Customer Reviews

Our ratings speak for themselves.

What our clients say about us

Jan Boxall
Jan Boxall
01:05 22 Oct 21
Rod was amazing. He spent 2 hours with us explaining heat pumps, showing us how to do regular maintenance and showed us how to maximize energy efficiency by exposing return vents, using fans and thermostat settings. He efficiently sorted out getting the parts we need. We have never had a heat pump before and lived in a different climate, he explained everything very clearly and now it all makes sense. The service was perfect.
Mary Curtis
Mary Curtis
00:21 22 Oct 21
Robin Johnston
Robin Johnston
22:30 21 Oct 21
These guys are the best ever. Please send Don tomorrow
Lynette Harper
Lynette Harper
19:54 21 Oct 21
Dale Werezak
Dale Werezak
18:20 21 Oct 21
Rod was very professional inspecting the heat pump and furnace and provided an update on the operation on both.
Michelle Hawryluk
Michelle Hawryluk
17:43 21 Oct 21
Arlene Mcculloch
Arlene Mcculloch
21:58 20 Oct 21
Installed new hot water tank. Technician was extremely careful, clean worker . Thank you for good serviceWould recommend this company
Robert Zhang
Robert Zhang
17:44 20 Oct 21
there are many nice people in this company.I am very satisfied with their heating systerm intallment several day ago.(服务很好,非常认真,收费也很公道,值得推荐)
Mark Charke
Mark Charke
23:38 19 Oct 21
Norm's staff was really helpful, starting with the removal of the old oil tank which wasn't up to code and finishing with the installation of a high efficiency furnace. They had to work around a few problems, such as where to run the gas line through the house and solved it without issue. They even installed an extra vent for no charge, a small extra but it's going to save me a heating headache later.
Jennifer Mcneil
Jennifer Mcneil
20:49 19 Oct 21
Fast and timely response. Very friendly and professional.
KDelDel
KDelDel
20:21 19 Oct 21
hired this company multiple times in the past year and they are just SO great ! highly recommend
Vera Read
Vera Read
18:29 19 Oct 21
Rosie Kingsnorth
Rosie Kingsnorth
17:36 19 Oct 21
Cleaned and checked out gas fireplace
Lyne Marshall
Lyne Marshall
03:09 19 Oct 21
Todd Wilson was on time, professional, and very informative. Explaining everything he was doing and suggesting things I had no idea about. Thank you so much for helping me with my problems and fixing them professionally.
Accounting Company
Accounting Company
18:29 18 Oct 21
Norm has been fixed the heater for rental property. They are reliable and responsible supplier we can trust
Catherine Brezden
Catherine Brezden
17:12 16 Oct 21
Martin B
Martin B
03:12 16 Oct 21
Rod was efficient, knowledgeable, and informative. He quickly diagnosed the issue and replaced the necessary parts. Very personable and professional. Thanks so much!
Catherine O'Donovan
Catherine O'Donovan
22:29 15 Oct 21
Trebor Y
Trebor Y
22:17 15 Oct 21
Marlene Toivonen
Marlene Toivonen
17:05 15 Oct 21
Graham was fabulous. Thanks again for great service and giving me peace of mind. I am very grateful.
Leslie Raines
Leslie Raines
05:30 15 Oct 21
Eric Mc
Eric Mc
17:26 14 Oct 21
Trish Briggs
Trish Briggs
17:02 14 Oct 21
This is not the first time I have used Norm's plumbing and they are excellent to work with. they are very prompt and efficient and have always fixed our problem the day they have looked at it. I will continue to use them and highly recommend them for those that haven't!!
Norene Cragg
Norene Cragg
21:11 13 Oct 21
Excellent service
Yvette Lord
Yvette Lord
19:24 12 Oct 21
Excellent service all around.
Tim Olson
Tim Olson
18:08 12 Oct 21
Colleen Critoph
Colleen Critoph
16:10 10 Oct 21
K Luk-Ann
K Luk-Ann
23:45 09 Oct 21
Dominic Ball
Dominic Ball
21:33 08 Oct 21
I’ve used Norms service on a rental property and my own home. They have always been there when I needed them. They’ve only ever charged me for the task at hand and seem to always offer advice on how to maintain/make my appliances last longer. Which helps me save $
Pavlo Klepka
Pavlo Klepka
23:59 07 Oct 21
Tina Elluk
Tina Elluk
18:48 07 Oct 21
Serviced our Home Furnace, very very respectful & honest, we were so so thankful for your service!! Thank you Norm's Plumbing & Heating!! We have Heat!! Also thank you Dennis Pasil, you dis a great great job!!
Ian Rennie
Ian Rennie
16:03 06 Oct 21
Don serviced our boiler.He was on time , efficient and professional .We definitely recommend Norms Plumbing.
Colleen Evans
Colleen Evans
23:59 05 Oct 21
Tracy Corbett
Tracy Corbett
20:52 05 Oct 21
The service was prompt and efficient. Dennis took the time to explain everything and did a very thorough job. I would highly recommend this company.
Dave Grafton
Dave Grafton
18:58 05 Oct 21
Outstanding work done efficiently and on time!
Jocelyn Nelson
Jocelyn Nelson
19:31 22 Sep 21
Adrian Carotenuto
Adrian Carotenuto
18:39 22 Sep 21
Gerry Galey
Gerry Galey
22:46 21 Sep 21
Sarah Mabbott
Sarah Mabbott
13:41 21 Sep 21
Fantastic service when my hot water heater quit. Available immediately by phone and at my home within 2 hours. Installed within an hour. Barely noticed I had no hot water! Very professional and safe considering the covid-19 pandemic. Strongly recommended!
jeff vandenberg
jeff vandenberg
03:41 21 Sep 21
Cathy veganonthego
Cathy veganonthego
00:10 21 Sep 21
Norm’s came over on very short notice. Super professional. Great job.
Megan Hannon
Megan Hannon
21:47 20 Sep 21
Diana Southey
Diana Southey
01:36 19 Sep 21
Very good service, friendly and helpful. My only complaint is the cost was higher than anticipated. Almost $50 just to have a sticker for the oven to indicate it was installed by a certified gas installer.
Jill Ryan
Jill Ryan
01:39 17 Sep 21
Graham was fast efficient would definitely use this company again & recommend them to friends & family. Thanks for the quick service!
Diane Bennett
Diane Bennett
06:27 16 Sep 21
The technition was able to fit us in on the day that we called and in a very short time diagnosed the problem, replaced a part and relit our furnace pilot light. It's nice to know that we will have heat when we need it soon. Thanks.
Dar c
Dar c
01:41 16 Sep 21
C Bridden
C Bridden
18:13 15 Sep 21
Tod is another of the great professionals working for Norm's.
Sheri in Ladysmith
Sheri in Ladysmith
23:02 14 Sep 21
I had my water tank replaced, and my electric furnace filter replaced....the whole thing only took 1-1/2 hours. I wouldn't hesitate to recommend Travis .... he knows his stuff and is very easy to talk to. Thanks Norm's for great service! 😀
Sheri Lukawesky
Sheri Lukawesky
23:49 13 Sep 21
Great company! Great customer service! Responds promptly and does quality and trustworthy work.
Tammy Wilcox
Tammy Wilcox
23:01 10 Sep 21
Kurt Stefanek
Kurt Stefanek
22:06 10 Sep 21
Excellent job.
Carol Bertram
Carol Bertram
21:36 10 Sep 21
Highly recommend Norm's plumbing. Excellent customer service with prompt call back and I was given same day service. Competitive rates and Javis was prompt and efficient. Thank you to Norm's plumbing for taking care of our problem.👍
Carlos Acosta
Carlos Acosta
19:17 10 Sep 21
jacqueline joosten
jacqueline joosten
19:09 10 Sep 21
Quick, efficient and very clean hot water tank replacement
Heather King
Heather King
03:07 10 Sep 21
Happy with heating system
brenda servis
brenda servis
22:20 08 Sep 21
They are fantastic .They were able to work around my schedule and came the same day I called . Professional and accommodating with fair rates .I would highly recommend this company for any plumbing issues.
Kim Clark
Kim Clark
22:24 07 Sep 21
ashley fulcher
ashley fulcher
21:09 05 Sep 21
(late review, sorry!) Norms plumbing and heating is such a good company with good values. They work hard and ensure that you are satisfied.. they go above and beyond ! Thank you!!
Asif Hassan
Asif Hassan
20:29 05 Sep 21
Dave and his plumbers are professional and prompt in response. I had main water line break. Dave provided good advice not to dig inside the house and install new lines. I would use their service again.
Ed Scott
Ed Scott
03:42 02 Sep 21
Ryan Williams
Ryan Williams
00:03 02 Sep 21
vince isaacson
vince isaacson
22:19 01 Sep 21
Sunny Parsons
Sunny Parsons
23:42 30 Aug 21
phil foto
phil foto
17:33 30 Aug 21
Susan Cook
Susan Cook
21:55 27 Aug 21
Rob inspected our heat pump system. He also confirmed that our hot water heater was leaking. Travis arrived soon after and replaced the leaking hot water tank. Same day service. Both technicians were very professional and courteous.
Linda Hookham
Linda Hookham
19:26 27 Aug 21
Toilet installation.
Eljay Micks
Eljay Micks
19:21 27 Aug 21
Quick response, friendly service.
David Hall
David Hall
02:45 27 Aug 21
Fantastic service. Great pro who installed our cooktop.
