Heat pumps
Ducted, ductless and dual fuel systems sized for Island winters. We walk you through the rebates before you commit to anything.
Heat pumps
Plumbing · Heating · Air Conditioning · Excavating
Get your home's comfort back.
The Mid-Island's most trusted plumbing, heating and cooling team. Family owned since 1971.
3,400+
Google reviews from neighbours
Google reviews from neighbours
1971Family-run on Vancouver Island
24/7Open 24 hours, every day of the year
Bryant2x Medal of Excellence winner
Everything that keeps a home warm, dry and running.
One trusted crew for heat, hot water and plumbing. Fewer contractors to vet, one warranty to remember.
Drag to spinFurnaces
Gas, electric and oil. Repairs, replacements, oil-to-heat-pump conversions and the yearly tune-up that prevents the 2am call.
HeatingDuctless & AC
Quiet, efficient cooling for the rooms that bake in August, and heat for the ones that never warm up.
CoolingHot water
Tanks, tankless and heat pump water heaters from Bradford White and Rinnai, often replaced the same day you call.
Hot waterPlumbing & Poly-B
Leaks, drains, water mains, fixtures and full Poly-B replacement, by licensed plumbers who leave it cleaner than they found it.
PlumbingEmergencies
Burst pipe, no heat, no hot water. Call 250-753-3641 and we answer, nights, weekends and holidays.
Emergency service01 / 06
Then & now
Same name on the truck. Same standard on the job.
Norm's Mobile Service started in 1971 by bringing the shop to your door. More than fifty years on, the crew is bigger, the equipment is smarter, and the way we treat your home hasn't changed. Drag to compare.
Drag the handle to compare 1971 with today
1971Today
Reviews
Mid-Island homeowners, in their own words.
★★★★★
Josh was here when he was supposed to be and we found him to be very professional and knowledgeable. The job was done in a timely fashion and his cleanup was excellent. He also pointed out a couple of other potential problems that should be addressed which we appreciated to know about.
★★★★★
Job done quickly, on estimate, excellent quality of workmanship and the personnel and sub-contractors were a pleasure to work with. Thanks, Folks.
★★★★★
Graham was fantastic, he fixed an issue with the original installation under my sink (done by flippers). I thought it was going to end up being a huge project but he got everything fixed in just about an hour!
★★★★★
I will always recommend Norm's Plumbing. Today's repair by Ash H was swift and effective and is one more reason why I will always call Norm's whenever our home needs plumbing services. Ash H fixed what we needed, efficiently and effectively.
★★★★★
Norm's is GREAT! Great work (thank you, Jake), and terrific communication from start to finish. Many thanks!
★★★★★
Evelyn was very informative and did a great job. She explained what she was doing and why and I appreciated that.
★★★★★
Hamish and crew replaced the Poly B plumbing inside and outside of our home and we were very pleased with their professional work. They were on time, pleasant and very knowledgeable to any questions we had to ask. They also kept us updated as to what was happening each day . Well Done !!
★★★★★
Prompt and professional response to my service request. Communication was excellent. I always knew what to expect and when. Will definitely use Norms Plumbing for future needs.
★★★★★
These guys were great. Fast, efficient, tidy, and well priced. Couldn’t ask for more. Highly recommend.
★★★★★
Ash was on time and very polite. He quickly figured out was the problem and remedied our bathroom plumbing problems.
★★★★★
Evelyn did an amazing job servicing my gas fireplace. Thank you for being so thorough. I really appreciate it!
★★★★★
Excellent service and response to our emergency. Chad was knowledgeable and efficient. Will not hesitate to recommend "Norm's" to our friends.
★★★★★
Highly recommend this company. Todd was very professional, very knowledgable and had my complete trust. They were on time and did an extremely good job. I would not hesitate to use them again.
★★★★★
Josh and team from norms were great! Quick and helpful and explained it all. They left without a trace and didn’t wake my sleeping baby. Thanks for arranging it and to Lindsay for setting it up!
