Product Feature: Rinnai Direct Vent Wall Furnace


In today’s post I’ll be featuring one of our most loved products to install into homes. Although it’s not a well known product among homeowners, it has every reason to be. Its innovation on energy saving technology surpasses its competitors, giving you the savings you need. Its the option everyone should know about, and that’s what this post is for.


The Rinnai Direct Vent Wall Furnace is at the top of the list for efficient, effective, and reliable source of heat in a home without ducts. The Rinnai Direct Vent Wall Furnace is fueled by natural gas and only requires 120volt plug to power the display, costing you little energy consumption. It also Modulates the usage of gas, optimizing energy efficiency. By using unique modulating technology, it produces the specific level of heat needed at any given moment, responding to the smallest temperature changes. Meaning the output of gas is exact at any given moment.


The Rinnai Direct Vent Wall Furnace provides your home with not only efficient solutions, but also consistent warm heat. The Rinnai Direct Vent Wall Furnace constantly monitors room temperature, and consistently detects temperature changes of less than 1′ F. Also it adjusts to increase or decrease fan speed and BTU output to reach desired preset temperature, meaning you always get the heat you want. But in case of a sudden influx of cold air, the Rinnai Direct Vent Wall Furnace automatically adjusts fan speed and BTU to quickly restore warmth to the room. Plus, since it requires no ducting, heat loss is minimized.

The perfect solution

The Rinnai Direct Vent Wall Furnace isn’t right for every home though. If your home has ducts and you already have a gas furnace, maybe simply replacing your gas furnace to an efficient model is what you need. But if your home is heated by electric baseboards or an electric fireplace and you have gas available, this is the product for you. I cant stress enough the innovation and superiority of The Rinnai Direct Vent Wall Furnace.

Why Rinnai?

“For nearly 100 years, Rinnai has been fiercely
committed to delivering nothing less than our absolute
best. With headquarters in Japan and a network of
20 subsidiaries and 86 sales offices in 13 countries, this
commitment has made us one of the world’s largest
gas appliance manufacturers, specializing in highefficiency
home heating solutions. Our value-added
products continue to stay in step with the demands
of our changing world.”

Dont just let me tell you about it, listen to our customers:

“Norm’s Mobile Service came by and recommended a Rinnai gas wall furnace for my home instead of a traditional gas furnace with duct work. I have no basement and the duct work would have been monumental. The wall furnace was installed in less than 5 hours. I only have glowing remarks for Norm’s, their workmanship, quality and knowledge is among the best. They are professional, clean and reliable and I am one happy WARM customer. Thank you very much!”

To Finish off this post, I want to let you know how to get more information on this product. Of course, there is Rinnai’s site. You can also find information at our website. If you would like to see the product and talk to our knowledgeable staff, find us at the Nanaimo Home Expo from September 28-30. We will also have a model on display.


“Large Enough to Serve you, Small Enough to Care”

Are You Prepared for Winter?

There may be a sky full of smoke from BC’s burning forests, but believe it or not winter is just around the corner. I remember last year we were in the same scenario. However, around the 3rd week of September guess what we got? Yup, rain! Soon after rain we got our normal chilly west coast winds. So the question is this: “When do I prepare my heating for winter?” The answer is as soon as possible. We all complain about the weather. In the winter its too cold and we want summer. In the summer its too hot and we want winter, which is fine. But if you’re not proactive, don’t complain. If you get your homes heating appliances serviced now, at least you’ll be ready for winter. There may be some money in it too from FortisBC!

So what does preparation look like? The least you can do is service your heating appliances. Whether that be an oil furnace, gas furnace, or gas fireplace, they all need some care. Just like your vehicle, your heating appliances need some attention on an annual, or even semi-annual basis. Let’s start with what each appliances service looks like:

Gas Furnace

When our tradesman comes to service your gas furnace they will check several things.

