Customer Reviews

Our ratings speak for themselves.

What our clients say about us

shirley taylor
shirley taylor
19:51 28 Jun 22
Great service! Recommend by our neighbour..thank you.
Carol S
Carol S
02:22 28 Jun 22
Install of a heat pump with furnace & thermostat.
Doug Scott
Doug Scott
17:36 27 Jun 22
Excellent service, reasonable price.
Aaron Potvin
Aaron Potvin
16:18 24 Jun 22
They were fast and fixed the problem!
Farah
Farah
21:42 23 Jun 22
Nothing to say but positive about this business and the people that work there. Really super happy, had an AC installed and everything has gone as smoothly as possible. Would definitely recommend.
Tina Gonzalez
Tina Gonzalez
20:00 23 Jun 22
Mr Leamerz
Mr Leamerz
00:54 23 Jun 22
joe champagne
joe champagne
23:40 22 Jun 22
Great job, personal service Todd was great. Very thorough and gave lots of great feedback . Competitive pricing 👍 quick response .
derek gorman
derek gorman
12:32 22 Jun 22
Jodi Rogers
Jodi Rogers
21:12 21 Jun 22
Unbelievable service at very difficult time. We can't thank Dave, Don and Spencer enough; you have a customer for life! Thank you!
Lance Sullivan
Lance Sullivan
16:01 21 Jun 22
The Team at Norms was helpful, clean, considerate around my home, the install of our AC unit was fantastic, a overall excellent experience from the Norms team. we have been using them for years and have always been impressed.
Amarjeet Saroya
Amarjeet Saroya
14:55 21 Jun 22
Richard Whittet
Richard Whittet
12:33 19 Jun 22
Vicki parkhill
Vicki parkhill
17:13 18 Jun 22
Evesof Destruction
Evesof Destruction
21:40 17 Jun 22
Matthew was great. He answered all my questions and was very professional. Hope my new hot water heater works as hard as he did.
amazed dude
amazed dude
21:29 17 Jun 22
Devon was very prompt, and he worked very quickly. I am completely satisfied with the work done, especially as it was an emergency hot water tank leak on a Sunday. That means things get expensive quickly, so I appreciated that Devon was head down into the work.
Raf Korkowski
Raf Korkowski
04:32 17 Jun 22
Christie Cooper
Christie Cooper
19:38 14 Jun 22
June Stefanek
June Stefanek
17:59 14 Jun 22
Devon did an excellent job finding and repairing a leak in our bathroom.
Daniel Vaillancourt
Daniel Vaillancourt
21:06 13 Jun 22
Great service!
Rebecca Anthony
Rebecca Anthony
16:49 13 Jun 22
Norm's plumbing and heating was efficient, professional and responded in a timely manner. We will use them again!
Hesham Sirri
Hesham Sirri
23:30 11 Jun 22
aaron grain
aaron grain
14:38 11 Jun 22
Lynn Haslam
Lynn Haslam
17:14 10 Jun 22
After months of having a leaking on demand hot water heater that no other company seemed to understand- A part was ordered - tweaked and done!! I wish I had started with Norm’s months ago. Super nice, responsive and professional.
Jason Jones
Jason Jones
00:57 10 Jun 22
Christine Griffiths
Christine Griffiths
20:02 09 Jun 22
Excellent service.
Sheena Majewski
Sheena Majewski
20:43 08 Jun 22
Norm’s was professional and super responsive to questions and the technician was knowledgeable, friendly and efficient. Thanks so much!
Randy Hall
Randy Hall
20:07 08 Jun 22
Fast friendly professional service
Angela Taylor
Angela Taylor
11:27 07 Jun 22
Excellent and professional
Jennifer Kelso
Jennifer Kelso
23:04 06 Jun 22
Had Norm’s Plumbing here to replace our hot water tank last week. The gentleman who came to do the work was extremely professional, courteous and considerate. He did an excellent job for us and was very knowledgeable as well as willing to share and explain pertinent details of the work performed. Highly recommend Norm’s for your plumbing needs!
Mike and Karen McCartney-McIntosh
Mike and Karen McCartney-McIntosh
18:43 03 Jun 22
James Haddou
James Haddou
02:12 03 Jun 22
Fast, friendly and knowledgable. I’d100% hire Norm’s again.
