What to Do If Your Faucet Is Leaking | Norm’s Plumbing, Heating and Air Conditioning – Nanaimo

A dripping faucet may seem like a small annoyance, but over time, it can lead to higher water bills, water damage, and wear on your plumbing system. If you’re a homeowner in Nanaimo dealing with a leaking faucet, here’s what to do before things get worse.

Step 1: Identify the Leak

Start by determining where the leak is coming from:

Is it dripping from the spout?
Is water leaking around the base of the faucet?
Are the handles loose or leaking?

Each of these signs can point to a different cause—like a worn-out washer, faulty cartridge, or damaged O-ring.

Step 2: Shut Off the Water

Before you try any DIY repairs, turn off the water supply under the sink. This prevents water from spraying out if you begin to disassemble the faucet.

Step 3: Try a Simple Fix

If you’re comfortable doing so, you can remove the handle and check for:

Worn washers or cartridges
Corroded or loose parts
Mineral buildup

A quick trip to the hardware store might solve your problem—if you’re confident in your plumbing skills. But be careful; the wrong parts or reassembly can make things worse.

Step 4: Know When to Call the Pros

If you’re not sure what’s causing the leak—or if your faucet is older, corroded, or has been leaking for a while—it’s time to bring in a professional. At Norm’s Plumbing, Heating and Air Conditioning, we handle all types of leaky faucet repairs in Nanaimo, from quick fixes to full replacements.

We’ll stop the drip, restore your faucet’s function, and check the surrounding plumbing to ensure everything is in top shape.

Don’t let a little leak turn into a costly repair—call Norm’s today!

Dripping Faucet in Parksville? Here’s What to Do

If your faucet just won’t stop dripping, don’t ignore it—even a small leak can waste hundreds of litres of water per month. At Norm’s Plumbing, Heating and Air Conditioning, we help Parksville homeowners take care of leaky faucets quickly and affordably.

Here’s what to do if your faucet starts leaking.

Step 1: Pinpoint the Problem

Check if the leak is:

Coming from the spout (likely a worn washer or cartridge)
Dripping from the handle (could be a damaged seal)
Pooling at the base (possible O-ring failure or corrosion)

Different faucet styles (compression, cartridge, ceramic disk) have different internal parts—and that affects how they’re repaired.

Step 2: Turn Off the Water

Under the sink, shut off both the hot and cold water supply valves. This ensures a dry, safe workspace for inspecting or repairing the faucet.

Step 3: Consider a DIY Repair—But Be Cautious

If you’re handy, you might be able to replace a washer or cartridge. However, faucet repairs can get tricky fast, especially with older models or mineral deposits common in Parksville water.

Trying to force parts can lead to:

Scratched finishes
Stripped threads
More costly damage

Step 4: Call Norm’s for Expert Repair

Our team at Norm’s Plumbing, Heating and Air Conditioning can quickly diagnose the issue, recommend the right fix, and get your faucet working like new. We stock quality replacement parts and offer full-service faucet repairs and installations in Parksville.

Let us take the hassle out of faucet repairs, so you can stop worrying about wasted water and hidden damage.

Call Norm’s today for quick, expert service in Parksville!

What to Do About a Leaky Faucet in Ladysmith

A leaking faucet in your Ladysmith home isn’t just irritating—it could be a sign that something deeper is wrong in your plumbing system. Fortunately, Norm’s Plumbing, Heating and Air Conditioning is here to help.

Step 1: Assess the Leak

A steady drip from the faucet spout typically points to a worn-out washer or faulty valve cartridge. If water is leaking around the base or handles, it could be a sign of:

Damaged seals
Corrosion
Loose components

Take a close look to determine the source of the leak, or better yet—snap a photo to show your plumber.

Step 2: Shut Off the Water Supply

Before you attempt a fix, turn off the water valves under your sink. This will stop the water flow and make it safe to investigate further.

Step 3: Decide If You Want to DIY or Call a Pro

Some minor leaks can be resolved with a washer replacement or a tightened part. But if the faucet is old, corroded, or stubborn to disassemble, calling a professional is the safer choice.

At Norm’s, we provide full leaky faucet repair services in Ladysmith, and we can often fix the problem in just one visit.

Step 4: Don’t Delay

Even a small faucet leak can waste up to 3 gallons of water a day—and that adds up fast. Ignoring a leak can lead to higher bills, mold, or damage to cabinets and countertops.

Save time, money, and water—contact Norm’s Plumbing, Heating and Air Conditioning today!