  1. They will check the ignition to ensure its proper function
  2. The operation of the safety limit controls
  3. Thermostat
  4. Blower
  5. Pressure switches
  6. Checking the air filter
  7. Gas leak test
  8. And general operation

Oil Furnace

Even though oil furnaces are becoming less and less common, if you have one, don’t worry because we at Norm’s have long lasting knowledge in servicing them. Our service will include the following:

  1. Nozzle replacement
  2. Oil filter replacement
  3. Oil level check
  4. Air filter check
  5. Clean out soot around your burner
  6. Check the fan belt
  7. Oil leak test
  8. General operation

Gas Fireplace

Gas fireplaces also need a servicing each year to ensure proper function. Sometimes they get ignored because they’re not usually a main source of heat, but they shouldn’t be ignored. Our service includes the following:

  1. Burner inspection
  2. Gas valve inspection
  3. Ignition system inspection
  4. Venting inspection
  5. Gas leak test
  6. Interior glass cleaning

Even though you can see how in depth a service is, you may still ask “so what”? I’ll tell you what. Servicing your heating appliances provides many benefits, such as:

  1. Safety: Even though natural gas is used safely every day, it still poses some danger. Regular servicing ensures the safety of your products.
  2. Efficiency: Over use, the operational efficiency of your product will decrease. But maintenance will keep the operation at top performance, costing you less money each month on your heating bill.
  3. Longevity: When you have a licensed technician service your product, they don’t just look at it, but they identify troublesome parts that can hinder the longevity of your appliance. Replacing them will decrease chance of breakdown, especially during the cold season.
  4. Air quality: During servicing, your technician should inform you about potential risks of your air quality and should present options on different air filters to prevent those risks.
  5. Warranty: most manufacturers require regular maintenance to ensure your warranty remains valid.

Want money back? Listen up!

FortisBC is offering grants if you get your furnace or fireplace serviced. This also extends to your boiler.

Find out if you’re eligible HERE.


Find a licensed gas contractor or oil service company that you can trust. You can trust Norm’s Plumbing and Heating. We carefully evaluate your homes heating products and only service what needs to be, no extra unnecessary costs. We’ve been serving Nanaimo for over 45 years and have built a reputation for an honest, trustworthy, knowledgeable company.  Contact us today to book an appointment for your heating appliances, and kick winter in the butt.

“Large Enough to Serve You, Small Enough to Care”

Thinking about buying from a box store? Think again!


If you have ever strolled through a big box store and saw products such as hot water tanks, toilets, or faucets and thought about buying from them instead of your local contractor, you may be saving a few dollars, but is it worth it? The purpose of this blog is to show the behind the scenes effects from choosing box store instead of contractor.

To start off I wanted to lay out a few issues that commonly occur when you buy from a box store.

  1. Most of the time you’re buying a product of lower quality. Big box stores buy mass amounts of product at one time and they tend to buy the lower quality products to boost their margins. As they should, they are a business, but that doesn’t mean consumers should suffer. A common example we run into is hot water tanks. Big box stores will supply the same brand of tanks that we supply and install, but the models are different. From the outside they look similar, but the working parts inside are different, and to an untrained eye, how are they to know? When you call Norm’s to get a new hot water tank, we go to our local specialty wholesaler to get a quality made tank.
  2. Another issue commonly overlooked is warranty. This goes hand in hand with the quality of the tank. If your tank happens to fail when you buy from Norm’s, we will take care of everything, no hassles and no worries for the customer. But let’s say you bought from the big box store, it’s usually up to you to call some 1-800 number to hopefully reach a person to help you with your warranty. So is it really worth it? Plus, who knows when you will get the tank replaced. With Norm’s and other local companies, we will be there today.
  3. The big one I want to stress is the importance of buying local. We all know buying local has been a big trend in the past 5 years or so, as it should be! So why is buying local important anyways? I found a great article explaining the ripple effects of buying local and how it benefits everyone in the community. I urge to you visit the link and at least read the head lines. It really opens up you mind and makes you think “is saving a hundred dollar at the big box store really worth it”?