Linda Lima
Linda Lima
20:11 26 Aug 21
ffriendly, knowledgeable and fast
Leigh Hannah
Leigh Hannah
19:38 25 Aug 21
We have used Norms Mobile for years to service our heat pump, install water heater, etc. They are a great company!
Angela Kelter
Angela Kelter
23:24 24 Aug 21
Thanks!!
Bernie Lehmann
Bernie Lehmann
19:46 24 Aug 21
Our plumbing system started making a terrible howling noise every time a toilet was flushed. I called Norm's to arrange for a repair. A service manager called me back, explained how to fix it, and gave me an on the spot estimate in case the DIY approach did not work. Tried it and it worked. I am completely amazed how helpful and honest these people are. I am pleased to recommend their service without reservation.
Marc Grondin
Marc Grondin
19:40 24 Aug 21
Frank E. Lancaster
Frank E. Lancaster
19:20 24 Aug 21
Krista Watts
Krista Watts
02:04 24 Aug 21
Braeden,Dean one other guy I didn't get his namewere very helpful and knowledgable
Bill Eubank
Bill Eubank
01:46 24 Aug 21
99masterhunter
99masterhunter
20:31 20 Aug 21
Dale Clozza
Dale Clozza
03:57 20 Aug 21
I called at 9:30 pm.Yes sir what's your problem sir.My hot water tank is shot.DO YOU NEED HELP NOW?No it can wait till morning.I,ll have a call first thing in morning.8:09 - Morning. Sir your tank is gone?Yes - 40 gal - gas.THEY will be there at 9:15.HERE at 9:23 . Out at 11:15Clean and great work done.
G W
G W
20:03 18 Aug 21
Top notch service.
Wade Edmunds
Wade Edmunds
18:23 18 Aug 21
kirstin Sperling
kirstin Sperling
06:44 18 Aug 21
Charlotte White
Charlotte White
03:16 18 Aug 21
Had gas line installed for bbq! Excellent service!
Karen Hamilton
Karen Hamilton
01:47 18 Aug 21
Devon was very forthright and quick.Karen Hamilton
Dave Robertson
Dave Robertson
22:48 17 Aug 21
Excellent repairman
Gary Franklin
Gary Franklin
18:33 17 Aug 21
On time and friendly. Did great job installing the gas line from meter to new gas stove. Installation was accomplished in short order. Technician Was quick and neat and a pleasure to deal with. Will be using Norm’s in the future and will be recommending their services.
Maureen Sorensen
Maureen Sorensen
00:31 17 Aug 21
Great service. Thanks
Alison Feeley
Alison Feeley
03:58 14 Aug 21
Norms installed my tub, vanity and shower fixtures. They did a great job!
Capt Inder Malhotra
Capt Inder Malhotra
22:28 13 Aug 21
Courteous, professional and very responsive. Strongly recommend Norm's Plumbing.
Sandra Shahi
Sandra Shahi
21:24 10 Aug 21
Samantha
Samantha
20:47 10 Aug 21
Wonderful staff.
Mary Anne Turner
Mary Anne Turner
20:12 10 Aug 21
Wonderful work and service. Will use again.
Gloria Fudge
Gloria Fudge
18:38 10 Aug 21
Shawn Johnson
Shawn Johnson
19:55 09 Aug 21
Don George
Don George
20:40 06 Aug 21
Our water supply had a leak from a cracked ball valve and before we finished digging the access hole a very fast guy from Norms plumbing showed up. They are the company to call.
Brandon Sim
Brandon Sim
00:07 06 Aug 21
Great service, friendly staff, reasonable prices.
Jason Sammoun
Jason Sammoun
22:17 05 Aug 21
Awesome service. Very knowledgeable. No BS. Reasonable prices.
Dorothy Gregory
Dorothy Gregory
20:20 05 Aug 21
This work was a problem with the first plumber on the job not being as knowledgeable as I would have wished. The second plumber was very competent & fixed the problem.I felt overcharged & spoke to the owner who promised a refund.THAT took a reminder from me, & now it has beenrectifiedto my satisfactionThey were very fair in the endThe second plumber sent in was
Brad Minions
Brad Minions
16:34 05 Aug 21
Diane Royal
Diane Royal
00:24 05 Aug 21
Lynn Neufeld
Lynn Neufeld
23:50 04 Aug 21
Todd did a great job repairing our condenser. He found the problem quickly, and the repair didn't take long. He was pleasant to deal with. I've dealt with Norm's in the past and they've been great. I highly recommend them.
Ty Panchyshyn
Ty Panchyshyn
23:17 04 Aug 21
Karen Warwick
Karen Warwick
18:34 04 Aug 21
The technician's at Norm's never disappoint. On this last call, the technician was friendly, professional and knowledgeable. He finished the repairs quickly and now life is good again. I highly recommend Norm's.
Julie Boyer
Julie Boyer
03:45 04 Aug 21
We received a call back within an hour. Did troubleshooting over the phone and was able to get our hot water tank working again. No charge!
Roszmann Douglas
Roszmann Douglas
23:15 03 Aug 21
Kitty Bonham
Kitty Bonham
03:37 02 Aug 21
Responded promptly to an emergency phone call. Very friendly and helpful!
Morgan Donald
Morgan Donald
00:21 30 Jul 21
Dave was fantastic. Cut right to the chase and gave us a stress free quote.
Mortgage Broker Victoria
Mortgage Broker Victoria
02:47 29 Jul 21
Margaret Gladman
Margaret Gladman
19:05 28 Jul 21
Carol Matthews
Carol Matthews
21:04 27 Jul 21
I was very satisfied with the service. Dean, Braedon and Todd were all efficient, courteous, helpful and explained things clearly. I would always recommend Norm's Plumbing..
Ben yang
Ben yang
16:52 27 Jul 21
Tara McAstocker
Tara McAstocker
21:15 26 Jul 21
Chris Russell
Chris Russell
18:46 26 Jul 21
Daniel Vaillancourt
Daniel Vaillancourt
22:15 22 Jul 21
Great service!
Mon Fournier
Mon Fournier
20:07 21 Jul 21
Diane Salem
Diane Salem
18:07 21 Jul 21
Excellent service very efficient
Robert Freeman
Robert Freeman
17:39 21 Jul 21
Had a good experience. Professional and honest.
Linda Windrum
Linda Windrum
00:30 21 Jul 21
Barbara Rivier
Barbara Rivier
21:57 20 Jul 21
Very good experience. Fast, accurate, excellent service
John Black
John Black
02:05 20 Jul 21
barb kostiuk
barb kostiuk
16:24 19 Jul 21
For starters, the happy voice on the phone answers and asks how she can make my day better...then listens to every detail, then passes it on to the plumbers, that call right away, show up, covid friendly,and assess and quickly make arrangements to get it done.... ABSOLUTELY stress free, repaired right away, and in my mind affordable . I respect and trust this company!!! Sadly I have used other companies that lost my trust and over charged.So... love love NORMS....my go to plumbers!!!
Neil Christensen
Neil Christensen
15:06 19 Jul 21
Rod, who came to the house, was very professional and cared about the problem that we are experiencing..he has been very helpful..
Denise Fraser
Denise Fraser
21:30 17 Jul 21
Garry E Franklin
Garry E Franklin
00:15 17 Jul 21
Service representative - We are very pleased with your service.Thank You
walter moes
walter moes
17:48 16 Jul 21
Ray Hardy
Ray Hardy
22:00 14 Jul 21
Fast response and good service
Sheldon Stenberg
Sheldon Stenberg
20:09 14 Jul 21
Norms plumbing and heating very good service, highly recommend
Ilana Hall
Ilana Hall
17:09 14 Jul 21
Ted Greves
Ted Greves
19:09 13 Jul 21
Bev Cole
Bev Cole
19:06 12 Jul 21
Mike Patterson
Mike Patterson
18:33 10 Jul 21
Debra Kandert
Debra Kandert
18:03 09 Jul 21
Hot water tank replacement. Great job and professional installer. Very happy.
swindra manj
swindra manj
19:27 07 Jul 21
Very professional people, did an excellent job. They were proper and punctual and I would highly recommend them.
Van Voss
Van Voss
04:56 07 Jul 21
Lucy Bianchi
Lucy Bianchi
02:35 07 Jul 21
Excellent service
Janice Webb
Janice Webb
01:09 07 Jul 21
Excellent service. Answered my questions...the tech was was fast and efficient
Shalane Walsh
Shalane Walsh
18:29 06 Jul 21
I would highly recommend Norm's Plumbing and Heating. I, personally, will be booking their services again soon, as we continue on our home renos. Matt was friendly, on-time, very helpful and did an exceptional job with the laundry rough-in we had booked for. Absolutely above and beyond customer service! Thank you!
Carl Halliwell
Carl Halliwell
02:21 01 Jul 21
Plumber was very friendly, knowledgeable and professional. I would definitely use this company again
What is life-삶이란-
What is life-삶이란-
00:26 01 Jul 21
Bruce Lloyd
Bruce Lloyd
18:04 30 Jun 21
Norms responded quickly yo my call and then took action in a very timely manner. The service was done very professionally and would thoroughly recommend Norm's Plumbing to all.
Donna Henschell
Donna Henschell
16:23 30 Jun 21
Keith Maybin
Keith Maybin
01:13 30 Jun 21
Richard Parry
Richard Parry
22:51 29 Jun 21
Alex Bunko
Alex Bunko
22:46 29 Jun 21
Linda Butler
Linda Butler
20:19 29 Jun 21
ANN MCPHEE
ANN MCPHEE
20:15 29 Jun 21
fast and reliable serviceProblem fixed .Tech was very Pleasant to deal with
Rick Dean
Rick Dean
18:25 29 Jun 21
Rod was excellent at repairing our Heatpump especially in this extreme heat. Very professional and Awesome knowledge with these systems. Norm's has always been there for our needs.Many Thanks !!!!
