Customer Reviews

Our ratings speak for themselves.

What our clients say about us

Karen Travers
Karen Travers
03:47 19 Nov 22
They are very good at communicating and letting you know when they are on their way. Very knowledgeable and friendly.
Claire Bradshaw
Claire Bradshaw
21:01 18 Nov 22
The technician was very knowledgable and patient as he explained things to us in great detail.
Jesse Dean
Jesse Dean
18:20 18 Nov 22
Carollyne Leighland
Carollyne Leighland
01:34 18 Nov 22
Good good good. Second time I've used them. Will do so again.
Carol Mould
Carol Mould
01:11 18 Nov 22
Came on time, was very friendly and efficient. Unfortunatelywe need a new furnace but space heaters were delivered immediately and quote for new furnace came as well.
nan vanIdour
nan vanIdour
23:31 17 Nov 22
Susanne Andrey
Susanne Andrey
23:13 17 Nov 22
Todd recognized immediately what the problem was . Made some adjustments and the furnace is now running well. Thanks
Theresa Bilodeaux
Theresa Bilodeaux
01:42 17 Nov 22
Mark N
Mark N
01:02 17 Nov 22
Very polite Professional respectful installers. Amazing job done in a fashionable time.
Mark Nielsen
Mark Nielsen
23:34 16 Nov 22
My partner was home as I am in Ontario. She has had nothing but good things to say about your installers. On time, clean and very professional. The only thing I would suggest is when sending emails about start dates, rather then send two separate emails with different dates send one with both dates. I screwed up and arranged the electrician to day two as I did not realized there was two days worth of work.
Tyler Hicks
Tyler Hicks
21:04 16 Nov 22
Jill Styles
Jill Styles
01:30 16 Nov 22
Efficient, friendly service…the personal touch. Work fully explained with fast receipt of spare part, and installation.
Benny Yao
Benny Yao
16:09 15 Nov 22
Good company, good people, very good service, they are the best one so far.
Deanna Maughan
Deanna Maughan
22:11 14 Nov 22
I have been a customer for many years and always had excellent service.
Fitz_Ave
Fitz_Ave
20:52 14 Nov 22
Sherry Olson
Sherry Olson
14:41 12 Nov 22
Senior with failing water tank. We called and they installed the new tank the same day! Hot water in less than a hour. She was very pleased. I recommend Norms
Roy Wilson
Roy Wilson
17:29 11 Nov 22
The were very quick to respond, we were expecting to have to wait but they came within two hours of call. They also arrived on time. There representative was very efficient and communicated what he was doing and why. We had an outside tap leaking and the inside shut off valve was defective also. This is the only company we will use in the future.
Joanne Austin
Joanne Austin
01:28 11 Nov 22
Ron Newsham
Ron Newsham
00:48 11 Nov 22
Called office. Office administrator was very polite and in tune to our problem. They exhibited concern and gave direct answers to a time frame that we might receive help. Furnace tech. was well experienced and walked us through the problem. He was concerned with getting us the best possible price for the parts needed and had them installed as soon as the parts were available. Very happy with all the follow up and service.
Valerie Cooke
Valerie Cooke
21:10 10 Nov 22
Very professional installer.
Pauline Stewart
Pauline Stewart
20:36 10 Nov 22
Friendly on time service. I appreciated the phone call just before arrival. Information on furnace filters was very helpful. Thank you
Donna Shillington
Donna Shillington
19:12 10 Nov 22
Great Service. Knowledgeable. Leak could have been disastrous. Thank you.
Ernie Laurenciano
Ernie Laurenciano
19:00 10 Nov 22
I’ve had Rod visit my home multiple times. Great work, knowledge and attitude. Will continue using Norm’s for both home and work
Debra Kerr
Debra Kerr
22:56 09 Nov 22
Paula Webber
Paula Webber
19:54 09 Nov 22
Excellent service all around.
Michael Hurst
Michael Hurst
02:03 09 Nov 22
Melissa Casey
Melissa Casey
22:30 08 Nov 22
Malcolm, thank you so much! You were so polite, so helpful, so professional. Awesome service. Thanks again.
Jennifer VanderSchaaf
Jennifer VanderSchaaf
19:04 08 Nov 22
Craig Diachuk
Craig Diachuk
00:35 08 Nov 22
Ramanjit Kaur
Ramanjit Kaur
18:21 06 Nov 22
Quick service, i love that. Thank you so much Dave.
Jenny Phan
Jenny Phan
20:37 05 Nov 22
Greg was professional and effective. Great people and service. Highly recommended.
Kyle Young
Kyle Young
22:00 04 Nov 22
Guy Bouchard
Guy Bouchard
18:22 04 Nov 22
As always we receive quick and efficient service from Norm’s Plumbing. The technician courteous and knowledgeable pertaining to our issue.Thank you again for the great service.
Jim and Wendy McCann
Jim and Wendy McCann
03:45 04 Nov 22
On his way to another job Dean stopped in to look at the problem we were having and quickly came up with a great solution. We feel confident that the rest of the job will go just as smoothly once our new washer and dryer arrives from the supplier.The service we received was prompt, friendly and professional.
Derrick V
Derrick V
00:53 04 Nov 22
Was very impressed, had issues with my taps and they came out right away to look at it and went and got the parts they needed to fix it. Afterwards had a problem with the pipes themselves and after finding the leak myself they came out to check free of charge twice and told me the part I would need, bought it and they came and installed it promptly and at a very good rate.
Carole Ann Grayson
Carole Ann Grayson
18:38 03 Nov 22
The only thing I could have asked for was a quicker appointment time, but I know everyone is busy these days. They did call when they couldn't make the first appointment to reschedule rather than make us wait and wonder
Corinne Sharkey
Corinne Sharkey
16:20 02 Nov 22
derek mcnair
derek mcnair
02:20 02 Nov 22
Very professional and even called to let me know what time they would be arriving. They even called when they arrived, and waited an extra 5 mins after there arrival so I was able to let them in. The plumber then explained what the problem was and was able to fix it right away.
Tine Mortier
Tine Mortier
00:45 02 Nov 22
Replaced the fan in out HVAC
Guy MBC
Guy MBC
18:17 01 Nov 22
Paul Couture
Paul Couture
23:34 31 Oct 22
Found them to be helpful and quick with the installation of our hot water tank. Would recommend them to friends.
Yukinko
Yukinko
20:23 31 Oct 22
stephen portlock
stephen portlock
20:02 31 Oct 22
On time, friendly, repairs done
Craig Matsu-Pissot
Craig Matsu-Pissot
18:28 31 Oct 22
Travis did a very nice job, was friendly and professional.
Chris cogswell
Chris cogswell
02:12 29 Oct 22
Excellent service and quality work thank you everything seems to be working great 😊
Chris Lawrence
Chris Lawrence
23:53 28 Oct 22
Service was timely and friendly, my problem was diagnosed quickly and sorted out as fast as it could be. Technician was friendly and let me know everything that was going on as I was interested. I would recommend this service to friends and family.
George Meier
George Meier
19:01 28 Oct 22
Vanessa McCallum
Vanessa McCallum
18:33 28 Oct 22
Karen Sim
Karen Sim
17:52 28 Oct 22
Personable, friendly, efficient, and informative- I appreciate that level of relaxed professionalism, and will certainly be using Norm’s for my future needs.
Koren Bear
Koren Bear
17:34 28 Oct 22
Nichole Golby
Nichole Golby
14:17 27 Oct 22
We appreciated the honest opinion that an expensive upgrade that we inquired about was not a good option for our house. Norm recommended a less expensive option.
Al Carter
Al Carter
19:02 26 Oct 22
Graham did an excellent job. Very happy with his service.
Daryl Ashby
Daryl Ashby
16:25 26 Oct 22
This is a family run business (third generation). The gentlemen who attended our home was well prepared, quick at what needed to be done and thorough in his clean up when completed.
Fred Cleland
Fred Cleland
22:35 25 Oct 22
Aymen Shymko
Aymen Shymko
18:53 25 Oct 22
Kent Duffin
Kent Duffin
21:58 24 Oct 22
Fast efficient and courteous
Susan Le Grice
Susan Le Grice
19:37 24 Oct 22
They were great. Arrived on time, alerted when on way. I moved into a new home and as I had never had a gas furnace before, he took the time to explain everything to me. He even offered to get the gas fireplace going and turn on the pilot light for me. I will have them back every year to have the annual services done. Very professional.
Joan Newsome
Joan Newsome
02:53 22 Oct 22
Fast, efficient and excellent work and service!!! What more can you ask for!!!
Margaret Warren
Margaret Warren
20:50 21 Oct 22
daryl west
daryl west
18:55 21 Oct 22
Michelle Laycock
Michelle Laycock
17:44 21 Oct 22
Devon was a professional journeyman plumber with great customer service. Would highly recommend Devon at norms plumbing for all your household plumbing needs.
Chris Padley
Chris Padley
21:46 20 Oct 22
Norm’s and their technician Todd was great to deal with. Will definitely use again or recommend.
Janet Kawaguchi
Janet Kawaguchi
20:14 18 Oct 22
great friendly service
Vena Calver
Vena Calver
19:06 18 Oct 22
quilting grandma
quilting grandma
21:34 17 Oct 22
Prompt service. Attempted to find replacement part rather than having to purchase a new toilet. Certainly would recommend Norm’s Plumbing if you need a plumber.