Lennie McDonald
Lennie McDonald
19:19 01 Jun 22
Bruce Whitehead
Bruce Whitehead
23:21 31 May 22
Paul Egger
Paul Egger
16:55 31 May 22
Joe Godard
Joe Godard
23:32 30 May 22
Dale Cave
Dale Cave
15:18 28 May 22
Jennifer Smith
Jennifer Smith
18:19 26 May 22
C Val
C Val
22:17 25 May 22
Gerald Huppertz (Bonaire Dreams)
Gerald Huppertz (Bonaire Dreams)
19:58 25 May 22
Susan Loomis
Susan Loomis
00:51 25 May 22
Good fast estimate and installation time
Carolyn Soucie
Carolyn Soucie
21:42 20 May 22
Susan Green
Susan Green
15:58 19 May 22
Very professional, answered all my questions. I needed a new go to company as my old one of 25 years has changed hands. Norm's is now my go to.
D Scott
D Scott
14:51 19 May 22
install hot water tank
Trevor Cooper
Trevor Cooper
19:48 16 May 22
Daniel Frick
Daniel Frick
18:16 14 May 22
KatKrazy 1O1
KatKrazy 1O1
22:26 12 May 22
Replaced valve in gas fireplace. Service was great and technician was knowledgeable. Will definitely use Norm’s Mobile Service again
T Fabulous
T Fabulous
01:27 12 May 22
Steve Crowhurst
Steve Crowhurst
15:51 11 May 22
Norm’s is customer focused. Service tech’ (Keegan) was personable, easy to talk to and deal with and did a great job.
Rebecca Taylor
Rebecca Taylor
19:20 10 May 22
B B
B B
00:26 10 May 22
Norm's Plumbing responded quickly to my first contact, and fixed my leaky pipe quickly and efficiently. If I need a plumber again in Nanaimo, Norm's will be the place I call!
Mike Willems
Mike Willems
21:49 09 May 22
Danielle Jeanson
Danielle Jeanson
20:33 09 May 22
John Christensen
John Christensen
18:28 09 May 22
Robyn Kemp
Robyn Kemp
18:20 09 May 22
Dan Dougan
Dan Dougan
17:06 09 May 22
Lois Novitsky
Lois Novitsky
20:27 06 May 22
Prompt response to our call, accurate diagnosis, speedy repair. We highly reccommend Norm's Plumbing and Heating!
Mimi Witton (Meemsie)
Mimi Witton (Meemsie)
20:13 06 May 22
Mike ONeill
Mike ONeill
17:19 06 May 22
Gaetan “Big French” Connelly
Gaetan “Big French” Connelly
00:46 06 May 22
I woke up to a broken hit water tank. I called Norm's plumbing and spoke with Dave. He had someone at my house the same day and I had hot water in the afternoon for my family. In today's world, it's a challenge to deliver such customer service. They will deal with all my future plumbing needs!
James Maxwell
James Maxwell
23:49 05 May 22
The technician from Norms came and fixed out water tank today. We are extremely grateful they were able to fit us in next day. Great folks.
Rob C
Rob C
21:40 05 May 22
Same day service for a semi-urgent problem. Thanks!!
C D
C D
15:22 05 May 22
Excellent, professional service
Too Busy
Too Busy
23:40 03 May 22
Y. George Yousif
Y. George Yousif
22:48 03 May 22
Beak Irwin
Beak Irwin
17:19 03 May 22
Nestor Fu
Nestor Fu
16:34 03 May 22
Peter Geni Garratt
Peter Geni Garratt
22:19 02 May 22
So far so good!
Sarah Vincent
Sarah Vincent
21:36 02 May 22
Very friendly and efficient!
James Henderson
James Henderson
03:11 30 Apr 22
They representative they sent Braden was above and beyond with his knowledge. Patience, kindness, and was very polite and carefull the entire time. The weather was miserable and he stuck it out finished on time and did an amazing quality job. For installations i definatly would use them againHe walked me through setup and howto use the units and we have been issue free since.
Darwin and Wanda Biffart
Darwin and Wanda Biffart
21:51 29 Apr 22
Good work, willing to collaborate, thorough and polite.
Barry Korven
Barry Korven
20:17 29 Apr 22
ERIC SHORT
ERIC SHORT
16:59 28 Apr 22
Very satisfied with work carried out by plumber neat and tidy job.I cannot say the same for the two guys who did the trench work, when back filling I asked them to make sure the large rocks were under the top soil but they left a lot of large rocks on the surface which I had to remove and add soil before I could sow grass seed. Those two guys will never make good gardeners - didn't have a clue!!
Doug McRitchie
Doug McRitchie
01:25 28 Apr 22
Attention to detail, good communicator, left house with all questions answered and a complete explanation of proper use of system
Dave Stewart
Dave Stewart
00:58 28 Apr 22
Thank you to Dave at Norms Plumbing for helping me troubleshoot a problem with my washer and connected plumbing. He helped me over the phone and saved me an expensive repair bill.
Toby Seward
Toby Seward
20:34 27 Apr 22
Canada
Canada
20:02 27 Apr 22
Thank you for going above and beyond in helping me get my washroom back together. Your work looks great and your kindness helped me close this unpleasant flood experience with a smile.