Doris LIU
Doris LIU
17:16 29 Jun 21
Christie MacDonald
Christie MacDonald
22:08 28 Jun 21
Diana Lyons
Diana Lyons
21:51 28 Jun 21
Was very prompt. As promised showed up on time very knowledgeable and fixed quickly Highly recommend.
Dan Morris
Dan Morris
17:36 28 Jun 21
Quick helpful service. Highly recommended.
ALFRED SPENCE
ALFRED SPENCE
15:47 28 Jun 21
Fast friendly effective service. Would use them again.
Jeet Purhar
Jeet Purhar
17:01 27 Jun 21
steve Taylor
steve Taylor
23:32 26 Jun 21
Great timely service. Went above and beyond to solve our heat pump issues during the heat wave
Anita Pangborne-LaHue
Anita Pangborne-LaHue
19:00 26 Jun 21
Very helpful, appreciated that he came on a Saturday and also provided tips on how to look after our AC
Home Brew
Home Brew
02:22 26 Jun 21
Shawn Poirier
Shawn Poirier
19:59 25 Jun 21
Brian Belobrajdic
Brian Belobrajdic
00:14 25 Jun 21
Great service at a great price every time!
Corina
Corina
21:26 24 Jun 21
LindaBruce Gerick
LindaBruce Gerick
21:25 24 Jun 21
Very prompt professional service. Was very surprised that the technician had the parts to repair our heat pump in his truck. I would use these people for all my Heating/Ac , or plumbing issuesThanks Rod, Great job, very reasonable price
Penny Nicks
Penny Nicks
00:02 24 Jun 21
Rod gave me some helpful advice on getting more life from A/C. So grateful. Being able to get same day service helped decrease my stress level. Thanks so much.
Diamond cover
Diamond cover
18:21 23 Jun 21
Norm's is my go to for all my plumbing needs. I had a leaky faucet and the part was very difficult to get find. The part was over 20 years old, very difficult to find but they managed to find the part in Ontario. Super happy!!Thanks girls on the office. Thanks Matthew for a great plumbing job.
Ardella Fowler
Ardella Fowler
21:12 22 Jun 21
Devon was knowledgeable, efficient & polite. Excellent service!
Aldo Napoleone
Aldo Napoleone
14:31 22 Jun 21
Daryl Patton
Daryl Patton
01:26 22 Jun 21
Outstanding service received by Rod once again!!!. 2nd time in 10 months...quick and efficientHe was extremely thorough and knowledgeable relaying everything transparent to me.There was no surprises throughout the process and had valuable information to pass along moving forwardHighly recommended 👌
Vj BrewerNeaves
Vj BrewerNeaves
00:41 22 Jun 21
Excellent, fast and caring service. Thanks David!Val
mark burnham
mark burnham
20:13 21 Jun 21
Very fast response and friendly service. Would highly recommend. Thanks to Carson, Don and Hamish.
Reinhold Knabe
Reinhold Knabe
20:34 18 Jun 21
Reinhold Knabe
Reinhold Knabe
19:10 18 Jun 21
Danielle Coulson
Danielle Coulson
01:07 18 Jun 21
Great service, came very quickly when I was concerned about a leak. Malcolm took the time to do a great job and show me the important things I needed to know. Highly recommend - great experience!
Thomas F. Wolfe
Thomas F. Wolfe
18:16 16 Jun 21
sandra H
sandra H
21:24 15 Jun 21
Nicole Grey
Nicole Grey
15:31 15 Jun 21
Great service, very professional.
S L Carriere
S L Carriere
22:56 14 Jun 21
Shawn Sinclair
Shawn Sinclair
19:29 14 Jun 21
Peggy Nash
Peggy Nash
22:35 13 Jun 21
Caitlin Podritske
Caitlin Podritske
18:41 11 Jun 21
michaela martin
michaela martin
16:36 10 Jun 21
Tina Chang
Tina Chang
08:14 10 Jun 21
Quick response for no heat, very professional. Got furnace up and running and explained everything that he was testing. Rod explained in terms easily understood and repaired the problem. Big thumbs up! 👍
Christopher Buxton-Carr
Christopher Buxton-Carr
23:52 09 Jun 21
Iris Kramer-Clarke
Iris Kramer-Clarke
21:22 09 Jun 21
Put my water heater in .. precariously situated but he did it !! Excellent service!!
Ken McLean
Ken McLean
18:33 09 Jun 21
He came on time and did a quick fix and was gone. Great guys. Thanks Ken and Gail
Dan Ford
Dan Ford
18:15 09 Jun 21
Graham John
Graham John
18:14 09 Jun 21
Dave did a great job installing a utility sink.
Art Charbonneau
Art Charbonneau
17:09 09 Jun 21
We always use Norm's. Very good quality service from friendly, competent tradesmen.A few days ago a fitting in our sprinkler system split, causing a serious leak. I phoned a lawn sprinkler company... they said they could look at it IN A MONTH! I phoned Norm's, and Malcolm arrived within an hour. He assessed the problem, then drove off. A minute later he drove up and asked, "You want me to fix it.now?" YES! He lit into the problem: dirt flew, pipes were cut & removed, new pipes, valves & fittings were installed, our lawn was fixed.... and 2 & 1/2 hrs later we had a sprinkling system again! Malcolm didn't waste a minute; what a capable, competent young man! And that's why we always call Norm's!
Micheal Rawlins
Micheal Rawlins
01:58 09 Jun 21
Cindy Williams
Cindy Williams
18:05 08 Jun 21
Norm's has kept my furnace running for 35 years and when it was time for a new one they did a great job.Recently they repaired a cracked pipe. Well done!
Randy Shalagan
Randy Shalagan
17:17 07 Jun 21
Peter Swaisland
Peter Swaisland
03:18 05 Jun 21
I received prompt service and a well informed service technician.He looked over my systems, and made recommendation re future service.
doug mowatt
doug mowatt
00:08 05 Jun 21
Quick response time, and great service. Honest assessment of my problem was much appreciated. Will use no other company!
Ray Baird
Ray Baird
20:51 04 Jun 21
Todd came over to check my own maintenance on my oil furnace. He was extremely friendly and knowledgeable. Definitely an expert with integrity and honesty. Thanks again!
Michael Wright
Michael Wright
23:57 03 Jun 21
This by far the best company I have had servicing my heating and plumbing needs for my home and business. Thank-you Rod for the great service today.
Rhonda Stephens
Rhonda Stephens
21:00 02 Jun 21
Liz Sansoucy-Jones
Liz Sansoucy-Jones
05:16 02 Jun 21
Norm's was called to assess a toilet problem and were able to make a special visit the next day. They did their best to accommodate us in a timely fashion and it was much appreciated.
Michael Larsen
Michael Larsen
15:23 01 Jun 21
We were super happy with the guys’ promptness, hard work, reasonable price and great attitude. 😊😊😊😊😊We super appreciate that they were able to get to the job site and get it done within hours of my first phone call - THANK YOU!!!
Tara Odgers
Tara Odgers
22:11 31 May 21
Rob Armishaw
Rob Armishaw
18:55 31 May 21
Awesome, quick, professional service.
Brenda Somers
Brenda Somers
16:42 31 May 21
Hot water tank replaced and PRV in crawl space replaced.
K B
K B
18:49 28 May 21
Brian Durvin
Brian Durvin
16:39 28 May 21
Ali Kirkpatrick
Ali Kirkpatrick
02:54 28 May 21
Magda Jando
Magda Jando
20:23 27 May 21
Bill Lougheed
Bill Lougheed
16:26 26 May 21
Ross McKay
Ross McKay
21:57 25 May 21
Deb Canuck
Deb Canuck
21:15 25 May 21
On demand water heater maintenance.
James Ireland
James Ireland
18:36 25 May 21
Thomas T. Brown
Thomas T. Brown
00:27 24 May 21
Informative and responsive. Thank Carson.
Fraser Merilees
Fraser Merilees
02:13 22 May 21
Professional installation of plumbing fixtures and gas heat system in new basement suite. Quality work, efficiently executed with desirable results.
Rick Zaleski
Rick Zaleski
16:57 21 May 21
Jay Somerville
Jay Somerville
23:17 20 May 21
My Music Room/Garage now has a super booster duct fan so my fellow musicians can be warm in winter and cool in summer. Very happy with the whole project and dealing with Norms Plumbing and Heating!
Barbara Ronalds
Barbara Ronalds
19:55 18 May 21
Ross Forman
Ross Forman
17:23 18 May 21
Norm's takes acre of the strata building and we used them for our renovation. They went out of their way to help us out!!
Front Desk
Front Desk
15:12 18 May 21
Nick Rva
Nick Rva
00:20 14 May 21
Tom Clarke
Tom Clarke
22:03 13 May 21
Audrey Zolob
Audrey Zolob
23:06 12 May 21
Good response, excellent service, quality workmanship.
Ralph M
Ralph M
21:41 10 May 21
Norm's Plumbing and Heating did an excellent installation on a new on-demand hot water heater. While their prices were a little higher than another local company, we decided to go with Norm's because of the superior warranty they were able to offer and the fact that they had done several other similar installations in our complex. They were able to answer all questions we had about the tankless system.At the end of the day, we are very happy with the work they did installing our Rinnai tankless water heater, and can recommend them without any reservations.