Norm’s plumbing and heating is as about local as you get. We’re a third generation family company who invests into our local community every day, and supports our community as well. Instead of paying for corporate pleasures, your helping us help Nanaimo’s prosperity. With over 45 years of community investment and support, we believe local spending is integral to Nanaimo’s growth.

“Large Enough to Serve You, Small Enough to Care”

Choosing the Right Gas Furnace Installer

6 Bathroom Renovation Must-Dos for Your Nanaimo Home

A successful bathroom renovation can help one of the most important rooms in your house keep up with the growing needs of your family. If you’re about to start on a bathroom renovation for your Nanaimo home and you want to make sure to do it right, then check out this handy list of 6 bathroom renovation must-dos from the HVAC and plumbing experts at Norm’s Mobile Service Ltd.:

1) Have floor-to-ceiling tile coverage
It is important that the floor, the walls, and even the ceiling of your bathroom are all durable, easy to clean, and water-resistant. Tiles prevent the humidity created by baths and showers from seeping through these surfaces and causing water damage.

2) Go with a straight-shaped shower bath
There are many reasons why straight-shaped shower baths continue to be the most popular choice among homeowners. Not only do they save space by sitting flush to the wall, but their sleek and elegant design never goes out of style.

3) Choose an elegant sink
An elegant, pedestal sink is a great compliment to a straight-shaped shower bath. Even when enclosed in a deck to provide for more storage, pedestal sinks are still more appealing than a cabinet vanity.

4) Pick a theme and stick to it
It doesn’t matter if you choose to go with a contemporary or a more traditional theme for your new bathroom, as long as you stick faithfully to your chosen style. A solid theme will help tie the whole space together and make it much more visually pleasing.

5) Consider your lighting needs
Most homeowners give little thought lighting in their bathrooms, even though bathrooms are where we do most of the work of making ourselves presentable. One single ceiling fixture will likely not be enough. Good lightning is a huge bathroom must-have, particularly over the mirror.

6) Get plumbing work done professionally
The single most important component of a bathroom renovation done right is professionally installed plumbing. The last thing you want after completing your project is to encounter a plumbing disaster the first time someone takes a shower or flushes the toilet.

Norm’s Mobile Service Ltd. is always ready to help Nanaimo residents with all of their plumbing and bathroom renovation needs. Contact us today and let us know what we can do to make your bathroom renovation dream a reality.

Most Common Air Conditioning Problems Encountered During Summer in Nanaimo

A properly functioning air conditioning unit is a must-have for staying comfortable during summer in Nanaimo. Air conditioning units, however, are bound to run into problems from time to time. If you start encountering the issues below when trying to cool your home during the summer, then it’s time to call Norm’s Mobile Service Ltd.

1) Inadequate cooling
There are many reasons why your air conditioner may be running but not adequately cooling your home. Fixing the problem could be as simple as checking the thermostat or replacing the air filter. If, however, there doesn’t appear to be a quick and easy fix to the issue, then a technician will have to take a closer look.

2) Non-functioning external fan
Your air conditioning unit’s external fan has to put up with a lot more dirt and debris than the indoor fan, and so may be more prone to breaking. A broken external fan will cause poor air flow, and, if left unfixed, compressor failure.

3) Faulty wiring
Air conditioning units have numerous electrical components that rely on proper wiring. Wiring which was not well-installed in the first place or which has worn down over time can interfere with the functioning of the thermostat, the sensors, the condensers, and the compressors.

4) Refrigerant leaks
Running low on refrigerant because of a leak in the system will cause your air conditioner to function far less effectively. It will need to run longer in order to cool your home and, if it runs out of refrigerant completely, your unit will eventually start blowing warm air.

5) Clogged drain line
Air conditioners remove moisture from the air inside your home and then send that moisture outside through a drain line. If the drain becomes clogged, then the moisture stuck inside your unit can cause some serious damage.

