Very accommodating crew. Ran into some issues which were quickly resolved. Also arranged for a hot water on demand system install and for all this to happen had to upgrade my electrical system to handle the equipment. We been saving for a long time to make this happen. These hard working guys will be coming back for a third day to install the HW on Demand system. Good job guys !!
00:20 14 May 21
22:03 13 May 21
23:06 12 May 21
Good response, excellent service, quality workmanship.
21:41 10 May 21
Norm's Plumbing and Heating did an excellent installation on a new on-demand hot water heater. While their prices were a little higher than another local company, we decided to go with Norm's because of the superior warranty they were able to offer and the fact that they had done several other similar installations in our complex. They were able to answer all questions we had about the tankless system.At the end of the day, we are very happy with the work they did installing our Rinnai tankless water heater, and can recommend them without any reservations.
19:42 10 May 21
18:20 10 May 21
Excellent service - very competent
17:47 08 May 21
Replaced my water main .
07:19 08 May 21
22:45 07 May 21
Excellent customer service, very speedy response and top quality work.
19:15 07 May 21
20:38 06 May 21
The team arrived on time. I received advance notice that they were on their way.The team was professional, courteous, very dog friendly and not intimidating. I liked the way they worked; quite organized and it was obvious they had worked together before and had great synergy.They kept me informed on their progress and asked me my opinion on some of the ascetics.Work area was cleaned, as was my drive, when they left. They showed respect for me and my property at all times. I was walked through the details of my new furnace system and all questions were answered to my satisfaction.I would definitely use Norm's Plumbing and Heating again and fully recommend them.
15:40 06 May 21
What I thought was going to be a bit fix turned out to be simple and Dean fixed it with very little intrusion. We were very happy with the result.
15:30 06 May 21
20:22 05 May 21
Rod did maintenance on our gas furnace and fireplaces. He was great in answering all of our questions, some of them more than once! As first time home owners, this level of service was very comforting. Thank you!
Dylan Friis Anderson
19:25 05 May 21
18:07 05 May 21
01:17 05 May 21
19:09 04 May 21
Great company, reliable and does a fantastic job!
20:22 03 May 21
05:35 01 May 21
04:56 30 Apr 21
They provided excellent service and were very professional and helpful. They explained what they were doing and I feel like they went above and beyond. I would definitely recommend them.
16:05 29 Apr 21
22:12 28 Apr 21
20:02 28 Apr 21
05:23 28 Apr 21
Happy with heating system
20:16 27 Apr 21
Lots of info and work done on time and quickly.
16:44 27 Apr 21
04:29 27 Apr 21
Personable, prompt and professional. Had some challenges with installing on the I level floor but happy with the overall result and service provided. Used Norms mobile many times, we would definitely use them again.
18:49 25 Apr 21
15:53 23 Apr 21
Great service, have used Norms a few times. Always fast, quality work. This last one Travis went above and beyond to fix some pipes at a client’s home.Until next time, cheers
15:22 23 Apr 21
Repairs were successfully done quickly and efficiently.
Having discovered a leak coming from our 9-year-old hot water tank we contacted Norm's, who had installed it for the previous owner of our property. Norm's responded immediately, and in less than three hours from speaking to their service manager we had a new tank installed at an excellent price. Absolutely top notch, fuss-free and expert service.
20:42 20 Apr 21
20:04 20 Apr 21
18:39 19 Apr 21
00:26 17 Apr 21
05:26 16 Apr 21
Fast and efficient
18:15 15 Apr 21
17:32 15 Apr 21
Plumber was focused and professional. Delightful office staff.
15:59 15 Apr 21
16:39 13 Apr 21
21:08 12 Apr 21
good guys who know their stuff
16:29 12 Apr 21
00:56 10 Apr 21
00:49 10 Apr 21
Great experience, knowledgeable team with professional work. Fully safe during Covid as well.
23:59 09 Apr 21
18:53 08 Apr 21
17:16 08 Apr 21
20:02 07 Apr 21
Nirmal and Lisa Gill
19:16 07 Apr 21
Great service as always!
Hook & Hook
18:23 07 Apr 21
I messaged Norm's and within the hour they had us booked in
21:35 06 Apr 21
17:19 06 Apr 21
Super fast, efficient and polite! And now have a quiet toilet again!
21:46 05 Apr 21
20:45 05 Apr 21
20:58 03 Apr 21
Carson came when he said he would and was efficient with our hot water heater replacement Nice young man. Great service.
15:52 01 Apr 21
Todd, the technician, was very helpful, informative and thorough - also a very nice guy. I’ve had multiple good experiences with Norm’s and would highly recommend them.
03:35 01 Apr 21
22:38 31 Mar 21
i called to get a new bathroom sink installation, Graham was by within two hours! The lady who answered the phone was very thorough and accommodating. Very pleased with the whole experience!
21:16 31 Mar 21
I've used you services for years and always find them top notch. I always recommend your company to others
18:31 31 Mar 21
Norm’s Plumbing and Heating company is the best one in Vancouver Island. I love their services. Thank you
03:24 31 Mar 21
Very knowledgeable and offered great operational insight without "up selling pressure"
01:10 31 Mar 21
21:40 30 Mar 21
The two gentlemen were knowledgeable, friendly, efficient and helpful. They did an excellent job doing the above and also installing a new dishwasher and removing a garburator..
03:23 29 Mar 21
22:14 26 Mar 21
Todd was excellent. He was a good listener, had a wealth of information and explained details with patience.
18:50 26 Mar 21
00:42 25 Mar 21
Both plumbers that came to my place on two different occasions were knowledgeable, professional and got the jobs done in a timely manner.
21:04 24 Mar 21
16:41 24 Mar 21
18:32 22 Mar 21
23:34 17 Mar 21
Rod was great at explaining how to utilize my heating system best. Very thorough. Dogs loved him:)
22:50 17 Mar 21
What can I say but awesome. They were here within an hour after I arrived home to a freezing cold house. Very prompt and reassuring I’m impressed.Thank you very much.Kathy Anderson.
22:03 17 Mar 21
22:00 16 Mar 21
13:32 16 Mar 21
We had Rod come and diagnose our furnace which was having electrical issues and was a tricky fix, he unfortunately had to come twice but said he miss diagnosed it the first time so he came for free the second time. After calling them both times, they were here within 12-24 hrs. I phoned many other companies, and my earliest appointment with them wastwo weeks at best.
20:20 15 Mar 21
As a large commercial restaurant we have frequently utilized the services of Norm's Plumbing a regular basis over the past decade.The service we have received has always been prompt, detailed and incredibly professional. Our experiences with Norm's Plumbing has been nothing short of exceptional.Ricky's All Day GrillJim M.
keith and sandra Hancock
22:13 13 Mar 21
17:37 13 Mar 21
We always use Norm's. Very good quality service from friendly, competent tradesmen.
00:54 13 Mar 21
Excellent service. Thank you!