Trent Horwood
Trent Horwood
19:42 10 May 21
Bill Foster
Bill Foster
18:20 10 May 21
Excellent service - very competent
Maureen Arabsky
Maureen Arabsky
17:47 08 May 21
Replaced my water main .
Mannat Kaur
Mannat Kaur
07:19 08 May 21
Marge Branchi
Marge Branchi
22:45 07 May 21
Excellent customer service, very speedy response and top quality work.
Ann McManus
Ann McManus
19:15 07 May 21
Rose Gibson
Rose Gibson
20:38 06 May 21
The team arrived on time. I received advance notice that they were on their way.The team was professional, courteous, very dog friendly and not intimidating. I liked the way they worked; quite organized and it was obvious they had worked together before and had great synergy.They kept me informed on their progress and asked me my opinion on some of the ascetics.Work area was cleaned, as was my drive, when they left. They showed respect for me and my property at all times. I was walked through the details of my new furnace system and all questions were answered to my satisfaction.I would definitely use Norm's Plumbing and Heating again and fully recommend them.
Jim Donaldson
Jim Donaldson
15:40 06 May 21
What I thought was going to be a bit fix turned out to be simple and Dean fixed it with very little intrusion. We were very happy with the result.
Dan Knighton
Dan Knighton
15:30 06 May 21
Tatiana
Tatiana
20:22 05 May 21
Rod did maintenance on our gas furnace and fireplaces. He was great in answering all of our questions, some of them more than once! As first time home owners, this level of service was very comforting. Thank you!
Dylan Friis Anderson
Dylan Friis Anderson
19:25 05 May 21
george edwards
george edwards
18:07 05 May 21
peter lach
peter lach
01:17 05 May 21
Jen warman
Jen warman
19:09 04 May 21
Great company, reliable and does a fantastic job!
Heidi Schuss
Heidi Schuss
20:22 03 May 21
Ray Ward
Ray Ward
05:35 01 May 21
Leslie Bell
Leslie Bell
04:56 30 Apr 21
They provided excellent service and were very professional and helpful. They explained what they were doing and I feel like they went above and beyond. I would definitely recommend them.
Nicole R
Nicole R
16:05 29 Apr 21
James Wallace
James Wallace
22:12 28 Apr 21
Kara Shedden
Kara Shedden
20:02 28 Apr 21
Mike Sexton
Mike Sexton
20:16 27 Apr 21
Lots of info and work done on time and quickly.
Rick Steele
Rick Steele
16:44 27 Apr 21
sabrina
sabrina
04:29 27 Apr 21
Personable, prompt and professional. Had some challenges with installing on the I level floor but happy with the overall result and service provided. Used Norms mobile many times, we would definitely use them again.
Neelam Dasan
Neelam Dasan
18:49 25 Apr 21
Shack Master
Shack Master
15:53 23 Apr 21
Great service, have used Norms a few times. Always fast, quality work. This last one Travis went above and beyond to fix some pipes at a client’s home.Until next time, cheers
Robin Pilotte
Robin Pilotte
15:22 23 Apr 21
Repairs were successfully done quickly and efficiently.
Simon Davidson
Simon Davidson
01:46 23 Apr 21
Dan Fraser
Dan Fraser
18:26 22 Apr 21
Courtesy, responsible, knowledge, patience thorough
David Morrison
David Morrison
22:56 20 Apr 21
Having discovered a leak coming from our 9-year-old hot water tank we contacted Norm's, who had installed it for the previous owner of our property. Norm's responded immediately, and in less than three hours from speaking to their service manager we had a new tank installed at an excellent price. Absolutely top notch, fuss-free and expert service.
lorne dillabaugh
lorne dillabaugh
20:42 20 Apr 21
박성하
박성하
20:04 20 Apr 21
Craig Alward
Craig Alward
18:39 19 Apr 21
Leslie Croucher
Leslie Croucher
00:26 17 Apr 21
Kathie Juteau
Kathie Juteau
05:26 16 Apr 21
Fast and efficient
Marijana Komar
Marijana Komar
18:15 15 Apr 21
Great service
Donna Holland
Donna Holland
17:32 15 Apr 21
Plumber was focused and professional. Delightful office staff.
Bharat Adhikari
Bharat Adhikari
15:59 15 Apr 21
Emma Gadsby
Emma Gadsby
16:39 13 Apr 21
John Dance
John Dance
21:08 12 Apr 21
good guys who know their stuff
MJ Siojo
MJ Siojo
16:29 12 Apr 21
Sandra Parker
Sandra Parker
00:56 10 Apr 21
Dave Forrester
Dave Forrester
00:49 10 Apr 21
Great experience, knowledgeable team with professional work. Fully safe during Covid as well.
Shep Higley
Shep Higley
23:59 09 Apr 21
Lindsay Johnson
Lindsay Johnson
18:53 08 Apr 21
Deborah Hollins
Deborah Hollins
17:16 08 Apr 21
Wendy Porras
Wendy Porras
20:02 07 Apr 21
Nirmal and Lisa Gill
Nirmal and Lisa Gill
19:16 07 Apr 21
Great service as always!
Hook & Hook
Hook & Hook
18:23 07 Apr 21
I messaged Norm's and within the hour they had us booked in
Shane
Shane
21:35 06 Apr 21
Liza Hofman
Liza Hofman
17:19 06 Apr 21
Super fast, efficient and polite! And now have a quiet toilet again!
Philomena Penner
Philomena Penner
21:46 05 Apr 21
A L
A L
20:45 05 Apr 21
Holly Hood
Holly Hood
20:58 03 Apr 21
Carson came when he said he would and was efficient with our hot water heater replacement Nice young man. Great service.
JPS
JPS
15:52 01 Apr 21
Todd, the technician, was very helpful, informative and thorough - also a very nice guy. I’ve had multiple good experiences with Norm’s and would highly recommend them.
lavera rempel
lavera rempel
03:35 01 Apr 21
June Savage
June Savage
22:38 31 Mar 21
i called to get a new bathroom sink installation, Graham was by within two hours! The lady who answered the phone was very thorough and accommodating. Very pleased with the whole experience!
Ron McAfee
Ron McAfee
21:16 31 Mar 21
I've used you services for years and always find them top notch. I always recommend your company to others
Betty Liu
Betty Liu
18:31 31 Mar 21
Norm’s Plumbing and Heating company is the best one in Vancouver Island. I love their services. Thank you
Gord Webster
Gord Webster
03:24 31 Mar 21
Very knowledgeable and offered great operational insight without "up selling pressure"
rob Barton
rob Barton
01:10 31 Mar 21
Richard Heyman
Richard Heyman
21:40 30 Mar 21
The two gentlemen were knowledgeable, friendly, efficient and helpful. They did an excellent job doing the above and also installing a new dishwasher and removing a garburator..
doris gerke
doris gerke
03:23 29 Mar 21
Paula B
Paula B
22:14 26 Mar 21
Todd was excellent. He was a good listener, had a wealth of information and explained details with patience.
Richard Tarnoff
Richard Tarnoff
18:50 26 Mar 21
daniel kuiper
daniel kuiper
00:42 25 Mar 21
Both plumbers that came to my place on two different occasions were knowledgeable, professional and got the jobs done in a timely manner.
corinne bishop
corinne bishop
21:04 24 Mar 21
Ross McElroy
Ross McElroy
16:41 24 Mar 21
Dineke Brun
Dineke Brun
18:32 22 Mar 21
Carly McPhillips
Carly McPhillips
23:34 17 Mar 21
Rod was great at explaining how to utilize my heating system best. Very thorough. Dogs loved him:)
Kathy Anderson
Kathy Anderson
22:50 17 Mar 21
What can I say but awesome. They were here within an hour after I arrived home to a freezing cold house. Very prompt and reassuring I’m impressed.Thank you very much.Kathy Anderson.
Bj Pilling
Bj Pilling
22:03 17 Mar 21
Ian Price
Ian Price
22:00 16 Mar 21
JD Knox
JD Knox
13:32 16 Mar 21
We had Rod come and diagnose our furnace which was having electrical issues and was a tricky fix, he unfortunately had to come twice but said he miss diagnosed it the first time so he came for free the second time. After calling them both times, they were here within 12-24 hrs. I phoned many other companies, and my earliest appointment with them wastwo weeks at best.
Jim Mercier
Jim Mercier
20:20 15 Mar 21
As a large commercial restaurant we have frequently utilized the services of Norm's Plumbing a regular basis over the past decade.The service we have received has always been prompt, detailed and incredibly professional. Our experiences with Norm's Plumbing has been nothing short of exceptional.Ricky's All Day GrillJim M.
keith and sandra Hancock
keith and sandra Hancock
22:13 13 Mar 21
Pamela Speight
Pamela Speight
00:54 13 Mar 21
Excellent service. Thank you!