Why Norm’s is Nanaimo’s Best Choice for Replacing Your Leaking Water Heater

A leaking water heater is more than a nuisance—it’s a potential disaster waiting to happen. Whether you’ve noticed a small puddle or a full-blown leak, you need fast, professional service you can trust. That’s where Norm’s Plumbing, Heating and Air Conditioning comes in.

For over 50 years, we’ve been the go-to experts for water heater replacement in Nanaimo, offering fast, reliable, and high-quality solutions tailored to your home’s needs.

Signs Your Water Heater Needs Replacing

Leaks don’t fix themselves—and waiting too long can lead to:

Flooding and water damage
Higher energy bills
Reduced hot water supply
Mold or mildew growth

Here are some tell-tale signs your water heater may need replacement:

Moisture or pooling around the base
Rusty or discolored hot water
Rumbling or banging noises
It’s over 8–10 years old

Why Choose Norm’s for Your Water Heater Replacement in Nanaimo?

Fast, Same-Day Service – We understand how urgent a leaking tank can be. Our team responds quickly to minimize damage and restore your hot water fast.
Licensed Experts with Experience – Our certified technicians know Nanaimo homes and plumbing systems inside and out. We install all types of water heaters—gas, electric, and tankless.
Upfront, Honest Pricing – No hidden fees, just clear estimates and fair pricing for top-notch service.
Disposal of Your Old Tank – We remove and responsibly dispose of your old water heater—no extra hassle for you.
Locally Trusted Since 1971 – We’ve earned our reputation by serving Nanaimo families with integrity and quality for generations.

Don’t settle for second-best. Trust the local experts who treat your home like their own.

Contact Norm’s Plumbing, Heating and Air Conditioning today!

Parksville’s Most Trusted Water Heater Replacement Team: Norm’s Plumbing, Heating and Air Conditioning

Is your hot water heater leaking or just not keeping up anymore? A failing tank can go from inconvenient to destructive in a hurry. If you’re in Parksville, there’s one name you can trust to handle your water heater replacement quickly and correctly: Norm’s Plumbing, Heating and Air Conditioning.

We’ve helped Parksville homeowners with dependable plumbing solutions for over five decades—and that includes replacing leaking or aging water heaters fast.

How Do You Know Your Water Heater is Done?

You might notice:

Water pooling near the tank
Reduced hot water capacity
Strange sounds or smells
High utility bills
Visible rust or corrosion

If any of these sound familiar, it’s time to call in the pros.

Why Norm’s is the Best in Parksville for Water Heater Replacements

Local Knowledge, Tailored Service – We know Parksville’s water and plumbing systems—and we install the right equipment for long-term peace of mind.
Highly Skilled Technicians – Our friendly, licensed plumbers deliver clean, fast installations you can count on.
Quick Turnaround – We offer same-day or next-day replacements for emergencies—so you’re not left without hot water.
Clear Communication – No guesswork, no surprises—just honest advice and fair pricing.
We Haul the Old One Away – Our job isn’t done until your home is clean, your new tank is running, and your old one is gone.

Your comfort and safety are our top priority. If you suspect your water heater is leaking or failing, don’t wait—call Norm’s!

Book your water heater replacement in Parksville today.

Leaky Hot Water Tank in Ladysmith? Norm’s is Your #1 Replacement Specialist

Woke up to a puddle under your water heater? Don’t panic—just call Norm’s Plumbing, Heating and Air Conditioning. For residents of Ladysmith, we’re the top choice for fast, expert water heater replacement.

Whether your tank is leaking or your hot water is running out too quickly, our team is ready to step in and get things back on track—quickly and professionally.

Common Signs Your Water Heater Is Failing

Water around the base of the tank
Limited hot water supply
Strange noises or metallic smells
A tank older than 8–10 years
Rust-colored water from taps

Ignoring a leak can lead to major repairs. At Norm’s, we help you stay ahead of the damage.

Why Ladysmith Trusts Norm’s for Hot Water Tank Replacement

Prompt, Professional Service – We know how disruptive water heater issues can be. Our team offers fast, high-quality replacements done right the first time.
Honest Recommendations – We assess your current system and help you choose the best new model for your budget, water usage, and home layout.
Expert Installation, Clean Finish – No mess left behind. Just a new, efficient hot water tank installed by local experts.
5-Star Reputation – We’ve earned the trust of Ladysmith homeowners through decades of quality workmanship and reliable service.