L J
L J
00:03 27 Apr 22
Jared Slobodan
Jared Slobodan
21:00 26 Apr 22
Very positive experience working with Norm's on my home reno's. They reworked all my plumbing and installed and new heat pump and furnace in our home. They allowed me to work closely with them to make sure that everything was being done as expected. Their quoting and invoicing process is also very transparent and well organized.
Richard deJong
Richard deJong
21:04 25 Apr 22
Professional, well done job, reasonably priced. I would use again.
Bryon Bathgate
Bryon Bathgate
00:00 22 Apr 22
Steve Liu
Steve Liu
20:11 21 Apr 22
Jack Schouten
Jack Schouten
23:16 20 Apr 22
-—_—-DJ__JiveOne___________________87
-—_—-DJ__JiveOne___________________87
20:16 20 Apr 22
Rod was very knowledgeable pointed out problems that I was unaware of!
jonathan nelson
jonathan nelson
18:17 20 Apr 22
Megz
Megz
03:04 20 Apr 22
Norms is always great. Very professional and quick. We have used many times. Cost of service for a clogged toilet, fixed in 10-15min was high.$556 high. But nothing we did could fix it. We have one toilet in house. So no choice.However no matter cost tonight. We always have called norms and always will
•Lindsay•
•Lindsay•
19:22 19 Apr 22
paul mitenko
paul mitenko
17:43 19 Apr 22
J L
J L
23:00 18 Apr 22
Cher Hugh
Cher Hugh
20:35 18 Apr 22
Michael Jr Otico
Michael Jr Otico
18:55 17 Apr 22
Darrell Owen
Darrell Owen
03:38 15 Apr 22
Cathy Watts
Cathy Watts
02:22 15 Apr 22
Very friendly snd efficient staff. Will always take a phone call. Answer any questions you ask.
Lynda Huolt
Lynda Huolt
19:27 14 Apr 22
our oil tank was starting to sink.....they jacket it up....now its straight.....now we can get furnace oil
Todd Martin
Todd Martin
20:36 13 Apr 22
Both times I've contacted Norm's, they've been very responsive and fixed my water heaters without delays. The last problem I had, they had the water heater fixed in a few hours after I initially called. No hassle... professional. Thanks!
Afsan Baba
Afsan Baba
22:22 12 Apr 22
Margot Bodchon
Margot Bodchon
17:50 12 Apr 22
Matteo Endrizzi
Matteo Endrizzi
04:04 12 Apr 22
Kirsten Buemann
Kirsten Buemann
21:42 11 Apr 22
Rudy Mack
Rudy Mack
20:06 11 Apr 22
Pat Graham
Pat Graham
15:39 11 Apr 22
Christine Crossley
Christine Crossley
18:14 08 Apr 22
Jennifer McKee
Jennifer McKee
22:57 07 Apr 22
Fast, efficient, friendly - very reasonably priced- and on a Saturday! Certainly would recommend them
Peter Wong
Peter Wong
19:21 07 Apr 22
Courteous, professional service.
ian Heath
ian Heath
19:14 07 Apr 22
Excellent service
David Klein
David Klein
00:02 06 Apr 22
Carol Bertram
Carol Bertram
20:24 05 Apr 22
Highly recommend Norm's plumbing. Excellent customer service with prompt call back and I was given same day service. Competitive rates and Travis was prompt and efficient. Thank you to Norm's plumbing for taking care of our problem.👍
Joelle Rabu
Joelle Rabu
19:03 05 Apr 22
Cindy Bateman
Cindy Bateman
17:52 05 Apr 22
The plumbing work was great. Diligent about any possible leaks which I appreciate. I had a little trouble getting the invoice e-mailed to me for the work done. Other then that I will be using this service again.
Mike Newton
Mike Newton
22:58 04 Apr 22
Carole Rinas
Carole Rinas
17:54 04 Apr 22
First time using Norm's for appliance service and will call them again when necessary. Rod called to confirm time of appointment and showed up on time. He checked our heat pump, furnace and hot water tank and gave me some good tips about things to do to keep them running smoothly.
Jamie Dunnett
Jamie Dunnett
22:15 02 Apr 22
After hours leakage coming from the water tank area leading to pooling water all over the floors. They, particularly Malcolm, talked me through a solution over the phone to stabilise and address the issue with excellent follow up. highly recommend this group!
larry lowry
larry lowry
16:01 02 Apr 22
I have had Rod service my furnace and plumbing issues-always timely and professional-highly recommended.
Joseph Moretti
Joseph Moretti
00:35 02 Apr 22
Great service!