Marg Olsen
Marg Olsen
19:49 11 Mar 21
Was very good
Julie Mahfood
Julie Mahfood
17:55 11 Mar 21
Kerilie McDowall
Kerilie McDowall
01:54 11 Mar 21
Re: Why am I smiling? I have to recommend Norms Plumbing and Heating in Nanaimo, BC. Yes I simply have to recommend them again!My electric furnace completely started to go, making horrible and awful sounds and yes it at least made it to a good 30 years! Carson explained to me that a heat pump would be my best option given my issue with sensitivities to petrochemicals. I wanted to do the best thing for my place for environmental reasons too, so a heat pump was a good choice. The new heat pump has gotten me through the winter so wonderfully and is not really all that noisy and the savings are great! I like seeing my monthly bill go down every month for a change! You know all the installers were so kind and professional. I am really glad I chose Norm's Plumbing and Heating! A good decision, I am so very happy and I highly recommend this company. Carson is amazing! He told me the nasty sounds in my office would go away, I trusted him and he was right and I am sure glad it is quiet to work again! His idea to place the heat pump on a certain wall was definitely the best choice for me! 🙂
Jodie Griswold
Jodie Griswold
19:41 10 Mar 21
Norm’s Plumbing has been assisting us with plumbing and ducting in our home we just bought in Nanaimo. Their communication has been excellent, the techs have been on time, friendly, helpful and very accommodating helping us with our project. I highly recommend these guys!!
Al Kim Humble
Al Kim Humble
03:41 10 Mar 21
Gary Zolob
Gary Zolob
20:50 09 Mar 21
Dean McElwain
Dean McElwain
19:37 09 Mar 21
Travis was awesome. I had a water line emergency. My house is built into rock so nothing is easy. He came up with a very good and effective solution to my problem and very efficiently fixed the issue saving me a lot of grief and money. I highly recommend them.
Melissa Vasey
Melissa Vasey
17:49 09 Mar 21
Rod from Norm's installed our heat pump and furnace a few years ago and then came back today to service them. He was professional, friendly and knowledgeable during our initial phone calls and throughout the entire appointment. He answered all my questions and provided helpful advice, including the best place to buy air filters and a heads up that we should plan to replace our hot water tank in about a year. We also called Norm's for a plumbing issue a couple of years ago and I was happy with that service too. We've had consistent, reliable service from Norm's over the years and will continue to call them for any heating and plumbing needs. Thank you!
Gerry Normandeau
Gerry Normandeau
17:06 09 Mar 21
Stephen Ireland
Stephen Ireland
19:21 08 Mar 21
Hanna Scrivens
Hanna Scrivens
13:47 06 Mar 21
Norm's installed our hot water tank the same day I called. Their team have always been professional, courteous and knowledgeable. Highly recommend this company!
David Hammons
David Hammons
01:50 06 Mar 21
Garth M
Garth M
18:02 05 Mar 21
Honestly, choosing a plumber was a crapshoot, and I landed on Norm's due to overall good reviews - and I wasn't disappointed. Graham was amazing - friendly and professional. Overall, the process was fairly painless, and I will definitely use them again should the need arise.
Stephen Jankowski
Stephen Jankowski
02:34 05 Mar 21
Adam Windover
Adam Windover
15:27 03 Mar 21
Alissa Styan
Alissa Styan
03:47 03 Mar 21
Cherie Grant
Cherie Grant
21:55 02 Mar 21
Barbara Sherstone
Barbara Sherstone
18:28 02 Mar 21
Kent Edy
Kent Edy
23:17 01 Mar 21
Ken Atchison
Ken Atchison
20:07 01 Mar 21
Guy Bouchard
Guy Bouchard
19:15 01 Mar 21
Every time I called Norm’s plumbing I received quick and efficient service. All the techs were knowledgeable and courteous
Craig Martin
Craig Martin
21:50 27 Feb 21
Excellent service. Had a pipe burst and it was fixed within 4 hrs from the time I called.
John Horn
John Horn
18:46 25 Feb 21
Prompt and knowledgeable service
Bob & Pat Campbell
Bob & Pat Campbell
22:59 24 Feb 21
I had my hot water tank replaced and an outdoor water faucet replaced. Very fast and friendly service.
David Hennessey
David Hennessey
16:30 24 Feb 21
Nicole Parkinson
Nicole Parkinson
04:46 24 Feb 21
Craig Kenyon
Craig Kenyon
01:17 24 Feb 21
Christina Tranberg
Christina Tranberg
18:44 23 Feb 21
Someone was out next day! (it was non emergency) The woman booking me in (I believe Kathy?) was wonderful and helpful. Keegan was friendly and very efficient when performing the service. Price was as quoted. I’m very pleased with the service I received from Norm’s and would be comfortable recommending them.
Jennifer McKee
Jennifer McKee
00:06 21 Feb 21
Fast, efficient, friendly - very reasonably priced- and on a Saturday! Certainly would recommend them
Parnell Painting
Parnell Painting
19:23 19 Feb 21
Excellent service. Our gas hot water tank started releasing debris. We had a new one installed in under 24 hours from placing the initial call. Travis the technician was efficient, professional and polite.
rebeckah aldred
rebeckah aldred
22:55 16 Feb 21
Shirley Woyke
Shirley Woyke
22:47 16 Feb 21
Bernice Ouellette
Bernice Ouellette
22:13 16 Feb 21
Travis arrived right on time to replace my tap but when he went to shut off the water he noticed my hot water tank was leaking. He called to have a new tank dropped off and replaced it as well. He was polite professional and a pleasure to deal with. The service was awesome and the price was very fair. I would highly recommend Norm’s Plumbing if you’re looking for a reliable local business that does an outstanding job!
leigh cai
leigh cai
19:27 11 Feb 21
Daria Holmboe
Daria Holmboe
18:14 11 Feb 21
Excellent service even in emergencies. Very professional and knowledgeable
Marcel Campeau
Marcel Campeau
18:58 10 Feb 21
Extremely professional.
bill wilson
bill wilson
02:07 10 Feb 21
Jennifer Loucks
Jennifer Loucks
19:46 09 Feb 21
Craig Diachuk
Craig Diachuk
19:39 09 Feb 21
Sila Tedesco
Sila Tedesco
03:20 09 Feb 21
Steve Hamilton
Steve Hamilton
19:41 08 Feb 21
Great service. Malcolm was helpful and friendly and answered all my questions.
Dennis Boehm
Dennis Boehm
16:58 08 Feb 21
Barry Reid
Barry Reid
18:13 05 Feb 21
Sigrid Bruk
Sigrid Bruk
22:45 04 Feb 21
My old cast iron pipes were failing and after 2 bouts of water damage within 6 weeks Devon from Norms came out and fixed the remaining pipes that were going. I am SOOOO happy with the way Devon was able to figure out not to have to remove cupboards but go through the backs of them into the wall. It made his job a bit more of a tight fit, but he really tried to help me out and I am very appreciative. Thanks again!
Walter Ernst
Walter Ernst
20:57 04 Feb 21
Jamie Bates-Eamer
Jamie Bates-Eamer
23:51 03 Feb 21
Gail Florence
Gail Florence
19:43 01 Feb 21
Lisa O'Connell
Lisa O'Connell
03:44 30 Jan 21
Matthew Nesbitt
Matthew Nesbitt
00:55 30 Jan 21
Darren McLean
Darren McLean
23:57 29 Jan 21
Keenan Giles
Keenan Giles
23:34 29 Jan 21
Very nice install of ductless heat pump. Knowledgeable and professional technicians did a great job and kept the area clean while working and before they left. Would definitely recommend Norm’s for a fair price and excellent service.
Susan
Susan
16:01 28 Jan 21
Lynn
Lynn
22:56 27 Jan 21
Yup
Yup
02:46 27 Jan 21
Susan Stacey
Susan Stacey
01:29 27 Jan 21
Darrell Owen
Darrell Owen
03:03 26 Jan 21
Sandy Godfrey
Sandy Godfrey
00:42 26 Jan 21
This is the third time I've used Norm' Plumbing. They have always arrived the day I called and have solved the problem. I highly recommend this company.
Liza Potvin
Liza Potvin
21:30 25 Jan 21
Helpful. Kind. Expedient.
David Collier
David Collier
19:06 23 Jan 21
Excellent, Devon found the problem swiftly and resolved it expertly. He is a professional and also made some preventative recommendations.
Terry Pope
Terry Pope
00:30 23 Jan 21
Linda Taylor
Linda Taylor
23:49 22 Jan 21
Walter Scott
Walter Scott
19:56 22 Jan 21
Brad McEachern
Brad McEachern
17:56 22 Jan 21
As usual always pleasant, on time, answer all your questions and more.I feel the job is always done properly!Great company !!
thomas prethesh
thomas prethesh
22:24 21 Jan 21
Margot Bodchon
Margot Bodchon
20:14 21 Jan 21
Todd (repair Tech), found the problem immediately, got to work right away, fixed within the 1/2 hour. Todd showed us pictures of the problem, explained it thoroughly, provided advice for the future of the equipment.Excellent and trustworthy.
Robert Brownsword
Robert Brownsword
19:37 20 Jan 21
Clarice Tyce
Clarice Tyce
17:56 20 Jan 21
Howard
Howard
00:20 20 Jan 21
Very efficient, very professional, good service, courteous. Highly recommend. Will surely use their service again.
MidIsland Mortgage
MidIsland Mortgage
19:36 19 Jan 21
The technician arrived early and promptly fixed a heating issue we were having. He understood that we needed it done asap as it was a massage office and clients needed heat for their appointments. Very happy with service!
Dave Beer
Dave Beer
02:41 19 Jan 21
Three members of Norm's staff arrived at 9:00 on the day promised for a furnace installation. They were pleasant, knowledgable and professional at all times. The furnace was replaced and tested by 4:00 PM. This was not our first experience with Norm's staff and will not be our last.
Rob C
Rob C
23:13 18 Jan 21
Same day service for a semi-urgent problem. Thanks!!