★★★★★
We had a leak in our water line and they were here bright and early and had the line fixed in no time. We have used Norms before and always had good,reliable service.
★★★★★
Repaired leaking pipe in crawl space. Thank you for putting my mind at ease and coming quickly!
★★★★★
Thank you Evelyn for servicing our heat pump and furnace. I appreciated Evelyn’s thorough work and taking the time to provide education on what we can do to keep these appliances running well.
★★★★★
Todd came to service the furnace. He phoned to say he would be early which was great. I wasn’t able to be there so when he was done, he was nice enough to call me and go over everything that he did offered some suggestions. He provided great service was very efficient Cleaned up after himself I would recommend norms heating
★★★★★
Efficient and friendly service. Willing to take the time to help me understand what the problem was with my HVAC and make sure everything was working properly! I'm so glad that I signed up for the annual maintenance program! I would not hesitate to call again and will recommend to everyone!
★★★★★
Professional service and very friendly. Explained the details of the job from beginning to end. Will definitely use them again in the future.
★★★★★
Very quick service on a long weekend, friendly tech who explained all the issues and repaired the immediate problem
★★★★★
Graham was extremely efficient, knowledgeable, and friendly. He came to work on one issue and helped out on a few more. Fantastic service and work!
★★★★★
Evelyn was great, on time, and very helpful. We are new home owners with a few questions about the hvac system and we felt very well looked after.
★★★★★
Emergency call out on a Sunday. They were prompt and communication was superb.
Brands we install
Brands we stand behind.
Bryant Factory Authorized Dealer, FortisBC Trade Ally Network member, and the hot water brands we stock for weekend emergencies.
Where we work
Ladysmith to Qualicum Beach. Every day.
Our trucks roll out of 1940 Boxwood Road in Nanaimo every morning and cover the whole Mid-Island.
Home baseNanaimo
1940 Boxwood Road, and every Nanaimo neighbourhood.
- Nanaimo
- Lantzville
- Cedar
- Cassidy
NorthParksville
Oceanside and the communities around it.
- Parksville
- Qualicum Beach
- Nanoose Bay
- Errington
- Coombs
SouthLadysmith
Ladysmith and the communities in between.
- Ladysmith
Town photos: DXR (CC BY-SA 4.0), Illustratedjc (CC BY-SA 4.0), A.Davey (CC BY 2.0), via Wikimedia Commons.
Not sure we cover your street? Call 250-753-3641 and ask.
Community
We live here too.
Tanks for Lunch. HVAC for Hospice. Forward Fridays. Presenting sponsor of the 2026 Parksville Chamber golf tournament. And a hard-fought second place at the 40th Silly Boat Regatta.
Keep exploring
Know your home. Know us.
Take a heat pump apart without lifting a wrench, or see where a share of every install goes.
Inside a heat pump
See what's wearing out before it quits.
Scroll through an exploded heat pump, part by part, with the signs each one is failing.
See inside a heat pump
Community
Every job gives something back.
Tanks for Lunch, HVAC for Hospice and Forward Fridays, plus the local teams we're proud to support.
How we give backOur purpose.
To exceed home service expectations and improve the lives of the members of our community. Through that purpose, we aim to build an enduring legacy of care, gratitude and community support.
Award winning
Locally and internationally recognized, with multiple local and international awards.
Quality products, every time
We don't cut corners or cut costs.
Experienced
Knowledgeable, experienced tradespeople who deliver peace of mind.
Prompt service
Emergency service 24 hours a day, 7 days a week, when you need it most.
Our core values
100% locally owned and operated.
- RespectFor customers, for each other.
- IntegrityDoing it right when no one is watching.
- TeamworkOne crew, one standard.
- CommunityHere for something bigger than the job.
- OrganizedWhen the shop runs smooth, so does your job.
- Always learningBetter than yesterday.
On the tools, on Instagram.