Fixing and Avoiding Nanaimo Summer Air Conditioning Problems
Don’t hesitate to call the air conditioning experts at Norm’s Mobile Service Ltd. at 250-753-3641 if you run into any of the problems listed above. We’ll tune what needs tuning and replace what needs replacing. Better yet, you can avoid most air conditioning problems by having Norm’s Mobile Service Ltd. come by to perform regular maintenance checks on your unit.

Stopping minor air conditioning issues before they turn into bigger problems will help keep you nice and cool all summer long.

Three Reasons to Call Air Conditioning Repair Professionals in Nanaimo

Your air conditioning unit is an indispensable tool for keeping your Nanaimo home cool and comfortable on hot and humid days. If you begin to notice significant issues but fail to get them addressed by an experienced air conditioner technician, then your unit could break down and you may be in for some highly uncomfortable days.

Air conditioning units in Nanaimo put in a lot of work throughout the year, so it’s no wonder that they can begin experiencing issues over time. You should definitely be getting into contact with the Nanaimo air conditioning repair professionals at Norm’s Mobile Service Ltd. if:

1) Your House is Cooling Too Slowly
If your house is cooling too slowly, or if your air conditioner never seems to cool your house completely, then you know that something is going on with the unit. Unfortunately, a symptom such as improper or incomplete cooling can have many different causes. It may be due to low refrigerant, a faulty compressor, a bad thermostat, broken fan motors, or several other problems. Only a trained Nanaimo air conditioner repair specialist will be able to accurately diagnose and fix whatever has gone awry, allowing your air conditioner to cool your home efficiently again.

2) Your Last Monthly Energy Bill Was Surprisingly High
Sometimes the only way to tell that your air conditioning unit is not running as efficiently as it once did is to keep an eye on your monthly energy bills. If you notice a sudden spike in energy usage and can’t think of anything else that may account for it, then an improperly running air conditioner may be the culprit. For example, if your air conditioner is blocked with debris, dust, or other obstructions, then it may have to work several times harder and eat up more electricity in order to cool your home to the desired temperature.

3) Your or Your Family Members Are Suffering from Allergies
If you or your family members are suffering from allergies while indoors, then it could be because your air conditioner is blowing dust, pollen, and other allergens into the air of your home. One of the best ways to prevent this is to upgrade to an air filter which is specifically designed to keep allergens out. The air conditioner technicians at Norm’s Mobile Service Ltd. can provide you with a hypoallergenic air filter that will help turn your home into a safe haven from allergies.

Experienced Air Conditioning Repair Specialists in Nanaimo

At Norm’s Mobile Service Ltd. we are committed to putting your family’s comfort and health first. We have been providing air conditioning installation and repair services in Nanaimo for the past 45 years, and have built up a reputation for having dependability, integrity, and fair pricing.

If you are noticing any of the three signs above, then it’s time to have your air conditioner checked out. Contact Norm’s Mobile Service Ltd. today and we can help you get to the bottom of the problem as quickly as possible.

5 Possible Reasons Your Water Heater is Breaking Down

Having hot water is easy to take for granted until your water heater breaks down and you’re forced to wash dishes in cold water or, even worse, to take a cold shower in Nanaimo, BC. Hot water tanks, just like almost any home appliance, will eventually suffer from some sort of problem and begin malfunctioning.

Here are 5 common reasons that the experienced plumbers at Norm’s Mobile Service Ltd. often see for why water heaters in Nanaimo start breaking down:

1) Rust
Most tanks, because they are made of steel, will eventually rust. A tank that is starting to rust over will need to be replaced, as it will continue breaking down over time. If your water heater has been breaking down, then check for signs of rust around the inlet and outlet connections, the pressure relief valve, and the temperature valve.

2) Leaks
Rust and other forms of damage and deterioration can cause your water tank to spring a leak. Leaks are a strong indicator that it’s time to replace your water heater, as they are not reparable. You’ll be able to spot a leak by looking for any pooling water around the tank, or for signs of moisture around the welded joints and the side-wall seam.