When your hot water tank starts to leak, don’t delay—call Norm’s Plumbing, Heating and Air Conditioning for same-day support.

We’re just a call away for Ladysmith homeowners!

What Does an Expansion Tank Do for Your Hot Water Heater?

If you live in Nanaimo and have a hot water tank in your home, you may have heard of something called an expansion tank. But what is it, and do you really need one? At Norm’s Plumbing, Heating and Air Conditioning, we regularly help homeowners in Nanaimo protect their plumbing systems with the right tools—and that includes expansion tanks.

What Is an Expansion Tank?

An expansion tank is a small, secondary tank installed near your water heater. Its main job is to absorb excess pressure caused by thermal expansion. When water heats up, it expands. In a closed plumbing system, where water has nowhere to go, that expansion creates pressure—and over time, that pressure can damage pipes, fittings, and even the water heater itself.

Why Is an Expansion Tank Important?

In homes with backflow prevention valves or pressure-reducing valves, water can’t flow back into the municipal system. That makes your system a closed loop, and without an expansion tank, the pressure has nowhere to go. That’s where the expansion tank comes in. It contains a rubber bladder that separates water from air. When hot water expands, the excess pressure pushes into the expansion tank instead of straining your plumbing. Benefits of an expansion tank include:

Protecting your water heater and pipes
Preventing leaks or ruptured fittings
Reducing strain on your plumbing system
Extending the lifespan of your hot water tank

Do You Need One in Nanaimo?

With changing plumbing codes and rising water pressures in many areas of Nanaimo, expansion tanks are often required by code—especially if a pressure-reducing valve or backflow preventer is installed. If you’re unsure whether you need an expansion tank, we can help. At Norm’s Plumbing, Heating and Air Conditioning, our licensed technicians assess your system and recommend the best solution to protect your home’s hot water setup.

Need expert plumbing advice in Nanaimo? Contact us today!

Why Every Hot Water Tank in Parksville Should Have an Expansion Tank

Homeowners in Parksville often ask us: Do I really need an expansion tank with my water heater? The answer is—it depends, but more often than not, yes. At Norm’s Plumbing, Heating and Air Conditioning, we believe in preventative care for your plumbing, and an expansion tank is a small upgrade that can save you from major headaches later on.

What’s the Purpose of an Expansion Tank?

Every time your water heater warms up a fresh tank of cold water, that water expands. In open systems, that extra volume just flows back into the city water supply. But in closed systems (which are very common in Parksville), water has nowhere to go, so pressure builds up inside your pipes. This pressure can cause:

Leaking fittings and valves
Stress cracks in your water heater
Shortened appliance life
Potential flooding or damage An expansion tank provides a simple and safe solution. It gives expanding water a place to go, absorbing pressure and keeping your plumbing system balanced and safe.

Do Parksville Homes Need Expansion Tanks?

If your home has a pressure-reducing valve (PRV) or backflow device installed, your system is considered “closed.” That means you almost certainly need an expansion tank to protect your plumbing and stay up to code. Whether you’re installing a new hot water heater or updating an older one, Norm’s Plumbing, Heating and Air Conditioning can assess your system and recommend the right expansion tank size and placement.

Protect your plumbing—get peace of mind today!

Expansion Tanks Explained: A Must-Have for Hot Water Tanks in Ladysmith

If you’ve never heard of an expansion tank, you’re not alone—but if you own a hot water heater in Ladysmith, it’s something you should know about. At Norm’s Plumbing, Heating and Air Conditioning, we often install expansion tanks to prevent damage and extend the life of your hot water system.

What Does an Expansion Tank Do?

When your water heater warms up cold water, that water expands. This process—called thermal expansion—increases pressure in your plumbing system. In a closed system, where water can’t flow back into the city supply, this pressure builds up and can lead to:

Worn-out water heaters
Leaky valves and pipe joints
Early equipment failure
Higher risk of water damage An expansion tank acts as a safety valve. It absorbs that extra pressure, protecting your hot water tank and plumbing system from stress.

Are Expansion Tanks Necessary in Ladysmith?

Most modern plumbing setups—especially those with PRVs or backflow devices—create a closed loop. If your system falls into that category, a properly installed expansion tank is not just a good idea, it may be required to comply with local plumbing codes. At Norm’s Plumbing, Heating and Air Conditioning, we evaluate each home individually. We’ll check your pressure, assess your plumbing layout, and install the correct size expansion tank for your hot water system.

Protect your home the smart way—call us today!

