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Lantzville emergency plumbing
24/7 emergency plumbing in Lantzville
Burst pipe, backup or a leaking tank in Lantzville? Here's what to do right now, and who to call.
Emergency plumbing in Lantzville
What counts as a plumbing emergency in Lantzville?
Anything that's putting water where it shouldn't be, or leaving the house without water or sewer. No hot water with kids, elders or someone unwell at home counts too. When in doubt, call. We answer. Lantzville is a district situated directly north of the City of Nanaimo, incorporated as a municipality in 2003. Homes here come under the District of Lantzville. We cover Lantzville along with nearby Nanaimo and Nanoose Bay. Our shop is at 1940 Boxwood Road in Nanaimo.
Call right away if you have
- A tank leaking from the bottom
- A sewer drain backing up
- A burst pipe
- Water spraying, pooling or coming through a ceiling
Shut off the main water valve if you can, then call 250-753-3641. If you smell gas, go outside and call 911 or FortisBC at 1-800-663-9911.
Call 250-753-3641How it works
What happens when you call.
- Call
We answer 250-753-3641, any hour.
- Shut off
We help you stop the water while the plumber is on the way.
- Stop the damage
The plumber stops the leak or backup first.
- Then the fix
Options and price explained before any repair.
Burst pipes
What do I do about a burst pipe?
Shut off the main water valve, then call. Open a tap at the lowest point in the house to drain what's left in the pipes. Move anything valuable away from the water and keep the area clear for the plumber.
Water and sewer
Is your Lantzville home on well water or septic?
Many are. District water comes mainly from the District's own groundwater wells, and under a 2018 agreement the upper pressure zone gets City of Nanaimo water. Sewer Phases I and II are complete, but many properties still use septic systems. On a well and septic there's no municipal crew to call, so your main valve is the first line. Know where it is before you need it.
After the emergency
What happens after the leak is stopped?
The plumber explains what failed and the options, with prices, before any repair. The repair is covered by our no-hassle warranty.
Permits
Who issues permits for emergency repairs in Lantzville?
It depends on the job, and in Lantzville the local rules come from the District of Lantzville. Lantzville Building Bylaw No. 182, 2020 (section 2.4) says a building permit is not required for plumbing systems and fixtures; the District posts a separate Plumbing Declaration form. Rebate and permit details checked October 21, 2026. Programs change, so we confirm at your quote.
Leaking tank
My hot water tank is leaking. What do I do?
Shut the cold supply valve on top of the tank. A stamp on top shows which pipe is the cold one. We keep Bradford White tanks in stock for after-hours replacements.
Google reviews
What customers say about our emergency calls
Bathroom sink emergency on a Friday afternoon. Called Norm's and had assistance within 45 minutes. Thank you so much for your prompt service.
Dealing with Norm’s in an emergency situation was seamless. Jakob was great as well -very professional, arrived in less than an hour (after calling first to touch base), and fixed our disaster quickly. Highly recommend
FAQ
Your questions, answered
What should I do while I wait?
Shut off the water, move valuables away and keep the area clear for the plumber.
Should I keep flushing a backed-up toilet?
No. A blocked toilet flushed again can overflow.
What if I smell gas?
Go outside and call 911 or FortisBC at 1-800-663-9911.
Which local government covers Lantzville?
Lantzville comes under the District of Lantzville, in the Regional District of Nanaimo.
Do you cover Nanaimo and Nanoose Bay as well?
Yes, Nanaimo and Nanoose Bay too, from the same Nanaimo shop.
Related services
Ready when you are
Water where it shouldn't be? Call Norm's.
We answer 24/7. Prefer email? Send the form and we'll get back to you during business hours.
250-753-3641