Qualicum five
Qualicum five
22:15 01 Apr 22
Alec Chidlow
Alec Chidlow
22:13 01 Apr 22
Thank you for the great fast, professional and friendly service at a great price.
Phil B
Phil B
18:13 01 Apr 22
Great results in realigning the water and drainage lines in the laundry room renovation and installing a new laundry outlet. The work was completed quickly and cleaned up well after completion. Great company to work with and I recommend them.
Thomas DeSchutter
Thomas DeSchutter
17:57 01 Apr 22
Jeff Wiebe
Jeff Wiebe
22:14 31 Mar 22
Evelyn Smith
Evelyn Smith
16:55 31 Mar 22
They went above and beyond. Had small issue with "summer fan" and they provided me with lots of helpful information.
Kathy Ridgway
Kathy Ridgway
02:58 31 Mar 22
Janice McMillan
Janice McMillan
20:28 30 Mar 22
Ted Beutler
Ted Beutler
18:41 30 Mar 22
Brad Harris
Brad Harris
17:14 30 Mar 22
Lianne I
Lianne I
01:11 30 Mar 22
They were punctual, very personable and explained to me what they were doing as he went along and the price was right. I would definitely recommend Norm's Plumbing
Michael Wright
Michael Wright
00:30 30 Mar 22
This by far the best company I have had servicing my heating and plumbing needs for my home and business. Thank-you Carson for the great service today.
mitenko david
mitenko david
23:09 29 Mar 22
Glen poppe
Glen poppe
20:41 29 Mar 22
Our hot water on demand unit all of a sudden would only supply lukewarm water. The unit was just passed the 1 year warranty mark. I called on a Monday, they set up an appoint and the tech arrived the very next morning. After discussing the issue, a quick inspection and test was conducted, and found the unit was running properly. With some more investigation and testing, he found there was cross feeding from the cold water in the system. After some isolation it was found one of the outside taps was plumbed incorrectly causing the lower water temps. By simply isolating the cold outside tap, our hot water was restored. Brian did an excellent job, efficient, friendly, respectfull, knowlegeable and proffessional. I deal with contractors dsily for work and I was very pleased today. I recommend Norm's Plumbing and Heating
Bumsoo Ji
Bumsoo Ji
01:36 29 Mar 22
Bertram Starke
Bertram Starke
21:45 28 Mar 22
Tana Boyce
Tana Boyce
20:07 28 Mar 22
In the midst of serious concerns over availability of services to remove an old oil burner water heater and the associated ducting and convert over to an electric water heater, Norm's Plumbing and Heating came through. Electrician was in first to evaluate our needs and two installers arrived with the new water heater and did an amazing job. Thank you.
Betty Wade
Betty Wade
20:03 28 Mar 22
What a wonderful thought in person experience thank u . I definitely will use this company again.🤭
Jacob Sneg
Jacob Sneg
22:32 26 Mar 22
Quick response. I used their services several times. Always getting proper advise.
Deborah Hughes
Deborah Hughes
23:12 24 Mar 22
peter midgley
peter midgley
02:06 24 Mar 22
quick efficient service; provided insight into what to expect of a furnace of that age.
Brian Stewart
Brian Stewart
23:11 23 Mar 22
Krista Boldt
Krista Boldt
05:37 22 Mar 22
Malcolm was great! Came quickly at 9:30 pm and was done in 30 mins. Saved our night 🙂
Ron Dumonceaux
Ron Dumonceaux
22:48 19 Mar 22
Chris Penner
Chris Penner
17:22 18 Mar 22
Erik and Liesje Fellenius
Erik and Liesje Fellenius
15:34 18 Mar 22
showed on time, friendly and professional. Worked quickly and heats on!
Iris Symon
Iris Symon
00:22 18 Mar 22
Russell Mccallum
Russell Mccallum
18:43 17 Mar 22
Technician showed up on timeWas pleasant and knowledgeableWas there to work and got job done properly and timely
Peter Baker
Peter Baker
18:13 16 Mar 22
Again, Norm's came to our rescue. Fast and efficient and absolutely fair pricing.
Diane Elliott
Diane Elliott
03:38 16 Mar 22
Quick to respond and very pleasant.
Ches
Ches
17:28 15 Mar 22
Rod came on time. Did a very professional job of trouble shooting the system, even though he didn't have experience with the make of heat pump. I appreciated his responsiveness as our system was down and running on back-up.
Beverly Moxley
Beverly Moxley
12:10 15 Mar 22
Great service !
margaret ryan
margaret ryan
18:03 14 Mar 22
Mike Scott
Mike Scott
17:39 14 Mar 22
They removed my sink, disconnecting dishwasher and capping water for a kitchen Reno.