3) Age
Even if your water heater is showing no obvious signs of damage and deterioration, it may be breaking down simply due to age. Water heaters in Nanaimo should be replaced at least every 10 years, though some may last for a shorter or longer amount of time depending on use and maintenance. The older your hot water tank gets, the more break downs you can expect.

4) Thermostat Issues
Sometimes your hot water tank may simply be breaking down due to issues with the thermostat. If this is the case, then you likely won’t need to replace the whole thing. Try resetting the thermostat first. If this doesn’t work, then call in a technician to take a look.

5) Electrical Problems
Another common and easily fixed reason why your hot water tank may be breaking down is that you’ve tripped a breaker. Check the fuse box. If your water heater’s breaker is flipped, then flipping it back will likely return your hot water. Take care not to overload the circuit again.

Quality Services for Water Heaters in Nanaimo

Depending on the cause of the breakdown, your hot water tank may need to be either repaired or entirely replaced. A professional plumber will be able to tell you what the best course of action is.

At Norm’s Mobile Service Ltd. we provide repair, maintenance, and installation services for water heaters in Nanaimo. For 45 years we’ve been providing plumbing and HVAC services throughout the Nanaimo area. Our technicians have seen it all, and will have no trouble getting to the bottom of why your hot water tank is breaking down.

Contact Norm’s Mobile Service Ltd. and one of our licensed journeymen will soon be along to take a look at your hot water tank.

Tips to Save on Heating Bills this Winter in Nanaimo

With our beautiful British Columbia buried in snow and the coldest months yet to come, many BC residents are beginning to ask how to save money on heating costs in our crazy economy. For more than 45 years, Norm’s Mobile Service Ltd. has been a family owned and operated business serving Nanaimo’s gas fitting, heating, air conditioning and plumbing needs. During that time we’ve picked up a few hints and tips along the way that can help you, our neighbor, control your heating bill.

While numerous options exist, some are easy, some require a substantial investment. So whether you need one or two easy changes or a significant retrofit of your home, here are a few suggestions to get your savings started.

The simplest and most direct way to save on heating costs is to wear a sweater and stay active. During the day, you can also keep blinds and curtains open on sun-facing windows to take advantage of its natural warming abilities.

However, to begin to see financial savings start by turning down your thermostat one degree (and leaving it there) to notice a difference in your bills. You can save further using a space heater in the one area of the home where you are and turn the thermostat down for the rest of the house. If you turn your thermostat down during sleeping hours, an electric blanket can pre-warm your sheets and keep you warm till dream time.

Next, do some maintenance around your home. Start by sealing drafts – find the drafts, and repair them by replacing weather stripping or using spray foam insulation. Annual furnace cleaning and instrument adjustments can make a real difference in your furnace efficiency – and annual operating cost – and a tune-up is the best way to catch small problems before they turn into big expensive ones.

Once you’ve taken care of all the little steps to improve your home’s heating efficiency, it’s time to look at investing for the long term. Once you’ve done all your home maintenance, or even before you start, a home energy audit professional can search for every air leak and source of energy inefficiency using state-of-the-art technology that produces a detailed report of the steps you can take to maximize your household energy efficiency.

Replace or upgrade are popular terms for this phase because it involves upgrading your attic insulation and replacing outdated and inefficient windows and doors to defend against heat loss. Finally, if your furnace is 10 years old or older, planned replacement is likely to be the way to achieve the biggest gains in your home heating energy efficiency.

At Norm’s Mobile Service Ltd. our team of certified, licensed journeymen can offer the same day response to both commercial and residential customers at competitive rates. As an eco-friendly company, we believe in doing our part to help you make a smaller impact on the environment – and save money. Take advantage of our FortisBC™ $800 rebate when you upgrade to a high-efficiency gas furnace. At Norm’s Mobile Service Ltd. we are a bonded company that carries pollution liability insurance, and all our work is guaranteed. Contact Norm’s Mobile Service Ltd. at 250-753-3641 today to get started with your free estimate on our services.