What to Expect
From your first call to job completion, here’s how we make your service experience smooth and stress-free.
Thank you for choosing Norm’s Plumbing, Heating & Air Conditioning.
We truly appreciate your trust in us to take care of your home comfort needs.
At Norm’s, we’re proud to offer what we call “The Norm’s Difference” — a commitment to going above and beyond in everything we do. Every day we aim to improve our service, set ourselves apart, and leave every customer feeling confident they chose the right team.
If you’re new to Norm’s, here’s a little about who we are:
We’re a family-owned and operated business, proudly serving the communities of Nanaimo, Parksville, and Ladysmith since 1971. We wouldn’t be here without the incredible support of our local customers, and we never take that for granted.
Our mission is simple:
“To exceed home service expectations and improve the lives of those in our community.”
That second part — improving lives — is deeply meaningful to us. That’s why we’ve developed three community donation programs, contributing over $80,000 to local non-profits since 2020. To read more about them, visit our Community Programs page.
When we work in your home, we treat it with the same care and respect we’d show in our own — or even better, like it’s our mother’s.
You can expect:
- Drop sheets or boots removed to protect your space
- A clean, tidy workspace once the job is done
- A friendly team that’s happy to answer any questions along the way
If anything doesn’t meet your expectations, please let us know. We welcome your feedback and are always looking to improve.
Once the work is complete, you’ll receive a final invoice by email, along with a link to leave a Google or Facebook review if you’d like to share your experience. Your feedback not only helps us grow — it helps other homeowners feel confident choosing us, too.
Want to get to know the people behind Norm’s? From the owners to our apprentices and everyone in between. It takes a village, and we think ours is something special. Click here to meet our dedicated team.