Custom Reviews

Our ratings speak for themselves.

What our clients say about us

Thomas Lloyd
Thomas Lloyd
03:24 16 Aug 19
Came within an hour, courteous and fair priced . They made sure the job was done.I would use them again in a heartbeat.
Joe Simpson
Joe Simpson
03:44 15 Aug 19
Thank you to the Norms team. The Service technicians were very good and cleaned up when they left. Erin in the office was very friendly and helpful with helping us to apply for the rebates. I will definitely use them again.
Lara Fitzpatrick
Lara Fitzpatrick
23:36 13 Aug 19
TOP SHELF TECHNICIANS, TOP SHELF SERVICE!!! Rod paid a visit to the house for a long over due service for the gas furnace, heat pump, hot water tank, and gas fireplace. His outstanding knowledge and no nonsense approach had everything done in record time. I would highly recommend Norm's to anyone needing plumbing or gas work. With out a doubt, these gents have my loyalty. Thank you again gentlemen! L
Shanae Conroy
Shanae Conroy
19:53 09 Aug 19
Quality and friendly service at a reasonable price. Norm's is always may go to call for all of my plumbing needs.
Gary & Frida Westfall
Gary & Frida Westfall
03:14 09 Aug 19
Lance Martin
Lance Martin
18:26 06 Aug 19
Very good job on installing our new gas furnace and adding new venting, well done guys.
Randy Gummer
Randy Gummer
02:58 05 Aug 19
Service was great. Arrived on time, had the new hot water tank installed quickly, and left the job clean. Would definitely recommend their service.
Earl Nicholson
Earl Nicholson
04:49 03 Aug 19
Emergency outside tap leak, phoned and they were there in 20 minutes just as they said they would be.Repaired within an hour.Fast friendly honest serviceOutstanding
April Campbell
April Campbell
17:13 02 Aug 19
I would highly recommend Norm's plumbing. Very fast and efficient service. Always professional
Mortgage Maan
Mortgage Maan
16:15 02 Aug 19
Friendly, Fair, & Fast. The only plumbing company in town I recommend to family and friends.
Duree Melan
Duree Melan
23:40 01 Aug 19
Amazing service, called and had a person come in within 2 hrs to replace my hot water tank. Then my other hot water tank was not working and they brought in another one the same day and replaced it! Friendly service and very knowledgeable. Thank you. 🙂
kelly bohn
kelly bohn
22:14 31 Jul 19
Absolutely Fantastic crew who installed new tankless water heater, cant say enough good things about Dave the owner, Don, Devin and Carson who did the install. Very professional, tidy and fast!!!
Cindy Williams
Cindy Williams
18:49 30 Jul 19
I’ve been using Norm’s Mobile for over 20 years and they have never disappointed me. On this trip they installed a toilet the same day I called and did so within the timeframe and for the price that they quoted.
Mariko Vee
Mariko Vee
02:09 27 Jul 19
Another great job by Matt at Norm's Plumbing. This guy is the real deal, and Norm's is a pleasure to work with. I recommend this company to everyone.
Solid Edge Consultants Ltd
Solid Edge Consultants Ltd
21:26 25 Jul 19
Awesome prompt professional service. I live in Squamish but own in Nanaimo and every time I have an issue with my rentals, Dave is there!
Dan Morris
Dan Morris
20:33 17 Jul 19
I have been using Norm's Mobile for years and regularly recommend them. We had a minor plumbing issue that needed to be looked at and they showed up right on time and did an excellent job fixing the issue despite the issue being in a tight spot to work in. I highly recommend Norm's!Thanks for the great job!
Karen Hoy
Karen Hoy
19:40 12 Jul 19
The gentleman arrived on time and finished really fast. Gave us a fair and reasonable estimate. He was friendly and great to have in our home. He even gave us some excellent free advice before we went ahead with the work.
Michelle Sloan
Michelle Sloan
15:15 01 Jul 19
Fast, friendly, efficient, and great value for dollars spent.
Sara Miller
Sara Miller
19:06 30 Jun 19
We called Norms Plumbing and Heating last Sunday do to a main blockage. Jamie came first thing the next morning and unblocked our main line. He also checked our hot water tank to make sure that was functioning properly well. We highly recommend Norms Plumbing and Heating. They were quick and efficient and affordable.Thanks so much Jamie.
Allan Hawryzki
Allan Hawryzki
19:53 26 Jun 19
Excellent service. Came promptly on time.