19:49 11 Mar 21
Was very good
17:55 11 Mar 21
01:54 11 Mar 21
Re: Why am I smiling? I have to recommend Norms Plumbing and Heating in Nanaimo, BC. Yes I simply have to recommend them again!My electric furnace completely started to go, making horrible and awful sounds and yes it at least made it to a good 30 years! Carson explained to me that a heat pump would be my best option given my issue with sensitivities to petrochemicals. I wanted to do the best thing for my place for environmental reasons too, so a heat pump was a good choice. The new heat pump has gotten me through the winter so wonderfully and is not really all that noisy and the savings are great! I like seeing my monthly bill go down every month for a change! You know all the installers were so kind and professional. I am really glad I chose Norm's Plumbing and Heating! A good decision, I am so very happy and I highly recommend this company. Carson is amazing! He told me the nasty sounds in my office would go away, I trusted him and he was right and I am sure glad it is quiet to work again! His idea to place the heat pump on a certain wall was definitely the best choice for me! 🙂
01:15 11 Mar 21
19:41 10 Mar 21
Norm’s Plumbing has been assisting us with plumbing and ducting in our home we just bought in Nanaimo. Their communication has been excellent, the techs have been on time, friendly, helpful and very accommodating helping us with our project. I highly recommend these guys!!
Al Kim Humble
03:41 10 Mar 21
20:50 09 Mar 21
19:37 09 Mar 21
Travis was awesome. I had a water line emergency. My house is built into rock so nothing is easy. He came up with a very good and effective solution to my problem and very efficiently fixed the issue saving me a lot of grief and money. I highly recommend them.
17:49 09 Mar 21
Rod from Norm's installed our heat pump and furnace a few years ago and then came back today to service them. He was professional, friendly and knowledgeable during our initial phone calls and throughout the entire appointment. He answered all my questions and provided helpful advice, including the best place to buy air filters and a heads up that we should plan to replace our hot water tank in about a year. We also called Norm's for a plumbing issue a couple of years ago and I was happy with that service too. We've had consistent, reliable service from Norm's over the years and will continue to call them for any heating and plumbing needs. Thank you!
17:06 09 Mar 21
19:21 08 Mar 21
13:47 06 Mar 21
Norm's installed our hot water tank the same day I called. Their team have always been professional, courteous and knowledgeable. Highly recommend this company!
01:50 06 Mar 21
18:02 05 Mar 21
Honestly, choosing a plumber was a crapshoot, and I landed on Norm's due to overall good reviews - and I wasn't disappointed. Graham was amazing - friendly and professional. Overall, the process was fairly painless, and I will definitely use them again should the need arise.
02:34 05 Mar 21
15:27 03 Mar 21
03:47 03 Mar 21
21:55 02 Mar 21
18:28 02 Mar 21
23:17 01 Mar 21
20:07 01 Mar 21
19:15 01 Mar 21
Every time I called Norm’s plumbing I received quick and efficient service. All the techs were knowledgeable and courteous
21:50 27 Feb 21
Excellent service. Had a pipe burst and it was fixed within 4 hrs from the time I called.
18:46 25 Feb 21
Prompt and knowledgeable service
Bob & Pat Campbell
22:59 24 Feb 21
I had my hot water tank replaced and an outdoor water faucet replaced. Very fast and friendly service.
16:30 24 Feb 21
04:46 24 Feb 21
01:17 24 Feb 21
18:44 23 Feb 21
Someone was out next day! (it was non emergency) The woman booking me in (I believe Kathy?) was wonderful and helpful. Keegan was friendly and very efficient when performing the service. Price was as quoted. I’m very pleased with the service I received from Norm’s and would be comfortable recommending them.
00:06 21 Feb 21
Fast, efficient, friendly - very reasonably priced- and on a Saturday! Certainly would recommend them
19:23 19 Feb 21
Excellent service. Our gas hot water tank started releasing debris. We had a new one installed in under 24 hours from placing the initial call. Travis the technician was efficient, professional and polite.
22:55 16 Feb 21
22:47 16 Feb 21
22:13 16 Feb 21
Travis arrived right on time to replace my tap but when he went to shut off the water he noticed my hot water tank was leaking. He called to have a new tank dropped off and replaced it as well. He was polite professional and a pleasure to deal with. The service was awesome and the price was very fair. I would highly recommend Norm’s Plumbing if you’re looking for a reliable local business that does an outstanding job!
19:27 11 Feb 21
18:14 11 Feb 21
Excellent service even in emergencies. Very professional and knowledgeable
18:58 10 Feb 21
02:07 10 Feb 21
19:46 09 Feb 21
19:39 09 Feb 21
03:20 09 Feb 21
19:41 08 Feb 21
Great service. Malcolm was helpful and friendly and answered all my questions.
16:58 08 Feb 21
18:13 05 Feb 21
22:45 04 Feb 21
My old cast iron pipes were failing and after 2 bouts of water damage within 6 weeks Devon from Norms came out and fixed the remaining pipes that were going. I am SOOOO happy with the way Devon was able to figure out not to have to remove cupboards but go through the backs of them into the wall. It made his job a bit more of a tight fit, but he really tried to help me out and I am very appreciative. Thanks again!
20:57 04 Feb 21
23:51 03 Feb 21
22:45 02 Feb 21
Norm's takes acre of the strata building and we used them for our renovation. They went out of their way to help us out!!
Michael G. Khmelnitsky
22:21 02 Feb 21
The people at Norm's Plumbing are very reasonable. This morning, I had a very pleasant conversation with Dave, the owner.Later today, the technician came. He was timely, professional, and polite. He installed an anti-freeze valve and replaced two damaged hot water tank nipples for me. The technician worked fast, was very considerate of my time, and explained every line item for every piece of equipment and labour.I am very happy with Norm's Plumbing and Heating and I will be making use of their services again. I highly recommend this company to all home owners.
19:43 01 Feb 21
03:44 30 Jan 21
00:55 30 Jan 21
23:57 29 Jan 21
23:34 29 Jan 21
Very nice install of ductless heat pump. Knowledgeable and professional technicians did a great job and kept the area clean while working and before they left. Would definitely recommend Norm’s for a fair price and excellent service.
16:01 28 Jan 21
22:56 27 Jan 21
meamo tyler durden
02:46 27 Jan 21
01:29 27 Jan 21
03:03 26 Jan 21
00:42 26 Jan 21
This is the third time I've used Norm' Plumbing. They have always arrived the day I called and have solved the problem. I highly recommend this company.
21:30 25 Jan 21
Helpful. Kind. Expedient.
19:06 23 Jan 21
Excellent, Devon found the problem swiftly and resolved it expertly. He is a professional and also made some preventative recommendations.
00:30 23 Jan 21
23:49 22 Jan 21
19:56 22 Jan 21
17:56 22 Jan 21
As usual always pleasant, on time, answer all your questions and more.I feel the job is always done properly!Great company !!
22:24 21 Jan 21
20:14 21 Jan 21
Todd (repair Tech), found the problem immediately, got to work right away, fixed within the 1/2 hour. Todd showed us pictures of the problem, explained it thoroughly, provided advice for the future of the equipment.Excellent and trustworthy.
00:09 21 Jan 21
Awesome, quick, professional service.
19:37 20 Jan 21
17:56 20 Jan 21
00:20 20 Jan 21
Very efficient, very professional, good service, courteous. Highly recommend. Will surely use their service again.
21:10 19 Jan 21
19:36 19 Jan 21
The technician arrived early and promptly fixed a heating issue we were having. He understood that we needed it done asap as it was a massage office and clients needed heat for their appointments. Very happy with service!
02:41 19 Jan 21
Three members of Norm's staff arrived at 9:00 on the day promised for a furnace installation. They were pleasant, knowledgable and professional at all times. The furnace was replaced and tested by 4:00 PM. This was not our first experience with Norm's staff and will not be our last.
23:13 18 Jan 21
Same day service for a semi-urgent problem. Thanks!!
19:04 18 Jan 21
Re & re water heater. Quick and very polite.