Yvette Lord
Yvette Lord
20:43 12 Mar 22
Excellent service all around.
Dave Brown
Dave Brown
20:20 10 Mar 22
Arrived early , Brian was very professional and thorough with his work. Took time to explain things and made sure we understood. Thanks for the great service !!
Philip
Philip
18:26 10 Mar 22
Nicola Dobson
Nicola Dobson
16:53 09 Mar 22
Lorna Appleby
Lorna Appleby
19:17 07 Mar 22
Michelle Godecke
Michelle Godecke
19:01 05 Mar 22
I've used Norm's Mobile for numerous repairs over the years. The call back is super quick and they get the repairs/replacements done fast. Excellent customer service. I highly recommend them.
Magda Jando
Magda Jando
17:32 05 Mar 22
R Humphrey
R Humphrey
20:29 04 Mar 22
Great counsel re: furnace needing to be replaced due to cracked housing, residual water leakage, high possibility of compromised quality of air flow (carbon monoxide).
Erin Kelly
Erin Kelly
21:37 03 Mar 22
Debora Sales
Debora Sales
17:07 03 Mar 22
Norms employees are hardworking individual that really cares about the work they do. They did plumbing upgrades, fixed linking pipes, installed a ductless heat pump and upgraded the gas line connected with our hot water tank. They are also very knowledgeable about all the rebates available for installing a heat pump. I highly recommend them and we will continue to use them in the future.
frederick kerley
frederick kerley
19:32 02 Mar 22
We had a leak in our propane tank. Phoned Norm's in the a.m. and a repair man came just after 4 but let us know ahead of time. He did the job and explained it all to us plus the price. Very reasonable and he was done very quickly. Very pleasant man and we are more than pleased with him and the work!!! We certainly will call Norm's again if we need more work done!
Tiffany McLaughlin
Tiffany McLaughlin
00:19 02 Mar 22
Deb Pearson
Deb Pearson
15:40 01 Mar 22
Bob McCauley
Bob McCauley
02:25 01 Mar 22
Karan Parmar
Karan Parmar
17:58 27 Feb 22
Carson did an amazing job at my house yesterday. He and Dave identified an error in how a water pipe was connected without a shut down valve that could have been dangerous to the house if a pipe had burst. Plumbers in the past must have missed this even though it was not up to code. Dave and Carson explained everything clearly. I felt I got very good value for the work that was done. I am completely satisfied and give a 5 Star rating to Norms Plumbing. Thanks so much Dave for listening to my concerns and going an extra mile, You guys are the best. I highly recommend there service to family and friends and all the customers in Nanaimo.Review written by Sukhwinder Janjua
Kim Butler
Kim Butler
19:30 26 Feb 22
Allister Clisham
Allister Clisham
23:53 25 Feb 22
dallas cavan
dallas cavan
20:39 25 Feb 22
My water main shut-off failed catastrophically on a long weekend. Norm’s had a tech at my house in half an hour and repairs were complete and my water was back on shortly thereafter. Excellent service, thanks especially to David and Devon!
Jim Hughes
Jim Hughes
01:26 25 Feb 22
James Wilcox
James Wilcox
20:11 24 Feb 22
Todd was great. Followed covid procedures properly. Fixed our furnace quickly.
Brenda Frew
Brenda Frew
16:49 24 Feb 22
Dave from Norms Plumbing and Heating is awesome! My garburator quit working and he helped me fix it over the phone. No Charge! It doesn't get better then that. Thank you! Norm's did a great job of replacing my hot water tank in the past as well. Fast and courteous.
Steve Touhey
Steve Touhey
21:19 23 Feb 22
Plumber from Norms was very helpful and effective with his time.
Dr. Hal Chalmers
Dr. Hal Chalmers
17:59 23 Feb 22
excellent service
ashley marie
ashley marie
17:21 23 Feb 22
Atom
Atom
16:43 23 Feb 22
Super easy to deal with, answered all our questions and happy with the price!
Helen Nurss
Helen Nurss
13:57 23 Feb 22
Emma Stanley
Emma Stanley
23:49 22 Feb 22
Mark Myres
Mark Myres
20:15 22 Feb 22
Anne Keding
Anne Keding
02:02 21 Feb 22
Excellent service, honest, reliable and highly experienced. Norms is my go to, service each time!
Helen Johnson
Helen Johnson
21:38 20 Feb 22
Dario Piccoli
Dario Piccoli
19:41 19 Feb 22
amber mitchell
amber mitchell
06:39 19 Feb 22
Have used Norm's three or four times over the years. Always impressed. Prompt and responsive. Water heater died Wednesday evening, called in and left a message with the after hours, phone call back at 8 am and technician was at the house by 9 am to install a new one. Excellent service, professional, and quick. Thank you!