Nancy Lefeaux
Nancy Lefeaux
18:56 26 Jun 19
I had Carson Rush come to my home for a $126 one hour evaluation of my water and gas. Carson was very pleasant, knowledgeable, and helpful. I am impressed! I will be having Norm's replace my water heater and install a new outside tap within the next 2 days. Can't beat that for service!
Maurice Aucoin
Maurice Aucoin
16:36 26 Jun 19
Called Norms with hot water tank failed at 8am. Graham arrived by 9:30am.,did complete removal and replace very quickly and cleaned up process tested water pressure and all done very professional. I strongly recommend Norms Service for all services they offer!
Kelly Burns
Kelly Burns
17:49 24 Jun 19
We have recently moved into a condo with multiple plumbing issues, Norm's came to our rescue and fixed all of them. They were incredibly fast and delivered excellent customer service! Would highly recommend Norm's!
Ann Whalen
Ann Whalen
18:44 21 Jun 19
Great company to deal with! Dave came by right away and fixed the leak. I was even able to pay by visa.
Jeff Watt
Jeff Watt
20:31 18 Jun 19
Today we had our water heater replaced with a new one. We only ever use one plumbing company. Norm's Plumbing and Heating came to our place a few weeks ago and installed a new toilet for us. Not only did they walk us through the buying process helping us understand toilet ruff in sizes and helping us select the right toilet for our needs. Norm's Plumbing and Heating went above and beyond as they came on very short notice to make sure our new toilet was installed quickly and efficiently for peace of mind. Our previous toilet had been acting up and giving us a head ache. Keegan, the fellow who did the install had a look at our water heater for us as we had been having hot water issues. Even though that wasn't what he was here for. He took the time to look and discovered that our existing water heater was 15 years old. He was able to schedule a day and time for us to have a new tank installed on top of the toilet work he was doing already. Today Travis came and installed our new water heater. He was in and out in under two hours. The new tank looks great and the work is high quality. We moved to Vancouver Island ( Nanaimo ) six years ago and have never used any other plumbing company. No Need as Norm's provides the best service we could ever ask for. There service is exceptionally high combined with an amazingly caring team of people. I'm proud to recommend Norm's Plumbing and Heating, to anyone looking for the best possible plumbing and heating service. Thank you to your amazing team!!!
Chris Willman
Chris Willman
15:38 13 Jun 19
Called Norms plumbing and heating with a toilet emergency and was given a 2 hour window and Travis arrived in 20 minutes. Travis fixed our trouble quickly and made sure that we would have no problems from the other drains in the bathroom as well. Excellent service and very reasonable prices! Would highly recommend no problems to anyone! Our new go to plumbers!
swindra manj
swindra manj
02:11 11 Jun 19
Very professional people, did an excellent job. They were proper and punctual and I would highly recommend them.
Ravi Kandola
Ravi Kandola
18:29 07 Jun 19
Once again..... AWESOME!!! Everything was done very quickly and excellent service!!!! Thank you Norm's Plumbing
Sandy Godfrey
Sandy Godfrey
01:14 07 Jun 19
This is the third time I've used Norm' Plumbing. They have always arrived the day I called and have solved the problem. I definitely recommend this company.
Dan Blank
Dan Blank
16:43 06 Jun 19
Very efficient. On time, good work. Thanks Keegan. Dan
Brent King
Brent King
21:59 31 May 19
Graham was friendly and efficient, Fast and excellent service. Kudos again Dave.
Michael Sloan
Michael Sloan
04:50 22 May 19
Great service
jimsbond
jimsbond
18:23 21 May 19
Prompt, friendly, knowledgeable service at reasonable prices. I've used them for 3 different occasions and am very happy with this company.
Chelsea Turner
Chelsea Turner
02:57 21 May 19
We love our new Rennai Gas Wall Furnace! Definitely recommend asking Norms about changing your heating from baseboard heaters. We couldn't be happier with the switch. House stayed evenly warm through the winter, no window sweating, and our plants were very happy. Icing on the cake was the hydro bills being dramatically lower than past winters.
Christina Duke
Christina Duke
21:00 17 May 19
Great service from Carson Rush at Norm's. The Rinnai wall heater has greatly reduced our heating costs. I highly recommend Norm's for any plumbing/gas fitting needs. Joel Moretto.
