabel Chen
21:54 22 Jul 20
Brenda Bernard
Brenda Bernard
18:09 22 Jul 20
Tamarah Holliday
Tamarah Holliday
17:50 22 Jul 20
Friendly, prompt and good $.
Doug Bourque
Doug Bourque
16:07 22 Jul 20
PressurePoint87
PressurePoint87
22:49 15 Jul 20
I contacted Norms Mobile for an issue with a potential leaking tub. I contacted Norms Mobile and they were extremely attentive in getting out to my residence. Luckily, their immediate attendance was not require but i greatly appreciate their eagerness to rectify the problem. An appointment was arranged and like clockwork, an employee of Norms Mobile called in advance and arrived when stated. Matt (the employee) was a top notch representative. He was attentive, investigative and was a great example of their business. Matt attended to the required job and was even kind enough to offer advice and his experience in becoming a plumber. I felt he went above and beyond what he was required to do. Please if you are in ever a need of a plumber in Nanaimo, Norms Mobile is the business you want to employ. This review isn't just about the business and experience, I am writing this with hope that Norms Mobile recognizes and acknowledges Matt for his outstanding work as an employee.Respectfully,Aaron.
Brenda Frew
Brenda Frew
22:38 07 Jul 20
Dave from Norms Plumbing and Heating is awesome! My garburator quit working and he helped me fix it over the phone. No Charge! It doesn't get better then that. Thank you! Norm's did a great job of replacing my hot water tank in the past as well. Fast and courteous.
Sandra Atkinson
Sandra Atkinson
18:47 07 Jul 20
A great quote/recommendation and excellent service for a ductless heat pump. The install was really well coordinated, efficient and professional. Thanks!
Sarah Mabbott
Sarah Mabbott
18:58 02 Jul 20
Fantastic service when my hot water heater quit. Available immediately by phone and at my home within 2 hours. Installed within an hour. Barely noticed I had no hot water! Very professional and safe considering the covid-19 pandemic. Strongly recommended!
Debbie Richards
Debbie Richards
02:31 19 Jun 20
Called on norm's for a gas hot water tank. They returned my call with in 5 min. I had a new tank with in an hour and half from my first call. Highly recommended for quality service!
Paul Friend
Paul Friend
21:37 17 Jun 20
We kept putting off having the water tank replaced. Then we had no choice as it started leaking. We asked for recommendations on Facebook and Norm's Plumbing came out on top. They explained the process of replacing the tank along with a quote, checking with friends the quote was good. The day of the job, they turned up and quickly replaced the tank, taking away the old one and ensuring the house was nice and clean as they left. Malcolm was always smiling and extremely helpful, even showed us how to turn off the water should we ever get a leak elsewhere in the house.
Madeline Crane
Madeline Crane
01:17 11 Jun 20
Quick reply for service. Personable plumber. Very nice job.
Cam Shiell
Cam Shiell
15:01 30 May 20
Norms installed a new heat pump and was done in a timely manner and they were professional! I'd recommend them for your heating and plumbing needs
Gayle Armishaw
Gayle Armishaw
22:24 29 May 20
Hot water tank dying. Showed up same day to replace. Thank you for such great service.
Chris Martin Personal Real Estate Corporation
Chris Martin Personal Real Estate Corporation
00:20 29 May 20
Norm's Plumbing has worked upon my home and several of my clients' homes too. They have always been prompt, professional and on budget. A great local company serving Nanaimo and area since 1971. Always great service!
sarah boyce
sarah boyce
22:35 19 May 20
Thank you, got so many Good recommendations off Facebook and was and easy choice, they replied to me quickly and the job was done fast. Highly recommend!!
Laura McCamon
Laura McCamon
21:07 28 Mar 20
Carson found a small crack in a furnace line that two other technicians from other companies missed. He was friendly and efficient. I would definitely recommend him to others.