Elly Soderstrom
Elly Soderstrom
19:45 17 Oct 22
Mike and Karen McCartney-McIntosh
Mike and Karen McCartney-McIntosh
18:53 17 Oct 22
Malcolm was great. Efficient and knowledgeable
Rick Steele
Rick Steele
16:19 17 Oct 22
Great service, Great Staff, Great combination.
Joe Boileau
Joe Boileau
16:29 16 Oct 22
Harold Brown
Harold Brown
22:46 14 Oct 22
Misho Dobrozdravich
Misho Dobrozdravich
21:57 14 Oct 22
Russell Ferneyhough
Russell Ferneyhough
21:27 14 Oct 22
Vivien Zhao
Vivien Zhao
18:10 14 Oct 22
no “antwerpisanicecity” name
no “antwerpisanicecity” name
00:53 14 Oct 22
Great experience!Hard worker, great value.
Rob Gunderson
Rob Gunderson
20:38 13 Oct 22
G Luvita
G Luvita
17:23 12 Oct 22
Einy Yanda
Einy Yanda
00:50 12 Oct 22
Gary Hallett
Gary Hallett
22:12 07 Oct 22
Very best servise on time great work
Vera Read
Vera Read
19:59 07 Oct 22
super fast and friendly service!
Nikki T
Nikki T
18:48 07 Oct 22
Amy set up the call our promptly to the teamDave called in a reasonable time, guided me to turn off the water, then I sent pics so they could see what we were dealing with.Travis arrived and went to work fixing the issue and explaining everything as he went. Ended up replacing both faucets in tub area as wear was seen in both.And at each step I was kept informed of when they were coming and assured it would be an easy fix which it was. Totally gave me piece of mind.Appreciate the friendly service and reassurances.
Nadine Linterman
Nadine Linterman
02:21 07 Oct 22
Norm's Plumbing and Heating is reliable and quick to help. I have used them for years and am very happy with them.
Kari-Ann Bernier
Kari-Ann Bernier
00:08 07 Oct 22
hot water tank replaced , thanks again
Barb Cooley
Barb Cooley
21:42 06 Oct 22
Maija Rawnsley
Maija Rawnsley
19:29 05 Oct 22
Dieter S
Dieter S
18:57 05 Oct 22
Very professional, truly concerned with our problem, acted fast to get parts once we send photos of fixture. The installation was quick, clean and efficient. Definitely would recommend for any plumbing service. We shall be using Norm's Plumbing for any plumbing problems in the future.
Steve McCann
Steve McCann
17:45 05 Oct 22
Had Norms walk me through on demand system in my house
Su Grimmer
Su Grimmer
17:45 05 Oct 22
I have used Norm's since 2009. You will not find better pros in the heating, cooling and plumbing business. I just had Rod complete the annual service of my furnace, hot water tank and fireplace. Every year I learn something new. They're very pro having their clients knowledgeable about how things work and ways to improve functionality. I've recommended them time and again to friends because, bottom line, they're the best.
Lisa Slogar
Lisa Slogar
23:13 03 Oct 22
Walter Svandrlik
Walter Svandrlik
18:21 03 Oct 22
Ravi Kandola
Ravi Kandola
17:16 03 Oct 22
Once again..... AWESOME!!! Everything was done very quickly and excellent service!!!! Thank you Norm's Plumbing
Alicia Johnson
Alicia Johnson
02:41 30 Sep 22
Quick reply. On time for scheduled service. Worked safely and thoroughly to complete the repair.Norm's is my go to for all plumbing and heating service, repairs and upgrades.
Fred Quant
Fred Quant
22:02 29 Sep 22
Got our fireplace working great ,was very knowledgeable and proceeded to work fast and do an excellent job, will be seeing him again next year
Andrew Bradley
Andrew Bradley
21:41 29 Sep 22
I am very impressed how quickly our call was returned and even more impressed how quickly our tank was replaced. Your technician, Greg was very pleasant and professional to deal with. Thanks so much, looking forward to a hot shower tonight.
Joyce Kelt
Joyce Kelt
23:34 27 Sep 22
Very good thank you
Mike Hunter
Mike Hunter
23:33 27 Sep 22
Fast service. A bit pricier than in past years, so I’ll just blame Justin for that.
Lee Trainer
Lee Trainer
23:31 26 Sep 22
Wow, these guys were great, in and out fast!
Bed Time
Bed Time
01:01 25 Sep 22
Professional service, knowledgeable answering all my questions. Will definitely use again.
joey Lougheed
joey Lougheed
00:50 24 Sep 22
Excellent
Valerie Laforce
Valerie Laforce
23:07 23 Sep 22
Alex Low
Alex Low
18:53 23 Sep 22
Great service. Job done very well. Service tech was very personable and professional. Will use them again for future jobs.
Kathy Lebid
Kathy Lebid
17:43 23 Sep 22
Braeden and Dean were very knowledgeable, thorough and friendly.The job was done quickly and professionally with much attention to detail. Areas were left clean and tidy. Two thumbs up!
GURDEEP PARMAR
GURDEEP PARMAR
00:54 22 Sep 22
Jaivik Pathak
Jaivik Pathak
23:50 21 Sep 22
Gordon May
Gordon May
19:08 21 Sep 22
Excellent experience once again! Thank you
Courtney Sanh
Courtney Sanh
21:21 20 Sep 22
Excellent every time we have needed services!
grace henderson
grace henderson
14:17 20 Sep 22
Pleased with results
Philip Motyka
Philip Motyka
04:12 20 Sep 22
Diane Wuschke
Diane Wuschke
21:57 19 Sep 22
Was amazed at how prompt Norm’s was at getting back to me with a time for service and how quickly someone came. The technician was very courteous, helpful and efficient. Will definitely recommend Norm’s to family and friends (and strangers).
Mark Swiecki
Mark Swiecki
19:27 16 Sep 22
Excellent service and friendly staff. Was impressed with attention to detail and competency as well.
robert mortimer
robert mortimer
15:19 16 Sep 22
Karen Benner
Karen Benner
19:50 15 Sep 22
Graham arrived shortly after I called Norm’s for help with a toilet tank leak. He took care of the problem promptly & was very kind & professional as always.
Gregory Clarke-Johnsen
Gregory Clarke-Johnsen
18:23 15 Sep 22
The installer , Graham, from Norm's plumbing is an experienced professional. He got the job of faucet installation done quickly and without any issues. I went with Norm's after talking with several plumbers. I sent pictures of the existing exterior faucet that needed to replaced to several plumbers who I wanted quotes from. Norm's plumbing was the only plumber to address the issue of inserting a new faucet into the existing outer stucco wall. Their solution was to insert the faucet through a 5" x 5" piece of plywood and mount the plywood to the exterior stucco... A very workable solution because it gives stability to the faucet. No other plumber mentioned the apparent stucco issue. I suspect the other plumbers would have attempted to set a new faucet into the existing stucco hole and just fill the surrounding hole with glue in an attempt to hold the new faucet into place.... a very poor solution...Which was done to another one of my exterior faucets sometime ago by some unknown installer.Another selling point for choosing Norms was that they made a point that the company is a honest company.Norm's plumbing's quote and final price was in line with the other plumber quotes. Although, I wonder how these prices are arrived at by all the Nanaimo Plumbers I contacted? Is there some trade board that sets these prices? As I mentioned each plumber's quote was around $275 for what turned out to be a 30 minute job which is ~$600 per hour... Rather high in my option.
ThePatriot
ThePatriot
16:41 15 Sep 22
Mike Newton
Mike Newton
16:29 14 Sep 22
Les H
Les H
15:59 14 Sep 22
Stefan Ferbrache
Stefan Ferbrache
14:11 14 Sep 22
Always good service 👍🏽I should know as i have been plumbing 37 years.
Carolyn
Carolyn
02:31 14 Sep 22
Came on short notice and completed the repair in a timely manner. Serviceman was both personable and professional. Have been using Norms for years for plumbing repairs, gas furnace installation and servicing.
Farzin Jafari
Farzin Jafari
02:19 14 Sep 22
Devon was great. Knowledgeable and efficient. Will use them in the future.
Dianne Kobe
Dianne Kobe
01:33 14 Sep 22
Robert Zver
Robert Zver
18:40 13 Sep 22
Simon Phillips
Simon Phillips
23:03 12 Sep 22
Dean did a great job. He's good at communicating the issue and a please to have in your home. Fixed it in good time and even tried to save us some money. Will use them again for sure.
Bruce Erickson
Bruce Erickson
20:13 11 Sep 22
Thank you to Devon the plumber for doing an excellent job, being professional and helpful.
Robert Selinger
Robert Selinger
12:58 10 Sep 22
Scott and Andrea Taylor
Scott and Andrea Taylor
00:00 10 Sep 22
I tried to fix a leaking toilet valve with a compression fitting on a Friday at 2pm. The leak got so bad I had to shut off the main water. Norms plumbing came to the rescue and was great, timely, quick and fairly priced. I highly recommend.
Pat Skailes
Pat Skailes
18:14 09 Sep 22
Daphne Stabler
Daphne Stabler
18:05 09 Sep 22
Great people, very efficient, thankyou for your fast services
sharen hubbard
sharen hubbard
22:33 08 Sep 22
Norms has been beyond great!They were there when we needed them and did great work!! Each person was fast, friendly and knew what they were doing.Many thanks!!