Sarbjit Shanan Khela
Sarbjit Shanan Khela
16:55 17 May 19
Excellent service, timely, affordable and happy bright people 😀
Janelle Young
Janelle Young
16:08 15 May 19
After having issues getting our natural gas BBQ hooked up Carson came within a day and hooked it up. The price was right and very friendly service
Chris Trenholm
Chris Trenholm
19:58 10 May 19
Prompt call back to book appointment to service my heat pump system. Great service, good price, thanks Norms!
tran ducdao
tran ducdao
15:31 09 May 19
So fast and professional! price is very good. thank you for relocating the outdoor unit to a further location
Susanne Jakobsen
Susanne Jakobsen
18:34 29 Apr 19
A HUGE thank you to the folks at Norms Plumbing. I can't say enough about the outstanding service ! I had a couple of unrelated plumbing emergencies and every time they made me feel like I was their number 1 priority! Incredibly fast service , they turned very stressful situations into very positive experiences. I have and will continue to recommend Norms Plumbing .
Jim Mercier
Jim Mercier
15:11 15 Mar 19
As a large commercial restaurant we have frequently utilized the services of Norm's Plumbing a regular basis over the past decade. The service we have received has always been prompt, detailed and incredibly professional. Our experiences with Norm's Plumbing has been nothing short of exceptional. Ricky's All Day GrillJim M.
Barb Sherstone
Barb Sherstone
18:49 12 Mar 19
We can't say enough good things about this company. I emailed a request for a quote for a new furnace and got a telephone call TWO minutes later then had a home visit the very same day! The other company (Sloan's) did not even respond to my email and it's been over a month. The installation went smoothly and efficiently. After the installation, I had some questions and a service person came within two hours to address them and make some modifications. Wish I could give them 10 stars! Thank you!
Cheryl Neibel
Cheryl Neibel
01:54 23 Feb 19
Best service ever!! I called and left a message with the after hours and received a call from Dave within a few minutes. After explaining the problem, Dave was able to talk me through the repair and fix the problem. This all on a 5 minute call that saved me lots of money. Thank you so much!!!
Sierra Thompson
Sierra Thompson
09:25 16 Feb 19
I am blown away by how fast and efficient these guys were! We called to get a quote for a new furnace after a friend recommended them. They showed up within 40minutes and gave us a very reasonable quote. They installed the furnace that night and the gas was hooked up the next morning. Within 24 hours we were warm and cozy! From start to finish the crew was professional and helpful. Can't thank you enough!!!
Rita Taylor
Rita Taylor
09:10 28 Jan 19
Patrick Burnham
Patrick Burnham
23:36 20 Jan 19
Prompt, professional and reasonably priced
Peter Baker
Peter Baker
13:52 18 Dec 18
Norm's mobile replaced a failed hot water heater for us ... on the day that we called! They were prompt and professional. And our installation location is very challenging. We will use them again!
mike mackenzie
mike mackenzie
00:35 23 Nov 18
efficient and fast, well done
Lori Butler
Lori Butler
07:01 17 Nov 18
BOB Damon
BOB Damon
03:34 10 Nov 18
After paying way too much money each month and being cold every winter with electric baseboards i turned to the experts at Norms. They were honest,professional and just overall a very caring company. I’m now only paying 80/ month during the coldest time and 40/month on somewhat cold days with my new Rinnai wall furnace. I’m overly excited with Norms and Rinnai.
Geoff Flesher
Geoff Flesher
22:59 24 Oct 18
Amazing ppl to work with!
Leasa Ferneyhough
Leasa Ferneyhough
02:16 19 Oct 18
Earlier this week some of the guys from Norms came over to install a new heating oil tank for us. They scheduled us in and had the job done within a few days of our inquiry. They were kind, professional and oh so patient with us when we changed the tank location at the last minute. They really went above and beyond with their customer service and made sure we were completely satisfied. I really can't say enough good things about our experience. Fast install, great quality equipment, awesome customer service. A family business that treats it's customers like they too are a part of the family. Thanks guys!
Alan Parker
Alan Parker
02:24 16 Oct 18
Norm's Just finished a large project at our house. On time, On budget and an excellent job.
Celine
Celine
19:02 15 Oct 18
Norm's showed up on time to service my furnace. Friendly, efficient and knowledgeable.
Dean Burke
Dean Burke
20:10 11 Oct 18
Levi Lamash
Levi Lamash
14:11 02 Oct 18
Same day service, when others were booking a week out. Efficient and friendly!
Kristine Jorgensen-Mortenson
Kristine Jorgensen-Mortenson
01:34 27 Sep 18
Great service! I dont "speak" Plumber...but Travis was awesome explaining the issues and what had to be done. Thanks so much for the quick response and repairs!Kris M
Joe Smith
Joe Smith
17:18 28 Aug 18
Thank you Norms. We had a leak in our hot water tank and within a few hours we had a new one installed!! Same day service. Fair price. Would highly recommend to anyone!!
