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Cassidy emergency plumbing
24/7 emergency plumbing in Cassidy
Water where it shouldn't be? Shut the main valve if you can, then call 250-753-3641. Someone answers, day or night.
Emergency plumbing in Cassidy
Is there a 24/7 emergency plumber for Cassidy?
Yes. We pick up any hour, holidays included, and a plumber is always on call. We'll give you a time when you call. Cassidy is one of the three core communities of RDN Electoral Area A, south of the City of Nanaimo, with the highest density of any RDN Electoral Area village centre. Homes here come under the Regional District of Nanaimo, Electoral Area A. Our crews work in Cassidy and nearby Cedar. The crew comes out from our Nanaimo shop on Boxwood Road.
While you wait for the plumber
- Move valuables away from the water
- Stop flushing a toilet that's backing up
- Shut the cold supply valve on a leaking tank
- Close the main water valve
Not sure where the main valve is? Tell us on the phone and we'll help you find it.
Call 250-753-3641How it works
From the first call to dry.
- Answer
A person, not a machine, every hour.
- Dispatch
We give you a time and send a licensed plumber.
- Make safe
Water off, damage stopped.
- Repair, priced
You decide on the repair once you know the price.
Gas smell
What if I smell gas?
Leave the house first. Then call FortisBC at 1-800-663-9911 from outside. When FortisBC has made it safe, Norm's gas fitters can do the repair, under licence LGA000404.
Water and sewer
Well water or septic in Cassidy? What changes
Cassidy has no RDN community water or sewer service; most residents draw drinking water from the upper Cassidy aquifer, which the RDN plan calls highly vulnerable to surface contamination. Private domestic wells in RDN Electoral Areas A, B, C, E, F, G and H qualify for the RDN Well Water Testing Rebate. Rural homes on a well have no street shut-off, so the valve inside the house is what stops a leak. Tell us on the phone if you can't find it.
Regional District of Nanaimo, Electoral Area A water and sewer
After the emergency
What happens after the leak is stopped?
The plumber explains what failed and the options, with prices, before any repair. Every repair is backed by our no-hassle warranty.
Permits
Who issues permits for emergency repairs in Cassidy?
Sometimes. The Regional District of Nanaimo, Electoral Area A sets the local permit rules for Cassidy. The RDN Building Regulations Bylaw No. 1250 lists a Plumbing Permit among the permits it issues and counts plumbing inside a building as part of the building. Rebate and permit details checked October 21, 2026. Programs change, so we confirm at your quote.
Burst pipes
What do I do about a burst pipe?
Shut off the main water valve, then call. Open a tap at the lowest point in the house to drain what's left in the pipes. Clear the area so the plumber can get straight to the pipe.
Google reviews
What customers say about our emergency calls
Great job by the guys from Norm’s. After finishing my small plumbing job, they spent the balance of the hour checking my water shutoff, got water heater and furnace to make sure they had all my details on file in case of an emergency. A valuable service, thank you!
callout on the weekend. service was prompt and efficient. thought about tackling the job myself but VERY glad I called the pros!
FAQ
Your questions, answered
Will I know the cost before the repair?
Yes. We stop the damage, then price the repair before doing it.
Should I keep flushing a backed-up toilet?
No. A blocked toilet flushed again can overflow.
What if I smell gas?
Go outside and call 911 or FortisBC at 1-800-663-9911.
Is Cassidy its own municipality?
Cassidy comes under the Regional District of Nanaimo, Electoral Area A.
Do you also work in Cedar?
Yes, Cedar too, from the same Nanaimo shop.
Related services
Ready when you are
Plumbing emergency in Cassidy? Call now.
We answer 24/7. Prefer email? Send the form and we'll get back to you during business hours.
250-753-3641