Matt Lahaise
Matt Lahaise
04:55 08 Sep 22
Over the years Norm’s has always been very professional, timely, thorough and they do great quality work. Anytime I need plumbing work done I call Norm’s without hesitation. I highly recommend them
Lynda
Lynda
21:31 07 Sep 22
The leak was discovered by another service company that needed the leak fixed before they could continue their work. I called Norm's and got a call back very quickly. They had a person out within 3 hours and the leak was located and fixed in a little over an hour. Thank you so much. This is not the first time I have been rescued by Norm's!
Margot Bodchon
Margot Bodchon
21:30 07 Sep 22
Many thanks Dave and Travis and Crew!,Very quick replacement of our old hot water tank. Friendly professional service.
Bob Anderson
Bob Anderson
17:38 06 Sep 22
Great service both times we used them.
Dave Nielsen
Dave Nielsen
22:15 05 Sep 22
Ryan Hill
Ryan Hill
00:57 04 Sep 22
James Marwick
James Marwick
01:44 03 Sep 22
Thanks again for the fast service :).
Marsha Weaver
Marsha Weaver
23:13 02 Sep 22
They installed a multi zone ductless heat pump. Installers arrived on time, were pleasant and worked efficiently to get the job done. Before leaving walked me through how to operate the system.
Darlene King Gaboury
Darlene King Gaboury
23:07 02 Sep 22
Great!!
Darcy Tagg
Darcy Tagg
19:57 02 Sep 22
Did an amazing job installing our heat pumps. The workmanship was top notch. Friendly installers. Highly recommend!
Rachel Carson
Rachel Carson
00:27 02 Sep 22
elva luo
elva luo
21:26 01 Sep 22
服务很好
Riley
Riley
17:55 01 Sep 22
Very quick to get back to me and got me on the schedule promptly. Work was done well and the installer was friendly and polite.
Steve Spain
Steve Spain
01:58 01 Sep 22
Anne Bethell
Anne Bethell
00:50 01 Sep 22
Discovered a leak in my waterline to the house. Norm's responded right away and new line was installed the next day. All employees were very professional and courteous. I would certainly recommend them.
J E
J E
17:50 31 Aug 22
Devon investigated problem, explained it and fixed it…very professional but easy to talk to…would hire him/norms again…
tina ungaro
tina ungaro
00:37 31 Aug 22
Wow, Todd was incredible!!!!! We gave had terrible experiences on this island before now. I highly recommend this company and Todd in particular.
batman robin
batman robin
15:31 30 Aug 22
I highly recommend Norm’s plumbing. Very professional and responded right away. They even came on their days off to check what was the problem to prevent further damaged to our property.The guys that came was very professional keep us an update of what was going on. Very knowledgeable and responsive to all the questions we have. Overall it was very pleasant working with this guys.
robert mazanik
robert mazanik
17:11 29 Aug 22
amazed dude
amazed dude
16:34 29 Aug 22
Devon was very prompt, and he worked very quickly. I am completely satisfied with the work done, especially as it was an emergency hot water tank leak on a Sunday. That means things get expensive quickly, so I appreciated that Devon was head down into the work.
lauar macleod
lauar macleod
18:33 28 Aug 22
always good service and quick, friendly staff
Iris Symon
Iris Symon
02:51 28 Aug 22
Friendly, efficient, approachable (didn't laugh at our foibles). Great serviceman!
Andrew G
Andrew G
01:54 27 Aug 22
Great, called when on route, and was very good at explaining why I was having the issues I was having.
behzad parand
behzad parand
19:36 26 Aug 22
Quick, Fast,Professional, and I m really happy call them and fixed my heat pump system on the next day.Thanks Todd and Norm's group for your quick responds in these hot days.
Ann Whalen
Ann Whalen
17:18 26 Aug 22
Great service.
Wayne Hupalo
Wayne Hupalo
23:48 25 Aug 22
Really appreciate the efficiency and quality of the work done. Thank you.
Taylor
Taylor
20:02 24 Aug 22
ODDS & Ns
ODDS & Ns
05:06 24 Aug 22
Great experience with Norms Plumbing. Carson and his team are courteous and professional. Will be calling them for all my heating cooling and ventilation needs!
Dan Jankowski
Dan Jankowski
20:57 22 Aug 22
Solid workmanship and solid labour. Dean and Braedon were awesome (especially Dean as he managed the whole process). Would definitely use their devices again.
Mira Baberi
Mira Baberi
19:46 22 Aug 22
Bonnie Siddon
Bonnie Siddon
19:48 20 Aug 22
The young men were both personable and professional - well done!
shawn reid
shawn reid
07:41 20 Aug 22
Quick response to my hot water heater issues. Fair price for the product and service provided
MagicFiretruck
MagicFiretruck
23:20 19 Aug 22
Brian Watters
Brian Watters
18:37 18 Aug 22
Tina A
Tina A
15:47 18 Aug 22
Norm’s plumbing was great! Devon came to replace my hot water tank. Super friendly, nice person. Answered my random questions and was really fast and efficient. When we ran into a little issue for space where my new hot water tank needed to go as space was very limited, we discussed options on how to make sure we could get it to fit and he tore out the baseboard and luckily we managed to squeeze it in without having to remove drywall. Devon cleaned up the area prior to leaving and took the old tank and cardboard with him. Super grateful they could get it done as quickly as they could for my renters. Definitely will use Norm’s plumbing again for any future work!
Anantsiaq
Anantsiaq
02:15 18 Aug 22
They are excellent, friendly, polite.
Peter Moss
Peter Moss
01:21 18 Aug 22
We had our heat pump repaired due to the air conditioning not working.Rod gave us excellent service and went above and beyond to solve the problem.
Cate Barratt
Cate Barratt
23:04 17 Aug 22
The guys were really friendly and did great work. Thx to Norms for dispatching an electrician too. I wasn’t ready for that part of the install and the heat was up today. I would definitely recommend Norm’s!
Gail Kennedy
Gail Kennedy
20:59 17 Aug 22
Came same day service and fixed problem quickly.
Pat Endrizzi
Pat Endrizzi
16:02 17 Aug 22
We have used Norm’s Plumbing & Services a number of times. Each time we were very satisfied with their service. The technicians are very knowledgeable and efficient. We will continue to use Norm’s whenever the occasion arises.
brendan rogers
brendan rogers
00:04 17 Aug 22
Robyn Fairful
Robyn Fairful
23:53 16 Aug 22
Did a great job…friendly,professional and on time.Definitely recommend!
Mike Thompson
Mike Thompson
17:57 16 Aug 22
I have used Norm's in the past and will continue to use them in the future. They answer their phones quickly, and get back to you quickly.They do what they say they are going to do when they say they will do it. A very professional company.
Norm Wilson
Norm Wilson
03:19 16 Aug 22
Graeme was on time, very personable, efficient and clear about what had to be done. We would not hesitate to use this company again.
Narissa Ma
Narissa Ma
22:14 15 Aug 22
Had a great gentleman explain my thermostat to my furnace and how to use it. He was excellent.
Derek Rickwood
Derek Rickwood
19:46 15 Aug 22
First contacted David Rush, our good neighbour, about our leaking hot water tank last Saturday.His service was incredible!He not only promptly called to know if our hot water tank’s was still under warranty by Monday morning 8am. He confirmed it was and installed a new hot water within hours.And had serviced our kitchen drainage right after that needed replacement.Impressive kind professional service by him and his son, Travis who had done the work!Derek Rickwood
Clint Peppler
Clint Peppler
22:41 12 Aug 22
Very professional and very responsive. Devon was very knowledgeable and helpful.
Maureen Delves
Maureen Delves
20:54 11 Aug 22
Old hot water tank fail. I had a little trouble with the answering service but I persevered. First thing next morning I had a call and the new tank was being installed by lunchtime. Efficient, no fuss installation. Thank you Norm's Plumbing
Michael Bassili
Michael Bassili
18:41 11 Aug 22
Too Busy
Too Busy
14:58 11 Aug 22
All Good. They have professional Plumbers.
Gerry Wolfe
Gerry Wolfe
00:41 11 Aug 22
I am a tenant. Owner was told unit had heat pump with AC and heat. Actually only electric heat, despite options on the control unit!Tech was very helpful, showed me how to change filters and showed me where the water heater was and recommended changing access panel screws with toggles for access in case of a linkage.I have used Norm's 4 times now, always happy with service, will use again if needed.
Celine
Celine
23:21 10 Aug 22
As always, fast and efficient service with Norm's.
Lucy Liu
Lucy Liu
21:28 10 Aug 22
Excellent and professional service, highly recommend.
Scott Ferguson
Scott Ferguson
19:00 10 Aug 22
Tom Shardlow
Tom Shardlow
18:30 10 Aug 22
Finally, a HVAC service with professional expertise.
Steve F
Steve F
14:08 10 Aug 22
Efficient, ; had correct spare parts ; gave information what to watch for for future ; repairs/maintains Natural Gas appliances
Lilybelle Locks
Lilybelle Locks
19:17 09 Aug 22
I’m one of 1100 positive reviews for this place, obviously they’re good! Malcolm was fast, professional etc didn’t upsell or BS and the bill was a little less than we expected. Would recommend!
GEORGY BOWEN
GEORGY BOWEN
18:18 09 Aug 22
TJ Kandrack
TJ Kandrack
17:35 09 Aug 22
He just did a great job. New what he was doing. Provided the correct material to do a job that will last a very long time. I have used Norm's Plumbing and Heating a number of times. Definately would recomment.