00:01 16 Jan 21
I recently used this company for several projects in my upstairs renovations. As it was getting close to Xmas I was very happy to get someone to do the work. The work itself was done to my satisfaction although there were some issues around the billing as the young lad had forgotten to include some of the parts in the original bill.They sent an invoice for the new amount which I never received so they phoned. I was quite surprised as I thought the bill was plenty high enough for the work done. After some back and forth with the office lady Erin (who is very nice btw) I finally heard back from the manager and he straightened things out.It is my opinion that it's easy to do all this when everything goes perfectly. The true measure of a company is how they deal with you when there is an issue. Dave the manager came through big time so I can happily recommend them for your plumbing/gas fitting needs. Not quite 5 stars but we'll give them 4 1/2.
23:38 15 Jan 21
18:00 14 Jan 21
01:59 14 Jan 21
Outstanding service. From the estimate to the job completion, all professionals were respectful, work oriented and efficient. Both thermostat installer and gas fitter provided comprehensive tutorials on how to use the new equipment. They even marked the filter for ease of change. I was quoted two days for installation and it was completed in one. The sheet metal worker called and arranged to come early for the challenging under stairwell installation. I was impressed with the apprenticeship aspect of the company. It was a very positive experience.
19:25 13 Jan 21
19:23 13 Jan 21
Upon removing our existing kitchen during our renovation we realized we had to change the drainage for the sink and dishwasher to run below the existing floor... we thought this was going to be a huge problem and expense. Called on Friday, explained the issue to the service manager. Monday morning a service tech showed up as promised. We explained to Keegan the new kitchen design and he immediately knew what to do... a quick trip to the shop to grab a few parts and in no time he had the plumbing moved under the floor and into the new location. He was prompt, polite, and professional, and the price was what we considered to be very reasonable. We couldn’t be more pleased with Norm’s plumbing and particularly Keegan’s work! Definitely our go to company for aloof our future plumbing and heating needs. #savedtheday
04:42 13 Jan 21
19:20 12 Jan 21
Great technician. Very professional.
17:54 12 Jan 21
We had a thorough and wise investigation of a water leak where the hot water tank was. The attending plumber was wise enough to not assume. It ended up being a water valve for interior water supply as we had recently gone away for a week and when returning had not completely turned it all the way back on. The plumber said sometimes they leak when not turning it all the way on. Plus our water pressure was to high for interior plumbing. Fixed that too. So we had both the exterior in interior water valves replaced plus our 9 year old water tank. We are most pleased with this service plus every single service we have has done previously with Norm's , being a previous hot water tank replacement 9 years ago and Furnace about the same . Always great advice and service. Plus this last visit was same day. Saved a lot of water damage from further leaking water.😁👌👍. Frank Giesbrecht , Nanaimo
23:15 11 Jan 21
20:29 08 Jan 21
19:15 08 Jan 21
16:55 08 Jan 21
21:42 07 Jan 21
01:14 07 Jan 21
00:41 07 Jan 21
Devon just replaced a tap in my bathroom. Super nice guy. Quick, clean and great job.
22:12 06 Jan 21
Honestly Norms has always been great service at a reasonable price. I’ve had them to our house for a multitude of different things and they are always so responsive and professional! I will continue to use norms for all our heating and plumbing needs!
00:29 06 Jan 21
19:47 05 Jan 21
Perfect operating order
01:06 05 Jan 21
19:05 04 Jan 21
18:58 01 Jan 21
Todd arrived at about 5:00 p.m. and stayed for almost 2 hours. He stuck with a complicated hot water/boiler system until we had heat, all with a great attitude. I have been using Norm's for about 20 years and have always been more than satisfied.
04:12 01 Jan 21
00:09 31 Dec 20
20:30 30 Dec 20
Norm's Plumbing has serviced our rental property in Nanaimo for the past 4 years. The service has been professional and timely - tenants only call when something is urgent - and they do well communicating directly with the tenants and getting the job done to the tenants and our satisfaction.Norm's professional plumbing mechanics usually arrive within a few hours of the call. Thank you.. Rick & Trish Dec 30.2020
17:41 30 Dec 20
Wonderful service, clean, friendly, and did an amazing job! We had a furnace repair, new water tank installation, and then a new furnace installation when our ancient furnace quit. Our favourite company for sure
00:36 30 Dec 20
00:30 30 Dec 20
15:47 29 Dec 20
Great service from Travis at Norms, was there within 2 hours of my call and had the job completed an hour after that, quote was right on point. Very pleased with them and am grateful to finally find an honest team that supports their clients!
16:24 28 Dec 20
20:19 27 Dec 20
Igniter blew, called and had immediate response, even being a weekend. Would recommend Norm's to anyone requiring any HVAC service.
02:25 26 Dec 20
18:07 24 Dec 20
04:11 23 Dec 20
Thanks again for coming out to fix some minor issues with the instal - super appreciate your responsiveness!
22:20 22 Dec 20
17:32 22 Dec 20
17:03 22 Dec 20
Everything was great.
20:23 18 Dec 20
They did a good job they were really quick and efficient the to of them worked well together
22:11 17 Dec 20
16:34 17 Dec 20
02:07 17 Dec 20
Very courteous company. Todd from Norm's plumbing and heating is very trustworthy and prompt. We were very pleased with the repair to our furnace and their quick response.
21:01 16 Dec 20
20:24 16 Dec 20
18:43 15 Dec 20
Just move to Nanaimo. Needed our heat pump checked called and they were here less than an hour later! Rod the tech was friendly, professional and VERY knowledgeable! We highly recommend them!
18:29 14 Dec 20
01:18 14 Dec 20
Water line from meter to house had a leak. Was leaking onto basement floor. Norm's Plumbing put in new line. Very little mess. Some yard work that will be done in spring to replace grass etc.
06:21 12 Dec 20
04:08 10 Dec 20
So grateful for the service from Norm's to replace our old gas furnace. Friendly, kind and helpful staff all along the way!
03:12 10 Dec 20
They are excellent, friendly, polite.
23:22 09 Dec 20
17:48 09 Dec 20
00:47 09 Dec 20
Work was done professionally and efficiently. A leaking heat exchanger in our instant hot water heater was diagnosed during a maintenance visit and then replaced under warranty during a follow up visit.
23:19 08 Dec 20
20:11 07 Dec 20
00:17 07 Dec 20
19:24 06 Dec 20
20:07 05 Dec 20
02:47 04 Dec 20
17:55 02 Dec 20
Polite and professional service with proper safety measures. Installation of my new water heater was quickly done at a reasonable price. I will definitely use this company again.
23:08 01 Dec 20
23:04 01 Dec 20
21:01 01 Dec 20
We are so pleased at the value and professionalism we see in the team at Norm's. We used a competitor in town before and we are much happier now that we have Norm's.
18:36 01 Dec 20
We always call Norm's for all our gas & plumbing needs. They are reliable,fast and efficient !!
18:02 01 Dec 20
I have used Norm's on 2 occasions and they step up to the plate ASAP when I have needed them! THE Guys are wonderful and smart and get the job done efficiently!!
00:54 01 Dec 20
Fast response and professional expertise.
21:01 30 Nov 20
This is my second time having to call Dave, both times the response and repairs were excellent. Very professional to deal with.
17:47 30 Nov 20
03:18 30 Nov 20
We've been using Norm's for years. They've installed and serviced our furnace and on demand water heater. Always great to work with and quick to respond. Recent maintenance visit (Nov 2020) and they took all COVID safety precautions and were helpful, friendly, and professional.