Ellie Drake
Ellie Drake
03:29 22 Aug 18
Norm’s Plumbing and Heating is an amazing company to work with. Without doubt, a company that cares about their clients and their client's needs, expectations and satisfaction. Overall an amazing company with a dedicated team and care.
Douglene Roughton
Douglene Roughton
20:50 30 Jul 18
Prompt attention to the matter, hot water tank changed by Travis and Malcolm quickly, on time and with a smile. Thank You
Judith baldwin
Judith baldwin
22:50 01 Jun 18
Excellent! Very pleased with your service.
David Stronge
David Stronge
16:28 15 May 18
As always, we had superb service from Norm's plumbing. Hot water tank failed, wonderful Graham came round, and by midday all was fixed, new tank installed, no mess. Thank you Norm's and Graham.
Karen Sanders
Karen Sanders
16:25 11 May 18
Norm’s Mobile Service has taken care of all my plumbing issues for over 8 years and have always been prompt, efficient and affordable. After my latest water related fiasco, they replaced my main water line: three guys, machinery and a whole days work with the final cost being more than reasonable, given the scope of work (and two new hot water tanks!). I would highly recommend them to anyone!
Ben Brown
Ben Brown
22:11 03 May 18
Having been in the construction industry for over 30 years, I'd say it not easy to impress me, but Norm's Mobile Service has managed to do just that. Dave, Erin and the installation staff were first rate to deal with from the very first phone call. Excellent service and attention to detail far beyond most of his competitors left a lasting impression on us, both for our home and most certainly for any future plumbing/heating work we'll need in the future. Not only will Dave and his company be our contractor of choice from now on, but we will gladly recommend the company to everyone we know! Keep up the great work guys!
Jays A Drummer
Jays A Drummer
20:30 30 Apr 18
Very happy with this 45 year plus several generational family business. I've been dealing with Malcom and Erin that are both very professional to deal with. I would recommend this company with no hesitation.
camille gignac
camille gignac
23:14 25 Apr 18
Awesome service. I called at 10am with a irreparable hot water tank, dreading buying a new one, Norm recommended calling the manufacturer just in case there was extended warranty. Indeed there was, but I don’t have a vehicle able to transport a 60 gallon hot water tank so Norms guy met me at Home Depot, picked up my new hot water tank, installed it , with a new drain basin to avoid the possibility of future water damage. Then removed my old tank and disposed of it. By early afternoon my water was back on and my new water tank full and heating.All for a very reasonable price!Thank youCamilleNanaimo
Peter Lazenby
Peter Lazenby
19:22 07 Mar 18
Excellent and prompt service. I would definitely recommend Norm's Mobile to anyone.
Carson Rush
Carson Rush
17:30 04 Nov 17
Mariko Vee
Mariko Vee
22:42 18 Oct 17
I called Norm's last night to have a plumbing issue at my business looked at. The technician came in first thing this morning. He was right on time, the work was completed quickly and without disturbing the flow of business, the quote for the job was accurate and fair. It is so nice to see a business like Norm's that is so professional and yet so personal in the way they interact with their clients. I will recommend this business to anyone.
J.O. Eriksson
J.O. Eriksson
18:08 25 Aug 17
I needed a hot water tank replaced and they were excellent--took care of the warranty issues, picked up replacement tank, removed and installed right away. Friendly service, hassle-free, very positive overall experience. Will definitely hire them again for any plumbing needs.
Lorri Van
Lorri Van
23:10 28 Jul 17
I have used Norm's Mobile Service Ltd 3 times.....I am in the insurance business and personally suggest Norms if a customer asks me , "where I go for hot water tank installers"!!!
Elizabeth Lorenz
Elizabeth Lorenz
22:43 14 Jun 17
I have used Norm's mobile many times on my home and rental property. Dave will listen carefully to your needs, then give you solid advice based on those needs. The advice he gave me for my home was different from the advice he gave me for my rental property. The work is done well and quickly. High quality water heaters, furnaces, etc. are used. He said my basement would be toasty warm with a wall unit gas heater, warmer than my upstairs....and he was absolutely right. Sometimes you get what you pay for. If you want rock bottom prices, then anticipate that the workmanship and longevity of what you have done, will not be good quality and will break down. If you are willing to pay a fair price, you will receive top quality from Norm's Mobile Service.
Rachel Roy
Rachel Roy
19:32 16 May 17
Gratitude is the only word to describe the feeling I am left with after dealing with Dave from Norm's mobile service. I was treated like a friend from the very first phone call from Dave. Not only was he quick to get on the job, he was able to provide a wealth of knowledge on something I just knew nothing about. I felt like Dave genuinely cared about me and the potential situation that I could be faced with. Dave was able to explain the full scope of my situation to me in a way that didn't leave me feeling overwhelmed. All in all, I felt like I could call Dave at anytime, and would be able to guide me in the right direction. Thanks Dave for all your kind words and invaluable guidance.