Steve Whittingham
Steve Whittingham
16:46 09 Aug 22
The technician Malcolm had a real challenge on his hands due to the inaccessibility of our old water heater. He knocked it out of the park. Amazing service.
Susan Bee
Susan Bee
06:29 09 Aug 22
Todd arrived on time, quickly determined what was wrong and fixed the problem…..great service you can always rely on. Malcolm, Travis, Carson and their staff are doing an exemplary job. Prices on par with everyone else. Thanks guys!
chris beatty
chris beatty
00:21 09 Aug 22
They were able to come on the same day I called. Very professional, found the problem quickly and explained what the problem was and fixed it.
Kim Adamson
Kim Adamson
18:35 05 Aug 22
Both men were curious, pleasant, and professional. It was a pleasure doing business with them.Thank you.
Brian Anderson
Brian Anderson
19:39 04 Aug 22
Edwin Heese
Edwin Heese
02:58 04 Aug 22
Ellen Morada
Ellen Morada
23:58 03 Aug 22
Quick and Efficient workers and that is Andrew
Steven Fines
Steven Fines
22:31 03 Aug 22
Norm’s plumbing was able to address our service request the same day due to an opening that had become available. Rod did an amazing job ascertaining the problem with our HVAC unit along with advising of helpful tips to ensure proper functioning and cost saving measures. I would definitely recommend using this company.
Valerie Capewell
Valerie Capewell
22:15 03 Aug 22
Super professional, explained everything, bill was reasonable. We are very happy. Norm's has become our go-to company, for peace of mind.
Derrick Loane
Derrick Loane
18:57 03 Aug 22
Always on time or will phone if delayed. Very professional, clean and courteous. Good value for your dollar.
Darlene Ludvigson
Darlene Ludvigson
00:39 03 Aug 22
Excellent service. Great guys
Brad Grocock
Brad Grocock
15:33 01 Aug 22
Ashley Henry
Ashley Henry
19:48 28 Jul 22
Tanner Swift
Tanner Swift
13:46 28 Jul 22
AC was leaking bad and they came asap and fixed it for us!
DONALD TANAKA
DONALD TANAKA
01:55 28 Jul 22
Great people! Todd did a great job leading his team!
Bonnie Parhar
Bonnie Parhar
18:54 27 Jul 22
Excellent service, I always call them for all our needs
Samantha Walsh
Samantha Walsh
05:07 27 Jul 22
Denice Zonnenberg
Denice Zonnenberg
03:15 27 Jul 22
The gentlemen that showed up were courteous and professional, and put me at ease in no time. And same day service! Will definitely use this company in future. Thank you!
Verdonna Noye
Verdonna Noye
20:01 26 Jul 22
Steve Rollheiser
Steve Rollheiser
18:39 26 Jul 22
Hi. Fast professional same-day service to remove aging hot water tank and replace with a new one. A little pricey but worth it! Two workers were pleasant and efficient.Happy to recommend them to others.
sherry kissinger
sherry kissinger
22:33 25 Jul 22
Outstanding service. From the estimate to the job completion, all professionals were respectful, work oriented and efficient. Both thermostat installer and gas fitter provided comprehensive tutorials on how to use the new equipment. They even marked the filter for ease of change. I was quoted two days for installation and it was completed in one. The sheet metal worker called and arranged to come early for the challenging under stairwell installation. I was impressed with the apprenticeship aspect of the company. It was a very positive experience.
KELLY BOERS
KELLY BOERS
18:03 25 Jul 22
Marie Hopwood
Marie Hopwood
03:43 24 Jul 22
Kyle Parsons
Kyle Parsons
23:27 22 Jul 22
Picked these guys because I wanted the best and they delivered! It was 5 star service all around!
ZachvanG
ZachvanG
20:16 22 Jul 22
Todd came buy to fix our furnace. He was kind, professional and quick. Build up to get the appointment was kind of slow but I could probably take fault for that.Thanks norms!
Rebecca Taylor
Rebecca Taylor
19:51 22 Jul 22
Bella Cromack
Bella Cromack
17:39 22 Jul 22
The whole crew were very professional, knowledgeable and courteous. Cannot thank them enough for making our home comfortable to live in for many Summers to come.
Kirby Rietze
Kirby Rietze
06:16 20 Jul 22
Installed new furnace and heat pump on schedule and earlier than other quotes
José Robinson
José Robinson
22:35 19 Jul 22
Thorough throughout the entire process. Very professional.
Kinnie Mason
Kinnie Mason
05:09 19 Jul 22
Efficient, communicative and precise.
Richard Hoggarth
Richard Hoggarth
21:08 18 Jul 22
Their same day service for a non-urgent problem impressed me.
Keith Jones
Keith Jones
18:50 16 Jul 22
Andrew Gunson
Andrew Gunson
18:36 15 Jul 22
prompt and good service- no issues.
Magda Jando
Magda Jando
17:54 15 Jul 22
Debbie Osborne
Debbie Osborne
19:45 14 Jul 22
Paddy Wilson
Paddy Wilson
14:00 14 Jul 22
Sandra Thomson
Sandra Thomson
16:35 13 Jul 22
Great service and good price
Phil
Phil
14:38 13 Jul 22
Rich Williams
Rich Williams
00:06 13 Jul 22
Great job quick and efficient
J Graham Calder
J Graham Calder
22:25 12 Jul 22
Very knowledgeable technician and very prompt service
Dawn Smorong
Dawn Smorong
17:30 10 Jul 22
Rick Hyne
Rick Hyne
00:56 07 Jul 22
As both a home owner and commercial property operator having a plumber that is professional and timely on speed dial is important when you're looking to get things done.There are a lot of plumbing companies to choose from and I have used many over the years.These days getting the service you need, when you need it is not a given, but thankfully Norm's Plumbing and Heating has met the bar in each time I have called.I will use this company again.
Loretta Irish
Loretta Irish
23:58 06 Jul 22
Service was great, prompt reply as we did not have hot water for 3 days and they arrived first thing Monday morning, which was great! Thank you!
Margie Blackley
Margie Blackley
19:45 06 Jul 22
Very good service at a great price. Well done!
Karl Tarwitz
Karl Tarwitz
23:57 05 Jul 22
Angi Savenye
Angi Savenye
22:52 05 Jul 22
Tad Davis
Tad Davis
18:13 04 Jul 22
Norm's was fantastic. I noticed our water heater was leaking at 10:30 pm. Phoned Norm's the next day at 7:10 am (which they answered!) and they had someone at the house by 10:30 am with a new water heater. Finished the job by 1 pm. Doesn't get better than that. I would highly recommend Norm's to anybody after the great service we received!
shirley taylor
shirley taylor
19:51 28 Jun 22
Great service! Recommend by our neighbour..thank you.
Carol S
Carol S
02:22 28 Jun 22
Install of a heat pump with furnace & thermostat.
Doug Scott
Doug Scott
17:36 27 Jun 22
Excellent service, reasonable price.
Aaron Potvin
Aaron Potvin
16:18 24 Jun 22
They were fast and fixed the problem!
Farah
Farah
21:42 23 Jun 22
Nothing to say but positive about this business and the people that work there. Really super happy, had an AC installed and everything has gone as smoothly as possible. Would definitely recommend.
Tina Gonzalez
Tina Gonzalez
20:00 23 Jun 22
Mr Leamerz
Mr Leamerz
00:54 23 Jun 22
joe champagne
joe champagne
23:40 22 Jun 22
Great job, personal service Todd was great. Very thorough and gave lots of great feedback . Competitive pricing 👍 quick response .
derek gorman
derek gorman
12:32 22 Jun 22
Jodi Rogers
Jodi Rogers
21:12 21 Jun 22
Unbelievable service at very difficult time. We can't thank Dave, Don and Spencer enough; you have a customer for life! Thank you!
Lance Sullivan
Lance Sullivan
16:01 21 Jun 22
The Team at Norms was helpful, clean, considerate around my home, the install of our AC unit was fantastic, a overall excellent experience from the Norms team. we have been using them for years and have always been impressed.
Amarjeet Saroya
Amarjeet Saroya
14:55 21 Jun 22
Richard Whittet
Richard Whittet
12:33 19 Jun 22
Vicki parkhill
Vicki parkhill
17:13 18 Jun 22
Evesof Destruction
Evesof Destruction
21:40 17 Jun 22
Matthew was great. He answered all my questions and was very professional. Hope my new hot water heater works as hard as he did.
Raf Korkowski
Raf Korkowski
04:32 17 Jun 22
Christie Cooper
Christie Cooper
19:38 14 Jun 22
June Stefanek
June Stefanek
17:59 14 Jun 22
Devon did an excellent job finding and repairing a leak in our bathroom.
Daniel Vaillancourt
Daniel Vaillancourt
21:06 13 Jun 22
Great service!
Rebecca Anthony
Rebecca Anthony
16:49 13 Jun 22
Norm's plumbing and heating was efficient, professional and responded in a timely manner. We will use them again!
Hesham Sirri
Hesham Sirri
23:30 11 Jun 22
aaron grain
aaron grain
14:38 11 Jun 22
Lynn Haslam
Lynn Haslam
17:14 10 Jun 22
After months of having a leaking on demand hot water heater that no other company seemed to understand- A part was ordered - tweaked and done!! I wish I had started with Norm’s months ago. Super nice, responsive and professional.
