What’s your name and job title at Norm’s?
I’m Elizabeth! I work with Membership Sales, Dispatching, and assisting Malcolm in Marketing.
How long have you been working at Norm’s?
I have been at Norms since May of 2025.
What inspired you to get into plumbing/HVAC/your trade?
My dad has worked in the HVAC industry for my whole life. I never thought I would myself but when I came across a position for marketing at Norms, I had a “let’s give it a shot” moment. I got into marketing in an off chance scenario also. I was in school originally to become a physiotherapist because I love helping people, I took marketing as an elective and before you know that was then what I pursued. I love learning about how people think and why they make decisions they make.
What do you enjoy most about your job or working at Norm’s?
Getting to work with such a helpful/caring team.
What’s one thing you’re proud of in your career so far?
I am currently pursuing my bachelor’s degree in marketing and management so I would have to say that. I am graduating in spring 2026.
What’s your approach when working in a customer’s home?
Although I don’t work in customers’ homes, I love to help over the phone with any questions they may have. Gaining relationships with clients is very important to me, so listening to their needs and hearing stories is a priority for me.
What do you like to do when you’re not working?
I love spending time with my friends and trying out new activities. Recently I tried out ski doos and surfing for the first time, both a blast. I also love going to concerts, ANY of them, but particularly country ones.