Sundip Hothi
Sundip Hothi
00:25 19 Feb 22
Susan Pountney
Susan Pountney
23:16 17 Feb 22
Roger Green
Roger Green
18:29 17 Feb 22
Great service, promised 4 days but found a slot and came in one. Leak fixed and new outside faucet installed.
Bob Foglietta
Bob Foglietta
00:25 17 Feb 22
Karen Rosa
Karen Rosa
21:08 16 Feb 22
Plumber was on time, efficient, cleaned up after the repairs. A good experience
Doug Johnston
Doug Johnston
00:56 16 Feb 22
Great work, good guy, very timely. We look forward to using you again. Thanks!
Sharon Negrin
Sharon Negrin
20:22 15 Feb 22
Excellent experience 👏
Sharon G
Sharon G
15:33 15 Feb 22
We are favourably impressed with the service provided by this company. The hot water tank bit the dust last weekend and we called on the Sunday morning. Perfectly willing to come out and resolve the problem, it was decided between client and company that the issue could wait until Monday morning as lower cost on a non-weekend.Received call early Monday. Time of arrival given. Technician was courteous, changed the tank, fixed the leaking valve after consulting homeowner and repaired the pressure from city water. I forgot to ask him to please turn down the temperature! Extremely hot water now! All done and no mess left behind.Technician explained everything he did. All is well. Many thanks to Norm’s Plumbing 🪠
Gerry Galey
Gerry Galey
23:16 11 Feb 22
Repair gas fireplace.
Fred Fabro
Fred Fabro
22:03 09 Feb 22
James Elliott
James Elliott
19:48 09 Feb 22
All good! 🙂
Jamie Penner
Jamie Penner
19:44 09 Feb 22
Very fast and professional. Fixed a problem with our furnace and serviced it.
Cale Burns
Cale Burns
08:34 09 Feb 22
I called at 12:45 to report my heater was not working. Rod was at my place at 2:15 and promptly repaired our heater. All staff was very courteous and professional.
C W
C W
20:36 08 Feb 22
Dave Shakespeare
Dave Shakespeare
19:57 08 Feb 22
Employee was very good. Knowledgeable of the products and very helpful. Also very prompt. Mask was worn indoors at all times. Very pleased.
Sandra Gliege
Sandra Gliege
17:27 08 Feb 22
The plumber came to move a shower line to a different wall.
Joe Downey
Joe Downey
22:39 07 Feb 22
From reception to schedualing to the very efficient work Travis did on replacing our Water heater an excellent job all round by everyone.Would highly recommend this company for any of the services that they offer.
Bronyn Schulze
Bronyn Schulze
20:54 07 Feb 22
Del Kunitz
Del Kunitz
02:24 07 Feb 22
David Melsted
David Melsted
02:00 05 Feb 22
We’ve used Norm’s numerous times for a variety of services. Thanks Graham and Dave Rush for the excellent service!
Tim Dixon
Tim Dixon
23:45 04 Feb 22
Brian was terrific. Diagnosed the problem, and came up with a fix that got our heat working again. Not inexpensive but worth every penny!
Mara Ballendine
Mara Ballendine
20:52 04 Feb 22
Prompt, friendly and excellent service! Thank you, Todd
Joseph L
Joseph L
18:31 04 Feb 22
james hudson
james hudson
20:58 03 Feb 22
I have always received excellent and timely service from Norm's staff
Mission Barber
Mission Barber
20:01 03 Feb 22
Greg Gibson
Greg Gibson
05:51 03 Feb 22
Bob Orr
Bob Orr
22:27 02 Feb 22
Todd was courteous, professional, and very patient with the apprentice.Highly recommend Norm's Plumbing for all your heating and air conditioning needs.
Roberto Cesari
Roberto Cesari
19:37 02 Feb 22
Peter Bull
Peter Bull
19:33 02 Feb 22
Travis was efficient personable and professional = great job Travis & thx !!!!
Craig Diachuk
Craig Diachuk
00:34 01 Feb 22
donald maciver
donald maciver
21:28 31 Jan 22
Fast and efficient - arrived right on scheduled time.
Simon Davidson
Simon Davidson
16:28 29 Jan 22
Masakatsu Anzai
Masakatsu Anzai
22:12 28 Jan 22
Sheila Barnes
Sheila Barnes
01:03 28 Jan 22
Martin Wong
Martin Wong
22:55 27 Jan 22
Excellent service
Ron Popoff
Ron Popoff
22:05 27 Jan 22
Got my fireplace working properly. Excellent service.
Jennifer Broughton
Jennifer Broughton
22:18 26 Jan 22
Norm’s has always provided the best service for all my heating and plumbing. Can’t wait for the new heat pump system to be done this spring.