04:39 28 Nov 20
22:37 26 Nov 20
I called because I needed my furnace looked at . Within minutes I had an appointment made for the next day . Rod was at my house at the time he said . He fixed my furnace very fast and what a pleasant person . We all know what it can be like to have someone fix appliances at your home . What a professional and great personality. He looked at other things in my home and recommended what I should do every year . I will be using this company from now on . Thanks Rod and Merry Christmas.
15:24 25 Nov 20
22:05 24 Nov 20
22:05 24 Nov 20
03:52 24 Nov 20
Fantastic service as always with Norm's! Organized and completed our bathroom reno on budget and on time. Have been using them for years for minor things as well as through a few emergencies-love their service!
03:16 24 Nov 20
For starters, the happy voice on the phone answers and asks how she can make my day better...then listens to every detail, then passes it on to the plumbers, that call right away, show up, covid friendly,and assess and quickly make arrangements to get it done.... ABSOLUTELY stress free, repaired right away, and in my mind affordable . I respect and trust this company!!! Sadly I have used other companies that lost my trust and over charged.So... love love NORMS....my go to plumbers!!!
22:02 21 Nov 20
Have them service our furnace every year.
21:55 19 Nov 20
21:49 19 Nov 20
My hot water tank started leaking. One phone call to Norm's Plumbing was answered immediately in the morning and within an hour an appointment was set to replace the hot water tank that afternoon. Amazing service at a reasonable cost, highly recommended!
02:18 19 Nov 20
Dean did an excellent job. Very happy with his service.
01:45 19 Nov 20
16:03 17 Nov 20
05:16 17 Nov 20
Have needed plumbing help and gas fire repair/service over last few weeks. Service was awesome from Graham Travis and Matt who helped us with the issues without any problem. On time quick response. Clearly explained what needed to be done and fair pricing. Would not hesitate to call them if needed again
00:04 17 Nov 20
I've relied on Norm's through the years for plumbing & heating needs, always great service. This time it was the gas fireplace. Todd was on time, assessed and explained in layman terms the problem, ordered the replacement part, returned in a few days to install. Our unit is working flawlessly now, our heat loving dog is also very happy. Great local business, friendly office staff too. Thanks.
23:08 13 Nov 20
00:39 13 Nov 20
21:02 12 Nov 20
03:06 12 Nov 20
Fantastic service always with a smile. Wouldn't recommend anybody else!!
14:59 11 Nov 20
01:13 11 Nov 20
Norm's has kept my furnace running for 35 years and when it was time for a new one they did a great job.
03:47 10 Nov 20
Good quality service, I called them after Super Plumber didn't show up for 2 days, definitely would refer Norm's Plumbing to everyone
17:59 08 Nov 20
20:20 07 Nov 20
As Always, Dave responds to our needs SO Quickly and Happily! Met Technician Malcolm for the first time, he was awesome! We will be back!!
17:00 06 Nov 20
20:08 05 Nov 20
16:47 05 Nov 20
17:27 04 Nov 20
Very impressed with customer service and Rod was super helpful!
16:27 04 Nov 20
Called Norms Plumming at 1pm and had service by 3pm.First class service. This is the second call to Norms plumbing since moving to Nanaimo. Had Keegan attend call both times. This guy is polite , fast and a big asset to the company. Thank you.Bryn
16:05 04 Nov 20
VI Granite & Quartz Countertops
19:39 03 Nov 20
We've used Norms Plumbing and Heating on various occasions and have always received excellent service! Thanks again
23:48 02 Nov 20
21:51 02 Nov 20
19:13 02 Nov 20
I really appreciated Norm's Plumbing quick response to our home right after Thanksgiving. We have a unique water system, but Norm's was up for the job. Quick to respond, professional and very easy to work with!
18:47 02 Nov 20
Always get great service from these guys! Thanks Norms!
02:30 02 Nov 20
17:46 30 Oct 20
21:06 27 Oct 20
Gas fireplace inspection and cleaning.
20:04 27 Oct 20
19:49 27 Oct 20
18:05 27 Oct 20
👍even though the problem turned out to be my screw up, he didn’t tease me about it only laughed a little. I’d call again.
00:58 27 Oct 20
The installation Team was fantastic. Great attitude with an attention to details. Appreciate the efficiency with which they converted my house to natural gas heat. Great job guys!!
21:15 26 Oct 20
We've used Norm's several times over the years and have always had prompt, curteous and professional service.
21:01 26 Oct 20
17:05 26 Oct 20
01:08 24 Oct 20
22:33 23 Oct 20
17:21 23 Oct 20
We had Norm’s in to do an annual service on our furnace, heat pump and natural gas fireplace. We also had a plumber in from Norms to check our toilets as we just bought a new house and didn’t know when the last time the wax seals were replaced or a service on the HVAC system was done. Turns out we have a different type of one piece toilet with a guard over the seals, he was super honest and informed us the seals didn’t need to be replaced. Both gentlemen from Norms were great, super friendly, helpful and very thorough. Will be using Norms again next year for our annual service!
22:25 22 Oct 20
Very good service
22:00 22 Oct 20
08:52 22 Oct 20
13:36 21 Oct 20
23:54 20 Oct 20
Norm's did a complete heating and plumbing install on our home renovation just over a year ago. The tradespeople I dealt with were professional, friendly and competent.I just had them come back for our first annual maintenance. It took about 2 weeks for the appointment date, but I was fine with that. The service was excellent.
20:44 20 Oct 20
Great service came when they said very professional friendly Plumber
01:20 20 Oct 20
06:47 19 Oct 20
Excellent service and fair price
14:58 17 Oct 20
Inspection of furnace, water heater, fire place, and gas stove. Todd was professional and informed me of any concerns. Used Norm's in the past and will continue to use their service.
19:19 16 Oct 20
18:58 16 Oct 20
Repaired electric hot water tank promptly & professionally
22:52 15 Oct 20
Had Norms Plumbing and Heating in to give my furnace its winter checkover. I found the service excellent and the furnace guy very pleasant.
20:24 14 Oct 20
19:13 14 Oct 20
Prompt, professional service at a fair price. Will definitely call again for upcoming bathroom renovation.
04:26 14 Oct 20
19:10 13 Oct 20
Quick and thorough.
18:24 13 Oct 20
19:08 09 Oct 20
01:33 08 Oct 20
Very friendly, punctual, and had the issue diagnosed quickly.
19:27 06 Oct 20
16:08 06 Oct 20
Todd was efficient and very knowledgeable.
20:56 05 Oct 20
17:39 05 Oct 20
Great service....professionals in everyway
18:53 04 Oct 20
Very professional, work was well done and only did what was needed, i.e. didn't try to pressure sale us into paying for additional work that wasn't needed.
17:14 02 Oct 20
Repaired furnace vent pipe installed by another outfit. Needed to be moved to access hrv filter. Fast and painless. Good job
21:24 01 Oct 20
Came at once, super professional did work quickly, friendly and helpful. Awesome overall!
17:44 29 Sep 20
Prompt, efficient, courteous, goes "the extra mile"
21:12 26 Sep 20
I’ve called Norms Plumbing a number of times for small and larger jobs. I will likely call them again. They are professional, prompt and they stand behind their work. Their prices are fair. It’s important to me that they stay in business as warranties are good only if the trade can stay in business.