Dave Royson
Dave Royson
02:22 23 Mar 20
Good group of people. Always there ASAP when I need them
Ralph Petley-Jones
Ralph Petley-Jones
03:35 12 Mar 20
Darcie Damon
Darcie Damon
04:45 05 Mar 20
A huge thanks to Carson for saving the day after I had a sink problem that needed to be fixed! It was very short notice and he took the time to do it right.
Ann McManus
Ann McManus
03:53 24 Feb 20
Randy Shand
Randy Shand
06:44 17 Feb 20
Had a leaky toilet valve with a damaged pipe that needed to be replaced. Fast and courteous. Was here in less than an hour. Friendly fella, would recommend for sure.
Peter Geni Garratt
Peter Geni Garratt
14:03 11 Feb 20
So far so good!
Angela McKinnon
Angela McKinnon
23:59 05 Feb 20
Called Norm’s plumbing and not only did they come with in 2 hours of the call, they had our problem fixed and were gone. Great service, reasonable price. I would recommend them over anyone else.
cory brown
cory brown
23:15 04 Feb 20
The gentlemen was friendly and professional but quite expensive . 253$ to flush my hot water on demand
Roszmann Douglas
Roszmann Douglas
04:16 04 Feb 20
Shirley Gremyachev
Shirley Gremyachev
03:13 01 Feb 20
We are happy to say the gas wall furnace put in by Norm's Plumbing and Heating has lived up to the expectations we were given. It is the first time since we lived in our home in Nanaimo that we felt truly warm in the cold wet weather. The installation took less than four hours and was not an intrusion at all. We are enjoying the savings and look forward to many warm cozy days in our home. Thank you to the two men that did the installation for respecting our carpets by putting down drop sheets and to Carson for his down to earth manner of explaining the details of the installation before hand. Kind regards, Shirley and Yuri Gremyachev
Andie Down
Andie Down
18:33 27 Jan 20
Very pleased with the service and the responsiveness of Norms's Plumbing Service. Malcolm,Dave and Erin were great and personable.
Martin Ridgway
Martin Ridgway
06:13 15 Jan 20
Darren Keltie
Darren Keltie
20:18 14 Jan 20
Quick to respond, quick to repair. Their serviceman Rod was excellent. Highly recommend.
Doug Gee
Doug Gee
22:42 24 Dec 19
I needed a toilet replaced as well as a new garbage disposal. Matt came over and did a top notch professional job on both items. He helped me out with another minor but strange repair. He was professional, and I could tell he cared about doing a good job. Thanks for your professional service and reasonable price. I will usr Norm's again, and I will definitely be asking for Matt
Randy Hardisty
Randy Hardisty
21:35 18 Dec 19
Norm’s installed both a wall direct vent furnace and on-demand hot water tank in my home about a year ago. I have tracked my bills to determine the savings, which have been a reduction in my hydro bill of about 70 per cent.Both the furnace and hot water tank use natural gas. My gas bills, even last winter, averaged less than $100 a month. The furnace, which is small, heats an almost 1,900 square foot house. Norm’s staff were professional, friendly, and helped greatly with the Fortis B.C. rebate program. Their prices were also competitive.
Rick McWillis
Rick McWillis
23:40 12 Dec 19
Called Norms yesterday morning at 8am as water has flooding my bathroom. They came right away and were able to fix the problem before it caused any damage. The gentleman that showed up was very professional and courteous and took the time to do a thorough job. I’ve used them for many jobs in the past and they have yet to disappoint me! Highly recommend them.
arnie miller
arnie miller
01:30 30 Nov 19
Called late on a Friday afternoon and they came out right away to replace the hotwater tank and took away the old one. Highly recommend.
Frater Novac
Frater Novac
21:33 25 Oct 19
Good work, though their phone system seems to drop calls a lot. Maybe it was just my phone?
Carl Wilkinson
Carl Wilkinson
06:59 14 Oct 19
Fast, honest and friendly. Our go to team.