Dino Span
Dino Span
23:50 25 Jan 22
Great service and very reliable. I am very happy with the professionalism and knowledge of installer and foremost the ability to troubleshoot and unforeseen problems to get the job done.
Randy Cormier
Randy Cormier
22:39 25 Jan 22
G Kos
G Kos
21:03 25 Jan 22
This is the second time we’ve used Norm’s, the first was for gas furnace and fireplace servicing. Both jobs were completed effectively with good communication and I especially appreciate how clean they leave everything. We’ve just recently moved to Nanaimo and consider Norm’s our new go-to plumbers and gas pros.
Craig Lehtovaara
Craig Lehtovaara
19:09 25 Jan 22
Theo Finigan
Theo Finigan
18:16 25 Jan 22
Le's Studio
Le's Studio
00:48 25 Jan 22
They’re very helpful & professional, great service also. Highly recommended!
Andrew williams
Andrew williams
22:08 24 Jan 22
Have them service our furnace every year.
Julie Mackey
Julie Mackey
22:28 22 Jan 22
Super fast response on a Saturday when my gas furnace stopped working. Had everything needed for the repair and did a service in under an hour. Gave me so much info on improvements that could be made and tips in getting longer life out of my old furnace. Rod was great!
Adam I
Adam I
19:17 22 Jan 22
Jamie-Lynn Telford
Jamie-Lynn Telford
19:56 21 Jan 22
Rick Dagg
Rick Dagg
17:02 20 Jan 22
Front Desk
Front Desk
00:26 20 Jan 22
Travis was fast and efficient at diagnosing and fixing our plumbing problem. Always pleasurable with Norms. Thanks Travis.Southcare Chiro team!
Jillian Carlson
Jillian Carlson
22:03 19 Jan 22
All the workers that have been here from Norms have been fairly quick _ very polite . we always call Norms.
Tammy Stubbs
Tammy Stubbs
20:55 19 Jan 22
As life happens so did Norm’s repair serviceThey were quick to respond and my repair was done very quicklyHighly recommend
Greg Arkles
Greg Arkles
23:31 18 Jan 22
Jana Burke
Jana Burke
20:56 18 Jan 22
Joan Spencer
Joan Spencer
20:38 18 Jan 22
Rod was very friendly and professional.
Rob Dodds
Rob Dodds
18:05 18 Jan 22
Emergency call out for leaking faulty shutoff valve under sink. Showed up within about 40 minutes and was able to fix within 10 minutes of arrival. Clearly explained what he was doing and offered tips for testing shutoff valve in future (I was disconnecting an old dishwasher).
Colin Barton
Colin Barton
06:11 18 Jan 22
Egon Eilers
Egon Eilers
16:48 15 Jan 22
Replcaced old LP regulator outside to our satisfaction.
Barna Farago
Barna Farago
01:19 15 Jan 22
leigh cai
leigh cai
23:04 14 Jan 22
Tania Bhullar
Tania Bhullar
22:46 14 Jan 22
Dustin Layzell
Dustin Layzell
20:44 14 Jan 22
J B
J B
16:35 13 Jan 22
Definitely quick and speedy service. Thank you.The fellow who did the install was not too friendly, but that is okay.I asked him to level the water heater and he agreed to do it. He finished the job and left. The tank was not leveled at all. If leveling a water heater is a problem, he should have explained why.
Tom Nystrom
Tom Nystrom
18:36 12 Jan 22
Betty Liu
Betty Liu
02:55 12 Jan 22
Norm’s Plumbing and Heating company is the best one in Vancouver Island. I love their services. Thank you
Susan Davis
Susan Davis
01:53 12 Jan 22
Dwight Holland
Dwight Holland
14:57 11 Jan 22
Garry Macleod
Garry Macleod
18:59 10 Jan 22
Patrick audet
Patrick audet
00:19 09 Jan 22
Paul Roetman
Paul Roetman
18:07 08 Jan 22
Fantastic service! Highly recommend
larry ward
larry ward
19:47 07 Jan 22
Greg A
Greg A
19:12 07 Jan 22
Hooked up (new) gas stove - quick, professional, informative installer. Cost in line with other businesses doing similar work (though with the required permit the relatively short job seemed expensive overall; however, that was really the only minor gripe I can think of).
Graham Gates
Graham Gates
09:12 07 Jan 22
Brenda Brown
Brenda Brown
07:28 07 Jan 22
Technician was friendly, was fast at troubleshooting, and gave valuable advice.
al demmitt
al demmitt
22:35 06 Jan 22
Pam
Pam
17:53 05 Jan 22
Always prompt, polite with excellent work.