Real jobs, tips and the team behind them. Follow @normsplumbingheatingaircon.
normsplumbingheatingaircon
45 likes
normsplumbingheatingaircon Will a day on the jobsite humble me? 😳 I got dispatched on an HVAC install with our team and quickly discovered that running a company and installing…
OCT 16normsplumbingheatingaircon
62 likes
normsplumbingheatingaircon Who knows what I actually do best? 🤷
OCT 8normsplumbingheatingaircon
26 likes
normsplumbingheatingaircon Water Heater Tips with @thatguyfromnorms Here are 3 things to watch for: 1️⃣ Your tank is 8 to 12 years old. 2️⃣ You notice rust around the top or…
SEP 28normsplumbingheatingaircon
30 likes
normsplumbingheatingaircon 3 Tips before buying a new heat pump ⤵️ A buyers guide when upgrading to a new heat pump, because not all contractors are alike. Here are the short…
SEP 22normsplumbingheatingaircon
67 likes
normsplumbingheatingaircon 🎉🎂 Happy Birthday, Malcolm! 🎂🎉 Today we're celebrating our wonderful owner, Malcolm, and all that he brings to Norm's Plumbing, Heating & Air…
SEP 6normsplumbingheatingaircon
24 likes
normsplumbingheatingaircon Most people don't think much about their drains... until they stop draining. This is Josh, one of our journeyman plumbers and gas fitters, using a…
AUG 25normsplumbingheatingaircon
28 likes
normsplumbingheatingaircon It’s hard to believe a year has already gone by! We’d like to give a big shoutout to Jacob as he celebrates his first year with the Norm’s Plumbing,…
AUG 14normsplumbingheatingaircon
36 likes
normsplumbingheatingaircon Earlier this month, we had the opportunity to be part of a project that reminds us why we love serving this community. A few months ago, Habitat for…
AUG 12normsplumbingheatingaircon
19 likes
normsplumbingheatingaircon A lot of homeowners assume that if their heating or cooling system stops working, it's probably something small. And sometimes it is. Recently,…
AUG 10normsplumbingheatingaircon
26 likes
normsplumbingheatingaircon Mason was recently called out to a home where the heat pump had stopped working during this stretch of hot weather. After a full inspection, he found…
AUG 5normsplumbingheatingaircon
1,052 likes
normsplumbingheatingaircon We all want to do it, and some of us have, but please don't 🙏
OCT 16normsplumbingheatingaircon
29 likes
normsplumbingheatingaircon You could say we're pretty confident in what we do 🤷 We asked a few members of our team where they thought we'd place in the Nanaimo News Bulletin…
SEP 30normsplumbingheatingaircon
29 likes
normsplumbingheatingaircon Want your HVAC system to last longer and run more efficiently? 👇 A lot of costly breakdowns can be avoided with a few simple habits. ✅ Tip #1: Change…
SEP 22normsplumbingheatingaircon
34 likes
normsplumbingheatingaircon Could you believe our last team member josh? 🤣 It seems like we need to do a better job showcasing our company origin story. How many of you know the…
SEP 17normsplumbingheatingaircon
48 likes
normsplumbingheatingaircon One of the toughest calls we respond to is when a homeowner returns from a vacation and discovers water damage that happened while they were away.…
AUG 27normsplumbingheatingaircon
50 likes
normsplumbingheatingaircon One of my favourite things about our team is that everything we do has a purpose, and these new shirts are a perfect example. In this video, I walk…
AUG 20normsplumbingheatingaircon
17 likes
normsplumbingheatingaircon Ever wonder what a typical day looks like for one of our plumbers? Today, we're tagging along with Josh, one of our Journeyman Plumbers, and it's a…
AUG 13normsplumbingheatingaircon
33 likes
normsplumbingheatingaircon Every August, we look for ways to give a little more back to our community. Through our Tanks for Lunch program, every hot water tank we install…
AUG 12normsplumbingheatingaircon
21 likes
normsplumbingheatingaircon Rant to the criminals who decided they needed Johns tools more than him 😫 Window smashed and tools stolen. 2nd time in 55 years we've had a truck…