Jodi Jamieson
Jodi Jamieson
22:12 25 Sep 19
Excellent experience. Responded to my email very fast and had a plumber onsite within 2 hours. Great service and competitive pricing. Couldn’t be happier.
Christopher Weinrauch
Christopher Weinrauch
20:18 23 Sep 19
Phoned for a non-emergency service call at 7:30 am on a Monday and had a plumber arrive by 9:30 am that morning.The plumber was courteous, knowledgeable, hard-working, and respectful of my home and its contents.I would not hesitate to use and recommend Norm's Plumbing and Heating in the future.
Catherine Racioppa
Catherine Racioppa
22:25 03 Sep 19
I had great, prompt service from Jamie the plumber. He gets 5 stars, but the reason Norm's only gets 4 stars is because I'm still waiting for the "small" filters for my "very expensive" new furnace. Also, my warranty certificate for my new "very expensive" heat pump/furnace combo has never been revised with my cell number (instead of my tenants').
Catherine Green
Catherine Green
22:57 23 Aug 19
Very lovely men! Came and replaced my moms hot water tank while she was admitted into the hospital today. They were punctual, clean,tidy, friendly and it looks great! Would recommend them to anyone 🙂 Very happy with the service
Michelle Saine
Michelle Saine
15:55 19 Aug 19
Norm's Plumbing and Heating installed our water tank last year and put their company sticker on the tank. I'm happy they did, because we had a split water pipe in our crawlspace at 11 PM on a Saturday night, so I had to call in a hurry and I didn't have to search for their number! The tech (Carson) was here within 15 minutes and had it repaired within minutes. He provided excellent service and was very courteous and professional. We would highly recommend this company!
Thomas Lloyd
Thomas Lloyd
03:24 16 Aug 19
Came within an hour, courteous and fair priced . They made sure the job was done.I would use them again in a heartbeat.
Joe Simpson
Joe Simpson
03:44 15 Aug 19
Thank you to the Norms team. The Service technicians were very good and cleaned up when they left. Erin in the office was very friendly and helpful with helping us to apply for the rebates. I will definitely use them again.
Lara Fitzpatrick
Lara Fitzpatrick
23:36 13 Aug 19
TOP SHELF TECHNICIANS, TOP SHELF SERVICE!!!Rod paid a visit to the house for a long over due service for the gas furnace, heat pump, hot water tank, and gas fireplace. His outstanding knowledge and no nonsense approach had everything done in record time. I would highly recommend Norm's to anyone needing plumbing or gas work. With out a doubt, these gents have my loyalty. Thank you again gentlemen!L
Shanae Conroy
Shanae Conroy
19:53 09 Aug 19
Quality and friendly service at a reasonable price. Norm's is always may go to call for all of my plumbing needs.
Gary & Frida Westfall
Gary & Frida Westfall
03:14 09 Aug 19
Lance Martin
Lance Martin
18:26 06 Aug 19
Very good job on installing our new gas furnace and adding new venting, well done guys.
Randy Gummer
Randy Gummer
02:58 05 Aug 19
Service was great. Arrived on time, had the new hot water tank installed quickly, and left the job clean. Would definitely recommend their service.
Earl Nicholson
Earl Nicholson
04:49 03 Aug 19
Emergency outside tap leak, phoned and they were there in 20 minutes just as they said they would be.Repaired within an hour.Fast friendly honest serviceOutstanding
April Campbell
April Campbell
17:13 02 Aug 19
I would highly recommend Norm's plumbing.Very fast and efficient service.Always professional
Mortgage Maan
Mortgage Maan
16:15 02 Aug 19
Friendly, Fair, & Fast. The only plumbing company in town I recommend to family and friends.
kelly bohn
kelly bohn
22:14 31 Jul 19
Absolutely Fantastic crew who installed new tankless water heater, cant say enough good things about Dave the owner, Don, Devin and Carson who did the install. Very professional, tidy and fast!!!