00:17 26 Sep 20
I’ve used Norms Mobile Services a number of times. They are always on time, courteous, get the job done and fair. They just installed a new gas hookup for my new gas stove. Did an excellent and reliable job.Yes, would recommendSharon George
17:11 25 Sep 20
Todd and Braydon were on time, courteous, professional and efficient. Hard to ask for anything more.
15:19 25 Sep 20
A great experience!Rod came to do an annual Heat pump inspection. He was prompt, professional and very knowledgeable. The service is reasonably priced. Norm's is a local company with a long history in Nanaimo, recommended highly.
21:22 24 Sep 20
Great service. Annual maintenance.
14:44 24 Sep 20
always on time and professional work
23:15 23 Sep 20
19:40 23 Sep 20
16:36 23 Sep 20
02:03 23 Sep 20
Very professional and prompt service. Will use again.
21:34 21 Sep 20
18:21 21 Sep 20
03:48 18 Sep 20
Prompt ,reliable service - everytime !
22:17 17 Sep 20
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Kenny Ry James
07:29 16 Sep 20
Replaced all water line and installed new hot water tank. Excellent service and finished in 1 day
01:29 16 Sep 20
Outstanding service,they responded fast with the problem i had. They were exceptionally polite and caring with my issue and a reasonable price for the last minute response.They save my trailer. Thanks to norm's service. i hope i don't have to call you again but if i do, i know who to call
23:06 14 Sep 20
17:30 12 Sep 20
20:49 11 Sep 20
Norms responded quickly yo my call and then took action in a very timely manner. The service was done very professionally and would thoroughly recommend Norm's Plumbing to all.
20:58 10 Sep 20
Rod and Braeden were fantastic, and arrived on time to do annual maintenance on our furnace and hot water tank of our new home. Rod was very enthusiastic and knowledgeable, using metaphors and visuals to help explain the goings on in our furnace. We will be using Norms again without a doubt, as the service was fantastic, quick, honest, and factual. Thank you again Rod and Braeden, job well done on educating us and maintaining our home 🙂
17:43 10 Sep 20
21:51 09 Sep 20
21:00 09 Sep 20
01:59 09 Sep 20
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22:54 08 Sep 20
Had an ongoing leak in my hot water tank that Norm's removed and replaced. Responded super fast - literally 5 hours from the initial phone call to the completed job. I have used them several times in the past and all of the staff I have dealt with are competent, efficient and friendly. Give them a call; you won't be disappointed!
18:27 08 Sep 20
16:48 04 Sep 20
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22:48 31 Aug 20
Installation by pros Excellent work , fast and knowledgeable. Will definitely call them again .
18:01 31 Aug 20
23:03 26 Aug 20
20:26 26 Aug 20
19:37 25 Aug 20
hot water tank replaced , thanks again
19:24 25 Aug 20
19:42 24 Aug 20
Great service. Knowledgeable staff. Fixed my problem. 5 stars. Been a customer for 25 years.
23:37 21 Aug 20
We had a waste disposal that had become quite smelly. So, I booked Norm's and before the appointment, they called to say that they had had a cancellation and would we be home then for this garburettor removal. I said yes. And, shortly thereafter, Keegan arrived, pulled the disposal, replaced the drain and hooked up the ABS. All in short order. The service was excellent, Keegan was polite and efficient, the work was well done. Many thanks.
19:11 21 Aug 20
23:52 19 Aug 20
23:33 19 Aug 20
Absolutely the best service I have ever experienced!! Great local businesss!!!
17:33 19 Aug 20
Always fast, courteous, clean, and professional!
02:38 18 Aug 20
Outstanding service received by Rod!!.He was extremely thorough and knowledgeable relaying everything transparent to me.There was no surprises throughout the process and had valuable information to pass along moving forwardHighly recommended 👌
18:30 17 Aug 20
01:39 07 Aug 20
Keagan was stellar. He's been to the house twice this past year and couldn't have asked for a more professional outfit to handle my every plumbing and heating needs.
00:50 29 Jul 20
20:03 28 Jul 20
We had an issue. We called. They came. They fixed. Simple.
16:13 28 Jul 20
21:22 27 Jul 20
15:19 27 Jul 20
Always my go to Plumbing and Heating experts, both at work and at home!
15:20 24 Jul 20
Norm’s plumbing and heating is amazing ! They have done work at my home and office and the response time was super quick ! The job was completed in a timely manner and the service was great. Super knowledgeable staff will help you make the best decisions. Don’t hesitate to call Norm’s for all of your heating and plumbing needs.
03:07 24 Jul 20
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18:09 22 Jul 20
17:50 22 Jul 20
Friendly, prompt and good $.
16:07 22 Jul 20
22:49 15 Jul 20
I contacted Norms Mobile for an issue with a potential leaking tub. I contacted Norms Mobile and they were extremely attentive in getting out to my residence. Luckily, their immediate attendance was not require but i greatly appreciate their eagerness to rectify the problem. An appointment was arranged and like clockwork, an employee of Norms Mobile called in advance and arrived when stated. Matt (the employee) was a top notch representative. He was attentive, investigative and was a great example of their business. Matt attended to the required job and was even kind enough to offer advice and his experience in becoming a plumber. I felt he went above and beyond what he was required to do. Please if you are in ever a need of a plumber in Nanaimo, Norms Mobile is the business you want to employ. This review isn't just about the business and experience, I am writing this with hope that Norms Mobile recognizes and acknowledges Matt for his outstanding work as an employee.Respectfully,Aaron.
22:38 07 Jul 20
Dave from Norms Plumbing and Heating is awesome! My garburator quit working and he helped me fix it over the phone. No Charge! It doesn't get better then that. Thank you! Norm's did a great job of replacing my hot water tank in the past as well. Fast and courteous.
18:47 07 Jul 20
A great quote/recommendation and excellent service for a ductless heat pump. The install was really well coordinated, efficient and professional. Thanks!
18:58 02 Jul 20
Fantastic service when my hot water heater quit. Available immediately by phone and at my home within 2 hours. Installed within an hour. Barely noticed I had no hot water! Very professional and safe considering the covid-19 pandemic. Strongly recommended!
02:31 19 Jun 20
Called on norm's for a gas hot water tank. They returned my call with in 5 min. I had a new tank with in an hour and half from my first call. Highly recommended for quality service!
21:37 17 Jun 20
We kept putting off having the water tank replaced. Then we had no choice as it started leaking. We asked for recommendations on Facebook and Norm's Plumbing came out on top. They explained the process of replacing the tank along with a quote, checking with friends the quote was good. The day of the job, they turned up and quickly replaced the tank, taking away the old one and ensuring the house was nice and clean as they left. Malcolm was always smiling and extremely helpful, even showed us how to turn off the water should we ever get a leak elsewhere in the house.
01:17 11 Jun 20
Quick reply for service. Personable plumber. Very nice job.
15:01 30 May 20
Norms installed a new heat pump and was done in a timely manner and they were professional! I'd recommend them for your heating and plumbing needs
22:24 29 May 20
Hot water tank dying. Showed up same day to replace. Thank you for such great service.
Chris Martin Personal Real Estate Corporation
00:20 29 May 20
Norm's Plumbing has worked upon my home and several of my clients' homes too. They have always been prompt, professional and on budget. A great local company serving Nanaimo and area since 1971. Always great service!
22:35 19 May 20
Thank you, got so many Good recommendations off Facebook and was and easy choice, they replied to me quickly and the job was done fast. Highly recommend!!
