Prompt Service by Knowledgeable Tradesmen

Built by Trust, Backed by Experience

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We Provide High-Quality Exceptional Superior Services & Products

Experience the Norm’s
Difference

  • Choosing Norm’s means choosing local
    Family-owned. Community-driven. Quality you can count on
  • 53 years
    Serving the Mid-Island for 53 years!
  • Award winning
    Locally and Internationally recognized.
  • Quality Products Every Time
    We don’t cut corners or cut costs. What goes in your home is built to last.
  • Experienced
    We deliver peace of mind with our knowledgeable and experienced tradespeople.

Norms circle of champion awards 2024

Multiple Local and Inernational Awards
Over 3000 Google Reviews

Emergency 24 Hour Service
7 Days a Week

Promp service when you need it most

Receive a Free Quote

pre word dash e1686614905783Our Purpose

To exceed home service expectations, and improve the lives of the members of our community

At Norm’s, our purpose is simple: to exceed home service expectations and improve the lives of the members in our community. That means showing up when we say we will, doing the job right the first time, and leaving every space better than we found it. We believe homeowners deserve more than just a fix — they deserve peace of mind, trusted guidance, and a team that truly cares.

But our purpose goes beyond plumbing and HVAC. As a family-owned business, we believe in using our platform to make a difference. Through donation programs, local sponsorships, and investing in meaningful employment, we’re proud to support the very communities we live and work in. Every service call is a chance to build trust, every project an opportunity to raise the standard, and every relationship a way to create lasting impact — one home, and one neighbour, at a time.

Norms is not just a service provider; we’re a community pillar, understanding that our success is intricately tied to the well-being of our community. Through our purpose, we aim to forge an enduring legacy of care, gratitude, and unwavering community support

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Switch and Save

Switching to electricity can save you money.

  • Lower energy bills
  • Government rebates
  • More controlled indoor environment
  • Electric heating/cooling is environmentally friendly

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Tankless Water Heaters

Learn how to save money and space.

  • Endless supply of hot water
  • More space in your home
  • Save energy and money with lower operating costs
  • No storage of water, meaning no chance of flooding

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Plumbing & Hot Water

We can tackle your household plumbing needs with ease.

  • Drain cleaning
  • Hot water tank replacement
  • Hot water tank repair
  • Watermain replacement
  • Waterline replacement
  • Bathroom renovations

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Furnaces & Heat Pumps

Bringing your family warmth and comfort year-round.

  • Gas Furnace
  • Installation/Service
  • Heat Pump Installation/Service
  • Gas Fireplace Service
  • Oil Furnace & Tank Install/Service

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Ductless Heat Pumps

Heating / Cooling solutions for just about any space.

  • Where would I install a mini split system?
  • Ductless air conditioner and ductless heat pump technology
  • Ducted heat pumps
Norms Plumbing & Heating

Our Core Values

Respect: Treating ourselves, our customers, and each other with respect.

Integrity: Doing the right thing, even if no one is watching.

Teamwork: Working towards a common goal.

Community: We’re here for a bigger purpose, to improve the communities we serve and build lasting relationships.

Organized: If our business runs organized, your jobs go smoothly.

Development: Always learning, be better than yesterday.

At Norms Plumbing, Heating, and Air Conditioning, our core values help serve direction and clarity. They guide us toward the future and create a cohesive team that our community can count on.

Norms 50 yearsNorms 24x7 service

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What People Say
About Us

stars

Outstanding Service – Highly Recommend Norm’s Plumbing, Heating and Air Conditioning. I recently had my 20+ year old furnace replaced with a new dual energy furnace and heat pump system and I couldn’t be more pleased with the entire experience.

From start to finish, the team was prompt, professional, and incredibly knowledgeable. They explained my options clearly and walked me through the process step-by-step, including how to take advantage of the Fortis rebate – just in time for the summer heat!

If you’re thinking about upgrading your HVAC system, I highly recommend Norm’s. Their service and expertise truly stand out.

– Crystal, Nanaimo

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What People Say
About Us

stars

The service from the first phone call to the plumber replacing the bathtub pop-up plug was a positive experience. The receptionist was so friendly and helpful. The job was scheduled quickly, and the plumber was so polite and fixed the plug in a very short time. I would not hesitate to recommend Norm’s Plumbing.

Positive: Professionalism, Punctuality, Quality, Responsiveness
The fellas from Norm’s were tested to the limit today. We had our hot water heater replaced. It’s in the laundry room, about 7 feet up in the air, behind the washer and dryer, at the top of a steep staircase. The guys met the challenge head-on and without hesitation got the job done with totally positive attitudes the entire time. Truly impressive work.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

The fellas from Norm’s were tested to the limit today. We had our hot water heater replaced. It’s in the laundry room, about 7 feet up in the air, behind the washer and dryer, at the top of a steep staircase. The guys met the challenge head on and without hesitation got the job done with totally positive attitudes the entire time. Truly impressive work.

Service: Water heater installation
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Our Service Partners

Norm’s Plumbing, Heating and Air Conditioning  proudly partners with top industry leaders like Bryant Heating & Cooling Systems – a true industry leader in providing exceptional heating and air conditioning solutions. We also partner with other reputable names to deliver the highest quality solutions to our valued customers. Rinnai, FortisBC, John Wood, and Bradford White, are among our esteemed partners, each renowned for their expertise in their respective fields.

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partner logo jb warranty
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Why We Chose Bradford White

We pride ourselves on doing our best to provide each of our customers…
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Norms Wins Prestigious Award & Expands Service Area

Dear Valued Customers, We have some thrilling news to share…

OUR GUARANTEE

All our work is guaranteed and covered under our no-hassle warranty. We offer competitive rates and no hidden costs.

Get in Touch

Norms updated logo 2024

Address
1940 Boxwood Road, Nanaimo, BC, V9S 5Y2

Phone
250-753-3641

E-Mail
info@normsmobile.ca

Contact

Business Hours:
24-hour emergency service

Billing Inquiries:
250-753-1456

Technical Safety Gas #LGA000404

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