Collin MacQuarrie
Collin MacQuarrie
00:01 16 Jan 21
I recently used this company for several projects in my upstairs renovations. As it was getting close to Xmas I was very happy to get someone to do the work. The work itself was done to my satisfaction although there were some issues around the billing as the young lad had forgotten to include some of the parts in the original bill.They sent an invoice for the new amount which I never received so they phoned. I was quite surprised as I thought the bill was plenty high enough for the work done. After some back and forth with the office lady Erin (who is very nice btw) I finally heard back from the manager and he straightened things out.It is my opinion that it's easy to do all this when everything goes perfectly. The true measure of a company is how they deal with you when there is an issue. Dave the manager came through big time so I can happily recommend them for your plumbing/gas fitting needs. Not quite 5 stars but we'll give them 4 1/2.
Iris Symon
Iris Symon
23:38 15 Jan 21
박지선
박지선
18:00 14 Jan 21
sherry kissinger
sherry kissinger
01:59 14 Jan 21
Outstanding service. From the estimate to the job completion, all professionals were respectful, work oriented and efficient. Both thermostat installer and gas fitter provided comprehensive tutorials on how to use the new equipment. They even marked the filter for ease of change. I was quoted two days for installation and it was completed in one. The sheet metal worker called and arranged to come early for the challenging under stairwell installation. I was impressed with the apprenticeship aspect of the company. It was a very positive experience.
Tyler Keith
Tyler Keith
19:25 13 Jan 21
Marci Mudford
Marci Mudford
19:23 13 Jan 21
Upon removing our existing kitchen during our renovation we realized we had to change the drainage for the sink and dishwasher to run below the existing floor... we thought this was going to be a huge problem and expense. Called on Friday, explained the issue to the service manager. Monday morning a service tech showed up as promised. We explained to Keegan the new kitchen design and he immediately knew what to do... a quick trip to the shop to grab a few parts and in no time he had the plumbing moved under the floor and into the new location. He was prompt, polite, and professional, and the price was what we considered to be very reasonable. We couldn’t be more pleased with Norm’s plumbing and particularly Keegan’s work! Definitely our go to company for aloof our future plumbing and heating needs. #savedtheday
Becky Hanson
Becky Hanson
04:42 13 Jan 21
Lucille Giesbrecht
Lucille Giesbrecht
19:20 12 Jan 21
Great technician. Very professional.
Frank Giesbrecht
Frank Giesbrecht
17:54 12 Jan 21
We had a thorough and wise investigation of a water leak where the hot water tank was. The attending plumber was wise enough to not assume. It ended up being a water valve for interior water supply as we had recently gone away for a week and when returning had not completely turned it all the way back on. The plumber said sometimes they leak when not turning it all the way on. Plus our water pressure was to high for interior plumbing. Fixed that too. So we had both the exterior in interior water valves replaced plus our 9 year old water tank. We are most pleased with this service plus every single service we have has done previously with Norm's , being a previous hot water tank replacement 9 years ago and Furnace about the same . Always great advice and service. Plus this last visit was same day. Saved a lot of water damage from further leaking water.😁👌👍. Frank Giesbrecht , Nanaimo
Tony Liu
Tony Liu
23:15 11 Jan 21
Larry Harrison
Larry Harrison
20:29 08 Jan 21
mitenko david
mitenko david
19:15 08 Jan 21
jeff johnson
jeff johnson
16:55 08 Jan 21
Robyn Guinn
Robyn Guinn
21:42 07 Jan 21
Tricia Barnes
Tricia Barnes
01:14 07 Jan 21
Alex Quinn
Alex Quinn
00:41 07 Jan 21
Devon just replaced a tap in my bathroom. Super nice guy. Quick, clean and great job.
Christina Meyer
Christina Meyer
22:12 06 Jan 21
Honestly Norms has always been great service at a reasonable price. I’ve had them to our house for a multitude of different things and they are always so responsive and professional! I will continue to use norms for all our heating and plumbing needs!
Merlin Larson
Merlin Larson
19:47 05 Jan 21
Perfect operating order
Brady Calancie
Brady Calancie
01:06 05 Jan 21
Gerald Semple
Gerald Semple
19:05 04 Jan 21
carolyn bromage
carolyn bromage
18:58 01 Jan 21
Todd arrived at about 5:00 p.m. and stayed for almost 2 hours. He stuck with a complicated hot water/boiler system until we had heat, all with a great attitude. I have been using Norm's for about 20 years and have always been more than satisfied.
Sarah Larson
Sarah Larson
04:12 01 Jan 21
melissa lavoie
melissa lavoie
00:09 31 Dec 20
Rick Wagner
Rick Wagner
20:30 30 Dec 20
Norm's Plumbing has serviced our rental property in Nanaimo for the past 4 years. The service has been professional and timely - tenants only call when something is urgent - and they do well communicating directly with the tenants and getting the job done to the tenants and our satisfaction.Norm's professional plumbing mechanics usually arrive within a few hours of the call. Thank you.. Rick & Trish Dec 30.2020
Holman Family
Holman Family
17:41 30 Dec 20
Wonderful service, clean, friendly, and did an amazing job! We had a furnace repair, new water tank installation, and then a new furnace installation when our ancient furnace quit. Our favourite company for sure
Mike Delves
Mike Delves
00:36 30 Dec 20
Amy Johansen
Amy Johansen
00:30 30 Dec 20
Ben Coates
Ben Coates
15:47 29 Dec 20
Great service from Travis at Norms, was there within 2 hours of my call and had the job completed an hour after that, quote was right on point. Very pleased with them and am grateful to finally find an honest team that supports their clients!
Octo Tech
Octo Tech
16:24 28 Dec 20
Jeff Wilson
Jeff Wilson
20:19 27 Dec 20
Igniter blew, called and had immediate response, even being a weekend. Would recommend Norm's to anyone requiring any HVAC service.
Bill Baird
Bill Baird
02:25 26 Dec 20
Curtis Jones
Curtis Jones
18:07 24 Dec 20
Elisa Paoluzzi
Elisa Paoluzzi
04:11 23 Dec 20
Thanks again for coming out to fix some minor issues with the instal - super appreciate your responsiveness!
Jodie Williams
Jodie Williams
22:20 22 Dec 20
Coulton Potter
Coulton Potter
17:32 22 Dec 20
luke mccullum
luke mccullum
17:03 22 Dec 20
Everything was great.
Jim Bjarnason
Jim Bjarnason
20:23 18 Dec 20
They did a good job they were really quick and efficient the to of them worked well together
Navikeeg
Navikeeg
22:11 17 Dec 20
Trish Mclachlan
Trish Mclachlan
16:34 17 Dec 20
Tammy Scholey
Tammy Scholey
02:07 17 Dec 20
Very courteous company. Todd from Norm's plumbing and heating is very trustworthy and prompt. We were very pleased with the repair to our furnace and their quick response.
Linda Fraser
Linda Fraser
21:01 16 Dec 20
Barb Cooley
Barb Cooley
20:24 16 Dec 20
Mike Uhre
Mike Uhre
18:43 15 Dec 20
Just move to Nanaimo. Needed our heat pump checked called and they were here less than an hour later! Rod the tech was friendly, professional and VERY knowledgeable! We highly recommend them!
Theo Finigan
Theo Finigan
18:29 14 Dec 20
Bruce Drinnan
Bruce Drinnan
01:18 14 Dec 20
Water line from meter to house had a leak. Was leaking onto basement floor. Norm's Plumbing put in new line. Very little mess. Some yard work that will be done in spring to replace grass etc.
GLENN PURCELL
GLENN PURCELL
06:21 12 Dec 20
Melanie Midgley
Melanie Midgley
04:08 10 Dec 20
So grateful for the service from Norm's to replace our old gas furnace. Friendly, kind and helpful staff all along the way!
Anantsiaq
Anantsiaq
03:12 10 Dec 20
They are excellent, friendly, polite.
Jane Christensen
Jane Christensen
23:22 09 Dec 20
Jennifer Tunison
Jennifer Tunison
17:48 09 Dec 20
Nigel Appleby
Nigel Appleby
00:47 09 Dec 20
Work was done professionally and efficiently. A leaking heat exchanger in our instant hot water heater was diagnosed during a maintenance visit and then replaced under warranty during a follow up visit.
Dianne Donald
Dianne Donald
23:19 08 Dec 20
Deplorable IslandGirl
Deplorable IslandGirl
20:11 07 Dec 20
Bertram Starke
Bertram Starke
00:17 07 Dec 20
Bradley Luoma
Bradley Luoma
19:24 06 Dec 20
Richelle Treavor
Richelle Treavor
02:47 04 Dec 20
Brenda Schnell
Brenda Schnell
17:55 02 Dec 20
Polite and professional service with proper safety measures. Installation of my new water heater was quickly done at a reasonable price. I will definitely use this company again.
Dan Hall
Dan Hall
23:08 01 Dec 20
Lexitor Medical
Lexitor Medical
23:04 01 Dec 20
Jody Grimm
Jody Grimm
21:01 01 Dec 20
We are so pleased at the value and professionalism we see in the team at Norm's. We used a competitor in town before and we are much happier now that we have Norm's.
Linda DeFehr
Linda DeFehr
18:36 01 Dec 20
We always call Norm's for all our gas & plumbing needs. They are reliable,fast and efficient !!
Russ Nugent
Russ Nugent
18:02 01 Dec 20
I have used Norm's on 2 occasions and they step up to the plate ASAP when I have needed them! THE Guys are wonderful and smart and get the job done efficiently!!