21:07 28 Mar 20
Carson found a small crack in a furnace line that two other technicians from other companies missed. He was friendly and efficient. I would definitely recommend him to others.
02:22 23 Mar 20
Good group of people. Always there ASAP when I need them
03:35 12 Mar 20
04:45 05 Mar 20
A huge thanks to Carson for saving the day after I had a sink problem that needed to be fixed! It was very short notice and he took the time to do it right.
06:44 17 Feb 20
Had a leaky toilet valve with a damaged pipe that needed to be replaced. Fast and courteous. Was here in less than an hour. Friendly fella, would recommend for sure.
Peter Geni Garratt
14:03 11 Feb 20
So far so good!
23:59 05 Feb 20
Called Norm’s plumbing and not only did they come with in 2 hours of the call, they had our problem fixed and were gone. Great service, reasonable price. I would recommend them over anyone else.
23:15 04 Feb 20
The gentlemen was friendly and professional but quite expensive . 253$ to flush my hot water on demand
04:16 04 Feb 20
03:13 01 Feb 20
We are happy to say the gas wall furnace put in by Norm's Plumbing and Heating has lived up to the expectations we were given. It is the first time since we lived in our home in Nanaimo that we felt truly warm in the cold wet weather. The installation took less than four hours and was not an intrusion at all. We are enjoying the savings and look forward to many warm cozy days in our home. Thank you to the two men that did the installation for respecting our carpets by putting down drop sheets and to Carson for his down to earth manner of explaining the details of the installation before hand. Kind regards, Shirley and Yuri Gremyachev
18:33 27 Jan 20
Very pleased with the service and the responsiveness of Norms's Plumbing Service. Malcolm,Dave and Erin were great and personable.
06:13 15 Jan 20
20:18 14 Jan 20
Quick to respond, quick to repair. Their serviceman Rod was excellent. Highly recommend.
22:42 24 Dec 19
I needed a toilet replaced as well as a new garbage disposal. Matt came over and did a top notch professional job on both items. He helped me out with another minor but strange repair. He was professional, and I could tell he cared about doing a good job. Thanks for your professional service and reasonable price. I will usr Norm's again, and I will definitely be asking for Matt
21:35 18 Dec 19
Norm’s installed both a wall direct vent furnace and on-demand hot water tank in my home about a year ago. I have tracked my bills to determine the savings, which have been a reduction in my hydro bill of about 70 per cent.Both the furnace and hot water tank use natural gas. My gas bills, even last winter, averaged less than $100 a month. The furnace, which is small, heats an almost 1,900 square foot house. Norm’s staff were professional, friendly, and helped greatly with the Fortis B.C. rebate program. Their prices were also competitive.
23:40 12 Dec 19
Called Norms yesterday morning at 8am as water has flooding my bathroom. They came right away and were able to fix the problem before it caused any damage. The gentleman that showed up was very professional and courteous and took the time to do a thorough job. I’ve used them for many jobs in the past and they have yet to disappoint me! Highly recommend them.
01:30 30 Nov 19
Called late on a Friday afternoon and they came out right away to replace the hotwater tank and took away the old one. Highly recommend.
21:33 25 Oct 19
Good work, though their phone system seems to drop calls a lot. Maybe it was just my phone?
06:59 14 Oct 19
Fast, honest and friendly. Our go to team.
22:12 25 Sep 19
Excellent experience. Responded to my email very fast and had a plumber onsite within 2 hours. Great service and competitive pricing. Couldn’t be happier.
20:18 23 Sep 19
Phoned for a non-emergency service call at 7:30 am on a Monday and had a plumber arrive by 9:30 am that morning.The plumber was courteous, knowledgeable, hard-working, and respectful of my home and its contents.I would not hesitate to use and recommend Norm's Plumbing and Heating in the future.
22:25 03 Sep 19
I had great, prompt service from Jamie the plumber. He gets 5 stars, but the reason Norm's only gets 4 stars is because I'm still waiting for the "small" filters for my "very expensive" new furnace. Also, my warranty certificate for my new "very expensive" heat pump/furnace combo has never been revised with my cell number (instead of my tenants').
22:57 23 Aug 19
Very lovely men! Came and replaced my moms hot water tank while she was admitted into the hospital today. They were punctual, clean,tidy, friendly and it looks great! Would recommend them to anyone 🙂 Very happy with the service
15:55 19 Aug 19
Norm's Plumbing and Heating installed our water tank last year and put their company sticker on the tank. I'm happy they did, because we had a split water pipe in our crawlspace at 11 PM on a Saturday night, so I had to call in a hurry and I didn't have to search for their number! The tech (Carson) was here within 15 minutes and had it repaired within minutes. He provided excellent service and was very courteous and professional. We would highly recommend this company!
03:24 16 Aug 19
Came within an hour, courteous and fair priced . They made sure the job was done.I would use them again in a heartbeat.
03:44 15 Aug 19
Thank you to the Norms team. The Service technicians were very good and cleaned up when they left. Erin in the office was very friendly and helpful with helping us to apply for the rebates. I will definitely use them again.
23:36 13 Aug 19
TOP SHELF TECHNICIANS, TOP SHELF SERVICE!!!Rod paid a visit to the house for a long over due service for the gas furnace, heat pump, hot water tank, and gas fireplace. His outstanding knowledge and no nonsense approach had everything done in record time. I would highly recommend Norm's to anyone needing plumbing or gas work. With out a doubt, these gents have my loyalty. Thank you again gentlemen!L
19:53 09 Aug 19
Quality and friendly service at a reasonable price. Norm's is always may go to call for all of my plumbing needs.
Gary & Frida Westfall
03:14 09 Aug 19
18:26 06 Aug 19
Very good job on installing our new gas furnace and adding new venting, well done guys.
02:58 05 Aug 19
Service was great. Arrived on time, had the new hot water tank installed quickly, and left the job clean. Would definitely recommend their service.
04:49 03 Aug 19
Emergency outside tap leak, phoned and they were there in 20 minutes just as they said they would be.Repaired within an hour.Fast friendly honest serviceOutstanding
17:13 02 Aug 19
I would highly recommend Norm's plumbing.Very fast and efficient service.Always professional
16:15 02 Aug 19
Friendly, Fair, & Fast. The only plumbing company in town I recommend to family and friends.
22:14 31 Jul 19
Absolutely Fantastic crew who installed new tankless water heater, cant say enough good things about Dave the owner, Don, Devin and Carson who did the install. Very professional, tidy and fast!!!
02:09 27 Jul 19
Another great job by Matt at Norm's Plumbing. This guy is the real deal, and Norm's is a pleasure to work with. I recommend this company to everyone.
P. Wilson Consultants
21:26 25 Jul 19
Awesome prompt professional service. I live in Squamish but own in Nanaimo and every time I have an issue with my rentals, Dave is there!
20:33 17 Jul 19
I have been using Norm's Mobile for years and regularly recommend them.We had a minor plumbing issue that needed to be looked at and they showed up right on time and did an excellent job fixing the issue despite the issue being in a tight spot to work in.I highly recommend Norm's!Thanks for the great job!
19:40 12 Jul 19
The gentleman arrived on time and finished really fast. Gave us a fair and reasonable estimate. He was friendly and great to have in our home. He even gave us some excellent free advice before we went ahead with the work.
15:15 01 Jul 19
Fast, friendly, efficient, and great value for dollars spent.