What to Do When Your Drain Is Clogged

How Norm’s Can Help

Clogged drains are one of the most common — and frustrating — plumbing problems homeowners face. Whether it’s a slow-draining kitchen sink or a fully backed-up shower, a clog can throw your day off balance in no time. If you’re dealing with a clogged drain in Nanaimo, Norm’s Plumbing, Heating and Air Conditioning is here to help get your home back to normal quickly and professionally.

Signs Your Drain May Be Clogged

Drain issues don’t always announce themselves with a total backup. Look out for these early warning signs:

Water draining slowly in sinks or tubs
Gurgling sounds from your drains
Foul odours coming from the pipes
Water backing up into other fixtures when using appliances (e.g., flushing the toilet causes the tub to bubble)

If you notice any of these, it’s a good idea to act quickly before the problem worsens.

What You Can Do First

Before you reach for the phone, there are a few safe, DIY steps you can try:

Boiling Water: Sometimes, a kettle of hot water can clear minor grease or soap clogs.
Plunger: Use a sink plunger to try and dislodge the clog. Make sure you cover any overflow openings.
Baking Soda and Vinegar: Pour 1/2 cup baking soda followed by 1/2 cup vinegar down the drain. Let it sit for 15–30 minutes, then flush with hot water.
Check the Trap: For bathroom or kitchen sinks, you may be able to remove the P-trap and clean it out.

If these don’t resolve the issue, don’t resort to chemical drain cleaners — they can damage your pipes over time. That’s when it’s time to bring in the pros.

How Norm’s Plumbing Can Help

When you call Norm’s for clogged drain service in Nanaimo, you’re getting expert help from a trusted, local team. We offer:

Professional Snaking and Augering: For stubborn blockages, we have the right tools to clear the pipes without causing damage.
Friendly, Honest Service: We pride ourselves on honest pricing, prompt service, and treating your home with care.

Call Norm’s Today

Don’t let a clogged drain disrupt your day. Whether it’s your kitchen sink, shower, or toilet, we’re here to help. For expert help with plumbing in Nanaimo, call Norm’s Plumbing, Heating and Air Conditioning today.

Parksville Blog: Clogged Drain? Here’s What to Do (And When to Call Norm’s)

Dealing with a clogged drain in Parksville? Whether it’s a bathroom sink that won’t empty or a mysterious gurgling sound from your shower, blocked drains are more than just an inconvenience. They can signal bigger plumbing issues ahead. Fortunately, Norm’s Plumbing, Heating and Air Conditioning has you covered.

Early Warning Signs of a Clog

Don’t wait until your sink is overflowing. Common signs of a developing clog include:

Slow draining water
Gurgling noises
Bad smells from the drain
Water pooling around fixtures

If you notice one or more of these symptoms, it’s best to act quickly.

DIY Fixes to Try First

You can often take care of minor clogs yourself. Here are a few safe methods:

Boiling Water: Great for melting grease and loosening soap scum.
Plunger: Make sure it forms a tight seal, then use strong, consistent plunges.
Baking Soda and Vinegar: A natural solution that fizzes away smaller clogs.
Clean the Trap: If you’re comfortable, remove and clean the trap beneath your sink.

Avoid harsh chemical drain cleaners — they often do more harm than good by corroding pipes.

When to Call Norm’s

If the clog keeps coming back or none of the above methods work, it’s time to bring in the professionals. At Norm’s, we offer:

Drain Snaking and Augering for stubborn blockages
Expert Technicians who show up on time and respect your home

We’ve been trusted by families for decades to handle all types of plumbing in Parksville — and we’re here to help you too.

Get in Touch With Norm’s Today

Blocked drain? Let Norm’s Plumbing, Heating and Air Conditioning take the stress out of your day. We offer reliable, honest, and friendly service for homes throughout Parksville.

Ladysmith Blog: Dealing With a Clogged Drain? Here’s What to Do

It always happens at the worst time — your sink won’t drain, your tub is backing up, or you smell something awful from your pipes. If you’re struggling with a clogged drain in Ladysmith, don’t panic. Norm’s Plumbing, Heating and Air Conditioning is here with fast, effective solutions.

Know the Warning Signs

Early signs of a clog include:

Sluggish drainage in sinks and tubs
Odd gurgling or bubbling noises
Unpleasant odours
Water backing up unexpectedly

Catching these signs early can help prevent full-blown plumbing emergencies.