James Straith
James Straith
00:54 01 Dec 20
Fast response and professional expertise.
aranson68
aranson68
21:01 30 Nov 20
This is my second time having to call Dave, both times the response and repairs were excellent. Very professional to deal with.
Jess Husson
Jess Husson
17:47 30 Nov 20
Jon Friesen
Jon Friesen
03:18 30 Nov 20
We've been using Norm's for years. They've installed and serviced our furnace and on demand water heater. Always great to work with and quick to respond. Recent maintenance visit (Nov 2020) and they took all COVID safety precautions and were helpful, friendly, and professional.
Wade Graham
Wade Graham
22:37 26 Nov 20
I called because I needed my furnace looked at . Within minutes I had an appointment made for the next day . Rod was at my house at the time he said . He fixed my furnace very fast and what a pleasant person . We all know what it can be like to have someone fix appliances at your home . What a professional and great personality. He looked at other things in my home and recommended what I should do every year . I will be using this company from now on . Thanks Rod and Merry Christmas.
James Marwick
James Marwick
15:24 25 Nov 20
Anita H
Anita H
03:52 24 Nov 20
Fantastic service as always with Norm's! Organized and completed our bathroom reno on budget and on time. Have been using them for years for minor things as well as through a few emergencies-love their service!
Andrew williams
Andrew williams
22:02 21 Nov 20
Have them service our furnace every year.
Maxwell Stevenson
Maxwell Stevenson
21:55 19 Nov 20
Don Elliott
Don Elliott
21:49 19 Nov 20
My hot water tank started leaking. One phone call to Norm's Plumbing was answered immediately in the morning and within an hour an appointment was set to replace the hot water tank that afternoon. Amazing service at a reasonable cost, highly recommended!
Al Carter
Al Carter
02:18 19 Nov 20
Dean did an excellent job. Very happy with his service.
Jodi R
Jodi R
01:45 19 Nov 20
Shelley-Anne Gajda
Shelley-Anne Gajda
16:03 17 Nov 20
martin davies
martin davies
05:16 17 Nov 20
Have needed plumbing help and gas fire repair/service over last few weeks. Service was awesome from Graham Travis and Matt who helped us with the issues without any problem. On time quick response. Clearly explained what needed to be done and fair pricing. Would not hesitate to call them if needed again
GG Bonfield
GG Bonfield
00:04 17 Nov 20
I've relied on Norm's through the years for plumbing & heating needs, always great service. This time it was the gas fireplace. Todd was on time, assessed and explained in layman terms the problem, ordered the replacement part, returned in a few days to install. Our unit is working flawlessly now, our heat loving dog is also very happy. Great local business, friendly office staff too. Thanks.
Linda Layne
Linda Layne
23:08 13 Nov 20
charles Park
charles Park
00:39 13 Nov 20
Derek Friesen
Derek Friesen
21:02 12 Nov 20
Adrianschneider Schneider
Adrianschneider Schneider
03:06 12 Nov 20
Fantastic service always with a smile. Wouldn't recommend anybody else!!
Denis Turgeon
Denis Turgeon
14:59 11 Nov 20
Heather Smith
Heather Smith
03:47 10 Nov 20
Good quality service, I called them after Super Plumber didn't show up for 2 days, definitely would refer Norm's Plumbing to everyone
Bob McCauley
Bob McCauley
17:59 08 Nov 20
T LH
T LH
20:20 07 Nov 20
As Always, Dave responds to our needs SO Quickly and Happily! Met Technician Malcolm for the first time, he was awesome! We will be back!!
Tom O'Byrne
Tom O'Byrne
17:00 06 Nov 20
Marty Shepard
Marty Shepard
20:08 05 Nov 20
paul mitenko
paul mitenko
16:47 05 Nov 20
Jeremy Conn
Jeremy Conn
17:27 04 Nov 20
Very impressed with customer service and Rod was super helpful!
Bryn Savage
Bryn Savage
16:27 04 Nov 20
Called Norms Plumming at 1pm and had service by 3pm.First class service. This is the second call to Norms plumbing since moving to Nanaimo. Had Keegan attend call both times. This guy is polite , fast and a big asset to the company. Thank you.Bryn
Jason L
Jason L
16:05 04 Nov 20
VI Granite & Quartz Countertops
VI Granite & Quartz Countertops
19:39 03 Nov 20
We've used Norms Plumbing and Heating on various occasions and have always received excellent service! Thanks again
Karen Travers
Karen Travers
23:48 02 Nov 20
Gina M
Gina M
21:51 02 Nov 20
Carly Carey
Carly Carey
19:13 02 Nov 20
I really appreciated Norm's Plumbing quick response to our home right after Thanksgiving. We have a unique water system, but Norm's was up for the job. Quick to respond, professional and very easy to work with!
Morgan Carey
Morgan Carey
18:47 02 Nov 20
Always get great service from these guys! Thanks Norms!
Michael Dickhout
Michael Dickhout
02:30 02 Nov 20
Bob&Roberta Noble
Bob&Roberta Noble
17:46 30 Oct 20
Lnda Madson
Lnda Madson
21:06 27 Oct 20
Gas fireplace inspection and cleaning.
Tina Broda
Tina Broda
20:04 27 Oct 20
Troy Yuill
Troy Yuill
19:49 27 Oct 20
Clayton Kristiansen
Clayton Kristiansen
18:05 27 Oct 20
👍even though the problem turned out to be my screw up, he didn’t tease me about it only laughed a little. I’d call again.
Dave Brown
Dave Brown
00:58 27 Oct 20
The installation Team was fantastic. Great attitude with an attention to details. Appreciate the efficiency with which they converted my house to natural gas heat. Great job guys!!
Garry Firth
Garry Firth
21:15 26 Oct 20
We've used Norm's several times over the years and have always had prompt, curteous and professional service.
Peter/Balbir Westaway
Peter/Balbir Westaway
17:05 26 Oct 20
Dale Zapotichny
Dale Zapotichny
01:08 24 Oct 20
Sarah Mclauchlan
Sarah Mclauchlan
22:33 23 Oct 20
Ashley Czinger
Ashley Czinger
17:21 23 Oct 20
We had Norm’s in to do an annual service on our furnace, heat pump and natural gas fireplace. We also had a plumber in from Norms to check our toilets as we just bought a new house and didn’t know when the last time the wax seals were replaced or a service on the HVAC system was done. Turns out we have a different type of one piece toilet with a guard over the seals, he was super honest and informed us the seals didn’t need to be replaced. Both gentlemen from Norms were great, super friendly, helpful and very thorough. Will be using Norms again next year for our annual service!
Janet Edens
Janet Edens
22:25 22 Oct 20
Very good service
Kate Dalton
Kate Dalton
22:00 22 Oct 20
melissa rieger
melissa rieger
08:52 22 Oct 20
Mckenzie Clan
Mckenzie Clan
13:36 21 Oct 20
Lila Perry
Lila Perry
23:54 20 Oct 20
Norm's did a complete heating and plumbing install on our home renovation just over a year ago. The tradespeople I dealt with were professional, friendly and competent.I just had them come back for our first annual maintenance. It took about 2 weeks for the appointment date, but I was fine with that. The service was excellent.
Mark Christie
Mark Christie
20:44 20 Oct 20
Great service came when they said very professional friendly Plumber
Mark Thane
Mark Thane
01:20 20 Oct 20
Diane Perdriel
Diane Perdriel
06:47 19 Oct 20
Excellent service and fair price
Randy Munro
Randy Munro
14:58 17 Oct 20
Inspection of furnace, water heater, fire place, and gas stove. Todd was professional and informed me of any concerns. Used Norm's in the past and will continue to use their service.
Mel Petreman
Mel Petreman
19:19 16 Oct 20
Sean Moore
Sean Moore
18:58 16 Oct 20
Repaired electric hot water tank promptly & professionally
Loretta FakelastnameOMG
Loretta FakelastnameOMG
22:52 15 Oct 20
Had Norms Plumbing and Heating in to give my furnace its winter checkover. I found the service excellent and the furnace guy very pleasant.
Patrick Kalk
Patrick Kalk
20:24 14 Oct 20
William Huhn
William Huhn
19:13 14 Oct 20
Prompt, professional service at a fair price. Will definitely call again for upcoming bathroom renovation.
Colleen Hickey
Colleen Hickey
04:26 14 Oct 20
Shannon Arnold
Shannon Arnold
19:10 13 Oct 20
Quick and thorough.
Bett Cox
Bett Cox
18:24 13 Oct 20
Karen Sim
Karen Sim
19:08 09 Oct 20
Conor Watts
Conor Watts
01:33 08 Oct 20
Very friendly, punctual, and had the issue diagnosed quickly.
Dave Hitchcock
Dave Hitchcock
19:27 06 Oct 20
Bill Gutsch
Bill Gutsch
16:08 06 Oct 20
Todd was efficient and very knowledgeable.
Jack Li
Jack Li
20:56 05 Oct 20
Jason Heagle
Jason Heagle
17:39 05 Oct 20
Great service....professionals in everyway
Jennifer Kennedy
Jennifer Kennedy
18:53 04 Oct 20
Very professional, work was well done and only did what was needed, i.e. didn't try to pressure sale us into paying for additional work that wasn't needed.
Jeff Main
Jeff Main
17:14 02 Oct 20
Repaired furnace vent pipe installed by another outfit. Needed to be moved to access hrv filter. Fast and painless. Good job
Louise Schulz
Louise Schulz
21:24 01 Oct 20
Came at once, super professional did work quickly, friendly and helpful. Awesome overall!