Shaina Bee
Shaina Bee
02:43 05 Jan 22
My water heater stopped working and within a day of calling I was able to have them to come my house and install one. Travis and his helper (sorry didn’t catch his name) were here to install. They were very personable, professional and kind. I now have hot water and I am beyond grateful. Highly recommend!
wayne myhal
wayne myhal
22:00 04 Jan 22
S “PtahX” R
S “PtahX” R
18:04 04 Jan 22
Prompt, efficient and a job well done.
Sian Rackham
Sian Rackham
16:33 04 Jan 22
I was so impressed with the service I got from Norm’s! I had put a call into another heating company and while I was on the phone to Norm’s, this other company called me back. Norm’s insisted that they stay in the line while I took this other call bc they wanted to make sure I was ‘taken care of’. Very impressed!! In the end, it was Norm’s who did the job, that day!!
Jennifer D
Jennifer D
23:44 03 Jan 22
We phoned on a snowy Christmas Eve. Roads were a mess but repairman Keegan arrived by mid-afternoon and gave us hot water for Christmas. Better than Santa!
Tamara McCreath
Tamara McCreath
01:53 02 Jan 22
Brittany D
Brittany D
01:56 01 Jan 22
I have used Norm's plumbing for plumbing and HVAC issues all of the tradesmen are very knowledgeable and approachable and have fixed any issues in a timely manner. I had Carson even come out New Years eve for an emergency call. They are very reliable and trustworthy! Would recommend to family and friends!
Paul Grannon
Paul Grannon
04:01 31 Dec 21
Gas furnace was in need of repair, not producing heat mid winter. Called Norm's at 3pm had a call back at 4pm, HVAC technician Rod was at my house at 430pm. Part was needed and Rod drove to pick it up. Job was still completed before 6pm and we had heat for the evening. Very impressed by the response time and professionalism from everyone. Will definitely use their service again and recommend to others. Thank you!
Laura Flynn
Laura Flynn
01:19 31 Dec 21
Diane Davidson
Diane Davidson
19:47 30 Dec 21
Great service highly recommend
Maggie Murphy
Maggie Murphy
18:12 30 Dec 21
Fast quote,faster install we are Very happy.
Allan Alfonso
Allan Alfonso
00:18 30 Dec 21
Kanchanjit Saroya
Kanchanjit Saroya
23:46 28 Dec 21
Ron Tosh
Ron Tosh
18:29 28 Dec 21
ProPacific Marketing
ProPacific Marketing
18:28 28 Dec 21
Travis at Norm's did a fantastic job!
Della Burford
Della Burford
09:39 28 Dec 21
Repaired furnace intake.
ken fely forrest
ken fely forrest
01:37 28 Dec 21
Sharon Koehn
Sharon Koehn
00:23 25 Dec 21
Janet Lynch
Janet Lynch
19:22 24 Dec 21
Kab Lifefirst0307
Kab Lifefirst0307
00:24 24 Dec 21
Barb Toole
Barb Toole
20:56 23 Dec 21
Chris Bragg
Chris Bragg
19:07 23 Dec 21
Don from Norm’s Plumbing was great. Took on our heating issue as if it were his own home. Above and beyond service that was greatly appreciated! Would highly recommend Norm’s because of him.
John Irwin
John Irwin
18:52 23 Dec 21
A ol
McNabb Real Estate Group (Cory McNabb - MREG)
McNabb Real Estate Group (Cory McNabb - MREG)
02:51 23 Dec 21
John Zirke
John Zirke
00:41 23 Dec 21
YAMMYCA
YAMMYCA
00:57 22 Dec 21
MARY-LOUE Edwards
MARY-LOUE Edwards
17:14 21 Dec 21
So thankful for their speedy response, repairman was friendly and helpful. I will call Norm's for maintenance, as our usual couldn't make time for us during this cold period.
Andrew Johnson
Andrew Johnson
23:48 20 Dec 21
Paulythene Pam
Paulythene Pam
01:01 18 Dec 21
Guaranteed work.
Mary Fields
Mary Fields
23:24 16 Dec 21
Michelle Dennis
Michelle Dennis
21:38 16 Dec 21
vern kemp
vern kemp
20:00 16 Dec 21
David Brusegard
David Brusegard
18:19 16 Dec 21
Excellent service, and personable technician. Will call these folks again.
Matt Robinson
Matt Robinson
18:01 16 Dec 21
Great service , professional technician. However tank had nearly doubled in price in ten years. I guess that’s just life.
Tiffany Nichols
Tiffany Nichols
05:41 16 Dec 21
These guys were awesome! Got the part needed to repair the furnace faster than originally quoted. They were quick and easy. Would recommend Norm's to anyone
Christina Emery
Christina Emery
23:02 15 Dec 21

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