Try These First

For simple blockages, try the following before calling in the pros:

Pour boiling water down the drain to dissolve soft build-ups.
Use a plunger with forceful thrusts to dislodge clogs.
Mix baking soda and vinegar for a fizzy clean that might clear the blockage.
Clean the P-trap under the sink if accessible.

Skip the chemical drain cleaners — they can be harmful to your pipes and the environment.

Why Choose Norm’s for Help

If your drain is still clogged or the problem keeps returning, you need a professional. Norm’s offers:

Snaking and Augering to remove everything from food buildup to tree roots
Friendly, fast, and tidy service from experienced local technicians

We’re proud to be a reliable name for plumbing in Ladysmith, and we’re ready to help restore flow to your home.

Book With Norm’s Plumbing Today

For professional drain cleaning and all your plumbing needs, reach out to Norm’s Plumbing, Heating and Air Conditioning — trusted by homeowners across Ladysmith and beyond.

Time to Replace Your Poly-B Plumbing

Is It Time to Replace Your Poly-B Plumbing? Here’s What Vancouver Island Homeowners Need to Know About Replacing Poly-B

If you’ve noticed gray plastic pipes behind your drywall, in your basement, or near your water heater, it might be time for a closer look. Those pipes could be Polybutylene, also known as Poly-B—and if your home was built between 1978 and 1995, there’s a strong chance it was used in your plumbing system. Understanding the risks is crucial when considering Replacing Poly-B.

Poly-B piping was once a popular choice for residential plumbing across Nanaimo, Parksville, Ladysmith, and many other Vancouver Island communities. It was inexpensive and easy to install, which made it a go-to for builders during that era.
But here’s the catch:
Poly-B is no longer considered safe—or up to code—in British Columbia. If you are facing issues, Replacing Poly-B might be necessary.

Why Poly-B is a Problem
Over time, Poly-B has shown significant weaknesses, especially under normal household conditions. Here’s why so many homeowners are choosing to replace it:

It cracks under pressure, particularly when used with hot water
It reacts poorly to chlorine, which is common in municipal water, causing the plastic to degrade
It’s banned in many jurisdictions, and insurance companies are taking notice
Home insurance policies may increase premiums—or deny coverage altogether—if Poly-B is found in your home

The Risks of Leaving Poly-B in Place
Poly-B piping doesn’t always fail overnight—but when it does, it often leads to hidden leaks that can be expensive and destructive:

Mold growth and drywall damage
Major flooding and water damage
Costly structural repairs
Potential increases in insurance rates

These risks are especially high in older homes where piping may already be brittle or deteriorating from decades of wear.

The Solution: Upgrade to PEX
The safest and most cost-effective long-term solution is to replace Poly-B with PEX piping—today’s gold standard in residential plumbing. At Norm’s Plumbing, Heating & Air Conditioning, we specialize in clean, professional repipes that are done right the first time.
Here’s what you can expect with a Poly-B replacement from Norm’s:

Durable, flexible, chlorine-safe PEX piping
Most homes repiped in just one day
Clean and professional installation
Drywall patching and cleanup included
Licensed technicians who show up on time

Serving Nanaimo, Parksville, Ladysmith & Surrounding Areas
Our Poly-B repipe experts have helped hundreds of Vancouver Island homeowners protect their homes and upgrade their plumbing systems. Whether you’re dealing with a leak or just want peace of mind, we’ll walk you through the entire process—from inspection to final cleanup.

Book Your FREE In-Home Poly-B Inspection
Not sure if you have Poly-B in your home? We’ll help you find out.
Schedule your free inspection at normsmobile.ca

Serving homeowners in Nanaimo, Parksville, Ladysmith, and nearby communities.

Why Airflow Matters

Simple HVAC Maintenance Tips to Keep Your System Running Smoothly

Your heating and cooling system plays a crucial role in maintaining the comfort of your home, but like any mechanical system, it requires regular care to function at its best. Whether you rely on a heat pump, furnace, or air conditioner, small maintenance habits can have a big impact on efficiency, energy savings, and system longevity.

Neglecting simple upkeep can lead to higher energy bills, poor performance, and costly breakdowns—issues no homeowner wants to deal with. Fortunately, by following these easy steps, you can help your HVAC system run efficiently and keep your home comfortable year-round.

1. Keep Your Air Filters Clean

One of the easiest and most effective ways to maintain your HVAC system is by regularly checking and replacing your air filter. A clogged or dirty filter forces your system to work harder, which can lead to higher utility costs, poor airflow, and potential system failure over time.