Jason Jones
Jason Jones
00:57 10 Jun 22
Christine Griffiths
Christine Griffiths
20:02 09 Jun 22
Excellent service.
Sheena Majewski
Sheena Majewski
20:43 08 Jun 22
Norm’s was professional and super responsive to questions and the technician was knowledgeable, friendly and efficient. Thanks so much!
Randy Hall
Randy Hall
20:07 08 Jun 22
Fast friendly professional service
Angela Taylor
Angela Taylor
11:27 07 Jun 22
Excellent and professional
Jennifer Kelso
Jennifer Kelso
23:04 06 Jun 22
Had Norm’s Plumbing here to replace our hot water tank last week. The gentleman who came to do the work was extremely professional, courteous and considerate. He did an excellent job for us and was very knowledgeable as well as willing to share and explain pertinent details of the work performed. Highly recommend Norm’s for your plumbing needs!
James Haddou
James Haddou
02:12 03 Jun 22
Fast, friendly and knowledgable. I’d100% hire Norm’s again.
Lennie McDonald
Lennie McDonald
19:19 01 Jun 22
Bruce Whitehead
Bruce Whitehead
23:21 31 May 22
Paul Egger
Paul Egger
16:55 31 May 22
Joe Godard
Joe Godard
23:32 30 May 22
Dale Cave
Dale Cave
15:18 28 May 22
Jennifer Smith
Jennifer Smith
18:19 26 May 22
C Val
C Val
22:17 25 May 22
Gerald Huppertz (Bonaire Dreams)
Gerald Huppertz (Bonaire Dreams)
19:58 25 May 22
Susan Loomis
Susan Loomis
00:51 25 May 22
Good fast estimate and installation time
Carolyn Soucie
Carolyn Soucie
21:42 20 May 22
Susan Green
Susan Green
15:58 19 May 22
Very professional, answered all my questions. I needed a new go to company as my old one of 25 years has changed hands. Norm's is now my go to.
D Scott
D Scott
14:51 19 May 22
install hot water tank
Trevor Cooper
Trevor Cooper
19:48 16 May 22
Daniel Frick
Daniel Frick
18:16 14 May 22
KatKrazy 1O1
KatKrazy 1O1
22:26 12 May 22
Replaced valve in gas fireplace. Service was great and technician was knowledgeable. Will definitely use Norm’s Mobile Service again
T Fabulous
T Fabulous
01:27 12 May 22
Steve Crowhurst
Steve Crowhurst
15:51 11 May 22
Norm’s is customer focused. Service tech’ (Keegan) was personable, easy to talk to and deal with and did a great job.
Rebecca Taylor
Rebecca Taylor
19:20 10 May 22
B B
B B
00:26 10 May 22
Norm's Plumbing responded quickly to my first contact, and fixed my leaky pipe quickly and efficiently. If I need a plumber again in Nanaimo, Norm's will be the place I call!
Mike Willems
Mike Willems
21:49 09 May 22
Danielle Jeanson
Danielle Jeanson
20:33 09 May 22
John Christensen
John Christensen
18:28 09 May 22
Robyn Kemp
Robyn Kemp
18:20 09 May 22
Dan Dougan
Dan Dougan
17:06 09 May 22
Lois Novitsky
Lois Novitsky
20:27 06 May 22
Prompt response to our call, accurate diagnosis, speedy repair. We highly reccommend Norm's Plumbing and Heating!
Mimi Witton (Meemsie)
Mimi Witton (Meemsie)
20:13 06 May 22
Mike ONeill
Mike ONeill
17:19 06 May 22
Gaetan “Big French” Connelly
Gaetan “Big French” Connelly
00:46 06 May 22
I woke up to a broken hit water tank. I called Norm's plumbing and spoke with Dave. He had someone at my house the same day and I had hot water in the afternoon for my family. In today's world, it's a challenge to deliver such customer service. They will deal with all my future plumbing needs!
James Maxwell
James Maxwell
23:49 05 May 22
The technician from Norms came and fixed out water tank today. We are extremely grateful they were able to fit us in next day. Great folks.
Rob C
Rob C
21:40 05 May 22
Same day service for a semi-urgent problem. Thanks!!
C D
C D
15:22 05 May 22
Excellent, professional service
Y. George Yousif
Y. George Yousif
22:48 03 May 22
Beak Irwin
Beak Irwin
17:19 03 May 22
Nestor Fu
Nestor Fu
16:34 03 May 22
Peter Geni Garratt
Peter Geni Garratt
22:19 02 May 22
So far so good!
Sarah Vincent
Sarah Vincent
21:36 02 May 22
Very friendly and efficient!
James Henderson
James Henderson
03:11 30 Apr 22
They representative they sent Braden was above and beyond with his knowledge. Patience, kindness, and was very polite and carefull the entire time. The weather was miserable and he stuck it out finished on time and did an amazing quality job. For installations i definatly would use them againHe walked me through setup and howto use the units and we have been issue free since.
Darwin and Wanda Biffart
Darwin and Wanda Biffart
21:51 29 Apr 22
Good work, willing to collaborate, thorough and polite.
Barry Korven
Barry Korven
20:17 29 Apr 22
ERIC SHORT
ERIC SHORT
16:59 28 Apr 22
Very satisfied with work carried out by plumber neat and tidy job.I cannot say the same for the two guys who did the trench work, when back filling I asked them to make sure the large rocks were under the top soil but they left a lot of large rocks on the surface which I had to remove and add soil before I could sow grass seed. Those two guys will never make good gardeners - didn't have a clue!!
Doug McRitchie
Doug McRitchie
01:25 28 Apr 22
Attention to detail, good communicator, left house with all questions answered and a complete explanation of proper use of system
Dave Stewart
Dave Stewart
00:58 28 Apr 22
Thank you to Dave at Norms Plumbing for helping me troubleshoot a problem with my washer and connected plumbing. He helped me over the phone and saved me an expensive repair bill.
Toby Seward
Toby Seward
20:34 27 Apr 22
Canada
Canada
20:02 27 Apr 22
Thank you for going above and beyond in helping me get my washroom back together. Your work looks great and your kindness helped me close this unpleasant flood experience with a smile.
L J
L J
00:03 27 Apr 22
Jared Slobodan
Jared Slobodan
21:00 26 Apr 22
Very positive experience working with Norm's on my home reno's. They reworked all my plumbing and installed and new heat pump and furnace in our home. They allowed me to work closely with them to make sure that everything was being done as expected. Their quoting and invoicing process is also very transparent and well organized.
Richard deJong
Richard deJong
21:04 25 Apr 22
Professional, well done job, reasonably priced. I would use again.
Bryon Bathgate
Bryon Bathgate
00:00 22 Apr 22
Steve Liu
Steve Liu
20:11 21 Apr 22
Jack Schouten
Jack Schouten
23:16 20 Apr 22
-—_—-DJ__JiveOne___________________87
-—_—-DJ__JiveOne___________________87
20:16 20 Apr 22
Rod was very knowledgeable pointed out problems that I was unaware of!
jonathan nelson
jonathan nelson
18:17 20 Apr 22
Megz
Megz
03:04 20 Apr 22
Norms is always great. Very professional and quick. We have used many times. Cost of service for a clogged toilet, fixed in 10-15min was high.$556 high. But nothing we did could fix it. We have one toilet in house. So no choice.However no matter cost tonight. We always have called norms and always will
•Lindsay•
•Lindsay•
19:22 19 Apr 22
paul mitenko
paul mitenko
17:43 19 Apr 22
J L
J L
23:00 18 Apr 22
Cher Hugh
Cher Hugh
20:35 18 Apr 22
Michael Jr Otico
Michael Jr Otico
18:55 17 Apr 22
Darrell Owen
Darrell Owen
03:38 15 Apr 22
Cathy Watts
Cathy Watts
02:22 15 Apr 22
Very friendly snd efficient staff. Will always take a phone call. Answer any questions you ask.
Lynda Huolt
Lynda Huolt
19:27 14 Apr 22
our oil tank was starting to sink.....they jacket it up....now its straight.....now we can get furnace oil
Todd Martin
Todd Martin
20:36 13 Apr 22
Both times I've contacted Norm's, they've been very responsive and fixed my water heaters without delays. The last problem I had, they had the water heater fixed in a few hours after I initially called. No hassle... professional. Thanks!
Afsan Baba
Afsan Baba
22:22 12 Apr 22
Matteo Endrizzi
Matteo Endrizzi
04:04 12 Apr 22
Kirsten Buemann
Kirsten Buemann
21:42 11 Apr 22
Rudy Mack
Rudy Mack
20:06 11 Apr 22
Pat Graham
Pat Graham
15:39 11 Apr 22
Christine Crossley
Christine Crossley
18:14 08 Apr 22
Jennifer McKee
Jennifer McKee
22:57 07 Apr 22
Fast, efficient, friendly - very reasonably priced- and on a Saturday! Certainly would recommend them
Peter Wong
Peter Wong
19:21 07 Apr 22
Courteous, professional service.
ian Heath
ian Heath
19:14 07 Apr 22
Excellent service
David Klein
David Klein
00:02 06 Apr 22
Carol Bertram
Carol Bertram
20:24 05 Apr 22
Highly recommend Norm's plumbing. Excellent customer service with prompt call back and I was given same day service. Competitive rates and Travis was prompt and efficient. Thank you to Norm's plumbing for taking care of our problem.👍
Joelle Rabu
Joelle Rabu
19:03 05 Apr 22
Cindy Bateman
Cindy Bateman
17:52 05 Apr 22
The plumbing work was great. Diligent about any possible leaks which I appreciate. I had a little trouble getting the invoice e-mailed to me for the work done. Other then that I will be using this service again.
