Fast forward about 12 years, Orville had his son-in-law, Dave, working for him to help grow the business and learn the trade for himself. Norm’s Plumbing and Heating took off; they grew a loyal customer base which valued the great customer service that Norm’s offered. They battled night and day to keep Nanaimo’s residents warm with their heating services and made sure clean running water was always available with their plumbing services.
The economy went down during the years, and Norm’s went from a crew of 16 down to 3. Times were tough for the crew, but they continued to fight to stay alive. They went back to their roots, focusing on customer satisfaction, quality workmanship, and being an honest company.
Eventually, hard work paid off as the economy bounced back. Their small team started to grow once again and was now starting to thrive. They acquired several really good tradesman who quickly felt like family, and have stuck with Norm’s for years now.
Now, three of Dave’s sons, two of whom are licensed plumbers and gas fitters, and the other who graduated which a bachelor’s Degree in business, are continuing on with the family business. Growing up in Nanaimo, they learned to appreciate the simplicity of the city, and have high hopes to carry the “Norm’s” legacy for many years to come.
Orville is still working in the shop in his 80’s, teaching the young guys the principle of hard work, determination, and the grit it takes to succeed.
From Our family to yours, Norm’s wants to thank Nanaimo for its continued support.
With 13 service trucks and our team of certified, licensed journeymen, we offer a same day response (often within an hour!) to both commercial and residential customers at competitive rates. We are a bonded company that carries pollution liability insurance, and all our work is guaranteed. If you’d like to learn more, or if you’re ready to get started with your free estimate on our services, contact us today.