AUG 9normsplumbingheatingaircon
19 likes
normsplumbingheatingaircon 🚨 Calling all ugly hot water tanks on Mid Vancouver Island... 🚨 Our plumbers are on the hunt for the oldest, rustiest, most questionable hot water…
JUL 31normsplumbingheatingaircon
14 likes
normsplumbingheatingaircon Out with the old, in with the new! 🔥❄️ Our install team recently replaced this older single stage heat pump in Cedar with a new variable speed Bryant…
OCT 15normsplumbingheatingaircon
71 likes
normsplumbingheatingaircon The best part is knowing there's people out there that resonate with our purpose: "To exceed home service expectations, and Improve the lives of the…
SEP 29normsplumbingheatingaircon
81 likes
normsplumbingheatingaircon I didn’t expect it to be that hard.. Being off the tools for a few years made me think "do i still have what it takes". We have always been a busy…
SEP 22normsplumbingheatingaircon
14 likes
normsplumbingheatingaircon No Heat? Before you call for furnace repair, check these quick fixes: -Thermostat settings -Furnace power switch -Electrical breaker -Dirty air…
SEP 16normsplumbingheatingaircon
18 likes
normsplumbingheatingaircon One of the most expensive mistakes a homeowner can make is waiting until their heating or cooling system breaks down before having it checked. Every…
AUG 27normsplumbingheatingaircon
14 likes
normsplumbingheatingaircon We often talk to homeowners about aging plumbing systems because we see the consequences of neglected leaks every day. In this case, what appeared to…
AUG 19normsplumbingheatingaircon
14 likes
normsplumbingheatingaircon Most people know us for the work we do in homes across Vancouver Island, and that's something we're incredibly proud of. But what many people don't…
AUG 13normsplumbingheatingaircon
27 likes
normsplumbingheatingaircon One of the biggest benefits of adding our excavation division is that we can now take on larger projects and respond faster. With the equipment and…
AUG 12normsplumbingheatingaircon
34 likes
normsplumbingheatingaircon There’s nothing better than a little friendly competition and seeing hard work pay off. Our team recently took home a trophy for the fastest time in…
AUG 6normsplumbingheatingaircon
28 likes
normsplumbingheatingaircon There's something special about seeing our team out in the community wearing these new shirts for the first time. When we started working on the…
JUL 31Questions
Asked every week.
What areas does Norm's serve?
The whole Mid-Island, from Ladysmith to Qualicum Beach: Nanaimo, Lantzville, Cedar, Cassidy, Parksville, Qualicum Beach, Nanoose Bay, Errington, Coombs and Ladysmith. Not sure we cover your street? Call 250-753-3641.
Are you open 24/7?
Yes. We answer 250-753-3641 every hour of every day, including nights, weekends and holidays, and a plumber is always on call for emergencies.
What does Norm's do?
Plumbing, heating and air conditioning for Mid-Island homes: heat pumps, furnaces, ductless and AC, hot water tanks and tankless heaters, drains, water mains, Poly-B replacement, gas fitting and bathroom renovations. One crew for all of it, so there are fewer contractors to vet and one warranty to remember.
How long has Norm's been in business?
Since 1971. Norm's Mobile Service started by bringing the shop to the customer's door. More than fifty years later it is still family-run, and the trucks still leave from Nanaimo every morning.
What do customers say about Norm's?
Norm's is rated 4.9 out of 5 from 3,460 Google reviews from Mid-Island homeowners. Customers mention technicians who show up on time, explain the problem and clean up after the job.
Is your work guaranteed?
Yes. All our work is guaranteed and covered by our no-hassle warranty, with competitive rates and no hidden costs.
Are your technicians licensed?
Yes. Our crew is licensed plumbers, gasfitters and HVAC technicians. Norm's holds Technical Safety BC gas licence LGA000404, is a Bryant Factory Authorized and NATE dealer, and is a member of the FortisBC Trade Ally Network.