Mariko Vee
Mariko Vee
02:09 27 Jul 19
Another great job by Matt at Norm's Plumbing. This guy is the real deal, and Norm's is a pleasure to work with. I recommend this company to everyone.
P. Wilson Consultants
P. Wilson Consultants
21:26 25 Jul 19
Awesome prompt professional service. I live in Squamish but own in Nanaimo and every time I have an issue with my rentals, Dave is there!
Dan Morris
Dan Morris
20:33 17 Jul 19
I have been using Norm's Mobile for years and regularly recommend them.We had a minor plumbing issue that needed to be looked at and they showed up right on time and did an excellent job fixing the issue despite the issue being in a tight spot to work in.I highly recommend Norm's!Thanks for the great job!
Karen Hoy
Karen Hoy
19:40 12 Jul 19
The gentleman arrived on time and finished really fast. Gave us a fair and reasonable estimate. He was friendly and great to have in our home. He even gave us some excellent free advice before we went ahead with the work.
Scouter Rikki
Scouter Rikki
15:15 01 Jul 19
Fast, friendly, efficient, and great value for dollars spent.
Sara Miller
Sara Miller
19:06 30 Jun 19
We called Norms Plumbing and Heating last Sunday do to a main blockage. Jamie came first thing the next morning and unblocked our main line. He also checked our hot water tank to make sure that was functioning properly well. We highly recommend Norms Plumbing and Heating. They were quick and efficient and affordable.Thanks so much Jamie.
Allan Hawryzki
Allan Hawryzki
19:53 26 Jun 19
Excellent service. Came promptly on time.
Nancy Lefeaux
Nancy Lefeaux
18:56 26 Jun 19
I had Carson Rush come to my home for a $126 one hour evaluation of my water and gas. Carson was very pleasant, knowledgeable, and helpful. I am impressed! I will be having Norm's replace my water heater and install a new outside tap within the next 2 days. Can't beat that for service!
Maurice Aucoin
Maurice Aucoin
16:36 26 Jun 19
Called Norms with hot water tank failed at 8am. Graham arrived by 9:30am.,did complete removal and replace very quickly and cleaned up process tested water pressure and all done very professional. I strongly recommend Norms Service for all services they offer!
Kelly Burns
Kelly Burns
17:49 24 Jun 19
We have recently moved into a condo with multiple plumbing issues, Norm's came to our rescue and fixed all of them. They were incredibly fast and delivered excellent customer service! Would highly recommend Norm's!
Ann Whalen
Ann Whalen
18:44 21 Jun 19
Great company to deal with! Dave came by right away and fixed the leak. I was even able to pay by visa.
Jeff Watt
Jeff Watt
20:31 18 Jun 19
Today we had our water heater replaced with a new one. We only ever use one plumbing company. Norm's Plumbing and Heating came to our place a few weeks ago and installed a new toilet for us. Not only did they walk us through the buying process helping us understand toilet ruff in sizes and helping us select the right toilet for our needs. Norm's Plumbing and Heating went above and beyond as they came on very short notice to make sure our new toilet was installed quickly and efficiently for peace of mind. Our previous toilet had been acting up and giving us a head ache. Keegan, the fellow who did the install had a look at our water heater for us as we had been having hot water issues. Even though that wasn't what he was here for. He took the time to look and discovered that our existing water heater was 15 years old. He was able to schedule a day and time for us to have a new tank installed on top of the toilet work he was doing already. Today Travis came and installed our new water heater. He was in and out in under two hours. The new tank looks great and the work is high quality. We moved to Vancouver Island ( Nanaimo ) six years ago and have never used any other plumbing company. No Need as Norm's provides the best service we could ever ask for. There service is exceptionally high combined with an amazingly caring team of people. I'm proud to recommend Norm's Plumbing and Heating, to anyone looking for the best possible plumbing and heating service. Thank you to your amazing team!!!