Davis Germain
Davis Germain
17:44 29 Sep 20
Prompt, efficient, courteous, goes "the extra mile"
Laara Dalen
Laara Dalen
21:12 26 Sep 20
I’ve called Norms Plumbing a number of times for small and larger jobs. I will likely call them again. They are professional, prompt and they stand behind their work. Their prices are fair. It’s important to me that they stay in business as warranties are good only if the trade can stay in business.
Sharon George
Sharon George
00:17 26 Sep 20
I’ve used Norms Mobile Services a number of times. They are always on time, courteous, get the job done and fair. They just installed a new gas hookup for my new gas stove. Did an excellent and reliable job.Yes, would recommendSharon George
Don Radford
Don Radford
17:11 25 Sep 20
Todd and Braydon were on time, courteous, professional and efficient. Hard to ask for anything more.
Greg Bowes
Greg Bowes
15:19 25 Sep 20
A great experience!Rod came to do an annual Heat pump inspection. He was prompt, professional and very knowledgeable. The service is reasonably priced. Norm's is a local company with a long history in Nanaimo, recommended highly.
Perry Fleming
Perry Fleming
14:44 24 Sep 20
always on time and professional work
Glenn Pedersen
Glenn Pedersen
23:15 23 Sep 20
Christine Thompson
Christine Thompson
19:40 23 Sep 20
Aurora Richards
Aurora Richards
16:36 23 Sep 20
tom mac
tom mac
02:03 23 Sep 20
Very professional and prompt service. Will use again.
Pamela Moffett
Pamela Moffett
21:34 21 Sep 20
Sheila Boutcher
Sheila Boutcher
18:21 21 Sep 20
Cam Mac
Cam Mac
03:48 18 Sep 20
Prompt ,reliable service - everytime !
Penny Maday
Penny Maday
22:17 17 Sep 20
dwayne westby
dwayne westby
03:02 17 Sep 20
Joseph L
Joseph L
21:14 16 Sep 20
Sandra Reder
Sandra Reder
17:39 16 Sep 20
Kenny Ry James
Kenny Ry James
07:29 16 Sep 20
Replaced all water line and installed new hot water tank. Excellent service and finished in 1 day
Brad Loland
Brad Loland
01:29 16 Sep 20
Outstanding service,they responded fast with the problem i had. They were exceptionally polite and caring with my issue and a reasonable price for the last minute response.They save my trailer. Thanks to norm's service. i hope i don't have to call you again but if i do, i know who to call
Vancouver Vanagon
Vancouver Vanagon
23:06 14 Sep 20
Mike Weaver
Mike Weaver
17:30 12 Sep 20
Jessica Gibson
Jessica Gibson
20:58 10 Sep 20
Rod and Braeden were fantastic, and arrived on time to do annual maintenance on our furnace and hot water tank of our new home. Rod was very enthusiastic and knowledgeable, using metaphors and visuals to help explain the goings on in our furnace. We will be using Norms again without a doubt, as the service was fantastic, quick, honest, and factual. Thank you again Rod and Braeden, job well done on educating us and maintaining our home 🙂
Dean Ferguson
Dean Ferguson
17:43 10 Sep 20
Brenda Anderson
Brenda Anderson
21:51 09 Sep 20
Wendy Huntingford
Wendy Huntingford
21:00 09 Sep 20
Dave Ogston
Dave Ogston
01:59 09 Sep 20
Josephine C.
Josephine C.
00:30 09 Sep 20
Chris Lang
Chris Lang
22:54 08 Sep 20
Had an ongoing leak in my hot water tank that Norm's removed and replaced. Responded super fast - literally 5 hours from the initial phone call to the completed job. I have used them several times in the past and all of the staff I have dealt with are competent, efficient and friendly. Give them a call; you won't be disappointed!
Zoe Tydeman
Zoe Tydeman
18:27 08 Sep 20
Isabel .S
Isabel .S
16:48 04 Sep 20
Dell Thomson
Dell Thomson
23:51 01 Sep 20
Larry Logan
Larry Logan
22:48 31 Aug 20
Installation by pros Excellent work , fast and knowledgeable. Will definitely call them again .
shirley smith
shirley smith
18:01 31 Aug 20
Philippa Zapf
Philippa Zapf
23:03 26 Aug 20
A T
A T
20:26 26 Aug 20
Kari-Ann Bernier
Kari-Ann Bernier
19:37 25 Aug 20
hot water tank replaced , thanks again
Paul Nixon
Paul Nixon
19:24 25 Aug 20
Mike Seargeant
Mike Seargeant
19:42 24 Aug 20
Great service. Knowledgeable staff. Fixed my problem. 5 stars. Been a customer for 25 years.
Dick Reid
Dick Reid
23:37 21 Aug 20
We had a waste disposal that had become quite smelly. So, I booked Norm's and before the appointment, they called to say that they had had a cancellation and would we be home then for this garburettor removal. I said yes. And, shortly thereafter, Keegan arrived, pulled the disposal, replaced the drain and hooked up the ABS. All in short order. The service was excellent, Keegan was polite and efficient, the work was well done. Many thanks.
Jennifer VanderSchaaf
Jennifer VanderSchaaf
19:11 21 Aug 20
Reagan Newcomb
Reagan Newcomb
23:52 19 Aug 20
Sensuousmam
Sensuousmam
23:33 19 Aug 20
Absolutely the best service I have ever experienced!! Great local businesss!!!
Robin Miller
Robin Miller
17:33 19 Aug 20
Always fast, courteous, clean, and professional!
Tony Orchard
Tony Orchard
18:30 17 Aug 20
Andrew Bloodworth
Andrew Bloodworth
01:39 07 Aug 20
Keagan was stellar. He's been to the house twice this past year and couldn't have asked for a more professional outfit to handle my every plumbing and heating needs.
Denice McKay
Denice McKay
00:50 29 Jul 20
Cathie Mayovsky
Cathie Mayovsky
20:03 28 Jul 20
We had an issue. We called. They came. They fixed. Simple.
Doug Ross
Doug Ross
16:13 28 Jul 20
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-—_—-DJ__JiveOne___________________87
21:22 27 Jul 20
Kevin Delaney
Kevin Delaney
15:19 27 Jul 20
Always my go to Plumbing and Heating experts, both at work and at home!
Tricia Marsh
Tricia Marsh
15:20 24 Jul 20
Norm’s plumbing and heating is amazing ! They have done work at my home and office and the response time was super quick ! The job was completed in a timely manner and the service was great. Super knowledgeable staff will help you make the best decisions. Don’t hesitate to call Norm’s for all of your heating and plumbing needs.
Wayne Harmon
Wayne Harmon
03:07 24 Jul 20
Donald Wilson
Donald Wilson
23:16 22 Jul 20
Mabel Chen
Mabel Chen
21:54 22 Jul 20
Brenda Bernard
Brenda Bernard
18:09 22 Jul 20
Tamarah Holliday
Tamarah Holliday
17:50 22 Jul 20
Friendly, prompt and good $.
Doug Bourque
Doug Bourque
16:07 22 Jul 20
PressurePoint87
PressurePoint87
22:49 15 Jul 20
I contacted Norms Mobile for an issue with a potential leaking tub. I contacted Norms Mobile and they were extremely attentive in getting out to my residence. Luckily, their immediate attendance was not require but i greatly appreciate their eagerness to rectify the problem. An appointment was arranged and like clockwork, an employee of Norms Mobile called in advance and arrived when stated. Matt (the employee) was a top notch representative. He was attentive, investigative and was a great example of their business. Matt attended to the required job and was even kind enough to offer advice and his experience in becoming a plumber. I felt he went above and beyond what he was required to do. Please if you are in ever a need of a plumber in Nanaimo, Norms Mobile is the business you want to employ. This review isn't just about the business and experience, I am writing this with hope that Norms Mobile recognizes and acknowledges Matt for his outstanding work as an employee.Respectfully,Aaron.
Brenda Frew
Brenda Frew
22:38 07 Jul 20
Dave from Norms Plumbing and Heating is awesome! My garburator quit working and he helped me fix it over the phone. No Charge! It doesn't get better then that. Thank you! Norm's did a great job of replacing my hot water tank in the past as well. Fast and courteous.
Sandra Atkinson
Sandra Atkinson
18:47 07 Jul 20
A great quote/recommendation and excellent service for a ductless heat pump. The install was really well coordinated, efficient and professional. Thanks!
Debbie Richards
Debbie Richards
02:31 19 Jun 20
Called on norm's for a gas hot water tank. They returned my call with in 5 min. I had a new tank with in an hour and half from my first call. Highly recommended for quality service!
Madeline Crane
Madeline Crane
01:17 11 Jun 20
Quick reply for service. Personable plumber. Very nice job.
Cam Shiell
Cam Shiell
15:01 30 May 20
Norms installed a new heat pump and was done in a timely manner and they were professional! I'd recommend them for your heating and plumbing needs
Gayle Armishaw
Gayle Armishaw
22:24 29 May 20
Hot water tank dying. Showed up same day to replace. Thank you for such great service.
sarah boyce
sarah boyce
22:35 19 May 20
Thank you, got so many Good recommendations off Facebook and was and easy choice, they replied to me quickly and the job was done fast. Highly recommend!!
Laura McCamon
Laura McCamon
21:07 28 Mar 20
Carson found a small crack in a furnace line that two other technicians from other companies missed. He was friendly and efficient. I would definitely recommend him to others.