Jamie Dunnett
Jamie Dunnett
22:15 02 Apr 22
After hours leakage coming from the water tank area leading to pooling water all over the floors. They, particularly Malcolm, talked me through a solution over the phone to stabilise and address the issue with excellent follow up. highly recommend this group!
larry lowry
larry lowry
16:01 02 Apr 22
I have had Rod service my furnace and plumbing issues-always timely and professional-highly recommended.
Joseph Moretti
Joseph Moretti
00:35 02 Apr 22
Great service!
Dj Bel
Dj Bel
22:15 01 Apr 22
Alec Chidlow
Alec Chidlow
22:13 01 Apr 22
Thank you for the great fast, professional and friendly service at a great price.
Phil B
Phil B
18:13 01 Apr 22
Great results in realigning the water and drainage lines in the laundry room renovation and installing a new laundry outlet. The work was completed quickly and cleaned up well after completion. Great company to work with and I recommend them.
Thomas DeSchutter
Thomas DeSchutter
17:57 01 Apr 22
Jeff Wiebe
Jeff Wiebe
22:14 31 Mar 22
Evelyn Smith
Evelyn Smith
16:55 31 Mar 22
They went above and beyond. Had small issue with "summer fan" and they provided me with lots of helpful information.
Kathy Ridgway
Kathy Ridgway
02:58 31 Mar 22
Janice McMillan
Janice McMillan
20:28 30 Mar 22
Ted Beutler
Ted Beutler
18:41 30 Mar 22
Brad Harris
Brad Harris
17:14 30 Mar 22
Lianne I
Lianne I
01:11 30 Mar 22
They were punctual, very personable and explained to me what they were doing as he went along and the price was right. I would definitely recommend Norm's Plumbing
Michael Wright
Michael Wright
00:30 30 Mar 22
This by far the best company I have had servicing my heating and plumbing needs for my home and business. Thank-you Carson for the great service today.
mitenko david
mitenko david
23:09 29 Mar 22
Glen poppe
Glen poppe
20:41 29 Mar 22
Our hot water on demand unit all of a sudden would only supply lukewarm water. The unit was just passed the 1 year warranty mark. I called on a Monday, they set up an appoint and the tech arrived the very next morning. After discussing the issue, a quick inspection and test was conducted, and found the unit was running properly. With some more investigation and testing, he found there was cross feeding from the cold water in the system. After some isolation it was found one of the outside taps was plumbed incorrectly causing the lower water temps. By simply isolating the cold outside tap, our hot water was restored. Brian did an excellent job, efficient, friendly, respectfull, knowlegeable and proffessional. I deal with contractors dsily for work and I was very pleased today. I recommend Norm's Plumbing and Heating
Bumsoo Ji
Bumsoo Ji
01:36 29 Mar 22
Bertram Starke
Bertram Starke
21:45 28 Mar 22
Tana Boyce
Tana Boyce
20:07 28 Mar 22
In the midst of serious concerns over availability of services to remove an old oil burner water heater and the associated ducting and convert over to an electric water heater, Norm's Plumbing and Heating came through. Electrician was in first to evaluate our needs and two installers arrived with the new water heater and did an amazing job. Thank you.
Betty Wade
Betty Wade
20:03 28 Mar 22
What a wonderful thought in person experience thank u . I definitely will use this company again.🤭
Jacob Sneg
Jacob Sneg
22:32 26 Mar 22
Quick response. I used their services several times. Always getting proper advise.
Deborah Hughes
Deborah Hughes
23:12 24 Mar 22
peter midgley
peter midgley
02:06 24 Mar 22
quick efficient service; provided insight into what to expect of a furnace of that age.
Brian Stewart
Brian Stewart
23:11 23 Mar 22
Krista Boldt
Krista Boldt
05:37 22 Mar 22
Malcolm was great! Came quickly at 9:30 pm and was done in 30 mins. Saved our night 🙂
Ron Dumonceaux
Ron Dumonceaux
22:48 19 Mar 22
Chris Penner
Chris Penner
17:22 18 Mar 22
Erik and Liesje Fellenius
Erik and Liesje Fellenius
15:34 18 Mar 22
showed on time, friendly and professional. Worked quickly and heats on!
Russell Mccallum
Russell Mccallum
18:43 17 Mar 22
Technician showed up on timeWas pleasant and knowledgeableWas there to work and got job done properly and timely
Peter Baker
Peter Baker
18:13 16 Mar 22
Again, Norm's came to our rescue. Fast and efficient and absolutely fair pricing.
Diane Elliott
Diane Elliott
03:38 16 Mar 22
Quick to respond and very pleasant.
Ches
Ches
17:28 15 Mar 22
Rod came on time. Did a very professional job of trouble shooting the system, even though he didn't have experience with the make of heat pump. I appreciated his responsiveness as our system was down and running on back-up.
Beverly Moxley
Beverly Moxley
12:10 15 Mar 22
Great service !
margaret ryan
margaret ryan
18:03 14 Mar 22
Mike Scott
Mike Scott
17:39 14 Mar 22
They removed my sink, disconnecting dishwasher and capping water for a kitchen Reno.
Yvette Lord
Yvette Lord
20:43 12 Mar 22
Excellent service all around.
Dave Brown
Dave Brown
20:20 10 Mar 22
Arrived early , Brian was very professional and thorough with his work. Took time to explain things and made sure we understood. Thanks for the great service !!
Philip
Philip
18:26 10 Mar 22
Nicola Dobson
Nicola Dobson
16:53 09 Mar 22
Lorna Appleby
Lorna Appleby
19:17 07 Mar 22
Michelle Godecke
Michelle Godecke
19:01 05 Mar 22
I've used Norm's Mobile for numerous repairs over the years. The call back is super quick and they get the repairs/replacements done fast. Excellent customer service. I highly recommend them.
R Humphrey
R Humphrey
20:29 04 Mar 22
Great counsel re: furnace needing to be replaced due to cracked housing, residual water leakage, high possibility of compromised quality of air flow (carbon monoxide).
Erin Kelly
Erin Kelly
21:37 03 Mar 22
Debora Bowser
Debora Bowser
17:07 03 Mar 22
Norms employees are hardworking individual that really cares about the work they do. They did plumbing upgrades, fixed linking pipes, installed a ductless heat pump and upgraded the gas line connected with our hot water tank. They are also very knowledgeable about all the rebates available for installing a heat pump. I highly recommend them and we will continue to use them in the future.
frederick kerley
frederick kerley
19:32 02 Mar 22
We had a leak in our propane tank. Phoned Norm's in the a.m. and a repair man came just after 4 but let us know ahead of time. He did the job and explained it all to us plus the price. Very reasonable and he was done very quickly. Very pleasant man and we are more than pleased with him and the work!!! We certainly will call Norm's again if we need more work done!
Tiffany McLaughlin
Tiffany McLaughlin
00:19 02 Mar 22
Deb Pearson
Deb Pearson
15:40 01 Mar 22
Bob McCauley
Bob McCauley
02:25 01 Mar 22
Karan Parmar
Karan Parmar
17:58 27 Feb 22
Carson did an amazing job at my house yesterday. He and Dave identified an error in how a water pipe was connected without a shut down valve that could have been dangerous to the house if a pipe had burst. Plumbers in the past must have missed this even though it was not up to code. Dave and Carson explained everything clearly. I felt I got very good value for the work that was done. I am completely satisfied and give a 5 Star rating to Norms Plumbing. Thanks so much Dave for listening to my concerns and going an extra mile, You guys are the best. I highly recommend there service to family and friends and all the customers in Nanaimo.Review written by Sukhwinder Janjua
Kim Butler
Kim Butler
19:30 26 Feb 22
Allister Clisham
Allister Clisham
23:53 25 Feb 22
dallas cavan
dallas cavan
20:39 25 Feb 22
My water main shut-off failed catastrophically on a long weekend. Norm’s had a tech at my house in half an hour and repairs were complete and my water was back on shortly thereafter. Excellent service, thanks especially to David and Devon!
Jim Hughes
Jim Hughes
01:26 25 Feb 22
James Wilcox
James Wilcox
20:11 24 Feb 22
Todd was great. Followed covid procedures properly. Fixed our furnace quickly.
Brenda Frew
Brenda Frew
16:49 24 Feb 22
Dave from Norms Plumbing and Heating is awesome! My garburator quit working and he helped me fix it over the phone. No Charge! It doesn't get better then that. Thank you! Norm's did a great job of replacing my hot water tank in the past as well. Fast and courteous.
Steve Touhey
Steve Touhey
21:19 23 Feb 22
Plumber from Norms was very helpful and effective with his time.
Dr. Hal Chalmers
Dr. Hal Chalmers
17:59 23 Feb 22
excellent service
ashley marie
ashley marie
17:21 23 Feb 22
Atom
Atom
16:43 23 Feb 22
Super easy to deal with, answered all our questions and happy with the price!