Chris Willman
Chris Willman
15:38 13 Jun 19
Called Norms plumbing and heating with a toilet emergency and was given a 2 hour window and Travis arrived in 20 minutes. Travis fixed our trouble quickly and made sure that we would have no problems from the other drains in the bathroom as well. Excellent service and very reasonable prices! Would highly recommend no problems to anyone! Our new go to plumbers!
swindra manj
swindra manj
02:11 11 Jun 19
Very professional people, did an excellent job. They were proper and punctual and I would highly recommend them.
Ravi Kandola
Ravi Kandola
18:29 07 Jun 19
Once again..... AWESOME!!! Everything was done very quickly and excellent service!!!! Thank you Norm's Plumbing
Dan Blank
Dan Blank
16:43 06 Jun 19
Very efficient. On time, good work. Thanks Keegan.Dan
Brent King
Brent King
21:59 31 May 19
Graham was friendly and efficient, Fast and excellent service. Kudos again Dave.
Jim Bond
Jim Bond
18:23 21 May 19
Prompt, friendly, knowledgeable service at reasonable prices. I've used them for 3 different occasions and am very happy with this company.
Chelsea Turner
Chelsea Turner
02:57 21 May 19
We love our new Rennai Gas Wall Furnace! Definitely recommend asking Norms about changing your heating from baseboard heaters. We couldn't be happier with the switch. House stayed evenly warm through the winter, no window sweating, and our plants were very happy. Icing on the cake was the hydro bills being dramatically lower than past winters.
Christina Moretto
Christina Moretto
21:00 17 May 19
Great service from Carson Rush at Norm's. The Rinnai wall heater has greatly reduced our heating costs. I highly recommend Norm's for any plumbing/gas fitting needs. Joel Moretto.
Sarbjit-Shanan Kaur Khela-Dhaliwal
Sarbjit-Shanan Kaur Khela-Dhaliwal
16:55 17 May 19
Excellent service, timely, affordable and happy bright people 😀
Janelle Young
Janelle Young
16:08 15 May 19
After having issues getting our natural gas BBQ hooked up Carson came within a day and hooked it up. The price was right and very friendly service
Chris Trenholm
Chris Trenholm
19:58 10 May 19
Prompt call back to book appointment to service my heat pump system. Great service, good price, thanks Norms!
pham eric
pham eric
15:31 09 May 19
So fast and professional! price is very good. thank you for relocating the outdoor unit to a further location
Susanne Jakobsen
Susanne Jakobsen
18:34 29 Apr 19
A HUGE thank you to the folks at Norms Plumbing. I can't say enough about the outstanding service ! I had a couple of unrelated plumbing emergencies and every time they made me feel like I was their number 1 priority! Incredibly fast service , they turned very stressful situations into very positive experiences. I have and will continue to recommend Norms Plumbing .
Jim Mercier
Jim Mercier
15:11 15 Mar 19
As a large commercial restaurant we have frequently utilized the services of Norm's Plumbing a regular basis over the past decade.The service we have received has always been prompt, detailed and incredibly professional. Our experiences with Norm's Plumbing has been nothing short of exceptional.Ricky's All Day GrillJim M.
Barb Sherstone
Barb Sherstone
18:49 12 Mar 19
We can't say enough good things about this company. I emailed a request for a quote for a new furnace and got a telephone call TWO minutes later then had a home visit the very same day! The other company (Sloan's) did not even respond to my email and it's been over a month.The installation went smoothly and efficiently. After the installation, I had some questions and a service person came within two hours to address them and make some modifications.Wish I could give them 10 stars! Thank you!
Cheryl Neibel
Cheryl Neibel
01:54 23 Feb 19
Best service ever!! I called and left a message with the after hours and received a call from Dave within a few minutes. After explaining the problem, Dave was able to talk me through the repair and fix the problem. This all on a 5 minute call that saved me lots of money. Thank you so much!!!