How often should you replace your filter? It depends on several factors:
✔ Every 30–60 days if you have pets or allergies.
✔ Every 90 days in a typical home with minimal dust and pollutants.
✔ More frequently during peak heating and cooling seasons.

A clean filter improves air quality, system efficiency, and overall performance, helping you avoid unnecessary repairs and keep your HVAC system running smoothly.

2. Ensure Vents Are Open and Unblocked

A common misconception among homeowners is that closing vents in unused rooms saves energy. In reality, this can disrupt airflow, create pressure imbalances, and cause strain on your HVAC system. Blocked vents may even lead to frozen coils, inefficient heating and cooling, or long-term system damage.

To keep your system working properly:
✔ Keep all vents open to allow consistent airflow.
✔ Make sure vents are not blocked by furniture, rugs, or other obstructions.
✔ Vacuum vents periodically to remove dust buildup that can restrict airflow.

Ensuring proper air circulation throughout your home prevents hot and cold spots, reduces strain on your HVAC equipment, and enhances overall efficiency.

3. Keep Your Outdoor Heat Pump Clear

If your home is heated and cooled by a heat pump, keeping the outdoor unit clear of obstructions is essential. Your system relies on unrestricted airflow to operate efficiently, but leaves, dirt, snow, or ice buildup can prevent it from functioning properly.

✔ Maintain at least 2 feet of clearance around the unit.
✔ Regularly check for debris, snow, or ice blocking the airflow.
✔ During winter, gently remove ice or snow buildup to prevent performance issues.

A blocked or frozen outdoor unit reduces efficiency, increases wear and tear, and may even cause the system to shut down when you need it most.

The Benefits of Routine HVAC Maintenance

By taking a few minutes each season to check your air filters, vents, and heat pump, you can significantly improve energy efficiency, system longevity, and overall performance. Regular maintenance ensures:
✔ Lower energy bills due to reduced strain on your system.
✔ Improved indoor air quality by removing dust and allergens.
✔ Fewer costly breakdowns, saving you time and money.
✔ Longer system lifespan, so you get the most out of your investment.

Schedule a Professional HVAC Tune-Up

While these DIY maintenance tips are essential, professional HVAC maintenance is just as important. At Norm’s Plumbing, Heating & Air Conditioning, our expert technicians provide thorough inspections, tune-ups, and cleanings to keep your system in peak condition.

Want to Save Money Instantly? Sign Up for a Service Plan!

Regular maintenance is key to keeping your HVAC system running efficiently—but what if you could save money while keeping your system in peak condition? With our HVAC Service Plan, you’ll enjoy:
✔ Instant discounts on maintenance services.
✔ Priority scheduling for repairs and emergencies.
✔ Exclusive perks like discounts on parts and labour.
✔ Peace of mind knowing your system is always in top shape.

Signing up for a service plan ensures your heating and cooling system is professionally maintained, helping you avoid costly repairs and unexpected breakdowns.

Contact us today to learn more about our service plans and start saving instantly. Keeping your home comfortable has never been easier.

norms mobile plumbing heating Cracked heat exchanger blog

Gas Furnace Safety in Nanaimo: Why Cracked Heat Exchangers Are a Serious Concern

Gas Safety 101

Here at Norm’s Plumbing, Heating & Air Conditioning, we talk a lot about furnace maintenance—especially changing your air filter. If you’ve followed us for a while, you’ve probably heard me (Malcolm) say it more than once: “Don’t forget to change your filter!”

Understanding the implications of Cracked Heat Exchangers is crucial for every homeowner to ensure safety and efficiency in your heating system.

But this reminder isn’t about sales—it’s about safety, efficiency, and protecting your home. In fact, one of the most common causes of no heat in a gas furnace is a dirty air filter. What’s worse, it can even lead to a much more serious issue: Cracked Heat Exchangers which can compromise your entire heating system.

What’s the Big Deal About Cracked Heat Exchangers?

When your furnace filter becomes clogged, airflow gets restricted. That means your gas furnace in Nanaimo (or anywhere else) has to work harder than it should. Over time, this stress can cause cracks in the heat exchanger—a critical component of your furnace.

A cracked heat exchanger isn’t just an equipment issue. It’s a health and safety risk.

When your furnace burns fuel to create heat, it also produces byproducts like carbon monoxide (CO)—an odorless, colorless gas that can be deadly in high concentrations. The heat exchanger’s job is to keep that CO safely contained and vented outside. If it cracks, those gases can leak into your home without warning.

