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Lantzville heat pump service
Heat pump service and repair in Lantzville
Icing up, blowing lukewarm air or tripping the breaker? We find the cause, explain the fix and get it running again.
Heat pumps in Lantzville
Where can I get my heat pump serviced in Lantzville?
Call Norm's. Our technicians come out from our Nanaimo shop at 1940 Boxwood Road and service, repair and maintain ducted and ductless heat pumps in Lantzville homes, whoever installed them. We look after the system you already have with yearly maintenance and repairs, and we install new systems when it's time. Every repair is explained and priced before we start, and our work comes with a no-hassle workmanship guarantee.
Signs your heat pump needs a technician
- The unit hums but the fan won't spin
- Grinding, squealing or a hard clunk at start-up
- It runs but blows lukewarm air
- A breaker that keeps tripping
- Ice that won't clear after a defrost
- Oily spots on the fittings or frost on the copper line
Some frost in winter is normal. A unit that stays iced over, or keeps tripping the breaker, should be shut off and checked.
Call 250-753-3641How it works
Getting a Lantzville heat pump looked after.
- Pick a mild month
Spring or fall, between the cooling and heating seasons, keeps the system ready for both.
- Service visit
The technician checks, cleans and tests the system and explains what they found.
- Any repair, priced
If something needs fixing you get the price first, and you decide.
- Same time next year
A membership plan books the next tune-up for you, from $19.99 a month.
Tune-up timing
When should I book a heat pump tune-up in Lantzville?
In spring or fall. A heat pump works hard in both summer and winter, cooling the house in one and heating it in the other, so a tune-up between the two keeps it ready for both. A small fault that goes unnoticed in mild weather often shows up in the first hot week or the first cold snap, when you need the system most. Booking in a mild month also gets you a wider choice of times.
Tune-up
What do we check on a Lantzville heat pump service?
The parts that wear out first and the tests that show whether the system is doing its job. The exact service depends on the type and condition of your heat pump, and we tell you what we found before recommending any repair.
A service may include
- Thermostat checked and adjusted
- Wiring, contacts, capacitors and relays
- Evaporator coil and condenser
- Condensate drain
- Fan motor and blades
- Heating and cooling temperature test
- Compressor at start-up
Ice and frost
Why is my heat pump covered in ice?
A little frost in winter is normal, and the heat pump runs a defrost cycle to clear it. A solid block of ice, or a unit that won't defrost, points to a problem such as low airflow, a failing fan or a refrigerant issue. Keep about 60 cm clear around the outdoor unit and brush leaves or snow off the top so the fan can push air out.
Ductless
Do you service ductless heat pumps in Lantzville?
Yes. Many Lantzville homes heated by baseboards have moved to ductless systems, where one outdoor unit runs 1 to 5 indoor heads. Each head has its own filter and coil, so a yearly service covers the outdoor unit and every head in the house.
Honest advice
Is my old heat pump worth fixing?
Often, yes. If the system is fairly young and one part has failed, repair is almost always better value, and that's what we'll recommend. A tune-up can't fix a worn compressor, though. Replacement starts to make sense when the heat pump is 12 or more years old, you've paid for repairs two years in a row, or it was installed before about 2010 and runs on R-22, which is no longer made. If it is time, our rebate team checks what a new system qualifies for before anything is booked.
Google reviews
What customers say about our heat pump work
Excellent service, efficient and thorough.Both technicians,Rod and Dan were very helpful in explaining everything and passing on information to help us make more efficient use of our heat pump. Would not hesitate to recommend this company for your plumbing and heating needs.
Very well done installation of heat pump system. Thorough assessment of residence to determine appropriate equipment. On time both starting and finishing. Excellent workmanship, very accommodating to my requests, thorough clean up leaving the site neat and tidy. Highly recommend Norm's to anyone needing heating system upgrades or work.
FAQ
Your questions, answered
Do you service heat pumps you didn't install?
Yes. We service and repair heat pumps of any brand, ducted or ductless, whoever put them in.
How often should a heat pump be serviced?
Twice a year, in spring and fall. A heat pump heats and cools, so it works more months than a furnace, and many warranties require proof of yearly maintenance.
Will I know the cost before you repair it?
Yes. We explain what your heat pump needs and the price before we go ahead.
Can you add a smart thermostat while you're here?
Yes. Norm's uses ecobee smart thermostats extensively in our HVAC systems.
Can I call after hours?
Yes. We answer 250-753-3641 every hour of every day.
Related services
Ready when you are
Heat pump acting up in Lantzville?
We answer 24/7. Prefer email? Send the form and we'll get back to you during business hours.
250-753-3641