Sierra Thompson
Sierra Thompson
09:25 16 Feb 19
I am blown away by how fast and efficient these guys were! We called to get a quote for a new furnace after a friend recommended them. They showed up within 40minutes and gave us a very reasonable quote. They installed the furnace that night and the gas was hooked up the next morning. Within 24 hours we were warm and cozy! From start to finish the crew was professional and helpful. Can't thank you enough!!!
Rita Taylor
Rita Taylor
09:10 28 Jan 19
Patrick Burnham
Patrick Burnham
23:36 20 Jan 19
Prompt, professional and reasonably priced
Peter Baker
Peter Baker
13:52 18 Dec 18
Norm's mobile replaced a failed hot water heater for us ... on the day that we called! They were prompt and professional. And our installation location is very challenging. We will use them again!
mike mackenzie
mike mackenzie
00:35 23 Nov 18
efficient and fast, well done
Lori Butler
Lori Butler
07:01 17 Nov 18
BOB Damon
BOB Damon
03:34 10 Nov 18
After paying way too much money each month and being cold every winter with electric baseboards i turned to the experts at Norms. They were honest,professional and just overall a very caring company. I’m now only paying 80/ month during the coldest time and 40/month on somewhat cold days with my new Rinnai wall furnace. I’m overly excited with Norms and Rinnai.
Geoff Flesher
Geoff Flesher
22:59 24 Oct 18
Amazing ppl to work with!
Leasa Ferneyhough
Leasa Ferneyhough
02:16 19 Oct 18
Earlier this week some of the guys from Norms came over to install a new heating oil tank for us.They scheduled us in and had the job done within a few days of our inquiry.They were kind, professional and oh so patient with us when we changed the tank location at the last minute.They really went above and beyond with their customer service and made sure we were completely satisfied.I really can't say enough good things about our experience. Fast install, great quality equipment, awesome customer service. A family business that treats it's customers like they too are a part of the family.Thanks guys!
Alan Parker
Alan Parker
02:24 16 Oct 18
Norm's Just finished a large project at our house. On time, On budget and an excellent job.
Celine
Celine
19:02 15 Oct 18
Norm's showed up on time to service my furnace. Friendly, efficient and knowledgeable.
Dean Burke
Dean Burke
20:10 11 Oct 18
Levi Lamash
Levi Lamash
14:11 02 Oct 18
Same day service, when others were booking a week out. Efficient and friendly!
Kristine Jorgensen-Mortenson
Kristine Jorgensen-Mortenson
01:34 27 Sep 18
Great service! I dont "speak" Plumber...but Travis was awesome explaining the issues and what had to be done. Thanks so much for the quick response and repairs!Kris M
Joe Smith
Joe Smith
17:18 28 Aug 18
Thank you Norms. We had a leak in our hot water tank and within a few hours we had a new one installed!! Same day service. Fair price. Would highly recommend to anyone!!
Ellie Stojanovski
Ellie Stojanovski
03:29 22 Aug 18
Norm’s Plumbing and Heating is an amazing company to work with. Without doubt, a company that cares about their clients and their client's needs, expectations and satisfaction. Overall an amazing company with a dedicated team and care.
Douglene Roughton
Douglene Roughton
20:50 30 Jul 18
Prompt attention to the matter, hot water tank changed by Travis and Malcolm quickly, on time and with a smile. Thank You
Judith baldwin
Judith baldwin
22:50 01 Jun 18
Excellent! Very pleased with your service.
David Stronge
David Stronge
16:28 15 May 18
As always, we had superb service from Norm's plumbing. Hot water tank failed, wonderful Graham came round, and by midday all was fixed, new tank installed, no mess. Thank you Norm's and Graham.