Just this past winter, our team had to condemn several gas furnaces in Nanaimo and Parksville due to cracked heat exchangers. In most cases, the homeowner had no idea anything was wrong—until their carbon monoxide detector went off. That little device likely saved lives.

Why Annual Furnace Maintenance Is So Important

Preventing these issues is simple: schedule regular furnace maintenance.

At Norm’s, our licensed gas technicians perform thorough inspections during every furnace service. We check for signs of wear, clean the system, test safety features, and inspect the heat exchanger for cracks or damage. You’ll even receive a detailed digital checklist after each visit so you know exactly what we did and what (if anything) needs attention.

Regular maintenance not only protects your family, but it also:

Improves system efficiency
Reduces heating costs
Extends the lifespan of your furnace
Prevents those frustrating “no heat” calls during cold snaps

Act Now to Save: FortisBC Rebate Ending Soon

Here’s a quick heads-up: FortisBC’s gas furnace maintenance rebate is ending on June 1st. That means you’ve got limited time to book a service and get money back just for doing the right thing for your furnace.

Want to Make Maintenance Easier?

If scheduling every year sounds like a hassle, we’ve made it easier. Our Service Plans include annual maintenance reminders, discounts on repairs, priority booking, and extra perks. It’s a simple way to protect your investment and keep your gas furnace running smoothly in Nanaimo or Parksville.

At the end of the day, we believe your home should be a place of comfort and safety—and that starts with your heating system. If you haven’t booked your furnace maintenance in Nanaimo yet, now’s the time.

Thanks for reading, and thank you for trusting Norm’s with your home.

– Malcolm
Owner, Norm’s Plumbing, Heating & Air Conditioning

🛠️ Schedule Your Furnace Maintenance
📍 Serving Nanaimo, Parksville & surrounding communities

What to Do When Your Outdoor Heat Pump is Covered in Ice

If you’ve stepped outside and noticed your heat pump is covered in ice, you’re not alone. This is a common issue, especially during the colder months in Parksville, where fluctuating temperatures and high humidity can lead to excessive frost buildup. While it’s normal for a heat pump to develop some ice, too much can cause performance issues and even system failure. If your heat pump isn’t working due to ice buildup, here’s what you need to know and how to fix it.

Why is My Heat Pump Covered in Ice?

Heat pumps are designed to operate efficiently even in cold weather, but they rely on a built-in defrost mode to prevent excessive ice accumulation. When working properly, your heat pump will periodically switch into defrost mode, melting away frost and allowing it to continue heating your home. However, if ice is completely covering your outdoor unit, something isn’t working as it should.

Here are some common reasons why your heat pump might freeze up:

✔️ Defrost mode failure – Your heat pump isn’t switching into defrost mode properly.
✔️ Restricted airflow – Leaves, snow, or debris are blocking airflow, making it harder for the system to remove ice.
✔️ Refrigerant issues – Low refrigerant levels can lead to inefficient heat exchange, increasing the likelihood of freezing.
✔️ Drainage problems – If water from melted frost can’t drain away properly, it can refreeze around the base of the unit.
✔️ Extremely cold weather – Heat pumps work best in moderate temperatures, but prolonged extreme cold can challenge even the best systems.

What to Do if Your Heat Pump is Frozen

Check for Airflow Blockages

If your heat pump is covered in ice and not working, start by clearing away any obstructions. Remove leaves, snow, and any other debris around the unit to allow proper airflow. If heavy snow has built up around the base, carefully clear it away with a soft brush or broom.

Switch to Emergency Heat Mode

If your heat pump is struggling and not defrosting properly, switch your thermostat to emergency heat mode (also called auxiliary heat). This will bypass the heat pump and use your backup heating system (if you have one) to warm your home while you troubleshoot the issue.

Manually Defrost the Unit

If your heat pump is completely frozen, you may need to help it out. Here’s how:

🚫 DO NOT use sharp objects to chip away ice—this can damage the coils.
🔥 DO NOT pour hot water on the unit—sudden temperature changes can crack components.

Instead:
✅ Turn off the heat pump at the thermostat.
✅ Use a garden hose with lukewarm water to gently melt the ice buildup.
✅ Let the system sit for a few minutes before turning it back on.

If the heat pump starts working normally after this, keep an eye on it over the next few days to see if the issue returns.

Inspect the Outdoor Fan

A malfunctioning fan can prevent proper heat exchange, leading to excessive ice buildup. If your heat pump isn’t defrosting and you notice the fan isn’t spinning, it’s time to call a heat pump technician in Parksville for a professional inspection.