Helen Nurss
Helen Nurss
13:57 23 Feb 22
Emma Stanley
Emma Stanley
23:49 22 Feb 22
Mark Myres
Mark Myres
20:15 22 Feb 22
Anne Keding
Anne Keding
02:02 21 Feb 22
Excellent service, honest, reliable and highly experienced. Norms is my go to, service each time!
Helen Johnson
Helen Johnson
21:38 20 Feb 22
Dario Piccoli
Dario Piccoli
19:41 19 Feb 22
amber mitchell
amber mitchell
06:39 19 Feb 22
Have used Norm's three or four times over the years. Always impressed. Prompt and responsive. Water heater died Wednesday evening, called in and left a message with the after hours, phone call back at 8 am and technician was at the house by 9 am to install a new one. Excellent service, professional, and quick. Thank you!
Sundip Hothi
Sundip Hothi
00:25 19 Feb 22
Susan Pountney
Susan Pountney
23:16 17 Feb 22
Roger Green
Roger Green
18:29 17 Feb 22
Great service, promised 4 days but found a slot and came in one. Leak fixed and new outside faucet installed.
Bob Foglietta
Bob Foglietta
00:25 17 Feb 22
Karen Rosa
Karen Rosa
21:08 16 Feb 22
Plumber was on time, efficient, cleaned up after the repairs. A good experience
Doug Johnston
Doug Johnston
00:56 16 Feb 22
Great work, good guy, very timely. We look forward to using you again. Thanks!
Sharon Negrin
Sharon Negrin
20:22 15 Feb 22
Excellent experience 👏
Sharon G
Sharon G
15:33 15 Feb 22
We are favourably impressed with the service provided by this company. The hot water tank bit the dust last weekend and we called on the Sunday morning. Perfectly willing to come out and resolve the problem, it was decided between client and company that the issue could wait until Monday morning as lower cost on a non-weekend.Received call early Monday. Time of arrival given. Technician was courteous, changed the tank, fixed the leaking valve after consulting homeowner and repaired the pressure from city water. I forgot to ask him to please turn down the temperature! Extremely hot water now! All done and no mess left behind.Technician explained everything he did. All is well. Many thanks to Norm’s Plumbing 🪠
Gerry Galey
Gerry Galey
23:16 11 Feb 22
Repair gas fireplace.
Fred Fabro
Fred Fabro
22:03 09 Feb 22
James Elliott
James Elliott
19:48 09 Feb 22
All good! 🙂
Jamie Penner
Jamie Penner
19:44 09 Feb 22
Very fast and professional. Fixed a problem with our furnace and serviced it.
Cale Burns
Cale Burns
08:34 09 Feb 22
I called at 12:45 to report my heater was not working. Rod was at my place at 2:15 and promptly repaired our heater. All staff was very courteous and professional.
C W
C W
20:36 08 Feb 22
Dave Shakespeare
Dave Shakespeare
19:57 08 Feb 22
Employee was very good. Knowledgeable of the products and very helpful. Also very prompt. Mask was worn indoors at all times. Very pleased.
Sandra Gliege
Sandra Gliege
17:27 08 Feb 22
The plumber came to move a shower line to a different wall.
Joe Downey
Joe Downey
22:39 07 Feb 22
From reception to schedualing to the very efficient work Travis did on replacing our Water heater an excellent job all round by everyone.Would highly recommend this company for any of the services that they offer.
Bronyn Schulze
Bronyn Schulze
20:54 07 Feb 22
Del Kunitz
Del Kunitz
02:24 07 Feb 22
David Melsted
David Melsted
02:00 05 Feb 22
We’ve used Norm’s numerous times for a variety of services. Thanks Graham and Dave Rush for the excellent service!
Tim Dixon
Tim Dixon
23:45 04 Feb 22
Brian was terrific. Diagnosed the problem, and came up with a fix that got our heat working again. Not inexpensive but worth every penny!
Mara Ballendine
Mara Ballendine
20:52 04 Feb 22
Prompt, friendly and excellent service! Thank you, Todd
Joseph L
Joseph L
18:31 04 Feb 22
james hudson
james hudson
20:58 03 Feb 22
I have always received excellent and timely service from Norm's staff
Mission Barber
Mission Barber
20:01 03 Feb 22
Greg Gibson
Greg Gibson
05:51 03 Feb 22
Bob Orr
Bob Orr
22:27 02 Feb 22
Todd was courteous, professional, and very patient with the apprentice.Highly recommend Norm's Plumbing for all your heating and air conditioning needs.
Roberto Cesari
Roberto Cesari
19:37 02 Feb 22
Peter Bull
Peter Bull
19:33 02 Feb 22
Travis was efficient personable and professional = great job Travis & thx !!!!
donald maciver
donald maciver
21:28 31 Jan 22
Fast and efficient - arrived right on scheduled time.
Simon Davidson
Simon Davidson
16:28 29 Jan 22
Masakatsu Anzai
Masakatsu Anzai
22:12 28 Jan 22
Sheila Barnes
Sheila Barnes
01:03 28 Jan 22
Martin Wong
Martin Wong
22:55 27 Jan 22
Excellent service
Ron Popoff
Ron Popoff
22:05 27 Jan 22
Got my fireplace working properly. Excellent service.
Jennifer Broughton
Jennifer Broughton
22:18 26 Jan 22
Norm’s has always provided the best service for all my heating and plumbing. Can’t wait for the new heat pump system to be done this spring.
Dino Span
Dino Span
23:50 25 Jan 22
Great service and very reliable. I am very happy with the professionalism and knowledge of installer and foremost the ability to troubleshoot and unforeseen problems to get the job done.
Randy Cormier
Randy Cormier
22:39 25 Jan 22
G Kos
G Kos
21:03 25 Jan 22
This is the second time we’ve used Norm’s, the first was for gas furnace and fireplace servicing. Both jobs were completed effectively with good communication and I especially appreciate how clean they leave everything. We’ve just recently moved to Nanaimo and consider Norm’s our new go-to plumbers and gas pros.
Craig Lehtovaara
Craig Lehtovaara
19:09 25 Jan 22
Theo Finigan
Theo Finigan
18:16 25 Jan 22
Le's Studio In Nanaimo
Le's Studio In Nanaimo
00:48 25 Jan 22
They’re very helpful & professional, great service also. Highly recommended!
Andrew williams
Andrew williams
22:08 24 Jan 22
Have them service our furnace every year.
Julie Mackey
Julie Mackey
22:28 22 Jan 22
Super fast response on a Saturday when my gas furnace stopped working. Had everything needed for the repair and did a service in under an hour. Gave me so much info on improvements that could be made and tips in getting longer life out of my old furnace. Rod was great!
Adam I
Adam I
19:17 22 Jan 22
Jamie-Lynn Telford
Jamie-Lynn Telford
19:56 21 Jan 22
Rick Dagg
Rick Dagg
17:02 20 Jan 22
Front Desk
Front Desk
00:26 20 Jan 22
Travis was fast and efficient at diagnosing and fixing our plumbing problem. Always pleasurable with Norms. Thanks Travis.Southcare Chiro team!
Jillian Carlson
Jillian Carlson
22:03 19 Jan 22
All the workers that have been here from Norms have been fairly quick _ very polite . we always call Norms.
Tammy Stubbs
Tammy Stubbs
20:55 19 Jan 22
As life happens so did Norm’s repair serviceThey were quick to respond and my repair was done very quicklyHighly recommend
Greg Arkles
Greg Arkles
23:31 18 Jan 22
Jana Burke
Jana Burke
20:56 18 Jan 22
Joan Spencer
Joan Spencer
20:38 18 Jan 22
Rod was very friendly and professional.
Rob Dodds
Rob Dodds
18:05 18 Jan 22
Emergency call out for leaking faulty shutoff valve under sink. Showed up within about 40 minutes and was able to fix within 10 minutes of arrival. Clearly explained what he was doing and offered tips for testing shutoff valve in future (I was disconnecting an old dishwasher).
Colin Barton
Colin Barton
06:11 18 Jan 22
Egon Eilers
Egon Eilers
16:48 15 Jan 22
Replcaced old LP regulator outside to our satisfaction.
Barna Farago
Barna Farago
01:19 15 Jan 22
leigh cai
leigh cai
23:04 14 Jan 22
Tania Bhullar
Tania Bhullar
22:46 14 Jan 22
Dustin Layzell
Dustin Layzell
20:44 14 Jan 22
J B
J B
16:35 13 Jan 22
Definitely quick and speedy service. Thank you.The fellow who did the install was not too friendly, but that is okay.I asked him to level the water heater and he agreed to do it. He finished the job and left. The tank was not leveled at all. If leveling a water heater is a problem, he should have explained why.
Tom Nystrom
Tom Nystrom
18:36 12 Jan 22
Betty Liu
Betty Liu
02:55 12 Jan 22
Norm’s Plumbing and Heating company is the best one in Vancouver Island. I love their services. Thank you
Susan Davis
Susan Davis
01:53 12 Jan 22
Dwight Holland
Dwight Holland
14:57 11 Jan 22
Garry Macleod
Garry Macleod
18:59 10 Jan 22
Patrick audet
Patrick audet
00:19 09 Jan 22
Paul Roetman
Paul Roetman
18:07 08 Jan 22
Fantastic service! Highly recommend
larry ward
larry ward
19:47 07 Jan 22
Greg A
Greg A
19:12 07 Jan 22
Hooked up (new) gas stove - quick, professional, informative installer. Cost in line with other businesses doing similar work (though with the required permit the relatively short job seemed expensive overall; however, that was really the only minor gripe I can think of).