Ben Brown
Ben Brown
22:11 03 May 18
Having been in the construction industry for over 30 years, I'd say it not easy to impress me, but Norm's Mobile Service has managed to do just that. Dave, Erin and the installation staff were first rate to deal with from the very first phone call. Excellent service and attention to detail far beyond most of his competitors left a lasting impression on us, both for our home and most certainly for any future plumbing/heating work we'll need in the future. Not only will Dave and his company be our contractor of choice from now on, but we will gladly recommend the company to everyone we know! Keep up the great work guys!
Jays A Drummer
Jays A Drummer
20:30 30 Apr 18
Very happy with this 45 year plus several generational family business. I've been dealing with Malcom and Erin that are both very professional to deal with. I would recommend this company with no hesitation.
camille gignac
camille gignac
23:14 25 Apr 18
Awesome service. I called at 10am with a irreparable hot water tank, dreading buying a new one, Norm recommended calling the manufacturer just in case there was extended warranty. Indeed there was, but I don’t have a vehicle able to transport a 60 gallon hot water tank so Norms guy met me at Home Depot, picked up my new hot water tank, installed it , with a new drain basin to avoid the possibility of future water damage. Then removed my old tank and disposed of it. By early afternoon my water was back on and my new water tank full and heating.All for a very reasonable price!Thank youCamilleNanaimo
Peter Lazenby
Peter Lazenby
19:22 07 Mar 18
Excellent and prompt service. I would definitely recommend Norm's Mobile to anyone.
Carson Rush
Carson Rush
17:30 04 Nov 17
Samantha Lester
Samantha Lester
22:42 18 Oct 17
I called Norm's last night to have a plumbing issue at my business looked at. The technician came in first thing this morning. He was right on time, the work was completed quickly and without disturbing the flow of business, the quote for the job was accurate and fair. It is so nice to see a business like Norm's that is so professional and yet so personal in the way they interact with their clients. I will recommend this business to anyone.
J.O. Eriksson
J.O. Eriksson
18:08 25 Aug 17
I needed a hot water tank replaced and they were excellent--took care of the warranty issues, picked up replacement tank, removed and installed right away. Friendly service, hassle-free, very positive overall experience. Will definitely hire them again for any plumbing needs.
Lorri Van
Lorri Van
23:10 28 Jul 17
I have used Norm's Mobile Service Ltd 3 times.....I am in the insurance business and personally suggest Norms if a customer asks me , "where I go for hot water tank installers"!!!
Elizabeth Lorenz
Elizabeth Lorenz
22:43 14 Jun 17
I have used Norm's mobile many times on my home and rental property. Dave will listen carefully to your needs, then give you solid advice based on those needs. The advice he gave me for my home was different from the advice he gave me for my rental property. The work is done well and quickly. High quality water heaters, furnaces, etc. are used. He said my basement would be toasty warm with a wall unit gas heater, warmer than my upstairs....and he was absolutely right. Sometimes you get what you pay for. If you want rock bottom prices, then anticipate that the workmanship and longevity of what you have done, will not be good quality and will break down. If you are willing to pay a fair price, you will receive top quality from Norm's Mobile Service.
Rachel Roy
Rachel Roy
19:32 16 May 17
Gratitude is the only word to describe the feeling I am left with after dealing with Dave from Norm's mobile service. I was treated like a friend from the very first phone call from Dave. Not only was he quick to get on the job, he was able to provide a wealth of knowledge on something I just knew nothing about. I felt like Dave genuinely cared about me and the potential situation that I could be faced with. Dave was able to explain the full scope of my situation to me in a way that didn't leave me feeling overwhelmed. All in all, I felt like I could call Dave at anytime, and would be able to guide me in the right direction. Thanks Dave for all your kind words and invaluable guidance.
Jackline Vaillancourt
Jackline Vaillancourt
15:24 10 May 17
Had an emergency situation and not only did Norm's respond exceptionally fast (even on a Sunday) but they did the job quickly and well and went the extra mile to ensure all was as it should be. I have used them often in the past and due to the quality of both the work and the customer service, I will most certainly use them again and also recommend them to family and friends!