Check Your Air Filter Indoors

Your indoor air filter plays a role in the efficiency of your heat pump. A clogged filter reduces airflow, which can cause the system to work harder and increase the chances of freezing. Change your filter if it’s dirty and make sure all vents are open inside your home.

Call a Professional If the Problem Persists

If your heat pump continues to freeze up, it may have a more serious issue, such as a defrost control failure, low refrigerant levels, or a faulty sensor. This isn’t something you should attempt to fix on your own.

At Norm’s Plumbing, Heating & Air Conditioning, our expert heat pump techs in Parksville can quickly diagnose and resolve frozen heat pump issues, ensuring your system runs smoothly all winter long.

How to Prevent Your Heat Pump from Freezing in the Future

✔️ Keep the area around your heat pump clear – Check for obstructions regularly.
✔️ Schedule routine maintenance – A professional HVAC tune-up can ensure everything is working correctly.
✔️ Ensure proper drainage – Pooling water under the unit can refreeze and create ice buildup.
✔️ Monitor defrost cycles – If your unit isn’t switching into defrost mode, call a technician.

Need Heat Pump Repairs in Parksville? We’re Here to Help!

A frozen heat pump is a frustrating issue, but with the right troubleshooting steps and regular maintenance, you can keep your home warm all winter long. If your heat pump isn’t working properly, don’t wait for the problem to get worse—give us a call today!

👉 Contact Norm’s Plumbing, Heating & Air Conditioning for expert heat pump services in Parksville and Nanaimo. Our licensed technicians will ensure your heating system runs efficiently and keeps you comfortable all season long.

📲 Follow us on social media for more home maintenance tips and updates on our services!

What to Do When Your Rinnai Tankless Water Heater Isn’t Working

There’s nothing worse than stepping into the shower, expecting hot water, and being hit with ice-cold disappointment. If your Rinnai tankless water heater isn’t working properly, don’t panic—there are a few troubleshooting steps you can take before calling in the experts. Whether you’re in Nanaimo or Parksville, these tips can help you get your hot water flowing again.

Check the Error Code

Most Rinnai tankless water heaters have a digital display that shows an error code when something goes wrong. If you see a code, refer to your Rinnai manual or search online for what it means. Some codes can be resolved with a simple reset, while others may indicate a more serious issue that requires professional repair.

Ensure Gas, Water, and Power Are On

Sometimes the issue is as simple as a shut-off valve being closed. Check to make sure:
✅ The gas supply valve is open.
✅ The water supply valve is fully turned on.
✅ The power supply (breaker or outlet) is functioning properly.

Inspect the Air Intake and Exhaust Venting

If the vents are clogged with debris, your tankless system may not operate correctly. Make sure the air intake and exhaust pipes are clear of obstructions like leaves, snow, or rodent nests.

Flush Your Rinnai Tankless Water Heater

If your hot water has been fluctuating or your unit is making strange noises, it may have mineral buildup from hard water. Flushing your system with white vinegar or a descaling solution can help remove limescale and improve performance. If you haven’t had a professional maintenance service in the past year, it might be time to schedule one.

Call a Professional for Rinnai Tankless Water Heater Repairs

If none of these troubleshooting steps work, it’s time to call an experienced plumber. A professional can diagnose the issue and make necessary repairs quickly and efficiently.

At Norm’s Plumbing, Heating & Air Conditioning, we specialize in Rinnai tankless water heater repairs in Nanaimo and Parksville. Our team has the experience and training to keep your hot water running smoothly.

📲 Follow us on social media for more home maintenance tips and updates on our services! If your Rinnai tankless water heater needs expert repair, don’t wait—contact us today!

Air Conditioning vs. Heat Pumps for Cooling in Parksville

When it comes to keeping your home cool during the warmer months in Parksville and Nanaimo, both air conditioners and heat pumps are excellent options. Air conditioners are designed solely for cooling and are often more affordable upfront, making them a good choice for homes with an existing heating system. Heat pumps, however, are a versatile option that can provide both heating and cooling, making them ideal for year-round comfort. Heat pumps are also highly energy-efficient, especially in milder climates like Vancouver Island, where they can significantly reduce utility costs.

At Norm’s, we specialize in both air conditioning and heat pump installations. If you’re unsure which system is best for your home, our experts can help you find the perfect solution. Contact us today to schedule a consultation and enjoy a comfortable home all year long.