Graham Gates
Graham Gates
09:12 07 Jan 22
Brenda Brown
Brenda Brown
07:28 07 Jan 22
Technician was friendly, was fast at troubleshooting, and gave valuable advice.
al demmitt
al demmitt
22:35 06 Jan 22
Pam
Pam
17:53 05 Jan 22
Always prompt, polite with excellent work.
Shaina Bee
Shaina Bee
02:43 05 Jan 22
My water heater stopped working and within a day of calling I was able to have them to come my house and install one. Travis and his helper (sorry didn’t catch his name) were here to install. They were very personable, professional and kind. I now have hot water and I am beyond grateful. Highly recommend!
wayne myhal
wayne myhal
22:00 04 Jan 22
S “PtahX” R
S “PtahX” R
18:04 04 Jan 22
Prompt, efficient and a job well done.
Sian Rackham
Sian Rackham
16:33 04 Jan 22
I was so impressed with the service I got from Norm’s! I had put a call into another heating company and while I was on the phone to Norm’s, this other company called me back. Norm’s insisted that they stay in the line while I took this other call bc they wanted to make sure I was ‘taken care of’. Very impressed!! In the end, it was Norm’s who did the job, that day!!
Jennifer D
Jennifer D
23:44 03 Jan 22
We phoned on a snowy Christmas Eve. Roads were a mess but repairman Keegan arrived by mid-afternoon and gave us hot water for Christmas. Better than Santa!
Tamara McCreath
Tamara McCreath
01:53 02 Jan 22
Brittany D
Brittany D
01:56 01 Jan 22
I have used Norm's plumbing for plumbing and HVAC issues all of the tradesmen are very knowledgeable and approachable and have fixed any issues in a timely manner. I had Carson even come out New Years eve for an emergency call. They are very reliable and trustworthy! Would recommend to family and friends!
Paul Grannon
Paul Grannon
04:01 31 Dec 21
Gas furnace was in need of repair, not producing heat mid winter. Called Norm's at 3pm had a call back at 4pm, HVAC technician Rod was at my house at 430pm. Part was needed and Rod drove to pick it up. Job was still completed before 6pm and we had heat for the evening. Very impressed by the response time and professionalism from everyone. Will definitely use their service again and recommend to others. Thank you!
Laura Flynn
Laura Flynn
01:19 31 Dec 21
Diane Davidson
Diane Davidson
19:47 30 Dec 21
Great service highly recommend
Maggie Murphy
Maggie Murphy
18:12 30 Dec 21
Fast quote,faster install we are Very happy.
Allan Alfonso
Allan Alfonso
00:18 30 Dec 21
Kanchanjit Saroya
Kanchanjit Saroya
23:46 28 Dec 21
Ron Tosh
Ron Tosh
18:29 28 Dec 21
ProPacific Marketing
ProPacific Marketing
18:28 28 Dec 21
Travis at Norm's did a fantastic job!
Della Burford
Della Burford
09:39 28 Dec 21
Repaired furnace intake.
ken fely forrest
ken fely forrest
01:37 28 Dec 21
Sharon Koehn
Sharon Koehn
00:23 25 Dec 21
Janet Lynch
Janet Lynch
19:22 24 Dec 21
Kab Lifefirst0307
Kab Lifefirst0307
00:24 24 Dec 21
Barb Sumner
Barb Sumner
20:56 23 Dec 21
Chris Bragg
Chris Bragg
19:07 23 Dec 21
Don from Norm’s Plumbing was great. Took on our heating issue as if it were his own home. Above and beyond service that was greatly appreciated! Would highly recommend Norm’s because of him.
John Irwin
John Irwin
18:52 23 Dec 21
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McNabb Real Estate Group (Cory McNabb - MREG)
McNabb Real Estate Group (Cory McNabb - MREG)
02:51 23 Dec 21
John Zirke
John Zirke
00:41 23 Dec 21
YAMMYCA
YAMMYCA
00:57 22 Dec 21
MARY-LOUE Edwards
MARY-LOUE Edwards
17:14 21 Dec 21
So thankful for their speedy response, repairman was friendly and helpful. I will call Norm's for maintenance, as our usual couldn't make time for us during this cold period.
Andrew Johnson
Andrew Johnson
23:48 20 Dec 21
Paulythene Pam
Paulythene Pam
01:01 18 Dec 21
Guaranteed work.
Mary Fields
Mary Fields
23:24 16 Dec 21
Michelle Dennis
Michelle Dennis
21:38 16 Dec 21
vern kemp
vern kemp
20:00 16 Dec 21
David Brusegard
David Brusegard
18:19 16 Dec 21
Excellent service, and personable technician. Will call these folks again.
Matt Robinson
Matt Robinson
18:01 16 Dec 21
Great service , professional technician. However tank had nearly doubled in price in ten years. I guess that’s just life.
Tiffany Nichols
Tiffany Nichols
05:41 16 Dec 21
These guys were awesome! Got the part needed to repair the furnace faster than originally quoted. They were quick and easy. Would recommend Norm's to anyone
Christina Emery
Christina Emery
23:02 15 Dec 21
Darlene Irvine
Darlene Irvine
19:07 15 Dec 21
Elizabeth Monaghan
Elizabeth Monaghan
06:54 15 Dec 21
Alex Dalton
Alex Dalton
18:07 14 Dec 21
Zaida Giron
Zaida Giron
16:37 12 Dec 21
Great service!
Elisa Paoluzzi
Elisa Paoluzzi
19:15 10 Dec 21
Thanks again for coming out to do the annual inspection of our HVAC system.
tom mac
tom mac
22:57 09 Dec 21
Very professional and prompt service. Will use again.
Sean Mang
Sean Mang
20:34 09 Dec 21
Ed Poli
Ed Poli
19:58 09 Dec 21
Efficient, competent and courteous service
Drew Clement
Drew Clement
19:31 09 Dec 21
Diana Noesgaard
Diana Noesgaard
05:05 09 Dec 21
After Home Depot stiffed us (showed up to replace our hot water tank, saw that it was a bit complicated and just refused to do the job), we called Norm's. From the first phone call to complete install was under 7 hours. Don was friendly, knowledgeable, and competent. Although it was more expensive than the Home Depot quote, I am happy that we went with a local company who will most likely stand by their work, should there ever be a problem. Highly recommend this company!
Ioannis Salsman
Ioannis Salsman
04:52 09 Dec 21
Kim Hagan
Kim Hagan
23:30 08 Dec 21
Todd was very efficient , professional and kind. He took the time to show me his work and explain some maintenance procedures that will help keep things running smooth. Great experience.
Maya Gaudry
Maya Gaudry
18:29 08 Dec 21
Dean was awesome!! On time, polite, thorough and did a great job cleaning up after the job was finished.
Lantzville Probus
Lantzville Probus
18:17 08 Dec 21
Cam McBeth
Cam McBeth
01:42 08 Dec 21
Linda Myres
Linda Myres
21:18 07 Dec 21
Excellent service. On standby for next toilet replacements and gas fireplace service. Promptfriendly trades people. Highly recommended!
Jacqueline Fournier
Jacqueline Fournier
20:54 06 Dec 21
Bruce Sutherland
Bruce Sutherland
20:56 03 Dec 21
Excellent, professional service at a reasonable price.
Lisa Beens
Lisa Beens
18:08 03 Dec 21
Don Cheshire
Don Cheshire
21:47 01 Dec 21
Prompt, efficient, friendly and priced right.
peter riemann
peter riemann
22:53 30 Nov 21
Loretta Mason
Loretta Mason
22:43 30 Nov 21
Geordana Marie
Geordana Marie
17:57 29 Nov 21
D C
D C
22:36 27 Nov 21
Called on a Saturday to check malfunctioning furnace. Arrived within 30 minutes and delivered top service - professional, knowledgeable, friendly. Fixed the problem and restored heat, then corrected an issue with our gas fireplace, all within an hour. Great value!
Brian Taje
Brian Taje
00:55 26 Nov 21
My furnace needed some TLC. Not only did it get serviced, I was provided with excellent information about my heating and hot water systems. The professionals from Norm's are conscientious and helpful. Thanks!
Anita Wilson
Anita Wilson
00:30 26 Nov 21
Shirley Phillips
Shirley Phillips
23:24 25 Nov 21
We were without heat, and within the hour the repairman was working on it. Excellent service.
Herma Pennimpede
Herma Pennimpede
20:39 25 Nov 21
servicing fireplace, furnace and hot water heater
Danny McVicar
Danny McVicar
19:44 25 Nov 21
Excellent service
Kev Vincent
Kev Vincent
06:47 25 Nov 21
Daniel Bromage
Daniel Bromage
01:17 25 Nov 21
Jodie Griswold
Jodie Griswold
00:48 25 Nov 21
Norm’s Plumbing has been assisting us with plumbing and ducting in our home we just bought in Nanaimo. Their communication has been excellent, the techs have been on time, friendly, helpful and very accommodating helping us with our project. I highly recommend these guys!!
Laara Dalen
Laara Dalen
22:24 24 Nov 21
I’ve called Norms Plumbing a number of times for small and larger jobs. I will likely call them again. They are professional, prompt and they stand behind their work. Their prices are fair. It’s important to me that they stay in business as warranties are good only if the trade can stay in business.
Howard Bright
Howard Bright
01:36 24 Nov 21