we are problem solversWe Provide High-Quality Exceptional Superior Services & Products
Link to: Community Programs
Community Programs
Link to: About
Why Choose Us?
Link to: Our Team
Meet Our Team
Experience the Norm’s
Difference
- Choosing Norm’s means choosing local
Family-owned. Community-driven. Quality you can count on - 53 years
Serving the Mid-Island for 53 years! - Award winning
Locally and Internationally recognized. - Quality Products Every Time
We don’t cut corners or cut costs. What goes in your home is built to last. - Experienced
We deliver peace of mind with our knowledgeable and experienced tradespeople.
Multiple Local and Inernational Awards
Over 3000 Google Reviews
Emergency 24 Hour Service
7 Days a Week
Promp service when you need it most
Receive a Free Quote
Our Purpose
To exceed home service expectations, and improve the lives of the members of our community
At Norm’s, our purpose is simple: to exceed home service expectations and improve the lives of the members in our community. That means showing up when we say we will, doing the job right the first time, and leaving every space better than we found it. We believe homeowners deserve more than just a fix — they deserve peace of mind, trusted guidance, and a team that truly cares.
But our purpose goes beyond plumbing and HVAC. As a family-owned business, we believe in using our platform to make a difference. Through donation programs, local sponsorships, and investing in meaningful employment, we’re proud to support the very communities we live and work in. Every service call is a chance to build trust, every project an opportunity to raise the standard, and every relationship a way to create lasting impact — one home, and one neighbour, at a time.
Norms is not just a service provider; we’re a community pillar, understanding that our success is intricately tied to the well-being of our community. Through our purpose, we aim to forge an enduring legacy of care, gratitude, and unwavering community support
Switch and Save
Switching to electricity can save you money.
- Lower energy bills
- Government rebates
- More controlled indoor environment
- Electric heating/cooling is environmentally friendly
Tankless Water Heaters
Learn how to save money and space.
- Endless supply of hot water
- More space in your home
- Save energy and money with lower operating costs
- No storage of water, meaning no chance of flooding
Plumbing & Hot Water
We can tackle your household plumbing needs with ease.
- Drain cleaning
- Hot water tank replacement
- Hot water tank repair
- Watermain replacement
- Waterline replacement
- Bathroom renovations
Furnaces & Heat Pumps
Bringing your family warmth and comfort year-round.
- Gas Furnace
- Installation/Service
- Heat Pump Installation/Service
- Gas Fireplace Service
- Oil Furnace & Tank Install/Service
Ductless Heat Pumps
Heating / Cooling solutions for just about any space.
- Where would I install a mini split system?
- Ductless air conditioner and ductless heat pump technology
- Ducted heat pumps
Our Core Values
Respect: Treating ourselves, our customers, and each other with respect.
Integrity: Doing the right thing, even if no one is watching.
Teamwork: Working towards a common goal.
Community: We’re here for a bigger purpose, to improve the communities we serve and build lasting relationships.
Organized: If our business runs organized, your jobs go smoothly.
Development: Always learning, be better than yesterday.
At Norms Plumbing, Heating, and Air Conditioning, our core values help serve direction and clarity. They guide us toward the future and create a cohesive team that our community can count on.
testimonialsWhat People Say
About Us
Outstanding Service – Highly Recommend Norm’s Plumbing, Heating and Air Conditioning. I recently had my 20+ year old furnace replaced with a new dual energy furnace and heat pump system and I couldn’t be more pleased with the entire experience.
From start to finish, the team was prompt, professional, and incredibly knowledgeable. They explained my options clearly and walked me through the process step-by-step, including how to take advantage of the Fortis rebate – just in time for the summer heat!
If you’re thinking about upgrading your HVAC system, I highly recommend Norm’s. Their service and expertise truly stand out.
– Crystal, Nanaimo
testimonials
What People Say
About Us
we work withOur Service Partners
Norm’s Plumbing, Heating and Air Conditioning proudly partners with top industry leaders like Bryant Heating & Cooling Systems – a true industry leader in providing exceptional heating and air conditioning solutions. We also partner with other reputable names to deliver the highest quality solutions to our valued customers. Rinnai, FortisBC, John Wood, and Bradford White, are among our esteemed partners, each renowned for their expertise in their respective fields.