19:06 30 Jun 19
We called Norms Plumbing and Heating last Sunday do to a main blockage. Jamie came first thing the next morning and unblocked our main line. He also checked our hot water tank to make sure that was functioning properly well. We highly recommend Norms Plumbing and Heating. They were quick and efficient and affordable.Thanks so much Jamie.
19:53 26 Jun 19
Excellent service. Came promptly on time.
18:56 26 Jun 19
I had Carson Rush come to my home for a $126 one hour evaluation of my water and gas. Carson was very pleasant, knowledgeable, and helpful. I am impressed! I will be having Norm's replace my water heater and install a new outside tap within the next 2 days. Can't beat that for service!
16:36 26 Jun 19
Called Norms with hot water tank failed at 8am. Graham arrived by 9:30am.,did complete removal and replace very quickly and cleaned up process tested water pressure and all done very professional. I strongly recommend Norms Service for all services they offer!
17:49 24 Jun 19
We have recently moved into a condo with multiple plumbing issues, Norm's came to our rescue and fixed all of them. They were incredibly fast and delivered excellent customer service! Would highly recommend Norm's!
18:44 21 Jun 19
Great company to deal with! Dave came by right away and fixed the leak. I was even able to pay by visa.
20:31 18 Jun 19
Today we had our water heater replaced with a new one. We only ever use one plumbing company. Norm's Plumbing and Heating came to our place a few weeks ago and installed a new toilet for us. Not only did they walk us through the buying process helping us understand toilet ruff in sizes and helping us select the right toilet for our needs. Norm's Plumbing and Heating went above and beyond as they came on very short notice to make sure our new toilet was installed quickly and efficiently for peace of mind. Our previous toilet had been acting up and giving us a head ache. Keegan, the fellow who did the install had a look at our water heater for us as we had been having hot water issues. Even though that wasn't what he was here for. He took the time to look and discovered that our existing water heater was 15 years old. He was able to schedule a day and time for us to have a new tank installed on top of the toilet work he was doing already. Today Travis came and installed our new water heater. He was in and out in under two hours. The new tank looks great and the work is high quality. We moved to Vancouver Island ( Nanaimo ) six years ago and have never used any other plumbing company. No Need as Norm's provides the best service we could ever ask for. There service is exceptionally high combined with an amazingly caring team of people. I'm proud to recommend Norm's Plumbing and Heating, to anyone looking for the best possible plumbing and heating service. Thank you to your amazing team!!!
15:38 13 Jun 19
Called Norms plumbing and heating with a toilet emergency and was given a 2 hour window and Travis arrived in 20 minutes. Travis fixed our trouble quickly and made sure that we would have no problems from the other drains in the bathroom as well. Excellent service and very reasonable prices! Would highly recommend no problems to anyone! Our new go to plumbers!
02:11 11 Jun 19
Very professional people, did an excellent job. They were proper and punctual and I would highly recommend them.
18:29 07 Jun 19
Once again..... AWESOME!!! Everything was done very quickly and excellent service!!!! Thank you Norm's Plumbing
16:43 06 Jun 19
Very efficient. On time, good work. Thanks Keegan.Dan
21:59 31 May 19
Graham was friendly and efficient, Fast and excellent service. Kudos again Dave.
18:23 21 May 19
Prompt, friendly, knowledgeable service at reasonable prices. I've used them for 3 different occasions and am very happy with this company.
02:57 21 May 19
We love our new Rennai Gas Wall Furnace! Definitely recommend asking Norms about changing your heating from baseboard heaters. We couldn't be happier with the switch. House stayed evenly warm through the winter, no window sweating, and our plants were very happy. Icing on the cake was the hydro bills being dramatically lower than past winters.
21:00 17 May 19
Great service from Carson Rush at Norm's. The Rinnai wall heater has greatly reduced our heating costs. I highly recommend Norm's for any plumbing/gas fitting needs. Joel Moretto.
Sarbjit-Shanan Kaur Khela-Dhaliwal
16:55 17 May 19
Excellent service, timely, affordable and happy bright people 😀
16:08 15 May 19
After having issues getting our natural gas BBQ hooked up Carson came within a day and hooked it up. The price was right and very friendly service
19:58 10 May 19
Prompt call back to book appointment to service my heat pump system. Great service, good price, thanks Norms!
15:31 09 May 19
So fast and professional! price is very good. thank you for relocating the outdoor unit to a further location
18:34 29 Apr 19
A HUGE thank you to the folks at Norms Plumbing. I can't say enough about the outstanding service ! I had a couple of unrelated plumbing emergencies and every time they made me feel like I was their number 1 priority! Incredibly fast service , they turned very stressful situations into very positive experiences. I have and will continue to recommend Norms Plumbing .
18:49 12 Mar 19
We can't say enough good things about this company. I emailed a request for a quote for a new furnace and got a telephone call TWO minutes later then had a home visit the very same day! The other company (Sloan's) did not even respond to my email and it's been over a month.The installation went smoothly and efficiently. After the installation, I had some questions and a service person came within two hours to address them and make some modifications.Wish I could give them 10 stars! Thank you!
01:54 23 Feb 19
Best service ever!! I called and left a message with the after hours and received a call from Dave within a few minutes. After explaining the problem, Dave was able to talk me through the repair and fix the problem. This all on a 5 minute call that saved me lots of money. Thank you so much!!!
09:25 16 Feb 19
I am blown away by how fast and efficient these guys were! We called to get a quote for a new furnace after a friend recommended them. They showed up within 40minutes and gave us a very reasonable quote. They installed the furnace that night and the gas was hooked up the next morning. Within 24 hours we were warm and cozy! From start to finish the crew was professional and helpful. Can't thank you enough!!!
09:10 28 Jan 19
23:36 20 Jan 19
Prompt, professional and reasonably priced
13:52 18 Dec 18
Norm's mobile replaced a failed hot water heater for us ... on the day that we called! They were prompt and professional. And our installation location is very challenging. We will use them again!
00:35 23 Nov 18
efficient and fast, well done
07:01 17 Nov 18
03:34 10 Nov 18
After paying way too much money each month and being cold every winter with electric baseboards i turned to the experts at Norms. They were honest,professional and just overall a very caring company. I’m now only paying 80/ month during the coldest time and 40/month on somewhat cold days with my new Rinnai wall furnace. I’m overly excited with Norms and Rinnai.
22:59 24 Oct 18
Amazing ppl to work with!
02:16 19 Oct 18
Earlier this week some of the guys from Norms came over to install a new heating oil tank for us.They scheduled us in and had the job done within a few days of our inquiry.They were kind, professional and oh so patient with us when we changed the tank location at the last minute.They really went above and beyond with their customer service and made sure we were completely satisfied.I really can't say enough good things about our experience. Fast install, great quality equipment, awesome customer service. A family business that treats it's customers like they too are a part of the family.Thanks guys!
02:24 16 Oct 18
Norm's Just finished a large project at our house. On time, On budget and an excellent job.
20:10 11 Oct 18
14:11 02 Oct 18
Same day service, when others were booking a week out. Efficient and friendly!
01:34 27 Sep 18
Great service! I dont "speak" Plumber...but Travis was awesome explaining the issues and what had to be done. Thanks so much for the quick response and repairs!Kris M
17:18 28 Aug 18
Thank you Norms. We had a leak in our hot water tank and within a few hours we had a new one installed!! Same day service. Fair price. Would highly recommend to anyone!!
03:29 22 Aug 18
Norm’s Plumbing and Heating is an amazing company to work with. Without doubt, a company that cares about their clients and their client's needs, expectations and satisfaction. Overall an amazing company with a dedicated team and care.