Wendy de Graaff
Wendy de Graaff
00:31 31 Mar 17
Prompt, professional, respectfulWith a plugged-up sink that I couldn’t solve myself, I called Norm’s Mobile Service. Jamie came over right away. He was fast and capable and explained everything he was doing. The problem was more serious than either of us anticipated but, again, he explained what was happening and asked for permission to proceed further at every step. He even asked a co-worker for a consult when it looked like it was getting very involved. A hole needed to be dug outside the house and they gave me the option of starting the digging myself, always mindful of my cost. At no point did anyone try to sell me something I didn’t need. I was very impressed by how efficiently this job was done and by the way I was treated by these gentlemen. I would recommend this company to my family and friends.
Travis Cunningham
Travis Cunningham
22:14 18 Mar 17
T Wilhelm
T Wilhelm
00:33 15 Mar 17
Today was my third time using Norms and I have to say I have had extremely great interactions with this company. Dave came out today as we are looking at switching to natural gas at our house and our potential new house. Dave was incredibly knowledgable, straightforward, honest and not pushy. Honestly, when it comes to plumbing and heating services, you get what you pay for! Can't thank Dave and his team for always being reliable, punctual and most of all, being honest and providing outstanding work.
tracy mckeown
tracy mckeown
23:13 06 Mar 17
Called to get work done ASAP as our water was shut off till valve/pipe was fixed. David called me back within minutes, 15 minutes after that a guy was out to check to see what materials were needed and Carsen came back promptly and got it done. No waiting around just fast, professional, super friendly and knowledgeable people. Will call them again and will totally recommend them.
Nanaimo Carpet Cleaning
Nanaimo Carpet Cleaning
22:27 15 Oct 16
Dave at Norm's has always gone above and beyond with service. I would recommend this company for all my plumbing needs.
Will Overkill
Will Overkill
22:24 02 Aug 16
A little high on the price point and provided no options on the parts available but a quick and competent installation job of a new water heater. They came the day after a long weekend where other companies were quoting mid week.
Jay Cantwell
Jay Cantwell
20:56 29 Feb 16
Dave I heard nothing but wonderful things about Norm's throughout the entire community. Keep up the great work. Cheers, Jay
Barry Hiscock
Barry Hiscock
21:35 10 Aug 15
I have required the services of Norm's Mobile on two occasions. Once for the purchase and installation of a new gas furnace and once for the repair of a broken waterline in a rental that we own. Both times the work was completed total satisfaction on time and on budget. Dave is a quality person doing quality work.
Tanya Duncan
Tanya Duncan
23:26 19 Dec 14
Our family wants to say thank you SO! much for you guys coming out so fast and getting our furnace going again, best Xmas gift of the year. Got here super fast did the work fast was unbelievably kind. We will be using this company for all of our furnace needs from now on, thank you so much! marry Christmas!
Courtney Hulme
Courtney Hulme
20:32 24 Oct 14
We have had several plumbing issues arise lately (old house). First our toilet started leaking onto our newly drywalled renovation below it on Christmas eve. They came right out fixed the leak for less than $100. ON CHRISTMAS EVE!! Next our hot water tank went and leaked everywhere - they got our tank covered under warranty and installed it. Lastly the toilet pipe began leaking into our suite. The tenant was away so we are unsure how long it leaked for but it was a lot of water. They came this morning and found the leak, and cut and replace the pipe without ruining our recently renovated walls. They were able to cut a small hole under the baseboards.We also have a rental condo that we use Norm's for!HIGHLY, HIGHLY recommend - I will never use anyone else.We also tried super plumber - they quoted us $400 to install a toilet, Norm's did it for $120 - enough said
Karen Ann
Karen Ann
01:09 25 Nov 11
Fully recommend. Norm's is always ready for anything we need done. Emergency or planned!:)

OUR GUARANTEE

All our work is guaranteed and covered under our no-hassle warranty. We offer competitive rates and no hidden costs.