Jackline Vaillancourt
Jackline Vaillancourt
15:24 10 May 17
Had an emergency situation and not only did Norm's respond exceptionally fast (even on a Sunday) but they did the job quickly and well and went the extra mile to ensure all was as it should be. I have used them often in the past and due to the quality of both the work and the customer service, I will most certainly use them again and also recommend them to family and friends!
Wendy de Graaff
Wendy de Graaff
00:31 31 Mar 17
Prompt, professional, respectfulWith a plugged-up sink that I couldn’t solve myself, I called Norm’s Mobile Service. Jamie came over right away. He was fast and capable and explained everything he was doing. The problem was more serious than either of us anticipated but, again, he explained what was happening and asked for permission to proceed further at every step. He even asked a co-worker for a consult when it looked like it was getting very involved. A hole needed to be dug outside the house and they gave me the option of starting the digging myself, always mindful of my cost. At no point did anyone try to sell me something I didn’t need. I was very impressed by how efficiently this job was done and by the way I was treated by these gentlemen. I would recommend this company to my family and friends.
Travis Cunningham
Travis Cunningham
22:14 18 Mar 17
T Wilhelm
T Wilhelm
00:33 15 Mar 17
Today was my third time using Norms and I have to say I have had extremely great interactions with this company. Dave came out today as we are looking at switching to natural gas at our house and our potential new house. Dave was incredibly knowledgable, straightforward, honest and not pushy. Honestly, when it comes to plumbing and heating services, you get what you pay for! Can't thank Dave and his team for always being reliable, punctual and most of all, being honest and providing outstanding work.
tracy mckeown
tracy mckeown
23:13 06 Mar 17
Called to get work done ASAP as our water was shut off till valve/pipe was fixed. David called me back within minutes, 15 minutes after that a guy was out to check to see what materials were needed and Carsen came back promptly and got it done. No waiting around just fast, professional, super friendly and knowledgeable people. Will call them again and will totally recommend them.
Nanaimo Carpet Cleaning
Nanaimo Carpet Cleaning
22:27 15 Oct 16
Dave at Norm's has always gone above and beyond with service. I would recommend this company for all my plumbing needs.
Will Overkill
Will Overkill
22:24 02 Aug 16
A little high on the price point and provided no options on the parts available but a quick and competent installation job of a new water heater. They came the day after a long weekend where other companies were quoting mid week.
Jay Cantwell
Jay Cantwell
20:56 29 Feb 16
Dave I heard nothing but wonderful things about Norm's throughout the entire community. Keep up the great work. Cheers, Jay
Barry Hiscock
Barry Hiscock
21:35 10 Aug 15
I have required the services of Norm's Mobile on two occasions. Once for the purchase and installation of a new gas furnace and once for the repair of a broken waterline in a rental that we own. Both times the work was completed total satisfaction on time and on budget. Dave is a quality person doing quality work.
Tanya Duncan
Tanya Duncan
23:26 19 Dec 14
Our family wants to say thank you SO! much for you guys coming out so fast and getting our furnace going again, best Xmas gift of the year. Got here super fast did the work fast was unbelievably kind. We will be using this company for all of our furnace needs from now on, thank you so much! marry Christmas!
Courtney Hulme
Courtney Hulme
20:32 24 Oct 14
We have had several plumbing issues arise lately (old house). First our toilet started leaking onto our newly drywalled renovation below it on Christmas eve. They came right out fixed the leak for less than $100. ON CHRISTMAS EVE!! Next our hot water tank went and leaked everywhere - they got our tank covered under warranty and installed it. Lastly the toilet pipe began leaking into our suite. The tenant was away so we are unsure how long it leaked for but it was a lot of water. They came this morning and found the leak, and cut and replace the pipe without ruining our recently renovated walls. They were able to cut a small hole under the baseboards. We also have a rental condo that we use Norm's for! HIGHLY, HIGHLY recommend - I will never use anyone else. We also tried super plumber - they quoted us $400 to install a toilet, Norm's did it for $120 - enough said
Karen Ann
Karen Ann
01:09 25 Nov 11
Fully recommend. Norm's is always ready for anything we need done. Emergency or planned!:)

OUR GUARANTEE

All our work is guaranteed and covered under our no-hassle warranty. We offer competitive rates and no hidden costs.

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