20:50 30 Jul 18
Prompt attention to the matter, hot water tank changed by Travis and Malcolm quickly, on time and with a smile. Thank You
22:50 01 Jun 18
Excellent! Very pleased with your service.
16:28 15 May 18
As always, we had superb service from Norm's plumbing. Hot water tank failed, wonderful Graham came round, and by midday all was fixed, new tank installed, no mess. Thank you Norm's and Graham.
22:11 03 May 18
Having been in the construction industry for over 30 years, I'd say it not easy to impress me, but Norm's Mobile Service has managed to do just that. Dave, Erin and the installation staff were first rate to deal with from the very first phone call. Excellent service and attention to detail far beyond most of his competitors left a lasting impression on us, both for our home and most certainly for any future plumbing/heating work we'll need in the future. Not only will Dave and his company be our contractor of choice from now on, but we will gladly recommend the company to everyone we know! Keep up the great work guys!
Jays A Drummer
20:30 30 Apr 18
Very happy with this 45 year plus several generational family business. I've been dealing with Malcom and Erin that are both very professional to deal with. I would recommend this company with no hesitation.
23:14 25 Apr 18
Awesome service. I called at 10am with a irreparable hot water tank, dreading buying a new one, Norm recommended calling the manufacturer just in case there was extended warranty. Indeed there was, but I don’t have a vehicle able to transport a 60 gallon hot water tank so Norms guy met me at Home Depot, picked up my new hot water tank, installed it , with a new drain basin to avoid the possibility of future water damage. Then removed my old tank and disposed of it. By early afternoon my water was back on and my new water tank full and heating.All for a very reasonable price!Thank youCamilleNanaimo
19:22 07 Mar 18
Excellent and prompt service. I would definitely recommend Norm's Mobile to anyone.
17:30 04 Nov 17
22:42 18 Oct 17
I called Norm's last night to have a plumbing issue at my business looked at. The technician came in first thing this morning. He was right on time, the work was completed quickly and without disturbing the flow of business, the quote for the job was accurate and fair. It is so nice to see a business like Norm's that is so professional and yet so personal in the way they interact with their clients. I will recommend this business to anyone.
18:08 25 Aug 17
I needed a hot water tank replaced and they were excellent--took care of the warranty issues, picked up replacement tank, removed and installed right away. Friendly service, hassle-free, very positive overall experience. Will definitely hire them again for any plumbing needs.
23:10 28 Jul 17
I have used Norm's Mobile Service Ltd 3 times.....I am in the insurance business and personally suggest Norms if a customer asks me , "where I go for hot water tank installers"!!!
22:43 14 Jun 17
I have used Norm's mobile many times on my home and rental property. Dave will listen carefully to your needs, then give you solid advice based on those needs. The advice he gave me for my home was different from the advice he gave me for my rental property. The work is done well and quickly. High quality water heaters, furnaces, etc. are used. He said my basement would be toasty warm with a wall unit gas heater, warmer than my upstairs....and he was absolutely right. Sometimes you get what you pay for. If you want rock bottom prices, then anticipate that the workmanship and longevity of what you have done, will not be good quality and will break down. If you are willing to pay a fair price, you will receive top quality from Norm's Mobile Service.
19:32 16 May 17
Gratitude is the only word to describe the feeling I am left with after dealing with Dave from Norm's mobile service. I was treated like a friend from the very first phone call from Dave. Not only was he quick to get on the job, he was able to provide a wealth of knowledge on something I just knew nothing about. I felt like Dave genuinely cared about me and the potential situation that I could be faced with. Dave was able to explain the full scope of my situation to me in a way that didn't leave me feeling overwhelmed. All in all, I felt like I could call Dave at anytime, and would be able to guide me in the right direction. Thanks Dave for all your kind words and invaluable guidance.
15:24 10 May 17
Had an emergency situation and not only did Norm's respond exceptionally fast (even on a Sunday) but they did the job quickly and well and went the extra mile to ensure all was as it should be. I have used them often in the past and due to the quality of both the work and the customer service, I will most certainly use them again and also recommend them to family and friends!
Wendy de Graaff
00:31 31 Mar 17
Prompt, professional, respectfulWith a plugged-up sink that I couldn’t solve myself, I called Norm’s Mobile Service. Jamie came over right away. He was fast and capable and explained everything he was doing. The problem was more serious than either of us anticipated but, again, he explained what was happening and asked for permission to proceed further at every step. He even asked a co-worker for a consult when it looked like it was getting very involved. A hole needed to be dug outside the house and they gave me the option of starting the digging myself, always mindful of my cost. At no point did anyone try to sell me something I didn’t need. I was very impressed by how efficiently this job was done and by the way I was treated by these gentlemen. I would recommend this company to my family and friends.
22:14 18 Mar 17
00:33 15 Mar 17
Today was my third time using Norms and I have to say I have had extremely great interactions with this company. Dave came out today as we are looking at switching to natural gas at our house and our potential new house. Dave was incredibly knowledgable, straightforward, honest and not pushy. Honestly, when it comes to plumbing and heating services, you get what you pay for! Can't thank Dave and his team for always being reliable, punctual and most of all, being honest and providing outstanding work.
23:13 06 Mar 17
Called to get work done ASAP as our water was shut off till valve/pipe was fixed. David called me back within minutes, 15 minutes after that a guy was out to check to see what materials were needed and Carsen came back promptly and got it done. No waiting around just fast, professional, super friendly and knowledgeable people. Will call them again and will totally recommend them.
Nanaimo Carpet Cleaning
22:27 15 Oct 16
Dave at Norm's has always gone above and beyond with service. I would recommend this company for all my plumbing needs.
22:24 02 Aug 16
A little high on the price point and provided no options on the parts available but a quick and competent installation job of a new water heater. They came the day after a long weekend where other companies were quoting mid week.
20:56 29 Feb 16
Dave I heard nothing but wonderful things about Norm's throughout the entire community. Keep up the great work. Cheers, Jay
21:35 10 Aug 15
I have required the services of Norm's Mobile on two occasions. Once for the purchase and installation of a new gas furnace and once for the repair of a broken waterline in a rental that we own. Both times the work was completed total satisfaction on time and on budget. Dave is a quality person doing quality work.
23:26 19 Dec 14
Our family wants to say thank you SO! much for you guys coming out so fast and getting our furnace going again, best Xmas gift of the year. Got here super fast did the work fast was unbelievably kind. We will be using this company for all of our furnace needs from now on, thank you so much! marry Christmas!
20:32 24 Oct 14
We have had several plumbing issues arise lately (old house). First our toilet started leaking onto our newly drywalled renovation below it on Christmas eve. They came right out fixed the leak for less than $100. ON CHRISTMAS EVE!! Next our hot water tank went and leaked everywhere - they got our tank covered under warranty and installed it. Lastly the toilet pipe began leaking into our suite. The tenant was away so we are unsure how long it leaked for but it was a lot of water. They came this morning and found the leak, and cut and replace the pipe without ruining our recently renovated walls. They were able to cut a small hole under the baseboards.We also have a rental condo that we use Norm's for!HIGHLY, HIGHLY recommend - I will never use anyone else.We also tried super plumber - they quoted us $400 to install a toilet, Norm's did it for $120 - enough said
01:09 25 Nov 11
Fully recommend. Norm's is always ready for anything we need done. Emergency or planned!:)
All our work is guaranteed and covered under our no-hassle warranty. We offer competitive rates and no hidden costs.